18
poor
Jack in the Box® Order App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
84%
Android
132 Reports
132 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
26 Reports
26 Reports
User Feedback
16%
iOS
26 Reports
26 Reports
84%
Android
132 Reports
132 Reports
Jack in the Box® Order App - Latest Quality Issues
Android
Jan 28, 2025
They can't fix your order or refund you if the shop forgets something. Not worth it. The points earned doesn't cover the money you get ripped off from mistakes. I gave this app a fair chance. Every order was missing an item or two.
Android
Jan 28, 2025
Newly opened restaurant has still not been added to the app. Kinda pointless if you can't order anything.
Android
Jan 29, 2025
While I enjoyed when I downloaded it a few days ago, I am completely mad that not only a day after I got few items missing when I orderd, tonight I got someone else's order and Could not get a refund till tomorrow, In person
Android
Jan 29, 2025
App is always glitching. It'll have you signed in but act like you don't have a rewards account. Half the time won't let you complete purchases because of how glitchy it is.
Android
Jan 29, 2025
I have seen literal children make better apps. It's impossible to redeem rewards. It never works and when I search online I see a flood of people all complaining that they also can't redeem rewards.
Android
Jan 29, 2025
For some reason the points or any "coupon" does not work. It says it cannot validate it. I've had no issues before, this has been happening for this whole month. Very sad I just go somewhere else.
Android
Jan 29, 2025
It's really dumb that you can't cancel or change your order if you send it to the wrong location.
Android
Jan 29, 2025
Absolutely ZERO customer service. I tried ordering food and as I checked out the app crashed and the order didn't go through. Or so they CLAIM. I got a charge on my card the next day and have contacted them 3 times to get it removed.
Android
Jan 30, 2025
No deals and just keeps getting more money expensive. Also get ignored for 15 minutes while your food gets cold.
Jack in the Box® Order App - Product Description
The Jack in the Box app provides a convenient ordering experience for pick-up or delivery. It’s just like having a Jack in the Box in your pocket, only it doesn’t weigh 350 tons and have people that work inside it. Then there’s the offers and deals you can’t find anywhere else. Like The Jack Pack. It’s like a secret VIP club of rewards. Only it’s not really secret. In fact, please don’t keep it a secret. Tell everyone. App Features: · Order food for pick-up or delivery through the app · Browse the all food, all day Jack in the Box menu · Find your nearest Jack location · Earn points, and redeem rewards with The Jack Pack loyalty program · Special mobile app-only Offers, Deals and App Exclusives · Enable push notifications and never miss a great deal · App will read your mind and tell you what you want – just kidding! Or are we…* *We are. For now.
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