49
poor
KeyBank Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
74%
Android
67 Reports
67 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
24 Reports
24 Reports
User Feedback
26%
iOS
24 Reports
24 Reports
74%
Android
67 Reports
67 Reports
KeyBank Mobile Banking - Latest Quality Issues
Android
Dec 16, 2024
Never open half of the time
iOS
Dec 16, 2024
New Payment and Transfer System
Ever since they switched the payment / transfer process to this weird third party site the app feels sketchy. I don't want to see a disclaimer and for everything to look wonky before I'm supposed to enter payment info. I don't feel safe using this app anymore
Android
Dec 16, 2024
Closed my accounts, the worst bank to deal with. I do not recommend keybank.
Android
Dec 17, 2024
There's an issue now with the drop down for credit card transfers. I only have the option to make a minimum payment, can't do a custom amount.
Android
Dec 18, 2024
All of a sudden the key bank app is no longer compatible with my device. My phone is not new but it isnt that old either. Worked before!
iOS
Dec 18, 2024
Hardly ever accessible…
More than often than not. I have to go to the KeyBank website to access my account because the app goes gray. I can't see it. This is awful not sure what upgrade they did, but it's not in our favor. If I could give zero stars I would.
Android
Dec 18, 2024
Zelle barely works if at all on the mobile app
iOS
Dec 18, 2024
No service.
Often hard to get on app
Android
Dec 19, 2024
It takes approximately 10 + times reloading this app before it finally lets me log in. It's done with every phone I've had. This app is garbage.
KeyBank Mobile Banking - Product Description
Take control of your money and bank the way you want to bank – anytime, anywhere. The KeyBank mobile banking app is free, fast, and secure with features that are streamlined for today’s on-the-go world: • Easily transfer funds between bank accounts • Pay bills • Send money to friends and family • Open a checking or savings account • Deposit checks on the app • Monitor and manage bank accounts and cards • View KeyBank credit card rewards points Safe and Secure Online Banking Confidently use the KeyBank mobile banking app without compromising your personal banking information. It’s backed with a multitude of safety and security features, including: • Same high-level security used for KeyBank Online Banking • User ID and password required to access banking app† • Secure connection to view banking account and transaction details • No banking information is stored on your device to minimize risk if your mobile phone or tablet is lost or stolen Convenient Banking on the Go Easily manage your personal finances when and where it’s most convenient for you and your schedule. With the KeyBank mobile banking app, you can: • View account balances and recent transactions with one swipe using QuickView • Deposit checks right from your mobile device without having to visit a KeyBank branch or ATM • Transfer funds between your KeyBank checking and savings accounts • Open an account right from your mobile device • Search and view your banking transaction history for the last 90 days • Access your KeyBank account statements and tax forms • Review and manage scheduled Online Bill Pay payments and transfers • Send money to existing payees and add new payees • Search for KeyBank branch and ATM locations Personalized Mobile Banking Settings Customize your in-app experience for your unique needs and preferences with account settings and seamless access to the KeyBank features and products you use: • Add a profile picture • Set up fingerprint or face ID sign in capabilities • Manage and edit account alerts • Access your credit card Reward Points balance Connect with KeyBank Please call 1-800-539-1539 if you have questions about the mobile banking app or need additional help or support. Follow KeyBank on social media: • Twitter: twitter.com/keybank • Facebook: facebook.com/keybank • LinkedIn: linkedin.com/company/keybank/ • YouTube: youtube.com/user/keybankcommunity/ • Instagram: instagram.com/keybank/ Important Disclosures † Anyone can download, but you must be enrolled in KeyBank Online Banking to use the app. IPhone® and iPod® touch are registered trademarks of Apple Inc. All rights reserved ©2023 KeyCorp. Member FDIC.
All intellectual property rights, including trademarks and word marks, are the property of respective owners