57
fair
Just Eat - Food Delivery | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
71%
Android
499 Reports
499 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
208 Reports
208 Reports
User Feedback
29%
iOS
208 Reports
208 Reports
71%
Android
499 Reports
499 Reports
Just Eat - Food Delivery - Latest Quality Issues
Android
Nov 19, 2024
Worst company ever AVOID THIS APP, never gives refunds when food is missing, customer service is the worst ever, i thought UBER EATS was bad these are a million times worse, i sent pictures everything and refused refund TOTAL JOKE RIP OFF MERCHANTS!!! Wish there was a minus stars button would have had the max it would have went to!!!
Android
Nov 19, 2024
Honestly, I don't know how they can mess up this bad. The delivery driver gave me a UBER EATS delivery, and all my items were missing, and when I asked for a refund, they said I wouldn't be able to get my refund back because policy PLEASE DO NOT USE THIS THEY'RE SCAMMERS
Android
Nov 19, 2024
Absolutely terrible customer service! Apparently it's the customers fault that the courier drives to three different addresses before delivering you're food ! Then takes it back because it's cold and then as a customer you are still charged, obviously it's the customers fault who is sitting at home waiting 🙄
Android
Nov 19, 2024
I've decided to update my review. The app has worked fine for me over the years. Recent changes around delivery code seem badly thought out, but so far, the few issues I've had have been resolved. Overall, I'm happy with it. I would suggest being a bit more clever with that code, it's a bit too easy for the driver to guess. I like being able to tip now, finally. Not used it for groceries.
Android
Nov 19, 2024
Poor, slow customer service when things go wrong. Uber and deliveroo much better.
Android
Nov 19, 2024
Disgraceful Company - Avoid! I created an account and used for the first time after trying to order pizza on another app which didn't give me any confirmation. When it arrived the driver asked if I had made 2 orders & told to cancel the Just Eat one as he was from the other (unconfirmed) one. He called restaurant to cancel. I cancelled on Just Eat app and saw a message saying I may still be charged. Only 1 order was made & delivered but Just Eat refused to refund
Android
Nov 19, 2024
Better to order directly with website as the delivery charges are lot higher here
Android
Nov 19, 2024
I waited two hours, the food did not arrive and was closed. The courier who was supposed to deliver it was going in all directions, except where I live, he changed direction from 10 in 1 hour until I started taking screenshots of his trip. The compensation I got for this was 5 euros, but the same as for the paid courier. Usually a scam, because I had to resubmit and pay for the courier again. I again wait an hour for my order and as a result I sat 3 hours hungry.
Android
Nov 19, 2024
Clowns! The app tells me the food is expected by X time. At that time I look at the app, it says it's not even prepared. Of course there is no way to contact the shop directly, because after a quick google search, I speak with the shop for them to explain to me that the order was ready for 20min but there is no driver to collect it. Just Eat is an absolute pile of mis-sell BS. Now it's too late to order from anybody else, and had I not done the google search, I would have blamed the shop.
Just Eat - Food Delivery - Product Description
Want your favourite takeaway food delivered to your door? You’ve come to the right place. Download the free Just Eat app now and order from a restaurant near you in just a few simple taps. So what tickles your pickle? From perfect pizzas to piping-hot pad thai; crispy fried chicken to classic chow mein; burgers, burritos and everything in between – we’ve got more dishes than you can shake a chopstick at. So whether you’re into Indian, pizza, Chinese, Italian or chicken dishes – your dish is our command. Key features: • Search for top-rated takeaway restaurants near you by postcode • Order for delivery to your door or collection – you can even pre-order before a restaurant opens • Filter by cuisine, reviews, distance and special offers to find the perfect food to match your mood • Pay with debit or credit card, cash, or Apple Pay • We’ll remember both your prefered payment details and order for next time so you can reorder the same thing with the tap of a button • Receive push notifications on your phone that let you know when your order will arrive Download the app today and Just Eat happily ever after.
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