poor

King Soopers | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-11 Points Past 30 Days

Category: Shopping

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

88%

Android
149 Reports

iOS unitQ Score

iOS User Feedback

12%

iOS
21 Reports

User Feedback

12%

iOS
21 Reports

88%

Android
149 Reports

King Soopers - Latest Quality Issues

Android

Dec 22, 2024

Takes forever to load, doesn't update the cart quickly, hasn't worked well since it was last updated

Android

Dec 22, 2024

What happened? This all has not been working properly for about 3 months. Digital coupons won't clip and then the checkers act annoyed when I have to have them manually enter. Currently my cart shows my items and then they all disappear and it says my cart is empty.

Android

Dec 22, 2024

Glitch. Never works in store.

Android

Dec 22, 2024

App no longer works. 2 months ago it began failing and can no longer login. Keeps saying can't reach authenticator service. Another way to screw us out of using the coupons.

Android

Dec 22, 2024

App is buggy and does not perform well. Can't add coupons, items that I add to cart then disappear, sometimes the items won't load at all. This needs some major updates to make it functional.

Android

Dec 22, 2024

New version does not allow access

Android

Dec 23, 2024

The app is super slow. It also won't delete items fully so watch your cart like a hawk. This app is almost useless. Think about trying the desktop instead.

Android

Dec 23, 2024

I cannot stand this app!! It is slow extremely slow, and one problem after another. I can't easily switch items from pick up to delivery, I will add items that just end up disappearing from my order. Or I'll delete something, and it keeps popping back up in my order. The number of times I have to close the app and restart it waiting 3-4 mins for items to pop up each time! I waste more time shopping from the app than I would drive to the store and shopping. This needs fixed. I have reached out 2x

Android

Dec 23, 2024

terrible app! so slow and buggy

King Soopers - Product Description

Looking for a faster, easier, more rewarding shopping experience? Save time and money with the King Soopers app. It puts convenience, savings and rewards at your fingertips. Simply download the app, create an account and link your Sooper Card to access all these great benefits:

 · Create and track Pickup, Delivery and Ship orders right from the app
 · Shop an extended aisle of 1,000s of products from our trusted third-party sellers
 · Use Kroger Pay at in-store checkout – one scan applies your Sooper Card and payment
 · Easily build your online shopping list, and use it to shop in-store or to place your online order
 · View your weekly ads and quickly add sale items or specials to your shopping list
 · Clip digital coupons and use them to save in-store and online
 · Get Cash Back deals to earn money on items you already buy
 · Discover even more savings with exclusive promotions, personalized offers and bonus rewards
 · Refill and track the status of your King Soopers Pharmacy prescriptions directly from your phone or tablet
 · Check your fuel points
 · Use our locator to find the closest store or Fuel Center
 · View your purchase history and use it to easily reorder your favorite products
 · Add your Sooper Card to Wallet for iPhone.

To use the King Soopers app, you'll need a King Soopers digital account. You can create one and link your Sooper Card through the app. Don't have a Sooper Card? You can add a new one when you create your digital account.

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