50
poor
KLM - Book a flight | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
67%
Android
172 Reports
172 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
83 Reports
83 Reports
User Feedback
33%
iOS
83 Reports
83 Reports
67%
Android
172 Reports
172 Reports
KLM - Book a flight - Latest Quality Issues
Android
Nov 16, 2024
Checking in online will cost me my flight! No boarding pass for the umpteenth time! Utterly K**!
Android
Nov 16, 2024
Refund does not work with browser on mobile phone (form not fully visible) So I thought it works with the app. Unfortunately, unfortunately, the app redirects 'Refund' to the same non-working web form page. Now I can start the PC again because of it :-(
iOS
Nov 16, 2024
Slow slow slow
This app never knows your info, always unavailable for checkin, and it's soooo slow. KLM: I expect a lot better. The one positive is that it looks good.
Android
Nov 16, 2024
paiement system not smooth, changing app, and so not automatically take my data when I check in. older version was working perfectly fine
Android
Nov 17, 2024
Bad, bureaucratic, expensive services to book a seat and include a suitcase. If vice is not a loyalty customer, my condolences.
Android
Nov 17, 2024
Check-in didn't work once on 4 flights. Neither via the passport scan function, nor via the manual entry. Absolutely frustrating and kind of a fool to offer a feature that doesn't work at all. In addition, our flights were postponed really cheekily, so that 1 hour delay became 6 hours delay. Never again KLM.
Android
Nov 18, 2024
pop up forced me to make a review and expected it to be positive
Android
Nov 19, 2024
nothing works property. submitted my info to check in won't accept it. very fustrating
Android
Nov 19, 2024
I get a constant msj to update the app and it fails in some functions it restarts and does not save data when I want to buy a flight, terrible app lately
KLM - Book a flight - Product Description
Your journey with us starts when you open the KLM app. With this pocket-sized travel assistant, you can book a ticket, customise your booking, check in and get real-time flight updates. Everything required for a smooth trip is at your fingertips! BOOK A FLIGHT Select one of our many destinations and book your ticket. To save time on future bookings, add your contact information to your profile. Next time, we’ll pre-fill your details. MANAGE YOUR TRIP View the pre-travel checklist and adjust your booking at any time until check-in. Lounge access or extra legroom? Enhance your travel experience yourself with just a few taps. GET YOUR BOARDING PASS Travel with peace of mind – no need to print out your travel documents or wait in line at a check-in desk. Get your boarding pass directly in the app or add it to your Wallet. It’s so easy! YOUR FLYING BLUE ACCOUNT Check your Miles balance, book a reward ticket, modify your profile, or access your digital Flying Blue card in your personal dashboard. STAY UP TO DATE Turn on your notifications for real-time updates like gate changes and check-in times, and receive exclusive offers. Share your flight status to stay in touch with those on the ground. They’ll be happy to know you landed safely and sound.
All intellectual property rights, including trademarks and word marks, are the property of respective owners