69
fair
Jetstar | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
71%
Android
79 Reports
79 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
32 Reports
32 Reports
User Feedback
29%
iOS
32 Reports
32 Reports
71%
Android
79 Reports
79 Reports
Jetstar - Latest Quality Issues
iOS
Jan 23, 2025
Hidden fees
The flight cost me around 280 in the beginning but after paying 60 more for a regular sized luggage. After that, if your carry on is more than 7kg (the weight of your backpack plus the weight of your small suitcase must add up to less than 7kg) you need to pay another 65 dollars!!! And then to top it all off there is a fee to choose ANY seat on the plane even at the very back! Coming to a total of around 430 dollars. Worst Airline ever!
Android
Jan 23, 2025
App will not book return flights. Have spent 3 hours for nothing.
Android
Jan 24, 2025
Alright to use. There are definitely some bugs in there that make the app a bit clunky to use. Otherwise usable without much issue.
iOS
Jan 24, 2025
Date change fee is too high
When I made the reservation for the return flight, the date changed without my permission, so I made a mistake in my reservation and tried to change it immediately, but I was charged 10,000 yen for two tickets, which I don't understand. I wish they would make changes within 30 minutes free of charge, and allow changes up to three times.
iOS
Jan 25, 2025
Very buggy
There are many bugs and sometimes the reservation doesn't even open. This is the worst airline app.
Android
Jan 27, 2025
I love Jetstar but this app didn't install for me. Stuck on the Sign in Auth page! Web platform works well. Could be geofencing but why! I just wanted the app to better track my upcoming flights.
Android
Jan 27, 2025
Charged me $75 for 8.5 kg including hand bag on a flight from Sydney to Melbourne on 24/01/2025.
Android
Jan 29, 2025
🚨 Disappointing Jetstar Experience 🚨 I'm extremely disappointed with Jetstar's unprofessional, rude, and disrespectful behavior. The lack of courtesy and poor communication was unacceptable. I hope they take steps to improve, as this is not how customers should be treated.
Android
Jan 30, 2025
Strange upcoming trips not on the jetstar app after login in .
Jetstar - Product Description
Get ready for take-off with the all-new Jetstar app. Book flights, check-in, manage bookings, receive real-time updates and more. Whether you’re planning a quick getaway or a dream holiday, our mobile app has you covered! What’s new: Get ready to travel and sail through check-in * See your trip details at a glance with all your bookings saved in one place * Easy access to online check-in and (notifications when check-in and boarding opens)/ (Get real-time updates about your flight) * Save your boarding pass to your phone’s Wallet app Search for flights * Sign in easily with your Jetstar account, create an account if you don’t have one or use it as a guest * Browse live flights and packages to find the best deals * Anytime access to your upcoming trips Start planning your next flight and add your favourite extras * Add a Jetstar bundle to get a heap of extra value * Pick just the things you want – Add baggage and choose your favourite seat * Upgrade to business class (when available)
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