81
good

John Lewis & Partners | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 30 Days
Category: Shopping
Work at John Lewis Partnership? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at John Lewis Partnership? Unlock additional insights
Android unitQ Score
Android User Feedback
65%
Android
60 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
33 Reports
User Feedback
35%
iOS
33 Reports
65%
Android
60 Reports
John Lewis & Partners - Latest Quality Issues
iOS
Mar 11, 2025
Rewards bug not working
Your Rewards aren't working in new app update!! Please fix
iOS
Mar 12, 2025
Reward notification
My John Lewis membership notification money off offer didn't work on a £199 spend. Rang customer service who told me the shoes weren't in the offer ……. I asked “Why” and the customer service lady told me to ring another number ( at my expense) to speak to the department who send out the notifications!!!! I had to pay full price and when the LK Bennett shoes arrive l will have to phone again for them to refund the £20 to my account. Not a happy bunny !!!!!! Test your system before releasing .
Android
Mar 13, 2025
Overall very good. One point that could be improved is after a short time of inactivity it reverts back to the starting screen so if you are searching through many items it can be frustrating. If you pause your search and want to return to it later that day or the following day you may have to start over. Further, it would be great if it could tell you how far you are through your search in terms of pages of items or number of items so you know roughly how many more items you may have to go.
iOS
Mar 14, 2025
I wanna copy & paste
I wanna be able to copy product names from the App to YouTube to be able to watch reviews. I can't.
Android
Mar 14, 2025
This app has no section for rewards which I am most interested.
iOS
Mar 16, 2025
Glitchy
App errors whenever you try to remove an item from your basket. Today started to throw timeout error also. Annoying.
iOS
Mar 19, 2025
Mr K Marlow
Have a voucher code did work then didnt work very frustrating
Android
Mar 21, 2025
Poor customer service. Do not pre-order at John Lewis I pre-ordered something due to arrive today. I received no tracking information, so contacted the live chat to find out what's happening. I've been told preorders take "longer to process" and my product hasn't been given a carier ID yet. It's now 13:30 on the day of delivery, so I've asked if it will arrive today. The representative just keeps copying and pasting the same message above and won't answer my question. Wouldn't use again!
iOS
Mar 28, 2025
App Crashes
I'm unable to use this app for more than 2 minutes without it crashing and closing on me - uninstalling and reinstalling doesn't help either! so frustrating :(
John Lewis & Partners - Product Description
The John Lewis experience at your fingertips. Shop new homeware, the latest fashion trends, beauty bestsellers, our favourite gifts and more. 

New to John Lewis?
Create an account via the app and begin using our Wish List feature to save your favourite products.  From house moves to gifting, prepare for all life's moments by browsing our extensive catalogue.

New to My John Lewis membership?
Become a My John Lewis member to access exclusive product launches, rewards and competitions alongside saving your in-store receipts to your account - all via our John Lewis app. 

Already a My John Lewis member?
Sign into your My John Lewis account to access your digital membership card as well as personalised app exclusive rewards and member benefits every month. 

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EFFORTLESS SHOPPING
• Search and browse over 300,000 products; from clothes, electronics, home furnishings and beauty.
• Using our Augmented Reality (AR) feature you can:
        • Try on your favourite lipstick and experiment with shades before you buy
        • View a collection of sofas, TVs and Christmas Trees in your home
• Share your favourite products with friends and family via a Shared Wish List
• Turn on notifications to be the first to hear about the latest promotions and seasonal activity
• Add products to your basket and order in just a few taps
• Track your orders and retain online and in-store receipts for easy returns

MORE FROM OUR STORES
• Scan product barcodes to view detailed product information, ratings and reviews as well as similar items
• Check availability and reserve stock in any of our stores nationwide
• Click and collect from John Lewis, Waitrose and hundreds of other locations 

OUR EXTENSIVE RANGE INCLUDES:
• Home & Garden 
  - Find all your home essentials
  - Explore our selection of garden furniture
  - Refresh your homeware 
• Furniture & Lights 
  - Home furniture for all rooms, including sofas, armchairs, dining and home office
  - Lighting that encompasses both modern and traditional styles
  - Beds ranging from Single to Super King size
• Electricals 
  - TVs from the most renowned brands
  - Speakers that include both portable and fixed styles
  - Headphones that are wireless and have noise-cancelling features 
  - Home appliances  
  - All the latest iPhone and iPad Models
• Women 
  - Womenswear from a selection of fashionable brands
  - Dresses for all occasions
  - Designer handbags
  - Jumpsuits that are perfect for partywear and summer holidays
  - Women's shoes which cover everything from sandals to slippers
• Men 
  - Menswear including all the latest in men’s fashion
  - Mens clothing designed for the debonair gent
  - Suits that are perfect for every smart occasion
• Beauty 
  - Beauty products that include all your necessities
  - Find all the very latest makeup and skincare products from trusted brands
  - Pick up your favourite scents from our perfume and aftershaves offerings
• Baby & Child 
  - A wide selection of toys to keep children entertained
  - Baby and kids clothes from reputable brands 
• Sport & Leisure 
  - Mens sports clothing
  - Women's sports clothing
  - Sports equipment
• Gifts 
  - Gifts for him that make for ideal birthday and anniversary presents
  - Gifts for her that include jewellery and her favourite fragrances
  - Gifts for kids that include games, toys and clothing

To help us bring you the best shopping experience, we would love to hear from you. You can provide us feedback via the Account tab.

When you download the John Lewis app, we process your data in accordance with our Privacy Notice. For more information on this, please visit www.johnlewis.com or you can also access the privacy notice within your John Lewis app.
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