84
good
IKEA | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
100%
Android
677 Reports
677 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
0 Reports
0 Reports
User Feedback
0%
iOS
0 Reports
0 Reports
100%
Android
677 Reports
677 Reports
IKEA - Latest Quality Issues
Android
Jan 27, 2025
It is impossible to log in with an IKEA account in the app. After entering the one-time code or password, an error page always appears saying that this is unfortunately not possible in the current browser. In Chrome, it is possible to log in with the same account. With Android 14 on the phone, it shouldn't actually fail.
Android
Jan 27, 2025
Phone app is no good. After putting ALL your information in (3'Xs), then go to email to receive verification code, Your personal info is GONE. Waste of time
Android
Jan 28, 2025
Everything is good but issue of availability and pricing is also high for not so good product.
Android
Jan 28, 2025
App is good, customer service is terrible. On the line 3 times for 15 minutes and no one answers. I ordered a large order with delivery and EXTRA specified the company name and opening hours etc. And when does the driver come? That's right, 3 hours early. What kind of huge time window is that from 7am to 2pm?? We get goods from suppliers (UPS, DHL etc.) every day and everyone gets it right except your service providers.....
Android
Jan 28, 2025
The app is generally good, but the "like" lists disappear every now and then. And when you try to create a new one with the same name, it says that the name already exists even though there are no lists to show.
Android
Jan 28, 2025
Broke. You can sign in and add things to your cart, but during checkout you get prompted to log in again, and I just get a constant stream of "There was a problem logging you in, this is known to happen on some browsers" messages, regardless of whether I try my password or the OTP. Apparently authentication is hard, at least for the bargain-basement app factory clownshow they outsourced this piece of hot garbage to. Plus, if you read up on the Kamprad family we probably shouldn't shop here any
Android
Jan 28, 2025
1) Adding multiple pieces of 1 item to the cart cancels the button description. 2) The application does not cooperate with the kiosk for selecting the order in the service area, 3) The application does not find the cash register block of the product by reading its code or entering its code
Android
Jan 29, 2025
Easy to use Home delivery is expensive.
Android
Jan 29, 2025
Nice app, it's just a bit difficult to find what you are looking for.
IKEA - Product Description
The IKEA mobile app is where your inspiration comes to life. Find that cute armchair you saw at your friend’s place or look through thousands of products and ideas just for you - to make your space truly your own. Whether you’re looking to buy online or in-store, the IKEA app is your perfect shopping companion. Scan the products with Shop & Go while you walk through the store - and skip the checkout line. Are you planning a big project or small home improvements? Save and organize your favorites in lists for later. They are ready when you are! Found the perfect IKEA furniture or home decoration? Let us do the heavy lifting. Order home delivery and be informed every step of the way, by tracking your order easily in the app. The IKEA app is also a convenient home for your IKEA Family benefits. Access your IKEA Family card quickly and find all your past receipts conveniently in one location. IKEA values your data privacy and believes in ethical use of customer data. That’s why you’re in control of all your data at all times.
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