58
fair
Instacart-Get Grocery Delivery | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
55%
Android
669 Reports
669 Reports
iOS unitQ Score
iOS User Feedback
45%
iOS
549 Reports
549 Reports
User Feedback
45%
iOS
549 Reports
549 Reports
55%
Android
669 Reports
669 Reports
Instacart-Get Grocery Delivery - Latest Quality Issues
iOS
Nov 16, 2024
Meat
I would like to be able to select quantities of meat packages vs and or/ pounds. When I want more than one package of meat, it only goes up by pounds instead of more than one package.
iOS
Nov 16, 2024
Paywalled
The truly useful functionality - searching for items and looking into certain item categories - is paywalled. I'd consider paying…if I could see or trial said functionality in the first place. Immediately deleted this app
iOS
Nov 16, 2024
Instacart Food Delivery
Imagine spending 34$ on an order, it arrives 30 minutes late, & Instacart food delivery offers a 4$ credit. 20% credit when 100% of the order was 30 minutes late. Im jus not using the food delivery part of the app anymore. + customer support is one star too
iOS
Nov 16, 2024
Be mindful of their subscriptions
The subscription plan couldn't be changed or canceled at all if you place the first order. There is no refund even though it's an accidental subscription which it's so easy to be trapped when you open the app.
iOS
Nov 16, 2024
Life Saver
My world is so busy it takes me an hour to get home pick up my kids on the way is another 30 minutes so going grocery shopping and getting everyone feed and ready for bed in a timely doesn't happen. Instacart gives me time to accomplish this goal. Groceries delivered to my front door is the simple joy and relief in my busy schedule.
iOS
Nov 16, 2024
Needs some improvements
Offer ability to remove items from [name]. Too many Buy Again items and list grows every time you do a one-off shop or try an item. Need ability to clean the list from items no longer wanted in it. Search function is terrible, results contain tons of unrelated items. Your matching item might not even appear until a few other items down. Might as well not bother searching. Please work on making search results more relevant. Don't show stores that are not in my delivery area - just clutters my dashboard Thanks!
iOS
Nov 16, 2024
Not working
Every since the update, I can't order in Canada. It only shows USA addresses. It also won't let me turn on location services. Used to use the app but now I'll have to switch to another company.
iOS
Nov 16, 2024
Mr [name]
Don't like the fact that my son lost a 400$ order due to an account glitch that was tied to a family member's ent account that we don't even talk to… Then also I tried to order from Costco and I couldn't because I couldn't add two payment methods.. Yall need to work on your system and revamp it apparently however the drivers are great from what I've seen so far..
iOS
Nov 16, 2024
Won’t pay property damage claims
Instacart has the worst claims department. They won't even listen to your complaint or do anything. A driver making a delivery damaged some light in my driveway. Instacart does not care
Instacart-Get Grocery Delivery - Product Description
Shop online & get your groceries delivered directly to your door in as fast as 2 hours. Plus, your first grocery delivery is free! And it's safe—contactless delivery is available. Instacart delivers fresh food, alcohol, and household items the same day all across the US. Download the app to see what stores are available in your zip code. Prefer to pickup? Order online and pickup at your local store, where it will be waiting for you when you arrive. Ordering made easy 1. Enter your zip code 2. Shop stores for groceries, household items, electronics, and more 3. Add your items to your cart and place your order 4. Chat with your shopper in real time to make any changes to your order 5. Relax while you you wait for your delivery to arrive 6. Enjoy your items while you save time & money Contactless delivery Order safely from your home and get your groceries delivered to you same day. Our 100% contactless delivery helps to ensure you and your shopper stay safe. Find your favorite products Get fresh produce, late-night snacks, and even alcohol delivered to your door. Don’t forget essentials like toilet paper, other household items! And your shopper will ensure that fragile items like eggs and glass bottles are always handled with care. With Instacart, you can: • Find exclusive deals & coupons • Creating shopping lists • Reorder your favorite products • View nutritional information & filter by diet Where to shop with Instacart Shop from your favorite stores - Aldi, Publix, Costco, Safeway, Wegmans - and nearly 40,000 other retail locations across North America. Download to see what stores are available in your zip code. Terms and conditions apply. See details: https://www.instacart.com/help/section/360007996832
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