fair

ING Bankieren | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

8 Points Past 30 Days

Category: Finance

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

72%

Android
196 Reports

iOS unitQ Score

iOS User Feedback

28%

iOS
76 Reports

User Feedback

28%

iOS
76 Reports

72%

Android
196 Reports

ING Bankieren - Latest Quality Issues

Android

Mar 29, 2025

Recently, I can no longer make extra mortgage repayments via the app. He gets stuck at step 1. Please solve. Message to Dominique: problem persists despite rebooting and checking if app is up to date. Message in the app is: sorry it's not up to you. But with us. We are going to solve this. oid.

iOS

Mar 29, 2025

Request

Yes! Nice app. But I still have a request. With FaceID there is a choice for -Login and approve/ -Only login/ -Off. I would like to be able to choose -Approve only. That FaceID makes me feel unsafe. That sometimes works even at a distance of a meter!

Android

Mar 29, 2025

After advice everything checked. Had most recent app and software on my phone. Eventually removed the app and added it again. Had to scan rb. Now it works again. But will do something wrong, but tested with purchase, against points only and turned out to be in it three times. It goes better via laptop. Will continue this. Very quick response developer. That's nice.

iOS

Mar 30, 2025

Widget hasn't been working for months

The widget hasn't been working for months. I tried everything. App uninstalled and reinstalled. iPhone updated. Nothing works. Rubbish hear ING 😊 . Update: months have passed and the widget still doesn't work!!!! Pretty annoying, to say the least. Already re-downloaded the app 4 times man. Don't know what those it guys are doing there that they can't even fix 1 widget. Irritating. Dear Kirsten, no problems known to you about the widgets ?? Are you really saying that?? Ff take those eyecups off you. I think I really read several comments of which one of your colleagues has also confirmed that there are problems with the widgets. So what you indicate is not correct at all. ;)

iOS

Mar 30, 2025

Context button download statements??

After the last update, a business account now has a "Context button download statements" button. The private account does not have this button. In a private account you still stubbornly see the debit cards (not with business) and the filter buttons page remains a slow monstrosity. The credit card in the overview still does not immediately show the balance (it does after looking at the credit card 1 time).

Android

Mar 30, 2025

PEGI 3 Rating is misleading. It requires users to be 18+ according to their own terms. This poses a significant financial risk to minors who may be exposed to complex financial tools without proper understanding. I will report this to the Consumer Protection Cooperation Network !

iOS

Mar 31, 2025

Shaky App

App regularly breaks down or you have to log in all over again with identity papers. I never have that at ABNA. It also happens that the entire payment does not go through with online purchases. You will then receive a picture with the text: "Oops something went wrong please try again later". You don't expect something like that at the largest bank in the Netherlands!

iOS

Mar 31, 2025

Normally fine now not anymore

After last update the phone crashes I can't do anything for two minutes, then suddenly it's back on

Android

Apr 2, 2025

I get to read that the ING app no longer works on my Chromebook grrrrr

ING Bankieren - Product Description

With the Mobile Banking App, your bank is always with you. A quick balance check, transfer to your savings or paying a bill: the app does it all. For personal and business accounts in the Netherlands.

Lots of tools and features:
• You can confirm orders with your mobile.
• Super simple transfers, withdrawal overview and scheduling of savings orders.
• Paid for your friends? Create a payment request and get your money back.
• If you want to, you can look ahead 35 days and see your future transactions.
• The app has its own daily limit, which you can set and change.
• It’s all there: you can pay, save, borrow, invest, get a credit card and even view your ING insurances.
• Want to fix something quickly? Like blocking your card or changing your address? Just do it in the app, it’s easy as pie.
• Don’t have an ING account yet? Open one in the app.

Are my details safe and secure in the app?
Yes, your banking is done via a secured connection. No personal details are stored on your phone or tablet. If you always use the latest version of the app, you enjoy optimal security and the latest features.

Activation only takes a moment
You don’t need much to activate the app. Just a Dutch current account at ING, access to My ING and a valid identity document. This can be a passport, an ID card from the EU, an ID card for foreign nationals, a Dutch residence permit or a driver’s license.

Please note: Dutch legislation is applicable to accounts and other products from ING

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