69
fair
IKEA | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-15 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
100%
Android
311 Reports
311 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
0 Reports
0 Reports
User Feedback
0%
iOS
0 Reports
0 Reports
100%
Android
311 Reports
311 Reports
IKEA - Latest Quality Issues
Android
Feb 22, 2025
You cannot log in.
Android
Feb 23, 2025
Terrible user experience. I can't log in, I've tried several times. I can't select the Mallorca store, it doesn't appear in the list. For that, it's better to use the website.
Android
Feb 23, 2025
Complicated and confusing. The app has been continually improved over the last few years. I find it anything but self-explanatory. The filter function has also become a disaster. Using the app is no fun.
Android
Feb 23, 2025
It's convenient that you can browse the range on your phone. It makes shopping in stores particularly efficient. However, sometimes it's difficult to search more specifically, e.g. I'm looking for a specific box, but I can't remember the name and I can't filter it enough, so I have to scroll a lot.
Android
Feb 24, 2025
I can't log in, it won't let me do what it says it should do, it doesn't show it as an option for me.
Android
Feb 28, 2025
Strange platform, you can't browse through the store, no price overview either
Android
Mar 1, 2025
Since the app was redesigned, I find it terrible. I can't get around at all and can't find my notes anymore.
Android
Mar 1, 2025
Customer service center phone not answered
Android
Mar 1, 2025
I'm missing the option to rate products and see other reviews. This is available online, why not on the app?
IKEA - Product Description
The IKEA mobile app is where your inspiration comes to life. Find that cute armchair you saw at your friend’s place or look through thousands of products and ideas just for you - to make your space truly your own. Whether you’re looking to buy online or in-store, the IKEA app is your perfect shopping companion. Scan the products with Shop & Go while you walk through the store - and skip the checkout line. Are you planning a big project or small home improvements? Save and organize your favorites in lists for later. They are ready when you are! Found the perfect IKEA furniture or home decoration? Let us do the heavy lifting. Order home delivery and be informed every step of the way, by tracking your order easily in the app. The IKEA app is also a convenient home for your IKEA Family benefits. Access your IKEA Family card quickly and find all your past receipts conveniently in one location. IKEA values your data privacy and believes in ethical use of customer data. That’s why you’re in control of all your data at all times.
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