37
poor
Just Eat - Food Delivery | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
45%
Android
182 Reports
182 Reports
iOS unitQ Score
iOS User Feedback
55%
iOS
225 Reports
225 Reports
User Feedback
55%
iOS
225 Reports
225 Reports
45%
Android
182 Reports
182 Reports
Just Eat - Food Delivery - Latest Quality Issues
iOS
Feb 28, 2025
disappointment
I give it one star because I can't give it 0. After an hour waiting for our order, we contacted technical support, they didn't give us any solution and didn't let us cancel the order so we could place the order with the restaurant. To top it off, technical support hung up on us, leaving us speechless and without giving us a solution. It's outrageous how inefficient technical support is. After this, I will definitely not order through this app again, nor will I recommend it at any time.
Android
Feb 28, 2025
HORRIBLE experience. The app invented a new address to send me a meal that I paid a fortune for, and when I placed the order thinking it was to my address, a new address appeared that I don't even know where it is. In short, I paid a fortune to have the food sent to an address that I didn't put.
Android
Feb 28, 2025
If you are in a hurry, forget it. The worst food delivery company. They have few delivery people (all very nice) but the order never takes less than 1 hour, whether it is a supermarket or a restaurant, it doesn't matter. Customer service is horrible. Sometimes you can't even reach them. The worst of the worst in food delivery.
Android
Feb 28, 2025
A SHAME. Don't give money to this company by ordering from them. It's not the first time they leave us without dinner, but today was already laughable. 3 hours!!!!!!!!! Saying on the phone yes yes in 20 minutes. And here nobody came!!!!!!! We finally ordered through glovo and in 20 minutes we had dinner. And thank goodness!!! Because it's almost 12 at night. Anyway...
Android
Mar 1, 2025
I can't cancel an order because the establishment confirms that there are no delivery people. Customer service gives us the runaround and leaves the chat without giving us any solutions.
Android
Mar 1, 2025
After waiting 1 hour for the order, we were not allowed to cancel the order. And if we canceled the order, they would not refund our money (I don't know if they can really). They also closed the customer service chat.
Android
Mar 1, 2025
They cancelled my order and I still don't have my refund.
Android
Mar 1, 2025
I have ordered many times and so far without any problems. But when I have had one, the customer service has been terrible. On the phone, they gave us the runaround with lies about a possible GPS failure of the delivery man and with the "hope" of speaking to a supervisor who would somehow compensate for the disaster. They lose a lot in that aspect.
Android
Mar 1, 2025
I give it 1 star because when you have a discount coupon and for "X" reason you have to leave the page, it no longer lets you add the coupon because according to the app "THE COUPON HAS ALREADY BEEN USED"😡😡
Just Eat - Food Delivery - Product Description
Want your favourite takeaway food delivered to your door? You’ve come to the right place. Download the free Just Eat app now and order from a restaurant near you in just a few simple taps. So what tickles your pickle? From perfect pizzas to piping-hot pad thai; crispy fried chicken to classic chow mein; burgers, burritos and everything in between – we’ve got more dishes than you can shake a chopstick at. So whether you’re into Indian, pizza, Chinese, Italian or chicken dishes – your dish is our command. Key features: • Search for top-rated takeaway restaurants near you by postcode • Order for delivery to your door or collection – you can even pre-order before a restaurant opens • Filter by cuisine, reviews, distance and special offers to find the perfect food to match your mood • Pay with debit or credit card, cash, or Apple Pay • We’ll remember both your prefered payment details and order for next time so you can reorder the same thing with the tap of a button • Receive push notifications on your phone that let you know when your order will arrive Download the app today and Just Eat happily ever after.
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