30
poor
Just Eat - Food Delivery | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
10%
Android
31 Reports
31 Reports
iOS unitQ Score
iOS User Feedback
90%
iOS
269 Reports
269 Reports
User Feedback
90%
iOS
269 Reports
269 Reports
10%
Android
31 Reports
31 Reports
Just Eat - Food Delivery - Latest Quality Issues
iOS
Mar 31, 2025
Been a loyal customer for a long time but getting robbed is something else
i ordered the deluxe duo deal from mc donalds it was supposed to be 2x medium fries a double quarter pounder and a big mac, what i received was 4 cheese bites a mayo chicken a side salad and medium fries, how the duck am i not due a refund?
iOS
Mar 31, 2025
No customer support.
Just eat have taken away the ability to cancel orders even if it's immediately and make it deliberate difficult to get in touch with customer service.
iOS
Mar 31, 2025
Filters fail
It offers me closed restaurants and does not apply closed filters today
iOS
Mar 31, 2025
Poor Customer Support
Received recently an order that was missing half of the items listed and paid for. Lodged a complaint to just eat with photographic evidence and naturally the receipt of what was paid for and they refused to help and just ignored what was highlighted. The complaint is based on principle of paying for something that is already inflated on the platform, but to not even receive the inflated items I paid for. As a business owner myself, customer service and support goes a long way.
iOS
Mar 31, 2025
Bad service
Ordered food at 6:19 ish from subway (subway closes at 8 and stops taking just eat orders at 7) waited 2 hours! Then called subway and they said the order had just come thought but they couldn't make it since the shop was closed. Managed to get a refund tho.
iOS
Mar 31, 2025
Used
Pirates who extend the call so that the return period passes when you have a problem, even if 2 minutes have passed since the order... he put me on hold and told me that the deadline for the return had passed... A blast come on... why don't you go and report someone for 20€... But they deserve it
iOS
Mar 31, 2025
NEVER GOT MY FOOD
I ordered my food from black sheep coffee at 15:00 2 hours later at 17:00 it kept saying the delivery is estimated at 17:30 and it kept going up by 5 mins until it was 18:00 where the food place was closing by then, apparently the courier tried to contact me "several" times when he never did and now they are refusing to give me back my money. This is a scam never order from here they take your money away and don't deliver your food and refuse to give a refund disgusting and unbelievable.
iOS
Mar 31, 2025
Worst app
Disastrous service, they continue in the twelfth century B.C. It has happened to me several times that my order never arrives because they do not have delivery people. I am not ordering for free again!!
iOS
Mar 31, 2025
Refund Policy Changes for the Worse
Have used the app for a long time with no issues however recent changes in policy to how refunds are processed have forced me to stop using the app and leave this review. Previously, when items were missing from the order, a choice was given for a refund or a credit. Recently this has been changed and even when requesting a refund an account credit is provided. If you then request a refund as originally stated you receive a response saying that once a credit has been added it can't be removed. I presume this is a way of keeping you tied to the account as you then have to use the service again in order to use the credit. Just use another app. There's plenty of good choices that Just Eat isn't needed.
Just Eat - Food Delivery - Product Description
Want your favourite takeaway food delivered to your door? You’ve come to the right place. Download the free Just Eat app now and order from a restaurant near you in just a few simple taps. So what tickles your pickle? From perfect pizzas to piping-hot pad thai; crispy fried chicken to classic chow mein; burgers, burritos and everything in between – we’ve got more dishes than you can shake a chopstick at. So whether you’re into Indian, pizza, Chinese, Italian or chicken dishes – your dish is our command. Key features: • Search for top-rated takeaway restaurants near you by postcode • Order for delivery to your door or collection – you can even pre-order before a restaurant opens • Filter by cuisine, reviews, distance and special offers to find the perfect food to match your mood • Pay with debit or credit card, cash, or Apple Pay • We’ll remember both your prefered payment details and order for next time so you can reorder the same thing with the tap of a button • Receive push notifications on your phone that let you know when your order will arrive Download the app today and Just Eat happily ever after.
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