40
poor
KeyBank Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
73%
Android
86 Reports
86 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
32 Reports
32 Reports
User Feedback
27%
iOS
32 Reports
32 Reports
73%
Android
86 Reports
86 Reports
KeyBank Mobile Banking - Latest Quality Issues
Android
Nov 15, 2024
I have been using this app for years without any major issues. Now, the app won't even open. It says Not compatible with my device. How is it that all of a sudden the app isn't compatible? I don't know what updates were made, but it is not right to make this app only available for certain devices. I shouldn't have to purchase a new phone just to use the keybank app.Newsflash Keybank, you do have customers that still use older devices. Hopefully you fix this problem because it is a inconvenience
Android
Nov 16, 2024
This app sucks now. Been doing nothing but freezing the last few days. Won't be doing business with a bank that won't let me access my accounts. Please fix by tomorrow or I'll be switching banks.
iOS
Nov 16, 2024
App does not rotate to landscape
KeyBank rep said to use web site - as if I couldn't figure that out. All other banking apps on my tablet - Chase, FBNO for example - support landscape making it easy to switch between apps. The programming for this cannot be difficult.
Android
Nov 16, 2024
my money just keeps disappearing!
Android
Nov 16, 2024
Mobile app has been very frustrating when I need to use it... please fix it!
Android
Nov 17, 2024
Well thanks for making your app incompatible with my device 👎
Android
Nov 18, 2024
App continues to get stuck on the hello part. Tired of it. Should not take 30 minutes every time you need to log in to your bank app.
Android
Nov 19, 2024
I am extremely disappointed the app no longer works with my device. I used the app to monitor my account and now I can't
Android
Nov 20, 2024
I have been a member for years and have always used your app , then randomly without warning you updated your app and it now no longer supports my phone. Horrible Development decision. 1/5
KeyBank Mobile Banking - Product Description
Take control of your money and bank the way you want to bank – anytime, anywhere. The KeyBank mobile banking app is free, fast, and secure with features that are streamlined for today’s on-the-go world: • Easily transfer funds between bank accounts • Pay bills • Send money to friends and family • Open a checking or savings account • Deposit checks on the app • Monitor and manage bank accounts and cards • View KeyBank credit card rewards points Safe and Secure Online Banking Confidently use the KeyBank mobile banking app without compromising your personal banking information. It’s backed with a multitude of safety and security features, including: • Same high-level security used for KeyBank Online Banking • User ID and password required to access banking app† • Secure connection to view banking account and transaction details • No banking information is stored on your device to minimize risk if your mobile phone or tablet is lost or stolen Convenient Banking on the Go Easily manage your personal finances when and where it’s most convenient for you and your schedule. With the KeyBank mobile banking app, you can: • View account balances and recent transactions with one swipe using QuickView • Deposit checks right from your mobile device without having to visit a KeyBank branch or ATM • Transfer funds between your KeyBank checking and savings accounts • Open an account right from your mobile device • Search and view your banking transaction history for the last 90 days • Access your KeyBank account statements and tax forms • Review and manage scheduled Online Bill Pay payments and transfers • Send money to existing payees and add new payees • Search for KeyBank branch and ATM locations Personalized Mobile Banking Settings Customize your in-app experience for your unique needs and preferences with account settings and seamless access to the KeyBank features and products you use: • Add a profile picture • Set up fingerprint or face ID sign in capabilities • Manage and edit account alerts • Access your credit card Reward Points balance Connect with KeyBank Please call 1-800-539-1539 if you have questions about the mobile banking app or need additional help or support. Follow KeyBank on social media: • Twitter: twitter.com/keybank • Facebook: facebook.com/keybank • LinkedIn: linkedin.com/company/keybank/ • YouTube: youtube.com/user/keybankcommunity/ • Instagram: instagram.com/keybank/ Important Disclosures † Anyone can download, but you must be enrolled in KeyBank Online Banking to use the app. IPhone® and iPod® touch are registered trademarks of Apple Inc. All rights reserved ©2023 KeyCorp. Member FDIC.
All intellectual property rights, including trademarks and word marks, are the property of respective owners