47
poor
KeyBank Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
72%
Android
93 Reports
93 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
36 Reports
36 Reports
User Feedback
28%
iOS
36 Reports
36 Reports
72%
Android
93 Reports
93 Reports
KeyBank Mobile Banking - Latest Quality Issues
iOS
Mar 31, 2025
Freezes
Used for a long time, now freezes when trying to open. Requiring me to off load app, reinstall etc. fix it please!
Android
Mar 31, 2025
I just want to be able to see my funds and transfer money easily. I'm new to key bank, this app sucks.
Android
Mar 31, 2025
It does not work on older smartphones, and they lock certain features, like mobile depositing, behind the app. Terrible corporate nonsense.
Android
Mar 31, 2025
It's not really secure
iOS
Mar 31, 2025
Meh
.01 interest for savings… $13k got me .18 cents in 3 months. Your call center in the Philippines- keeps disconnecting me, I can not understand them, and they cannot pronounce any of the US places- maybe hire older than 13 years old.
Android
Apr 1, 2025
did everything they say still freezes up also. found out this bank holds checks after they have been deposited. supposed to receive it n last Wednesday of month talked to ss and they said it's your bank that holds it for three or four days. not them telling you to.
Android
Apr 1, 2025
app is super slow takes forever to load up. I have top tier internet and a brand new device. takes forever to load and app had a delay compared to computer. I love Keybank service, but the app is archaic. Most frustrating app Ive dealt with compared to other banks.
Android
Apr 1, 2025
The app is somewhat slow.
Android
Apr 1, 2025
over all app works constantly get locked out however because my fingerprint detector on my phone doesn't always correctly read my fingerprint
KeyBank Mobile Banking - Product Description
Take control of your money and bank the way you want to bank – anytime, anywhere. The KeyBank mobile banking app is free, fast, and secure with features that are streamlined for today’s on-the-go world: • Easily transfer funds between bank accounts • Pay bills • Send money to friends and family • Open a checking or savings account • Deposit checks on the app • Monitor and manage bank accounts and cards • View KeyBank credit card rewards points Safe and Secure Online Banking Confidently use the KeyBank mobile banking app without compromising your personal banking information. It’s backed with a multitude of safety and security features, including: • Same high-level security used for KeyBank Online Banking • User ID and password required to access banking app† • Secure connection to view banking account and transaction details • No banking information is stored on your device to minimize risk if your mobile phone or tablet is lost or stolen Convenient Banking on the Go Easily manage your personal finances when and where it’s most convenient for you and your schedule. With the KeyBank mobile banking app, you can: • View account balances and recent transactions with one swipe using QuickView • Deposit checks right from your mobile device without having to visit a KeyBank branch or ATM • Transfer funds between your KeyBank checking and savings accounts • Open an account right from your mobile device • Search and view your banking transaction history for the last 90 days • Access your KeyBank account statements and tax forms • Review and manage scheduled Online Bill Pay payments and transfers • Send money to existing payees and add new payees • Search for KeyBank branch and ATM locations Personalized Mobile Banking Settings Customize your in-app experience for your unique needs and preferences with account settings and seamless access to the KeyBank features and products you use: • Add a profile picture • Set up fingerprint or face ID sign in capabilities • Manage and edit account alerts • Access your credit card Reward Points balance Connect with KeyBank Please call 1-800-539-1539 if you have questions about the mobile banking app or need additional help or support. Follow KeyBank on social media: • Twitter: twitter.com/keybank • Facebook: facebook.com/keybank • LinkedIn: linkedin.com/company/keybank/ • YouTube: youtube.com/user/keybankcommunity/ • Instagram: instagram.com/keybank/ Important Disclosures † Anyone can download, but you must be enrolled in KeyBank Online Banking to use the app. IPhone® and iPod® touch are registered trademarks of Apple Inc. All rights reserved ©2023 KeyCorp. Member FDIC.
All intellectual property rights, including trademarks and word marks, are the property of respective owners