37
poor
KeyBank Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
99 Reports
99 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
23 Reports
23 Reports
User Feedback
19%
iOS
23 Reports
23 Reports
81%
Android
99 Reports
99 Reports
KeyBank Mobile Banking - Latest Quality Issues
Android
Jan 27, 2025
90% of the time I open the app, it's on the key logo and "Hello" screen for several minutes. I just want to check my balance. Shouldn't have to wait 5+ minutes (that's the longest I've waited before closing and trying again. Spoiler, it doesn't help) for the app to work.
iOS
Jan 27, 2025
Curious why anyone even uses this bank. Nothing but problems
I had overdrafted an older account and they never even notified me they just let it keep taking money. I called and asked why no one ever reached out and turns out they had my home address in the system wrong and then blamed me but mine you the only time I ever input my address was thru the branch in person. Meaning I did not enter it and the fault is on the employee that made my account. They don't care. Never did anything to make me say, “wow what a great bank”. Use capital one they solve any issue I have right away every time
Android
Jan 28, 2025
My app won't even open now was working fine 2 weeks ago just tells me it crashed.
Android
Jan 28, 2025
The basic functions of this app work most of the time. It would be nice if they would stop using this as an advertising platform for additional products. It's very frustrating.
Android
Jan 28, 2025
Works for like a day then blocks my phone for "security reasons" until I uninstall and reinstall the app.
Android
Jan 29, 2025
Does not work. Have uninstall and reload. Even that's stop work. I might have get different bank
Android
Jan 29, 2025
the app is quite often difficult to 0pen. no real excuse for that since it's my money I'm trying to access
Android
Jan 30, 2025
Online site doesn't always open. Very bad not being able to see account
Android
Jan 30, 2025
I'm having issues with the camera currently when trying to upload a check. It's not even working, as when I enter the amount I want and then want to take a picture of the check, it just won't load. Very disappointed
KeyBank Mobile Banking - Product Description
Take control of your money and bank the way you want to bank – anytime, anywhere. The KeyBank mobile banking app is free, fast, and secure with features that are streamlined for today’s on-the-go world: • Easily transfer funds between bank accounts • Pay bills • Send money to friends and family • Open a checking or savings account • Deposit checks on the app • Monitor and manage bank accounts and cards • View KeyBank credit card rewards points Safe and Secure Online Banking Confidently use the KeyBank mobile banking app without compromising your personal banking information. It’s backed with a multitude of safety and security features, including: • Same high-level security used for KeyBank Online Banking • User ID and password required to access banking app† • Secure connection to view banking account and transaction details • No banking information is stored on your device to minimize risk if your mobile phone or tablet is lost or stolen Convenient Banking on the Go Easily manage your personal finances when and where it’s most convenient for you and your schedule. With the KeyBank mobile banking app, you can: • View account balances and recent transactions with one swipe using QuickView • Deposit checks right from your mobile device without having to visit a KeyBank branch or ATM • Transfer funds between your KeyBank checking and savings accounts • Open an account right from your mobile device • Search and view your banking transaction history for the last 90 days • Access your KeyBank account statements and tax forms • Review and manage scheduled Online Bill Pay payments and transfers • Send money to existing payees and add new payees • Search for KeyBank branch and ATM locations Personalized Mobile Banking Settings Customize your in-app experience for your unique needs and preferences with account settings and seamless access to the KeyBank features and products you use: • Add a profile picture • Set up fingerprint or face ID sign in capabilities • Manage and edit account alerts • Access your credit card Reward Points balance Connect with KeyBank Please call 1-800-539-1539 if you have questions about the mobile banking app or need additional help or support. Follow KeyBank on social media: • Twitter: twitter.com/keybank • Facebook: facebook.com/keybank • LinkedIn: linkedin.com/company/keybank/ • YouTube: youtube.com/user/keybankcommunity/ • Instagram: instagram.com/keybank/ Important Disclosures † Anyone can download, but you must be enrolled in KeyBank Online Banking to use the app. IPhone® and iPod® touch are registered trademarks of Apple Inc. All rights reserved ©2023 KeyCorp. Member FDIC.
All intellectual property rights, including trademarks and word marks, are the property of respective owners