54
fair
Kiwi.com - Book Cheap Flights | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
370 Reports
370 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
86 Reports
86 Reports
User Feedback
19%
iOS
86 Reports
86 Reports
81%
Android
370 Reports
370 Reports
Kiwi.com - Book Cheap Flights - Latest Quality Issues
iOS
Feb 28, 2025
Useless app
Never book your flight with kiwi, unless you are 100 percent sure that you will get on it. Kiwi guarantee option is useless. No funds were returned after trip was cancelled. App support doing nothing, but only express deep concern. 300 dollars fly away. They don't even propose some promo code or discount for next trip. Remove this app and never come back to it.
Android
Feb 28, 2025
I got scammed by an airline. Result: €300 lost with almost no refund, knowing that Kiwi takes €30 on each flight...
iOS
Feb 28, 2025
They can’t do their jobs
I cancelled a trip through them a month before the trip. Refund status took way too long and when I asked for status updates, generic answer. I booked same flights outside of Kiwi and know the cancellation policy with the airline does allow refund if you cancel BEFORE the flight. Despite cancelling early, kiwi.com did not actually cancel with the airline. So the flight was “missed” and no refund was issued. It's a scam. Stick with booking.com or Expedia. Way better customer service there.
iOS
Feb 28, 2025
unsuccessful
Old versions were better. New version is not enough to search flights. Appear only expensive flights don't update!!!
iOS
Feb 28, 2025
Stole 700€ from me
They cancelled my booking. When I called them they told me to buy a new ticket which they would refund. I talked on and on with them but they never refunded my ticket. NEVER BUY WITH THEM.
Android
Feb 28, 2025
It won't let me use it.
Android
Feb 28, 2025
They are thieves... after making a wrong reservation on my part, I requested a refund according to what they presented to the airline at the time I made the request but I have called the airline and they say that they have not had any cancellation request and they refuse to give me proof of the supposed request presented by them to the airline.
Android
Mar 1, 2025
Where did the previous page go? Where is the last page feature? Who is the dev?
Android
Mar 1, 2025
Kiwi failed to complete my booking. At the airport check in desk I was told I'm not in the list of passengers for the flight Kiwi was supposed to book. Kiwi's customer service denied it. Never use them.
Kiwi.com - Book Cheap Flights - Product Description
We hack the system, you fly for less. Tired of cross-checking websites, dates, flights and destinations when planning a trip? We offer great travel deals, connecting flights, trains and buses to get you where you want to go. Book tickets and travel for less with Kiwi.com No hidden fees, no ads, no hassle. Just travel. Kiwi.com’s flight search, powered by our Kiwi-Code, gives you the prices airlines won’t advertise. -Find the lowest prices for trains, buses and plane tickets. -Use Deals to get tailored recommendations for cheap flights to popular destinations. -Set price alerts for a selected route so you don’t miss out on flight tickets at the best prices. Use our travel hacks to get the best deals. -Throwaway ticketing – book a cheaper round-trip ticket instead of a more expensive one-way fare. -Itineraries with self-transfer – combine separate flights for a lower price compared to carrier connections, or find itineraries with different modes of transport operated by carriers that don’t usually cooperate. -Hidden cities – book flights with a layover in your intended destination instead of overpaying for direct plane tickets. Save all your travel in one place. -View your itinerary, change details and add extras to your flight booking. -Access all your boarding documents offline. -Get instant alerts about the cheapest travel options. Download our flight scanner app now and get low-cost tickets for your next journey. For questions and feedback, don’t hesitate to contact us directly at support@kiwi.com. We’re here for you! If you have any issues or questions about your booking, we’ve got your back. Go to our Help & Support articles to find answers to frequently asked questions, get assistance quickly with our chatbot, or reach out to our team directly. More about Kiwi.com Website: www.kiwi.com Instagram: @kiwicom247 Twitter: @kiwicom247 Facebook: www.facebook.com/kiwicom247 Find the best travel deals tailored to you: www.kiwi.com/cheap-flights Enjoy your travels with Kiwi.com!
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