52
fair
JCPenney – Shopping & Coupons | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
63%
Android
66 Reports
66 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
38 Reports
38 Reports
User Feedback
37%
iOS
38 Reports
38 Reports
63%
Android
66 Reports
66 Reports
JCPenney – Shopping & Coupons - Latest Quality Issues
iOS
Jan 24, 2025
All in all the Pennys Company has always been a (go to store where you feel like you got deals.
I can't give but a rating of 3 to your company. I don't shop there much anymore. I really hate that. Everything is going out of sight.
Android
Jan 25, 2025
App is broken, it will not allow me to add items to cart.
iOS
Jan 26, 2025
A mistake
I placed an Oder and somehow my old address populated in the shipped address … I ordered previously and received my order at my correct address . I was told it was my mistake my lost. A similar situation happen to me with Belk's and they replaced the items . J C Penny has lost me as a customer .
Android
Jan 26, 2025
I have been online and on the phone with your representative for over an hour and have know knowledge of helping me get my account activated. They all act as dummies That's the reason for this low rating. I still am not able to use my card online
iOS
Jan 27, 2025
Emailing Bills
I don't and probably won't shop Pennys anymore. Or not use their credit card. Poor customer service. I had made a return and they said I didn't have credit. I came home and went online and there was$18 plus. Thank goodness synchrony bank said they would mail my amount!! Used to be one of my favorite stores
iOS
Jan 27, 2025
App
Really tired of this app not recognizing my face. Just want to pay my bill !
Android
Jan 27, 2025
I bought a adidas hoodie on December 25 it January 25 it been 1 months an I haven't received my package an I paid $50.22 I'm very disappointed your delivery service is horrible.
Android
Jan 27, 2025
Paid my card down to ZERO balance and it posted on January 19th. On January 22nd I got charged over $3 for interest on purchases??? Please explain.
Android
Jan 28, 2025
I don't like going paperless when I miss a payment. You CHARGE a 1.99 that is not right. I will soom stop shopping.
JCPenney – Shopping & Coupons - Product Description
Shop the best deals on dresses, shoes, jewelry, and much more with JCPenney. Whether you’re searching for a cute look for the weekend or some home basics, at JCPenney you’re guaranteed to find products you want, at prices you love! Never miss a chance to save when shopping for him, her, kids, or home. Buy items from brands you know and create a fun shopping experience that’s right for you. Shop new apparel, check prices in-store, see order history and so much more. It’s everything you want in an app! SUPER SIMPLE SHOPPING Find all the items you want at the prices you love thanks to our modern design. With the price check feature, you can scan products for store pricing and details! Try our True Fit tool to get your own personal fit & size recommendation for every style! BUY IN APP, PICK UP IN-STORE Quickly find those products you need, buy them in the app, and pick them up the same day in one of our stores! Want it fast, use contactless curbside pickup! SAVE COUPONS TO WALLET Not only are the weekly coupons and rewards just a swipe or tap away, but now you can also save them to your wallet! Use the coupons when shopping in-app or show the barcodes to any JCPenney associate to apply them to your order! NEVER MISS A DEAL Everyone loves a great deal, and we want to make sure that you never miss out on a deal or coupon again! Opt in to get notified via push notifications or the in-app inbox of the latest promotions and shopping events going on at JCPenney. SAVE YOUR FAVORITES Save your favorite products for later and come back to purchase them at any time! JCPENNEY CREDIT CARD Managing your JCPenney credit card is now easier than ever with our app! Now you can easily view your balance, pay your bill, and see offers just for JCPenney credit cardholders. We love feedback! Love the JCPenney App? Please consider leaving us a 5-star rating! Questions or comments? Please use the Rate Us section in the app or email us at apphelp@jcp.com. We’d love to hear about your experience. Download the JCPenney app today to get the latest offers on clothes, makeup, home, and more! Continued use of GPS running in the background can dramatically decrease battery life.
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