70
good
JPay | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
82%
Android
45 Reports
45 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
10 Reports
10 Reports
User Feedback
18%
iOS
10 Reports
10 Reports
82%
Android
45 Reports
45 Reports
JPay - Latest Quality Issues
iOS
Nov 6, 2024
Photos
You only get to view the photos you sent 5 at a time and they will not allow you to view the previous 5 photos until you delete the 5 you get to view at a time . Their app and website seems to be down a lot as well. Jpay has gotten worse over time not better
iOS
Nov 6, 2024
Much needed
Add read receipts!!! Where are my pictures! Everytime I send new ones my old ones disappear
iOS
Nov 8, 2024
Missing messages
Notifications are being sent when videos or other messages are received. However they're false notifications as there is no actual new messages.
Android
Nov 8, 2024
I downloaded this app a couple of days ago to send a relative some money that's incarcerated I've never used this out before but he calls me but it won't let me add funds to his call log so he can call me I don't know how I can put money on his phone funds so he can call me I went to the website I don't get no help there I've called customer service no help there I would like someone to help me out with this please thank you
Android
Nov 9, 2024
They completely disregard ANY kind of communication. They are quick to take your money, but when it comes to an issue on THEIR end there's nothing they WILL do. I have been trying for the last 6 months to get a hold of someone pertaining to my email. I get notifications saying that I have new mail, when I open the app...there is nothing. Literally NOTHING. No new emails, no old emails, absolutely nothing at all. I have sent countless emails that go unanswered.
Android
Nov 10, 2024
I am not able to send money or to add a credit card for payment.
Android
Nov 12, 2024
Never works
iOS
Nov 14, 2024
Lost messages
I've been using this app for 5 years. Lately it has been taking days to a week to get messages. Also my message counts keep going down and i haven't deleted anything. I truly wish there was another way to get messages to my loved one in s timely fashion.
Android
Nov 15, 2024
Can't make account. Receives error "please enter a valid US zip code" when entering a valid US zip code
JPay - Product Description
The JPay App is the easiest way to stay connected and support your incarcerated individual. JPay allows you to quickly send money to a trust account, send and receive Emails, photos, eCards and Videograms. Purchase a tablet for your contact and fund their media account. Features: - Create your JPay account - Send money with your credit/debit card once or schedule recurring transfers - Purchase stamps for Email, Snap n’ Send® and Videograms - Send and receive Emails - Get new Email notifications - Send emails to multiple recipients - Prepay for an Email reply or transfer stamps - Attach and send photos - Send just a photo with Snap n’ Send - Send a 30 second Videogram - Setup a low stamp balance reminder - Purchase tablet fir your contact - Fund media account for tablet content - Add/edit payment options and option to save card for future - Manage your profile Service availability varies, not all services available at all facilities
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