52
fair
JCPenney – Shopping & Coupons | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
73 Reports
73 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
21 Reports
21 Reports
User Feedback
22%
iOS
21 Reports
21 Reports
78%
Android
73 Reports
73 Reports
JCPenney – Shopping & Coupons - Latest Quality Issues
iOS
Feb 26, 2025
Sketcher slip on shoe
I'm very disappointed! I received my shoe, but it's not even brand new. It looks like it has already been worn before, and the box was all torn up.
Android
Feb 27, 2025
Difficult to navigate
Android
Feb 27, 2025
The app is fine, the customer service is not!
Android
Feb 27, 2025
Awfull I order three sets of towels, each set consist of 6 towels in different sizes. I only got 2 hand towels. Where are the others towels? I made a full payment of $62.38 and another to be shipped of more than $30.00. it's much better if you don't have the merchandise to advice the customer. Right now I have to send another person to pick up the order because I have recently a surgery and I can't move out of bed. Please cancel the order I'm not interested anymore. Good day
Android
Feb 27, 2025
Never works! Never lets me sign in
Android
Feb 28, 2025
Can't log in can't chg password can't create a new account... system is not working reported 3 times and still nothing. Tried to log in with order number that doesn't work. Very frustrating
Android
Mar 1, 2025
IT SUCKS!!! I HAVE HAD MULTIPLE ISSUES SIGNING IN!!! I WILL BE CANCELING CARD AS SOON AS MY BILL IS PAID/ CREDITS CREDITED, ETC. IT TAKES TOO DAMN LONG FOR CREDITS TO SHOW! WI FI IN WILMINGTON, NC STORE IS TERRIBLE AND SERIOUSLY MESSED UP MY ACCOUNT. IT HAS TAKEN ME ALMOST 2 DAMN HOURS TO STRAIGHTEN OUT!@$$@$$@@@
Android
Mar 1, 2025
Have had nothing but problems with JCP card. Cards were sent to me one year before the expiration date that I never got to activate. Called center to get new cards issued, I was told they would be received in 7-10 days. Didn't receive cards and called back and cards were not sent. Could not understand customer support team member. I will be canceling this card when paid off!
Android
Mar 1, 2025
Bad service, can't talk to anyone.
JCPenney – Shopping & Coupons - Product Description
Shop the best deals on dresses, shoes, jewelry, and much more with JCPenney. Whether you’re searching for a cute look for the weekend or some home basics, at JCPenney you’re guaranteed to find products you want, at prices you love! Never miss a chance to save when shopping for him, her, kids, or home. Buy items from brands you know and create a fun shopping experience that’s right for you. Shop new apparel, check prices in-store, see order history and so much more. It’s everything you want in an app! SUPER SIMPLE SHOPPING Find all the items you want at the prices you love thanks to our modern design. With the price check feature, you can scan products for store pricing and details! Try our True Fit tool to get your own personal fit & size recommendation for every style! BUY IN APP, PICK UP IN-STORE Quickly find those products you need, buy them in the app, and pick them up the same day in one of our stores! Want it fast, use contactless curbside pickup! SAVE COUPONS TO WALLET Not only are the weekly coupons and rewards just a swipe or tap away, but now you can also save them to your wallet! Use the coupons when shopping in-app or show the barcodes to any JCPenney associate to apply them to your order! NEVER MISS A DEAL Everyone loves a great deal, and we want to make sure that you never miss out on a deal or coupon again! Opt in to get notified via push notifications or the in-app inbox of the latest promotions and shopping events going on at JCPenney. SAVE YOUR FAVORITES Save your favorite products for later and come back to purchase them at any time! JCPENNEY CREDIT CARD Managing your JCPenney credit card is now easier than ever with our app! Now you can easily view your balance, pay your bill, and see offers just for JCPenney credit cardholders. We love feedback! Love the JCPenney App? Please consider leaving us a 5-star rating! Questions or comments? Please use the Rate Us section in the app or email us at apphelp@jcp.com. We’d love to hear about your experience. Download the JCPenney app today to get the latest offers on clothes, makeup, home, and more! Continued use of GPS running in the background can dramatically decrease battery life.
All intellectual property rights, including trademarks and word marks, are the property of respective owners