84
good
Kard | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
40%
Android
23 Reports
23 Reports
iOS unitQ Score
iOS User Feedback
60%
iOS
35 Reports
35 Reports
User Feedback
60%
iOS
35 Reports
35 Reports
40%
Android
23 Reports
23 Reports
Kard - Latest Quality Issues
Android
Dec 25, 2024
The app is intuitive with handy features like the Kard link to simplify money transfers, vaults, and auto-rounding on purchases. However, technical issues have occasionally made creating chests and reloading the account unavailable. The verification process is also restrictive, requiring a valid ID card and two pieces of evidence, which can lengthen delays in the event of an invalid document.
Android
Dec 28, 2024
I was pretty satisfied until a few days ago when my parent app no longer gives me access to my children's cards. After exchanges with the support, I reinstall the app and then it is no longer possible to identify myself. On the side of the children's app, not much better, the balance is no longer updated but the transfers remain dependent on the balance which is not the right one. And the support does not provide a satisfactory answer.
iOS
Jan 3, 2025
Blocked account
My account is blocked with more than 350€ impossible to contact customer service I don't recommend (my sister's is also blocked with these savings in it)
Android
Jan 5, 2025
The app is really great, small downside that should be changed is that when you log out you are forced to put your email address or phone number, it would be better to put only the code of the app, thank you in advance
iOS
Jan 10, 2025
Bad after-sales service
The app is very convenient and a good idea for a miner account. However, the customer service is CATASTROPHIC and I weigh my words. I am always polite and patient in my steps, but almost every time I have had the right to haughty answers. The worst was when I asked about a refund and was accused of FRAUD and identity theft, I was threatened with "consequences" for these same accusations. I explained that this was false and unfounded and then I was answered for my original refund request. I was accused as if to make me abandon my request for reimbursement and the fact that I was no longer told about these accusations following the finalized request proves that it was FALSE and UNFOUNDED. Move on.
Android
Jan 14, 2025
I can't connect anymore, and just before being disconnected I couldn't see my children anymore when I had just sent them their pocket money and the chat impossible to get someone, there is only a robot to communicate, how can I explain the problem to him when this problem is not listed in the list of problems?
Android
Jan 17, 2025
You have received a transfer to an account that has been closed for several months and you do not want to reimburse the sender. The issuing bank has contacted you several times and you do not deign to answer them. What do you think of your organization other than that it is dishonest? We will try to contact you one last time. If we do not respond to you, we will take steps against you.
iOS
Jan 17, 2025
scam
I wanted to make a transfer to my daughter and they extracted 7€ from me like her without anything and in addition my family did not receive the transfer it is a scam I ask to be reimbursed
Android
Jan 24, 2025
Zero, to avoid the account is blocked all the time and customer service is not even there when we have a problem.
Kard - Product Description
Kard, c’est l’application d’argent de poche préférée des familles. Notre mission : permettre à tous les parents d’apprendre l’argent à leurs enfants de façon vraiment adaptée à leurs usages et dans la bonne humeur ! Concrètement, Kard c’est une carte de paiement pour enfant accessible dès 6 ans pour payer en magasin et en ligne, et une application bancaire pour suivre ses dépenses en temps réel, mettre de l’argent de côté et apprendre pas à pas à gérer un budget. C’est la seule offre bancaire pensée d’abord et avant tout pour les ados et non un produit pour adulte qui aurait été dégradé (comme dans les banques traditionnelles). Kard prend vraiment les ados par la main en les accompagnant sur le chemin de l’autonomie grâce à des contenus, des conseils et du coaching vraiment adaptés à leurs habitudes de consommation, leur langage et leurs référents culturels. Tout ça de manière 100% sécurisée, sous la supervision des parents qui ont accès à une app dédiée pour suivre les dépenses de leurs enfants, échanger avec eux, fixer les limites et verser de l’argent de poche instantanément. Jusqu’à ce que les ados deviennent vraiment indépendants, à 18, 19 ou même 25 ans ! Chacun son rythme. Et bien sûr, Kard accompagne les parents pour les aider à être encore meilleurs qu’ils ne le sont déjà dans l’éducation de leurs enfants sur ces sujets d’argent et d’autonomie : contenus pointus, coaching personnalisé et pleins de fonctionnalités avancées. Chez Kard, on y croit dur comme fer : l’argent, ça s’apprend
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