67
fair
John Lewis & Partners | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
42%
Android
69 Reports
69 Reports
iOS unitQ Score
iOS User Feedback
58%
iOS
94 Reports
94 Reports
User Feedback
58%
iOS
94 Reports
94 Reports
42%
Android
69 Reports
69 Reports
John Lewis & Partners - Latest Quality Issues
iOS
Dec 15, 2024
Delivery choices
I don't understand why, when I have items that can be picked up from Waitrose, I add one more item which can only be delivered, the choice of pick up of the first two items then only becomes a delivery option and can no longer be picked up from Waitrose next day.. so frustrating… sort it out.. I had to separate my order and by separating the order I can now pick up those items from Waitrose and I'll have the remaining item delivered.. poor system..
iOS
Dec 16, 2024
App crashing every few minutes
Running on an iPad Air2 with iOS 15.8.3 and app version 7.50.1 I experience the app crashing after a few minutes of use. This is a relatively new issue that I suspect is due to an update or a backend problem?
iOS
Dec 16, 2024
Need to know!
Best kept secret to getting JL discount offers. It took me 6 phone calls tonJL to discover I needed to open my Rewards section of my account card to realise a 25% discount advertised on a product. Hope it was worth it! Phew what a time waster.
iOS
Dec 17, 2024
Unable to Update
I am unable to update the app and it will not let me onto the site at all. Continually going back to update. Not happy!
iOS
Dec 17, 2024
Dreadful service in Oxford street branch
After travelling into London to get a Sonos Roam 2 (online availability was 12 black & 14 white) they spent 25 mins trying to find them but couldn't fine one either black or white, the guy then ordered me one for collection locally using my account I paid for it to then find out when looking it up again that if you put in the code MYJLROAM2 you get 10% off which he didn't do…. So I have now ordered it AGAIN with the code and will have to return the first order Dreadful service
Android
Dec 18, 2024
Cannot open this app.
iOS
Dec 19, 2024
Slick but useless
Another online shop/app with a totally useless algorithm search engine. Search ‘DVD burner drive' gives me ‘toasters, bbq, candles, baking trays & anything with the letter V in its name'. I'm not scrolling through hundreds of items to find maybe 3 things which are over priced or not even the appropriate thing to what I typed in. Better going to an actual physical shop to be disappointed in person.
Android
Dec 22, 2024
Online advised item was in stock, travelled to Edinburgh John Lewis to be told not in stock and we should have phoned first as they cannot update all stock items and online stock can be wrong. Then had to order myself online whilst in store and will then need to come back to collect. Assistant also coughed all the way through conversation which was not great given I am recovering from a cold myself. Very poor experience from JL.
Android
Dec 22, 2024
Goods app but where is the information about fabric content for women's clothing?
John Lewis & Partners - Product Description
The John Lewis experience at your fingertips. Shop new homeware, the latest fashion trends, beauty bestsellers, our favourite gifts and more. New to John Lewis? Create an account via the app and begin using our Wish List feature to save your favourite products. From house moves to gifting, prepare for all life's moments by browsing our extensive catalogue. New to My John Lewis membership? Become a My John Lewis member to access exclusive product launches, rewards and competitions alongside saving your in-store receipts to your account - all via our John Lewis app. Already a My John Lewis member? Sign into your My John Lewis account to access your digital membership card as well as personalised app exclusive rewards and member benefits every month. --- EFFORTLESS SHOPPING • Search and browse over 300,000 products; from clothes, electronics, home furnishings and beauty. • Using our Augmented Reality (AR) feature you can: • Try on your favourite lipstick and experiment with shades before you buy • View a collection of sofas, TVs and Christmas Trees in your home • Share your favourite products with friends and family via a Shared Wish List • Turn on notifications to be the first to hear about the latest promotions and seasonal activity • Add products to your basket and order in just a few taps • Track your orders and retain online and in-store receipts for easy returns MORE FROM OUR STORES • Scan product barcodes to view detailed product information, ratings and reviews as well as similar items • Check availability and reserve stock in any of our stores nationwide • Click and collect from John Lewis, Waitrose and hundreds of other locations OUR EXTENSIVE RANGE INCLUDES: • Home & Garden - Find all your home essentials - Explore our selection of garden furniture - Refresh your homeware • Furniture & Lights - Home furniture for all rooms, including sofas, armchairs, dining and home office - Lighting that encompasses both modern and traditional styles - Beds ranging from Single to Super King size • Electricals - TVs from the most renowned brands - Speakers that include both portable and fixed styles - Headphones that are wireless and have noise-cancelling features - Home appliances - All the latest iPhone and iPad Models • Women - Womenswear from a selection of fashionable brands - Dresses for all occasions - Designer handbags - Jumpsuits that are perfect for partywear and summer holidays - Women's shoes which cover everything from sandals to slippers • Men - Menswear including all the latest in men’s fashion - Mens clothing designed for the debonair gent - Suits that are perfect for every smart occasion • Beauty - Beauty products that include all your necessities - Find all the very latest makeup and skincare products from trusted brands - Pick up your favourite scents from our perfume and aftershaves offerings • Baby & Child - A wide selection of toys to keep children entertained - Baby and kids clothes from reputable brands • Sport & Leisure - Mens sports clothing - Women's sports clothing - Sports equipment • Gifts - Gifts for him that make for ideal birthday and anniversary presents - Gifts for her that include jewellery and her favourite fragrances - Gifts for kids that include games, toys and clothing To help us bring you the best shopping experience, we would love to hear from you. You can provide us feedback via the Account tab. When you download the John Lewis app, we process your data in accordance with our Privacy Notice. For more information on this, please visit www.johnlewis.com or you can also access the privacy notice within your John Lewis app.
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