56
fair
Jimmy John’s Sandwiches | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
75%
Android
106 Reports
106 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
35 Reports
35 Reports
User Feedback
25%
iOS
35 Reports
35 Reports
75%
Android
106 Reports
106 Reports
Jimmy John’s Sandwiches - Latest Quality Issues
Android
Dec 14, 2024
Selected pickup sandwich ASAP. App scheduled it 3 days from now. Went to store. They can't edit the date/time. So I bought a sandwich today and paid for another three days from now while I'm at work. Online support said go back to the store to cancel. Shell game.
iOS
Dec 15, 2024
Broken
App broken not letting me order anything. Keeps telling me to order jalepeno ranch which doesn't even exist in the app
Android
Dec 15, 2024
Doesn't work , it won't even place an order.
iOS
Dec 15, 2024
Easy ordering but won’t track rewards
I love being able to order JJs quickly and easily, and that I can save favorites and past orders. However, one of the biggest reasons I got it was for the rewards and it will not track them or updated how many orders I've completed. Not sure if this is a bug for everyone, but it's annoying and makes me not want to keep the app.
Android
Dec 16, 2024
Order went thru to the store but did not print for the team. Some sort of technical issues between the app and the store location. Ended up taking way longer than if I just ordered at the drive thru normally. Probably will not use the app again because I was already in a rush hence why I ordered in advance
Android
Dec 16, 2024
What's the purpose of this app if I'm charged more for a combo meal on it than if I go to visit a store? There's nothing "convenient" about this at all.
Android
Dec 17, 2024
App is good when it works. if you like jimmy johns sure but the optimization of this app sucks. No way to report if something was missing from the order, no way to report if it doesnt even show up, and no way to get a refund if such happens. Store contact information isnt even in the app. The rewards arent worth it and you honestly do better just making a new account everytime you get the free sub because youre only getting that reward once. Someone needs to add a way to report things.
iOS
Dec 18, 2024
Dc
Reward section is never available
Android
Dec 19, 2024
App is slow, there's SSO but that's not an option until after you already go through a clunky registration workflow, doesn't work with my local Jimmy Johns
Jimmy John’s Sandwiches - Product Description
Order a Freaky Fast! Freaky Fresh!® sandwich with the Jimmy John’s® app. Order for contactless delivery, or pay ahead and pick up from your local store. Freaky Fast Rewards® members can earn and redeem exclusive rewards at participating locations. Terms and conditions apply. Plus, track your order and receive notifications when it’s out for delivery or ready for pick up. Sign in, find a location near you, place an order and enjoy the Sandwich of Sandwiches! Features: — Order delivery or pickup from your iPhone, iPad or iPod touch — Order Catering — Find your nearest Jimmy John’s — Use a recent delivery address or pick up location — Customize your sandwich — Save your favorite orders to My Faves for quick reordering — Check out our menu — Accepts Apple Pay
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