80
good

John Lewis & Partners | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 30 Days
Category: Shopping
Work at John Lewis Partnership? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at John Lewis Partnership? Unlock additional insights
Android unitQ Score
Android User Feedback
65%
Android
87 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
47 Reports
User Feedback
35%
iOS
47 Reports
65%
Android
87 Reports
John Lewis & Partners - Latest Quality Issues
Android
Jan 16, 2025
Latest update has crashed the app.
iOS
Jan 16, 2025
Misleading products
Very disappointed they started hiding the material details from the product specification. Many of us are trying to shop ethically and avoid buying plastic. Please put back whether clothes are polyester, cotton, wool.. this is very dishonest from such a big brand and I won't be buying until it's back. Very misleading!
iOS
Jan 17, 2025
App keeps crashing
Why does the App keep crashing? It's a real put off from trying to buy anything online at John Lewis. I just give up and go M&S
iOS
Jan 18, 2025
Knives cannot be delivered
I recently tried to purchase some kitchen knives for delivery. At the checkout, after successfully passing an age verification screening process I was then informed my order could not be delivered because of restricted items, nor could it be collected. I contacted JL to be told these items could only be purchased in store. I completely understand why this is but JL need to amend their app so that these items cannot be added to your basket.
iOS
Jan 19, 2025
Unclear how to use token
I had a JL e-card, instructions for use not clear.
Android
Jan 20, 2025
Since an update a few months ago the app is buggy and no JL update fixes it. Search history doesn't save so it requires typing the name of the brand or item each time. App behaves strange with back on phone not closing off search results like before but keeping them live almost like in a hidden layer. As another search is done it's much slower. Eventually nothing will load at all and only way to resolve it keep pressing back until back at home screen and the layered search results have gone.
Android
Jan 22, 2025
Have shoped in John Lewis Store Newcastle 3 times over the last 4 days and could never get my reward card up to find free coffee, discounts on purchases etc so I've lost out on all of mt discounts. Staff tried to help but all we could get was a message to retry. It's been useless.
iOS
Jan 25, 2025
Rewards
Where are all the nice incentives to shop at John Lewis? No hot drinks and cake anymore
iOS
Jan 25, 2025
Pop ups get in the way
While you're trying to look at a product image, multiple advertising pop-ups block what you're trying to see. “popular” “trending” etc. Annoying enough to drive me back to Amazon.
John Lewis & Partners - Product Description
The John Lewis experience at your fingertips. Shop new homeware, the latest fashion trends, beauty bestsellers, our favourite gifts and more. 

New to John Lewis?
Create an account via the app and begin using our Wish List feature to save your favourite products.  From house moves to gifting, prepare for all life's moments by browsing our extensive catalogue.

New to My John Lewis membership?
Become a My John Lewis member to access exclusive product launches, rewards and competitions alongside saving your in-store receipts to your account - all via our John Lewis app. 

Already a My John Lewis member?
Sign into your My John Lewis account to access your digital membership card as well as personalised app exclusive rewards and member benefits every month. 

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EFFORTLESS SHOPPING
• Search and browse over 300,000 products; from clothes, electronics, home furnishings and beauty.
• Using our Augmented Reality (AR) feature you can:
        • Try on your favourite lipstick and experiment with shades before you buy
        • View a collection of sofas, TVs and Christmas Trees in your home
• Share your favourite products with friends and family via a Shared Wish List
• Turn on notifications to be the first to hear about the latest promotions and seasonal activity
• Add products to your basket and order in just a few taps
• Track your orders and retain online and in-store receipts for easy returns

MORE FROM OUR STORES
• Scan product barcodes to view detailed product information, ratings and reviews as well as similar items
• Check availability and reserve stock in any of our stores nationwide
• Click and collect from John Lewis, Waitrose and hundreds of other locations 

OUR EXTENSIVE RANGE INCLUDES:
• Home & Garden 
  - Find all your home essentials
  - Explore our selection of garden furniture
  - Refresh your homeware 
• Furniture & Lights 
  - Home furniture for all rooms, including sofas, armchairs, dining and home office
  - Lighting that encompasses both modern and traditional styles
  - Beds ranging from Single to Super King size
• Electricals 
  - TVs from the most renowned brands
  - Speakers that include both portable and fixed styles
  - Headphones that are wireless and have noise-cancelling features 
  - Home appliances  
  - All the latest iPhone and iPad Models
• Women 
  - Womenswear from a selection of fashionable brands
  - Dresses for all occasions
  - Designer handbags
  - Jumpsuits that are perfect for partywear and summer holidays
  - Women's shoes which cover everything from sandals to slippers
• Men 
  - Menswear including all the latest in men’s fashion
  - Mens clothing designed for the debonair gent
  - Suits that are perfect for every smart occasion
• Beauty 
  - Beauty products that include all your necessities
  - Find all the very latest makeup and skincare products from trusted brands
  - Pick up your favourite scents from our perfume and aftershaves offerings
• Baby & Child 
  - A wide selection of toys to keep children entertained
  - Baby and kids clothes from reputable brands 
• Sport & Leisure 
  - Mens sports clothing
  - Women's sports clothing
  - Sports equipment
• Gifts 
  - Gifts for him that make for ideal birthday and anniversary presents
  - Gifts for her that include jewellery and her favourite fragrances
  - Gifts for kids that include games, toys and clothing

To help us bring you the best shopping experience, we would love to hear from you. You can provide us feedback via the Account tab.

When you download the John Lewis app, we process your data in accordance with our Privacy Notice. For more information on this, please visit www.johnlewis.com or you can also access the privacy notice within your John Lewis app.
Want to improve your unitQ Score by 20% within 30 days?
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