48
poor
Kaiser Permanente | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
40%
Android
214 Reports
214 Reports
iOS unitQ Score
iOS User Feedback
60%
iOS
318 Reports
318 Reports
User Feedback
60%
iOS
318 Reports
318 Reports
40%
Android
214 Reports
214 Reports
Kaiser Permanente - Latest Quality Issues
iOS
Jan 27, 2025
Horrendous
The app is slow, unstable and plain unreliable. I usually just end up using the website on my computer
iOS
Jan 27, 2025
Can’t login
When I add my login and password , page just try reload and nothing happen, app show me log in page only
iOS
Jan 27, 2025
I can’t pay, I can’t log in, what’s happening?
Everytime I try to pay, it sends me to a new website. I type in my login info and says can't find it. I go to resend password and the email never arrives. What's the point of this app if I can't use it to pay my bills? Ridiculous
iOS
Jan 27, 2025
App no longer works
Despite updates, the app closes itself every time I attempt to use it (for the last month). Now I have to go through the online portal as the app is unusable.
iOS
Jan 27, 2025
Meds
Your site is not connected to pharmacy. I submitted refills on site , when I went to pick up I was informed they aren't connected.
iOS
Jan 27, 2025
Frequent Screen Freezes
Hi, Often Kaiser app is not available on weekends and nights. I ve experienced several screen freezes recently. I am caring for my husband who has several health issues and find the system difficult to navigate. Since, I can't speak directly to a doctor ,the least you could do is have a nurse to alert the doctor in the event of an emergency. It's annoying to be met with frozen screens during evenings and weekends but I had a frozen screen today at 2:00pm. Improvements are definitely needed.
iOS
Jan 27, 2025
Why
Why is the app no longer working and not letting me login but trying to redirect me to log in on a browser? What's the point of the app?
iOS
Jan 28, 2025
Endless loop logging in
The app is broken for me. When I try to log in and get an authentication code, I enter it immediately and get sent back to the log in screen without an error. Do not have the issue with the site, I really dislike poorly designed and tested apps.
iOS
Jan 28, 2025
DISAPPOINTED
DELIVERY NOT AVAILABLE
Kaiser Permanente - Product Description
Whether you're at home or on the go, the Kaiser Permanente app gives you a simple, secure way to manage your health — all in one place. Live in Washington (outside of Vancouver/Longview)? Download the Kaiser Permanente Washington app instead. With the Kaiser Permanente app, you can easily: • Email your doctor’s office or Member Services with nonurgent questions • Schedule, view, and cancel routine appointments and see information about past visits • Fill or refill most prescriptions, check the status of a prescription order, and see a list of all your medications • View your medical history, including allergies and immunizations, ongoing health conditions, and most lab test results • Choose a doctor by browsing our online doctor profiles • Find facilities and pharmacies near you • Get care in a way that works for you — online, by phone, or in person • Access your digital membership card to check in for appointments, pick up prescriptions, and more • Get personalized reminders and health information as soon as they’re available Allows users to integrate with the Apple Health app to: • Enter information about their health (e.g., glucose readings), so that it can be shared with their care team • View information about their health (e.g., glucose readings) To get started, download the app and sign in with your kp.org account. If you haven’t registered yet, you can also create your online account in the app.
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