72
good
italki - Language Learning | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Education
30-Day Trend
Android unitQ Score
Android User Feedback
61%
Android
41 Reports
41 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
26 Reports
26 Reports
User Feedback
39%
iOS
26 Reports
26 Reports
61%
Android
41 Reports
41 Reports
italki - Language Learning - Latest Quality Issues
iOS
Feb 14, 2025
Criminal Scam
I liked this app until iTalki plus. The app offers it as 30 day free trial and you can not get rid of the pop up until you accept. After clicking accept it switches to the monthly or yearly subscription. Classic bait and switch, the company should be criminally prosecuted. Edit: in response to the “developer update”; when I tried to contact help immediately after I was charged they suggested the same thing and shared a screenshot of the two selections side by side, and I told them that was not why my app looked like whatsoever when I went through the process of “signing up”; as I described there was a pop up offering one thing, and then *subsequently* it switched to another thing; HOWEVER even if what they are saying DID occur, the fact that they refused to refund me $6.50, even though I contacted them immediately, is bizarre and shameful. The customer service rep told me that it didn't matter if I tried to sign up intentionally or not, and she could not refund me, nor even give me extra 30 days from the free trial, which I had been willing to work with them and accept. As I explained to them, if italki was a brick and mortar store and I had handed them a $20 bill by accident instead of a $10, they would not simply be able to say “we apologize, but whether you intended to do it or not you gave us a twenty and it's ours now”, but somehow the anonymity of the Internet means they think it's okay to hold my money (a pitiful amount as well, it seems like it would have been much more profitable to try to retain a customer). In the end I was able to get my money back from the credit card company so they don't have even have that $6. Perhaps instead of trying to explain away the issue and assume “user error”, italki should go some internal evaluation and reconsider their customer service procedures.
Android
Feb 15, 2025
The application did not give me confidence that data could be shared, and it did not make sense to me that the student did not assure me that the conversation with the instructor and audio recordings etc. would not be shared.
Android
Feb 19, 2025
BEWARE!!! This app has hidden charges built into their charge statement/rhetoric. They will charge you for a year long plan and will not refund. Despite cancelling within seconds and advising them it was an erroneous charge, they have done this to me and numerous others. When I asked about the refund I was offered, they asked if I took a screenshot for evidence!! KEEP SHOPPING for a reputable app that stands by their product and does not bait and switch /use suspect business practices.
Android
Feb 20, 2025
I'm not reviewing the app. Instead, I'm reviewing the italki platform and service. As a teacher on italki, I find it absolutely awful that I have to wait for weeks to get paid unless I use their "express withdrawal" bs, which simply means losing even more money for the "privilege" of getting paid on time! I've placed a withdrawal request since the 5th. Today is the 19th and the payment is still pending! What a joke! Contrarily, eBay pays its sellers just days after selling a product.
Android
Feb 20, 2025
Italki is a great way to find a teacher who perfectly meets your needs. I've been with mine for four years. But I don't like the app's recent pricing change, where you can buy either one lesson or, for a 6% discount. You used to offer a 5-lesson package and that was better.
iOS
Feb 21, 2025
Stay away - it is so shady!
As a loyal customer with an excellent attendance record over the past 10 years, I am deeply disappointed by the recent experience. When I contacted customer service about a missed class, I was met with rudeness, and my wallet was frozen. I no longer wish to use this service and want to warn others—this company is incredibly shady and only cares about taking your money. I strongly recommend staying away.
Android
Feb 21, 2025
I don't know why they charge your account before the class is accepted. Then, if the teacher cancels, you have to run and beg to them for a refund.
Android
Feb 22, 2025
I really heard a lot of praise to this app so I downloaded it Unfortunately ,after I put everything ,when I get to put my nationality I it takes me to the very first step Please italki staff,I need a solution to this issue
Android
Feb 24, 2025
My tutor has been brilliant and the app is simple to navigate but I have experienced some downsides with the zoom function. The lessons have been cutting out 5-10 minutes early. I am not trying to complain or look for reimbursement but when a 45 minute lesson becomes 35 ish minutes, it starts to feel a little like you've been conned. Just some honest feedback, unsure if it is a technical glitch. thank you.
italki - Language Learning - Product Description
Start learning or keep improving your Spanish, English, French or any other language with private tutoring, thanks to qualified native teachers. With italki, enjoy an immersive learning experience with native teachers, and learn Spanish, French or any other language by sharing a real and human connection with your teacher. Do you want to learn a new language? Would you like to study English with a native teacher? You speak a bit of French and you’re not sure how to keep on learning? Language academies don’t fit your schedule? Download italki, register for free and learn Spanish, French, German, Italian, Japanese, Korean and more languages. Customize the way you learn languages; connect with native teachers according to your interests, work experience, etc. In italki you’ll find qualified language teachers to learn the language you like best (English, German, French, Spanish, Italian, Japanese, Korean…). Make the most of this opportunity to learn languages, practice your conversation skills, get to know new cultures and grow professionally. Aside from the italki’s community’s support, video call tutoring with native teachers is the best tool for you to learn a language. italki, the app to learn languages with tutoring More than 150 languages available with native teachers - Spanish - English - French - Japanese - Korean - German … and much more! ◉ Language classes where and when you want Do you want to make the most of your lunch break at work or your daily walk to learn Spanish? Choose the class duration (30, 45, 60 or 90 minutes) and adjust it to your schedule. Use italki Classroom, Skype, Zoom or another platform for your online language classes and start speaking the language you always wanted to learn, or practice the languages you want to get better at. ◉ Master the language skills you need the most italki's qualified teachers tailor their language classes to your current level (A1, A2, B1, B2, C1, C2). They will build every lesson based on your personal needs and weaknesses, to ensure you progress fast. Choose a course that fits your priorities: conversation, business, grammar, creative writing, exam preparation… You have lots of options available for each language! ◉ Pay as you go Forget about paying a lot without knowing if you’ll be able to attend all the classes. With italki, you pay per class. You can also buy credits to spend them little by little or buy a package and save on the final price. Educators set their own prices, from less than $10 for qualified teachers to less than $5 for tutors. You also have three classes for less than $5 each to try, so you can make sure it’s right for you! ◉ An immersive learning experience Learn and exchange with native teachers who will teach you everything you need to know about the language and its culture, and with whom you can create a real human connection, far beyond mechanical language learning. Whether you want to learn Spanish, English, Japanese or any other language, progress quickly with a total immersion. ◉ Connect with thousands of native teachers Find Spanish, English, French, Japanese, German, Italian and Korean teachers, and teachers of many more languages. Choose your teacher according to their interests, specialization, or even their accent: British or American English, to learn English and any other language you need. Some teachers use language-teaching materials in their tutoring classes, such as books, videos, cards, etc. ◉ The community goes beyond classes Discover italki’s free community where you can ask questions, practice English, German, Spanish or any other language, and speak languages with other students so you learn together. Learn beyond your classes with language exchanges. Invite your friends to join italki to study a language, and earn $10 every time one of them spends their first $20. They will also earn $5 for adding you as their referrer. Study online, learn languages with native tutors in italki and expand your world.
All intellectual property rights, including trademarks and word marks, are the property of respective owners