32
poor

KFC US - Ordering App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
82%
Android
81 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
18 Reports
User Feedback
18%
iOS
18 Reports
82%
Android
81 Reports
KFC US - Ordering App - Latest Quality Issues
Android
Feb 26, 2025
Terrible. Living in Alaska is am used to being price gouged. But this app is the worst. Very few offerd apply, and which do are overly expensive and not much if any of a discount it's a waste of time. Especially when it knows where I am at. And then shows me the Tuesday bucket deal, which is over 300% higher in AK. No Tuesday discount applied!!! Sadly, Popeyes gives a better discount and is more reasonable.
Android
Feb 26, 2025
Not working correctly
iOS
Feb 26, 2025
NOT Apple Card Friendly
Other apps offer iPhone users Face ID to create accounts, and Apple Card as payment as a choice. KFC is falling behind in technology.
Android
Feb 27, 2025
Unable to enter payment. Just blank screen.
Android
Feb 27, 2025
Sucks!! I am so beyond done with KFC not having my food ready when I place a mobile order. My order pick up was for 7:35pm and I arrived at 7:50pm only to be told it was going to be 15 more minutes. I will be going to Popeyes from now on!!
Android
Feb 27, 2025
App is complete garbage and errors processing orders, just use the website.
Android
Feb 28, 2025
What's the point of this app or it's rewards if the restaurant near me never allows for online ordering? This has been the case for a long time and there is nowhere on the app to find out why this is the case. KFC like most companies has gone to a stupid AI assistant so they don't have to actually talk to people. Do better Yum
Android
Feb 28, 2025
It missed items and I can't request refund. Refund requires speak to agent and Vitual assistant keep says not available nor doesn't let me wait in line. I don't want to spend an hour typing speak to agent.
Android
Mar 1, 2025
Coupon code isn't working, with the items clearly in the cart. Uninstalling and getting Popeyes instead
KFC US - Ordering App - Product Description
Ordering world famous fried chicken has never been easier. Skip the lines and access exclusive deals with the new KFC app. 

One-Click Reordering
All your favorites right at your fingertips.

Order Tracking
Get updates on your order along the way.

Faster Checkout
Quick, easy and contactless.

Stay Connected
Never miss out on the latest KFC products and offers.
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