81
good
Jet2 - Holidays and Flights | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
91%
Android
1165 Reports
1165 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
118 Reports
118 Reports
User Feedback
9%
iOS
118 Reports
118 Reports
91%
Android
1165 Reports
1165 Reports
Jet2 - Holidays and Flights - Latest Quality Issues
iOS
Mar 31, 2025
Holiday search
I've been using the Jet2 app to search for holidays, but there are a couple of areas that could be improved. First, why isn't there an option to filter flight times (e.g., morning, daytime, evening) like on the TUI app? This would make searching much easier, especially for families with young children, where flight times can be a dealbreaker. Is there a recommended way to find suitable times? Also, I noticed that the search results aren't consistent between the app and website. I found a holiday to Sicily on the website, but when I searched for the same trip in the app, it wasn't there.
iOS
Mar 31, 2025
App not working
Tried to submit an early payment of balance owed. Blank screen! Payment is no over due and after deleting and reinstalling app it still will not accept payment. This is very embarrassing for me.
Android
Mar 31, 2025
Really buggy, I advise using the website instead.
iOS
Mar 31, 2025
Not treated like cattle
Unlike certain other airlines one is treated with courtesy and respect by Jet2.Com. They keep you advised of issues such as possible delays at your airport of departure or return and don't play music at ear-destroying levels upon touchdown. Our only concern is their arrangements for altering a booking (which we recently needed to do because of a family funeral). No option to speak to a human - only chatbots via WhatsApp and then on to a human once the bot finds it cannot assist. Your main rival, which we are normally reluctant to use, is far better at this. They allow changes to be made online as long as you are at least only 2 hours from departure whereas you want a min of 5 hours' notice. Their system is also much easier to use in such circumstances. Hence we award you 4 stars rather than 5.
Android
Apr 1, 2025
awful, too slow
Android
Apr 1, 2025
poor, won't let me check in, would have thought that would be the main function- very unimpressed
Android
Apr 1, 2025
never loads properly
Android
Apr 1, 2025
trying to set up an account but states I'm not an account user?
Android
Apr 2, 2025
after the latest app update the app does now not allow me to view and book holidays, it just goes back to the home page and says you are now logged into my jet2. however it does let me view and manage my upcoming holiday but now not letting me view and book any holidays for the future.
Jet2 - Holidays and Flights - Product Description
Dreaming of getting away? Say hello to the Jet2 app! You'll have everything you need to search, book, and manage package holidays and flight-only bookings in one handy place. Here at Jet2, we offer ATOL-protected package holidays, with return flights, accommodation, 22kg baggage and hotel transfers included, alongside our award-winning flight-only bookings. You can choose from eleven UK airports – Belfast, Birmingham, Bristol, East Midlands, Edinburgh, Glasgow, Leeds Bradford, Liverpool, London Stansted, Manchester, and Newcastle. Plus, enjoy peace of mind knowing you’re booking with a Which? Recommended Provider and Tripadvisor’s Best Airline – UK. Ready to book? - Find your dream getaway in seconds with our handy search tool - Pick a package holiday that's right for you, with beach holidays, city breaks, villa getaways and luxury escapes among the line-up - Find your ideal flights by searching departure airport, date, destination and flight time - View package holiday results by recommendations, price, star rating and Tripadvisor rating - Search for a specific hotel or destination - Filter your search results to find exactly what you want for your perfect trip - Select your ideal flight dates and times, holiday duration, board basis and more - Search for Free Child Places* - Sign up to push notifications to get the latest deals, news and inspiration straight to your phone - With a myJet2 account, you'll receive exclusive discounts and rewards, and see your bookings all in one place - Save and share your shortlists, get hand-picked holiday inspiration and be the first to hear about hot-off-the-press news - See your list of recent searches to make searching again easier - For package holidays, book directly via the app for just a £60pp deposit* - Spread the cost of your package holiday with Pay Monthly*, our handy service which lets you make interest-free monthly payments towards your outstanding balance - Use our app on your tablet to enjoy all its features on a bigger screen! - Check the latest information on how we'll keep you happy and healthy while you're away Already booked? - Before you go: With a myJet2 account, you can save your booking so you don't need to log in more than once, start counting down, check in online and get your digital boarding passes. Plus, you can add Travel Essentials, such as seats, in-flight meals, and extra baggage. - While you're travelling: We've made your booking details more accessible, with all the important information you need to know in one place. For flight-only bookings, that includes your flight's status, and for package holiday bookings, you'll see your hotel details, travel vouchers, transfer information and exciting excursions available in your resort. To make your journey easier, you can upload and view all your travel documents in one handy area too. There's also easy access to our latest travel safety information. - Got a question while you're away? We're ready to help around the clock, with 24/7 support. We’ve also added WhatsApp to our Get in touch section, so you can easily message us. - When you're home: Already looking forward to your next trip? To get that holiday feeling again, book your next getaway using our app! There are lots of deals and latest offers to discover. Our handy notifications mean you’ll be in the know if any there are any updates or changes to your trip too. So now you’ve discovered all the great things you can do with the Jet2 app, what are you waiting for? Download it now! *Terms and conditions apply
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