45
poor
Just Eat - Food Delivery | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
65%
Android
501 Reports
501 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
269 Reports
269 Reports
User Feedback
35%
iOS
269 Reports
269 Reports
65%
Android
501 Reports
501 Reports
Just Eat - Food Delivery - Latest Quality Issues
Android
Apr 1, 2025
thieves! stay clear from them. refused to refund even though i took photos of the issue. photos they didn't even asked me for. restaurants claim do not know who drivers are who deliver for them and take no responsibility for mistakes. had to go to the bank for a refund.
Android
Apr 1, 2025
8 years ago I gave this app five stars because it used to be excellent. I can no longer stand by that as quality and customer service has declined so much while the cost of using the app has ballooned. Avoid
Android
Apr 1, 2025
ordered tonight, driver rang but couldnt understand him as his english wasnt clear, then he decided to take it home or another address annitsford delivery service asda. will not order again but expect him to be sacked.
Android
Apr 1, 2025
Ordered the food at 19.35 and didn't deliver until 21.10 that's too long to wait!👎
Android
Apr 2, 2025
staff are useless drivers useless support useless accusations of lies
Android
Apr 2, 2025
App imposes terms and conditions which say that you aren't entitled to cancel your order and get a refund if the order is accepted. According to their terms, THEY ACCEPT NO RESPONSIBILITY FOR TIMELY DELIVERY, they can drop off food AT ANY TIME (Even the middle of the next week in theory) after you order at your risk, and if you don't receive the order they can dump it on the street and that is their contract fulfilled. don't accept those terms
Android
Apr 2, 2025
service charge bumped up the cost
Android
Apr 2, 2025
App is so frustrating, cannot delete a card from app or when I go on website. My cousin paid for food via my app, I told app not to save card but it did anyway and now keeps using that card to pay for food. Customer services is a joke. i just want to delete cousin's card off my account, as I cannot order anything now because you keep taking money from wrong card, instead of my card, aaaarrrrgggghhhhhh am so frustrated, this has been going on for nearly 5 days now, SORT IT OUT JUST EAT
Android
Apr 2, 2025
very bad customer service, beter order straight from restaurant. Not recommended this platform.
Just Eat - Food Delivery - Product Description
Want your favourite takeaway food delivered to your door? You’ve come to the right place. Download the free Just Eat app now and order from a restaurant near you in just a few simple taps. So what tickles your pickle? From perfect pizzas to piping-hot pad thai; crispy fried chicken to classic chow mein; burgers, burritos and everything in between – we’ve got more dishes than you can shake a chopstick at. So whether you’re into Indian, pizza, Chinese, Italian or chicken dishes – your dish is our command. Key features: • Search for top-rated takeaway restaurants near you by postcode • Order for delivery to your door or collection – you can even pre-order before a restaurant opens • Filter by cuisine, reviews, distance and special offers to find the perfect food to match your mood • Pay with debit or credit card, cash, or Apple Pay • We’ll remember both your prefered payment details and order for next time so you can reorder the same thing with the tap of a button • Receive push notifications on your phone that let you know when your order will arrive Download the app today and Just Eat happily ever after.
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