Jetstar | unitQ Score

I can't log in

very poor. you install the app, you are able to get into it and then the next time you want to open the app, it brings up a blank screen

Friendly staff. Feel like they nickel and dime you to death.

After two recent bad experiences where they twice bumped me out of an exit row that I paid an upgrade fee for without any notice or offer of compensation, I'm never booking this terrible airline ever again. And the (not so) funny thing is ,I overheard even worse experiences from other passengers, including someone who was bumped out of a Qantas flight, again without any notice or offer of compensation (they were shocked) into a horrible regular Jetstar seat on a flight from Perth to Sydney. This isn't just false advertising it's fraud and theft! I shouldn't have to constantly monitor my flight and seat choices before a flight to make sure I get what I paid for, nor should I have to go out of my way to even request compensation. Yet that is what this company is, and the staff on board are rude and don't care, as if it's all normal and I should just accept what I'm given regardless of what I paid for. If there are unavoidable changes they should be informing people and compensating them AUTOMATICALLY if your seat is of a lower standard or class, yet they don't. Some people who are tall need extra legroom and so when we book AND PAY for it, it should either be provided or the the passenger significantly compensated. 5 hours is a long time to be in horrible discomfort because this airline failed to deliver what it promised.

Online check-in was not possible due to a system error, and there were no staff at the airport other than the counter, so I was in a long line and the deadline passed. As a result, I was forced to change my flight and pay double the amount. I can only think that I am licking the customer, and I will never use it again.

The name is arbitrarily converted to kanji and cannot be changed to a legitimate name. I don't mind if you don't inconvenient boarding or check-in, but ...

Not a good airline app, couldn't add extra bags or do any changes, had to go web portal to do all the changes.

Although it is slow, you can book and search for flights. However, when I get a ticket that can be rescheduled, the reservation change screen is blank and I can't do anything. Last time, I was wrong because I had already checked in, but other than that, I have encountered the same phenomenon many times. I don't understand why you chose a changeable ticket. - When I called because I thought it would be okay to charge a fee, I couldn't change it after hours Chat is the same as the phone. If you want to make online changes, please install a clean WEB app. Isn't it strange that Wi-Fi stops, VPN stops, security software suspensions, cache clearing, and app reinstallation don't help? Of course, I also tried connecting from a PC as a matter of course.

Flights from Melbourne to Cairns or cancelled but not canceled It's early in the morning and the store isn't open much, but they're saying that they can get a refund with a cash voucher that can be used at the airport! The second flight arrived via Sydney and arrived 10 hours late, and had a connecting connection