52
fair
Kaiser Permanente | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
69%
Android
184 Reports
184 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
83 Reports
83 Reports
User Feedback
31%
iOS
83 Reports
83 Reports
69%
Android
184 Reports
184 Reports
Kaiser Permanente - Latest Quality Issues
Android
Nov 16, 2024
I was turned away by a receptionist who fancies herself a dr. Gave me unsolicited medical advice & was very smug about it. Maybe you guys need more training in proper etiquette & professionalism! You're better off going to a different Kaiser location don't go to stockton medical center kaiser. They're employees act superior to you & think themselves as Dr's when they're only receptionist @ best!
Android
Nov 16, 2024
slow, unintuitive, hard to find what I am looking for
iOS
Nov 17, 2024
Can’t even log into the app
I sign in and it says some of the features aren't available on the app then gives me 2 options close or open KP.org. Close closes it out and leaves me on the login page still not logged in and open KP.org takes me to a webpage in the app to log in but idk my username or password the restrictions when making the password were so ridiculous I'm pretty sure I just keyboard smashed until it let me continue making the account. So I've got a message from my doctor according to my email which literally just says “new message from your doctor” but I can't access it. I did loss my insurance last month (happy 26th birthday to me ig) but I assumed I could still access the app to get my records and to check the labels on my meds but I guess not. Gl to me on getting my records ig and screw my next doctor if they want any records
Android
Nov 18, 2024
it freezes often, receives pointless updates to ui that aren't improvements, and the message center is a particular mess.
Android
Nov 18, 2024
I am unimpressed with the app. The transition between screens is very slow and in general is not user friendly. I am surprised that such a prosperous medical organization offers such a subpar means for members to access care and information.
Android
Nov 19, 2024
Dont know why but the newest update has made it so that the only 2 locations closest to me have absolutely 0 available doctors. The app says that noone is available, not even for a phone visit. the app tells me to call them, im on the app so that im not coughing like crazy.
Android
Nov 19, 2024
Unable to open for months on browser/app and support team is of no use.
Android
Nov 19, 2024
lack of communication
Android
Nov 20, 2024
Nothing useful the map links don't work right and you can't even make a real appointment in the app.
Kaiser Permanente - Product Description
Whether you're at home or on the go, the Kaiser Permanente app gives you a simple, secure way to manage your health — all in one place. Live in Washington (outside of Vancouver/Longview)? Download the Kaiser Permanente Washington app instead. With the Kaiser Permanente app, you can easily: • Email your doctor’s office or Member Services with nonurgent questions • Schedule, view, and cancel routine appointments and see information about past visits • Fill or refill most prescriptions, check the status of a prescription order, and see a list of all your medications • View your medical history, including allergies and immunizations, ongoing health conditions, and most lab test results • Choose a doctor by browsing our online doctor profiles • Find facilities and pharmacies near you • Get care in a way that works for you — online, by phone, or in person • Access your digital membership card to check in for appointments, pick up prescriptions, and more • Get personalized reminders and health information as soon as they’re available Allows users to integrate with the Apple Health app to: • Enter information about their health (e.g., glucose readings), so that it can be shared with their care team • View information about their health (e.g., glucose readings) To get started, download the app and sign in with your kp.org account. If you haven’t registered yet, you can also create your online account in the app.
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