59
fair
Jimmy John’s Sandwiches | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
74%
Android
122 Reports
122 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
43 Reports
43 Reports
User Feedback
26%
iOS
43 Reports
43 Reports
74%
Android
122 Reports
122 Reports
Jimmy John’s Sandwiches - Latest Quality Issues
iOS
Jan 23, 2025
Payment Options
This app is crazy. Apple pay will not work, works every other website or place on the planet, just not Jimmy Johns. my bank says its a problem on their end and they think its my banks problem. Abysmal customer service. No sandwich is this good to put up with this!
Android
Jan 24, 2025
Foods great but app hasn't worked in a while. I have to go to the website to order online.
iOS
Jan 24, 2025
Spam in notifications
Using the app notification facility to spam me advertisements is gross misuse and irresponsible.
Android
Jan 24, 2025
app a little tough to negotiate. But, in all real nice.
iOS
Jan 25, 2025
They will steal your money
Do not order through the app they will deny your transaction but take the money from your account I was double charged for food I never received. It has been over a week and I never received my money back.
iOS
Jan 25, 2025
usually love it, currently awful
besides the rewards being awful, this app has almost always been great. now, however, several settings are messed up. you can't add kickin ranch to your sandwich and there's no button to get the side of ranch (not the 6oz portion, the little cup) but there's a reward for it? and there's no longer a section to get free chips and a drink with a sandwich after 2pm, even though there's a reward for that... super frustrating.
Android
Jan 26, 2025
App is easy to use, it registers my order correctly to the store, BUT...my card was declined for an order (my address on the card had changed) and they STILL took my money from my card! While part of that is my fault for not remembering that and editing my payment method, it is unacceptable to still take my money for an order that was declined. Not using the app again
Android
Jan 26, 2025
Too expensive
Android
Jan 27, 2025
App or website doesn't apply free chips and drink combo promo after 2pm during checkout. Price is still $20 regardless of which location i choose. A bummer indeed, also doesn't deliver to my address... I'm less than 3 miles away!
Jimmy John’s Sandwiches - Product Description
Order a Freaky Fast! Freaky Fresh!® sandwich with the Jimmy John’s® app. Order for contactless delivery, or pay ahead and pick up from your local store. Freaky Fast Rewards® members can earn and redeem exclusive rewards at participating locations. Terms and conditions apply. Plus, track your order and receive notifications when it’s out for delivery or ready for pick up. Sign in, find a location near you, place an order and enjoy the Sandwich of Sandwiches! Features: — Order delivery or pickup from your iPhone, iPad or iPod touch — Order Catering — Find your nearest Jimmy John’s — Use a recent delivery address or pick up location — Customize your sandwich — Save your favorite orders to My Faves for quick reordering — Check out our menu — Accepts Apple Pay
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