26
poor
Jack in the Box® Order App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
9 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
70%
Android
229 Reports
229 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
97 Reports
97 Reports
User Feedback
30%
iOS
97 Reports
97 Reports
70%
Android
229 Reports
229 Reports
Jack in the Box® Order App - Latest Quality Issues
Android
Mar 1, 2025
Recent update does not allow for most special orders including adding extra toppings. Please consider correcting this issue in future updates.
Android
Mar 1, 2025
DON'T DOWNLOAD! [Updated] New update is garbage as far as my account. Unable to signin. Unable to order WITHOUT signin. Unable to SIGNUP new account. Maybe it is just my luck, but JACK has a habit of screwing over the app with overhauls. -3 / 5 [UPDATE] Got notification a message here from jack... Nope. In my EMAIL: "cookie cutter Response" (obviously AI gen), try website? NOPE! NOT WORKING EITHER! I use those points when im low on money. No points, no reason to order. EVER 185 🌬
Android
Mar 1, 2025
I generally like the app and like the app only specials. However it won't let me order things I know the sore has. The store can't explain it either. Example 107 e. Camp wisdom has extra large drinks and teriyaki bowls. App doesnt show xl drinks at all. It shows teriyaki bowl but order button is greyed out.
Android
Mar 1, 2025
New updates suck can't use offers
Android
Mar 1, 2025
Used to work great. Now I get payment failed every time. The new UI is nice and all but functionality is gone.
Android
Mar 2, 2025
I keep getting errors logging in...I cant order online
Android
Mar 2, 2025
New app sucks. Tried to place an order. It kept telling me it failed to submit order, so I tried like 5 more times and it couldnt go through and it charged my account 5 times. Now I have to dispute them.
Android
Mar 2, 2025
They don't respect rewards
Android
Mar 2, 2025
App can't stay open longer than 5 seconds.
Jack in the Box® Order App - Product Description
The Jack in the Box app provides a convenient ordering experience for pick-up or delivery. It’s just like having a Jack in the Box in your pocket, only it doesn’t weigh 350 tons and have people that work inside it. Then there’s the offers and deals you can’t find anywhere else. Like The Jack Pack. It’s like a secret VIP club of rewards. Only it’s not really secret. In fact, please don’t keep it a secret. Tell everyone. App Features: · Order food for pick-up or delivery through the app · Browse the all food, all day Jack in the Box menu · Find your nearest Jack location · Earn points, and redeem rewards with The Jack Pack loyalty program · Special mobile app-only Offers, Deals and App Exclusives · Enable push notifications and never miss a great deal · App will read your mind and tell you what you want – just kidding! Or are we…* *We are. For now.
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