84
good
John Lewis & Partners | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
74%
Android
98 Reports
98 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
35 Reports
35 Reports
User Feedback
26%
iOS
35 Reports
35 Reports
74%
Android
98 Reports
98 Reports
John Lewis & Partners - Latest Quality Issues
iOS
Feb 19, 2025
Nightmare website
Takes me forever to search - search options too rigid, spinning wheel too often, throws me out so have to start all over again, I could go on. If I didn't like products and price points I would stay with M&S who's website is much better.
Android
Feb 20, 2025
Some competitions seem complicated.
Android
Feb 22, 2025
I do not like the banner that states other have in basket. It covers too much of the screen.
iOS
Feb 25, 2025
Slow and buggy
This app is more annoying than just using a browser. It's slow to load images, and just now it suddenly closed for no reason while I was making a purchase.
Android
Feb 27, 2025
App has not been working since Saturday. It won't let me check out and pay and says there's a technical problem that JL are aware of! Had the same problem on the website too! Very disappointing!
iOS
Feb 28, 2025
Delivery address
Why no easy way of checking the delivery address ? So clunky !
Android
Mar 1, 2025
Useless! Every time I try to purchase something on this App it fails 😔
Android
Mar 1, 2025
No longer works after recent update
Android
Mar 1, 2025
I really don't like this app. I just want to research a particular item. There's no filter by brand and it keeps leaping around to other products and offers.
John Lewis & Partners - Product Description
The John Lewis experience at your fingertips. Shop new homeware, the latest fashion trends, beauty bestsellers, our favourite gifts and more. New to John Lewis? Create an account via the app and begin using our Wish List feature to save your favourite products. From house moves to gifting, prepare for all life's moments by browsing our extensive catalogue. New to My John Lewis membership? Become a My John Lewis member to access exclusive product launches, rewards and competitions alongside saving your in-store receipts to your account - all via our John Lewis app. Already a My John Lewis member? Sign into your My John Lewis account to access your digital membership card as well as personalised app exclusive rewards and member benefits every month. --- EFFORTLESS SHOPPING • Search and browse over 300,000 products; from clothes, electronics, home furnishings and beauty. • Using our Augmented Reality (AR) feature you can: • Try on your favourite lipstick and experiment with shades before you buy • View a collection of sofas, TVs and Christmas Trees in your home • Share your favourite products with friends and family via a Shared Wish List • Turn on notifications to be the first to hear about the latest promotions and seasonal activity • Add products to your basket and order in just a few taps • Track your orders and retain online and in-store receipts for easy returns MORE FROM OUR STORES • Scan product barcodes to view detailed product information, ratings and reviews as well as similar items • Check availability and reserve stock in any of our stores nationwide • Click and collect from John Lewis, Waitrose and hundreds of other locations OUR EXTENSIVE RANGE INCLUDES: • Home & Garden - Find all your home essentials - Explore our selection of garden furniture - Refresh your homeware • Furniture & Lights - Home furniture for all rooms, including sofas, armchairs, dining and home office - Lighting that encompasses both modern and traditional styles - Beds ranging from Single to Super King size • Electricals - TVs from the most renowned brands - Speakers that include both portable and fixed styles - Headphones that are wireless and have noise-cancelling features - Home appliances - All the latest iPhone and iPad Models • Women - Womenswear from a selection of fashionable brands - Dresses for all occasions - Designer handbags - Jumpsuits that are perfect for partywear and summer holidays - Women's shoes which cover everything from sandals to slippers • Men - Menswear including all the latest in men’s fashion - Mens clothing designed for the debonair gent - Suits that are perfect for every smart occasion • Beauty - Beauty products that include all your necessities - Find all the very latest makeup and skincare products from trusted brands - Pick up your favourite scents from our perfume and aftershaves offerings • Baby & Child - A wide selection of toys to keep children entertained - Baby and kids clothes from reputable brands • Sport & Leisure - Mens sports clothing - Women's sports clothing - Sports equipment • Gifts - Gifts for him that make for ideal birthday and anniversary presents - Gifts for her that include jewellery and her favourite fragrances - Gifts for kids that include games, toys and clothing To help us bring you the best shopping experience, we would love to hear from you. You can provide us feedback via the Account tab. When you download the John Lewis app, we process your data in accordance with our Privacy Notice. For more information on this, please visit www.johnlewis.com or you can also access the privacy notice within your John Lewis app.
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