17
poor
Jack in the Box® Order App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
69%
Android
229 Reports
229 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
105 Reports
105 Reports
User Feedback
31%
iOS
105 Reports
105 Reports
69%
Android
229 Reports
229 Reports
Jack in the Box® Order App - Latest Quality Issues
iOS
Apr 1, 2025
Won’t let me checkout
Click checkout and nothing happens. Great…… Funny it only seems to have a problem when you try to redeem your reward points. Take off your reward item and it will suddenly work. That's pretty scammy to not allow us to use our reward points.😒 That's literally what happens. Fix it!!!
Android
Apr 1, 2025
it keeps blocking my payment when I have money on my card
Android
Apr 1, 2025
mobile app took my money and never even placed the order. when I went to hit pay, a popup stated that the payment was declined ( 50 dollars in there) but when I went to look at my bank account y'all took it out and never even placed an order. my ENTIRE family had to go to bed hungry as that was the last of the money until payday. no support number to call for help. I'm out 50 bucks and hungry!!! smdh
Android
Apr 1, 2025
wont let you preorder and pay with cash but still love your tacos
Android
Apr 1, 2025
Customization options are almost nonexistent making app useless.
Android
Apr 1, 2025
it will not let me checkout if I have any offers in my cart. this has been happening for more than a month. fix your app
Android
Apr 1, 2025
regularly doesn't work and doesn't let you check out.
Android
Apr 1, 2025
"Wow they really streamlined the app" *tries checking out* using rewards breaks the app and you can't check out. honestly hope someone sues over this. you can "earn" rewards, but you can't actually use them. for two months they have been "looking into it" they realize they don't have to pay out rewards. saves them money. we are being scammed and I genuinely hope someone sues. I might actually contact a lawyer
Android
Apr 2, 2025
can't place orders anymore
Jack in the Box® Order App - Product Description
The Jack in the Box app provides a convenient ordering experience for pick-up or delivery. It’s just like having a Jack in the Box in your pocket, only it doesn’t weigh 350 tons and have people that work inside it. Then there’s the offers and deals you can’t find anywhere else. Like The Jack Pack. It’s like a secret VIP club of rewards. Only it’s not really secret. In fact, please don’t keep it a secret. Tell everyone. App Features: · Order food for pick-up or delivery through the app · Browse the all food, all day Jack in the Box menu · Find your nearest Jack location · Earn points, and redeem rewards with The Jack Pack loyalty program · Special mobile app-only Offers, Deals and App Exclusives · Enable push notifications and never miss a great deal · App will read your mind and tell you what you want – just kidding! Or are we…* *We are. For now.
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