15
poor
Jack in the Box® Order App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
69%
Android
111 Reports
111 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
49 Reports
49 Reports
User Feedback
31%
iOS
49 Reports
49 Reports
69%
Android
111 Reports
111 Reports
Jack in the Box® Order App - Latest Quality Issues
iOS
Dec 16, 2024
New update makes the app far less useable
Jack in the Box is one of my preferred fast food picks, their rewards and offers keep me coming back. However, their new update makes it much more difficult to order than before. It was already not a great app, with a very laggy and often unresponsive interface, but with enough patience you could get some good deals. Now however, those issues are only marginally, and I mean marginally, better. Instead however there is a new slew of issues. I like to plan out my order ahead of when I place it, but that's all but impossible now since the app no longer seems able to remember your cart if it closes or is minimized for too long. What's more is you can't even browse the menu at all if your preferred location is closed. I hope these issues are improved, it makes it much more difficult to justify eating here.
iOS
Dec 16, 2024
No Options
If I want to order “sandwich only” I can't do it on this app. Often I have already filled a drink at home. All this app does is give you combos. I'm on a fixed income, Social Security.
iOS
Dec 17, 2024
Discovered a fix
Update: disabled Adblock on phone and the offers page opens now. Seems it doesn't work with adblocking enabled. Still seems like an oversight. Update: I don't understand the developer responses, it's as if they're oblivious about the fact the offers tab doesn't work. I previously reviewed under the assumption it was going to be added within a week or something but with every update it still doesn't work. I haven't ordered from jack in the box ever since the app update removed the offers (months ago!). Why release the app without the Offers working? I get notifications about new offers and then I CANT ACCESS THEM. This is basically an unfinished beta app release. The interface is much improved but it isn't ready for prime time.
iOS
Dec 17, 2024
Small portion
Do not buy the wedges at Jack in the Box because they give you so little for $3.50, totally over priced for what should be .50 cents worth .
Android
Dec 17, 2024
Out of 100 jack in the box restaurants only 1 maybe you can claim your rewards?? Unfortunate the way the application or the restaurants work, it doesn't matter but of. It's good for me to have so many points if I can't change them
iOS
Dec 17, 2024
No Item Mods
The app is pretty straightforward the only thing is it's lacking the ability to customize your item like if you want to add ingredients, there's only the option to remove items off. It seems so simple every other fast food app has the option I'm sure they could add it on there next update
iOS
Dec 18, 2024
Horrible app
After placing my order I go to check out and nothing works. It says failed to sync order. The total due says $0. I have tried reinstalling the app and does the same thing. This has been going on for 3 weeks. You lost a customer.
iOS
Dec 18, 2024
Trash App
Their trash app will happily let you check out when you're going to pay full price on an item or combo. But when you try to use their discounts or promotion. Suddenly you can't check out no matter what you try, until you remove the discount and are going to pay full price again.
iOS
Dec 18, 2024
Horrible refund response
Used the app for the first time to pick up an order. Tried paying for my order with Apple Pay but my payment was declined. So I added my card and paid that way. I checked my checking account only to be charged twice for my order. And now you're telling me I have to submit a request and wait for someone to respond???? I'll never use the app again.
Jack in the Box® Order App - Product Description
The Jack in the Box app provides a convenient ordering experience for pick-up or delivery. It’s just like having a Jack in the Box in your pocket, only it doesn’t weigh 350 tons and have people that work inside it. Then there’s the offers and deals you can’t find anywhere else. Like The Jack Pack. It’s like a secret VIP club of rewards. Only it’s not really secret. In fact, please don’t keep it a secret. Tell everyone. App Features: · Order food for pick-up or delivery through the app · Browse the all food, all day Jack in the Box menu · Find your nearest Jack location · Earn points, and redeem rewards with The Jack Pack loyalty program · Special mobile app-only Offers, Deals and App Exclusives · Enable push notifications and never miss a great deal · App will read your mind and tell you what you want – just kidding! Or are we…* *We are. For now.
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