56
fair
Jimmy John’s Sandwiches | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
64%
Android
127 Reports
127 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
73 Reports
73 Reports
User Feedback
37%
iOS
73 Reports
73 Reports
64%
Android
127 Reports
127 Reports
Jimmy John’s Sandwiches - Latest Quality Issues
iOS
Mar 20, 2025
Rewards
They need to add a way to add post purchases to your rewards. Probably going to delete because of that. Visited a Jimmy John's and made an $80 purchase but they couldn't add my rewards because the system was down or they were having issues.
iOS
Mar 20, 2025
Terrible rewards
This app has terrible rewards. Rewards are based on number of visits, not on how much you have spent. I spent a lot of money on a catering order and got nothing for it.
Android
Mar 21, 2025
I had a Jimmy John's across the street from me the app worked perfectly now been shut down for a few years and while I have 2 Jimmy John's within a 2-3 mile range app doesn't work. I love Jimmy John's but that needs to be fixed that
iOS
Mar 23, 2025
Small error
My order total was a $0 balance, the app even acknowledged no payment necessary per $0 total, but I couldn't place the order because it errored that I must select a payment method. Guess I wanted a bag of chips after all.
iOS
Mar 26, 2025
Options broken
All the toasted sandwich options are broken and it's unclear if it's just the app that's misconfigured or the location that handles my delivery doesn't actually offer toasted sandwiches. The selections that the error messages require are missing and there is no indication that a location does not offer this option if that is the case
iOS
Mar 28, 2025
Never loads rewards
I've had this app downloaded for a while and it always says “Failed to load rewards”. At this point, I don't even know what the point of having the app is if I can't use my rewards.
iOS
Mar 29, 2025
Favorites
If an ingredient is not at another store the app won't load your favorite.
iOS
Mar 30, 2025
Location Tab
Hey it's been several years and you still haven't made an option to remove delivery locations. Several times I've selected a store location for pick up and once I place the order that location is changed.
iOS
Mar 31, 2025
Payment Methods Broken
I love the app (when it works). But there's a serious issue that needs to be addressed with payment methods. I got a new card and removed my old one. For some odd design choice I simply cannot add a new one back until I order again. If I go to order “Select Payment Method” is completely disabled at checkout. This is a huge problem, you should be able to manage your payment methods at any given time.
Jimmy John’s Sandwiches - Product Description
Order a Freaky Fast! Freaky Fresh!® sandwich with the Jimmy John’s® app. Order for contactless delivery, or pay ahead and pick up from your local store. Freaky Fast Rewards® members can earn and redeem exclusive rewards at participating locations. Terms and conditions apply. Plus, track your order and receive notifications when it’s out for delivery or ready for pick up. Sign in, find a location near you, place an order and enjoy the Sandwich of Sandwiches! Features: — Order delivery or pickup from your iPhone, iPad or iPod touch — Order Catering — Find your nearest Jimmy John’s — Use a recent delivery address or pick up location — Customize your sandwich — Save your favorite orders to My Faves for quick reordering — Check out our menu — Accepts Apple Pay
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