Quality degradation at John Lewis & Partners  
Users report higher volume of Quality Issues than usual
63
fair

John Lewis & Partners | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
45%
Android
51 Reports
iOS unitQ Score
iOS User Feedback
55%
iOS
62 Reports
User Feedback
55%
iOS
62 Reports
45%
Android
51 Reports
John Lewis & Partners - Latest Quality Issues
iOS
Nov 13, 2024
Collection charge
I was a bit disappointed to find that there is now a collection charge for picking up items from our local Waitrose. 2 bowls for £18 + £2.50 for collection
iOS
Nov 13, 2024
Glitchy
App stutters terribly, deleted and now use the Web version.
iOS
Nov 14, 2024
Very slow keeps freezing
Therefore unable to order items on app. Frustrating as stores don't have products in stock
Android
Nov 14, 2024
Bug with stock numbers. Generally a good app but recently there appears to be a bug with stock numbers. On the saved for later page a product shows stock, but when looking at the product page it says "out of stock".
iOS
Nov 15, 2024
No delivery
Twice ordered same pyjamas, failed delivery to nearby store. Refunded on a phone call operator checked stock and reordered. No delivery. Yet still showing delivery onsite so reordered. Very cross such poor service. Now waiting to see if it turns up this time!
Android
Nov 15, 2024
Can't read reviews for products in my wish lists As mentioned by another user, there's a glitch with accessing Reviews of items saved in Wish lists. Please fix this.
iOS
Nov 16, 2024
A niggle
I always enjoy JL, both the website and the store itself, particularly as it is close to my home. On this occasion I ordered something and had planned to collect it in store. However I was really disappointed to learn there is a £2.50 charge for doing so. This will actually be to your loss as I would have gone to the store and more than likely would have bought something else. Now I won't. I hope you will reconsider this charge
Android
Nov 16, 2024
Worse customer service experience. They give you 2 years warranty, but when something breaks down - they don't respect it and argue that a falt (in my case a keyboard that stopped working) is not a fault. First they said the guarantee covers only software. When I asked them to show me where it says it, they couldn't (because it doesn't say it), so they said it's accidental. Be aware they will do everything not to respect their guarantee.
Android
Nov 18, 2024
Regularly unable to open the app.
John Lewis & Partners - Product Description
The John Lewis experience at your fingertips. Shop new homeware, the latest fashion trends, beauty bestsellers, our favourite gifts and more. 

New to John Lewis?
Create an account via the app and begin using our Wish List feature to save your favourite products.  From house moves to gifting, prepare for all life's moments by browsing our extensive catalogue.

New to My John Lewis membership?
Become a My John Lewis member to access exclusive product launches, rewards and competitions alongside saving your in-store receipts to your account - all via our John Lewis app. 

Already a My John Lewis member?
Sign into your My John Lewis account to access your digital membership card as well as personalised app exclusive rewards and member benefits every month. 

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EFFORTLESS SHOPPING
• Search and browse over 300,000 products; from clothes, electronics, home furnishings and beauty.
• Using our Augmented Reality (AR) feature you can:
        • Try on your favourite lipstick and experiment with shades before you buy
        • View a collection of sofas, TVs and Christmas Trees in your home
• Share your favourite products with friends and family via a Shared Wish List
• Turn on notifications to be the first to hear about the latest promotions and seasonal activity
• Add products to your basket and order in just a few taps
• Track your orders and retain online and in-store receipts for easy returns

MORE FROM OUR STORES
• Scan product barcodes to view detailed product information, ratings and reviews as well as similar items
• Check availability and reserve stock in any of our stores nationwide
• Click and collect from John Lewis, Waitrose and hundreds of other locations 

OUR EXTENSIVE RANGE INCLUDES:
• Home & Garden 
  - Find all your home essentials
  - Explore our selection of garden furniture
  - Refresh your homeware 
• Furniture & Lights 
  - Home furniture for all rooms, including sofas, armchairs, dining and home office
  - Lighting that encompasses both modern and traditional styles
  - Beds ranging from Single to Super King size
• Electricals 
  - TVs from the most renowned brands
  - Speakers that include both portable and fixed styles
  - Headphones that are wireless and have noise-cancelling features 
  - Home appliances  
  - All the latest iPhone and iPad Models
• Women 
  - Womenswear from a selection of fashionable brands
  - Dresses for all occasions
  - Designer handbags
  - Jumpsuits that are perfect for partywear and summer holidays
  - Women's shoes which cover everything from sandals to slippers
• Men 
  - Menswear including all the latest in men’s fashion
  - Mens clothing designed for the debonair gent
  - Suits that are perfect for every smart occasion
• Beauty 
  - Beauty products that include all your necessities
  - Find all the very latest makeup and skincare products from trusted brands
  - Pick up your favourite scents from our perfume and aftershaves offerings
• Baby & Child 
  - A wide selection of toys to keep children entertained
  - Baby and kids clothes from reputable brands 
• Sport & Leisure 
  - Mens sports clothing
  - Women's sports clothing
  - Sports equipment
• Gifts 
  - Gifts for him that make for ideal birthday and anniversary presents
  - Gifts for her that include jewellery and her favourite fragrances
  - Gifts for kids that include games, toys and clothing

To help us bring you the best shopping experience, we would love to hear from you. You can provide us feedback via the Account tab.

When you download the John Lewis app, we process your data in accordance with our Privacy Notice. For more information on this, please visit www.johnlewis.com or you can also access the privacy notice within your John Lewis app.
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