34
poor
Just Eat - Food Delivery | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
9%
Android
31 Reports
31 Reports
iOS unitQ Score
iOS User Feedback
91%
iOS
304 Reports
304 Reports
User Feedback
91%
iOS
304 Reports
304 Reports
9%
Android
31 Reports
31 Reports
Just Eat - Food Delivery - Latest Quality Issues
iOS
Dec 20, 2024
Awful service
If i could give 0 stars i would. Absoloutly shocking service. Place an order, made to wait over 2 hours for delivery that stated 30mins to begin with while not been allowed/able to cancel the order. Speak with store placed order from who confirm the order has been sat there 2 hours waiting for delivery containing meats and they make you accept the order at the door and after a struggle to get in contact with someone told they do not refund cold food whoch is not the problem here, the fact meat has been left at room temp for hours on end and now poses a high risk of food poisoning is!!
iOS
Dec 20, 2024
extremely bad service
i ordered food from chicken pot archway . the item was delivered but i didn't received it cause unfortunately they have this world level idea of putting 0000 as a code . and i got my money wasted .drivers are useless and extremely disrespectful. dont use it
iOS
Dec 20, 2024
You don't make return
I am waiting my refund £33 for 6 months.
iOS
Dec 20, 2024
Robbery
U are to expensive end of with all ur charges not made for the people this just east is robbery fact
iOS
Dec 20, 2024
Three times ordering
Absolutely traumatic trying to make an order, hours not minutes I'll never use this ridiculous app again also costing more and imbeciles on the other end of emails not phone lines
iOS
Dec 20, 2024
Mcdonal
In the photo of what I have ordered (more than 4€) it is supposed to be a mc children's menu and they only come nagget, it does not come with a drink or dessert or gift I see it as a deception
iOS
Dec 21, 2024
Service charge fee is what let’s this app down.
i do think it's a good app and probably the best for ordering takeaway but the one thing that let's it down and in my opinion the reason i haven't given it a five star is the ridiculous service charge fee you receive upon placing an order. plenty of local places to choose from, the app is easy to use, notifys you with estimates of when the food is going to be ready, when it's on the way etc and most of the time it's pretty accurate, a wide different variety of options to pay for you're order etc etc it's just that the service charge fee is what really let's this app down and on average i'm getting charged an extra £4.00 on top of what i'm already paying for and it's just ridiculous. if it wasn't for the reason then this app would probably be a 5 star but for that reason i'm giving it a 4.
Android
Dec 21, 2024
I waited nearly an hour for an order that would of taken me about 20 minutes to walk to and back from thanks to a delivery driver taking so long and going to the wrong address. The drivers which the whole system rely upon are unreliable themselves
Android
Dec 22, 2024
it gets the job done but it's a nightmare when things go wrong - was my previous review. I'm done with the app too many excuses for a service it's easier to go direct to the restaurant
Just Eat - Food Delivery - Product Description
Want your favourite takeaway food delivered to your door? You’ve come to the right place. Download the free Just Eat app now and order from a restaurant near you in just a few simple taps. So what tickles your pickle? From perfect pizzas to piping-hot pad thai; crispy fried chicken to classic chow mein; burgers, burritos and everything in between – we’ve got more dishes than you can shake a chopstick at. So whether you’re into Indian, pizza, Chinese, Italian or chicken dishes – your dish is our command. Key features: • Search for top-rated takeaway restaurants near you by postcode • Order for delivery to your door or collection – you can even pre-order before a restaurant opens • Filter by cuisine, reviews, distance and special offers to find the perfect food to match your mood • Pay with debit or credit card, cash, or Apple Pay • We’ll remember both your prefered payment details and order for next time so you can reorder the same thing with the tap of a button • Receive push notifications on your phone that let you know when your order will arrive Download the app today and Just Eat happily ever after.
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