49
poor
KeyBank Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
95 Reports
95 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
27 Reports
27 Reports
User Feedback
22%
iOS
27 Reports
27 Reports
78%
Android
95 Reports
95 Reports
KeyBank Mobile Banking - Latest Quality Issues
Android
Feb 27, 2025
key bank mobile app is superb.i do all my banking with the app.until today its not working at all now.
Android
Feb 27, 2025
App was down all day with no communication (txt or email from institution)
Android
Feb 28, 2025
The Key Bank app does not start properly with the Samsung S25 Ultra.
Android
Feb 28, 2025
Key Bank is the most unintelligent bank that I have ever been witness to
Android
Feb 28, 2025
constantly crashes
Android
Feb 28, 2025
Every time I use the app since January I have to uninstall and reinstall from the play store. Otherwise, it just sits at the first loading page with no progress.
Android
Mar 1, 2025
This app sucks it's slow and always needs to be uninstalled and reinstalled. Why new stupid version? Worst improvement I'm looking for another bank all together -5
Android
Mar 1, 2025
Love the app......now it won't load just stuck on hello screen. Uninstall..... reinstall. Forced stop and still nothing. Is there a update I am missing?
Android
Mar 1, 2025
SLOW! Often gets stuck on the initial loading/spash screen, and I have to go clear data and cache to get it functional. Then i'm forced to set up from scratch. I don't have time for that! The whole point of the app is for quick convenience.
KeyBank Mobile Banking - Product Description
Take control of your money and bank the way you want to bank – anytime, anywhere. The KeyBank mobile banking app is free, fast, and secure with features that are streamlined for today’s on-the-go world: • Easily transfer funds between bank accounts • Pay bills • Send money to friends and family • Open a checking or savings account • Deposit checks on the app • Monitor and manage bank accounts and cards • View KeyBank credit card rewards points Safe and Secure Online Banking Confidently use the KeyBank mobile banking app without compromising your personal banking information. It’s backed with a multitude of safety and security features, including: • Same high-level security used for KeyBank Online Banking • User ID and password required to access banking app† • Secure connection to view banking account and transaction details • No banking information is stored on your device to minimize risk if your mobile phone or tablet is lost or stolen Convenient Banking on the Go Easily manage your personal finances when and where it’s most convenient for you and your schedule. With the KeyBank mobile banking app, you can: • View account balances and recent transactions with one swipe using QuickView • Deposit checks right from your mobile device without having to visit a KeyBank branch or ATM • Transfer funds between your KeyBank checking and savings accounts • Open an account right from your mobile device • Search and view your banking transaction history for the last 90 days • Access your KeyBank account statements and tax forms • Review and manage scheduled Online Bill Pay payments and transfers • Send money to existing payees and add new payees • Search for KeyBank branch and ATM locations Personalized Mobile Banking Settings Customize your in-app experience for your unique needs and preferences with account settings and seamless access to the KeyBank features and products you use: • Add a profile picture • Set up fingerprint or face ID sign in capabilities • Manage and edit account alerts • Access your credit card Reward Points balance Connect with KeyBank Please call 1-800-539-1539 if you have questions about the mobile banking app or need additional help or support. Follow KeyBank on social media: • Twitter: twitter.com/keybank • Facebook: facebook.com/keybank • LinkedIn: linkedin.com/company/keybank/ • YouTube: youtube.com/user/keybankcommunity/ • Instagram: instagram.com/keybank/ Important Disclosures † Anyone can download, but you must be enrolled in KeyBank Online Banking to use the app. IPhone® and iPod® touch are registered trademarks of Apple Inc. All rights reserved ©2023 KeyCorp. Member FDIC.
All intellectual property rights, including trademarks and word marks, are the property of respective owners