45
poor
KLM - Book a flight | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
61%
Android
90 Reports
90 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
57 Reports
57 Reports
User Feedback
39%
iOS
57 Reports
57 Reports
61%
Android
90 Reports
90 Reports
KLM - Book a flight - Latest Quality Issues
iOS
Mar 31, 2025
Force update when in the middle of a trip and no internet
Force update might seem like a good idea - everyone running the latest version… Think again. Many of your users are traveling and use the app for paperless boarding. Suddenly you are at the gate and want to board and the app says nope, you have to update first! Not smart at all!!
Android
Mar 31, 2025
Useless for me. I am not able to select that I am a "Mr" and not allow me to go forward. It's a simple tiny things. How it's possible??????!!!!!!
iOS
Apr 1, 2025
It tries to be so complete that gets faults all over the place.
The app keeps disconnecting my account, even when i see my flights and my flying blue status, it keeps asking me to log in again when checking my profile. Then the code sent for authentication takes too long to arrive. The app hangs too often and then whatever step in a booking or check-in the process needs to be started again. Documents that were used and stored before in the profile can't be used, so I had to rescan passports again. It frustrates me tons. I gave two stars just because I like KLM.
Android
Apr 1, 2025
I am very upset as I saw a very good deal and wanted to pay the extra money to keep that price for a day but when I went to purchase they kept saying "something went wrong" and it kicked me out of the booking space. The I had to start the booking process all over and the ticket price was at least $100 higher!!!!🤬🤬🤬🤬🤬
Android
Apr 1, 2025
No longer possible to make screen shots... so no possibility to document changes or easy forward travel plans.
Android
Apr 2, 2025
Subpar app. Regular bugs that make booking impossible. You can trust the website.
Android
Apr 2, 2025
Why is the CO2 emission included in the flights? Away with it!
Android
Apr 2, 2025
App updates far too frequently and when it does you are barred from using it. Imagine needing to scan your ticket for a flight and you can't because you first need to update. Incredibly pointless and frustrating decision by the developers.
Android
Apr 2, 2025
The app is not very user-friendly for mobile viewing. Feedback popups while you're checking in. double-click to enter something. awkward
KLM - Book a flight - Product Description
Your journey with us starts when you open the KLM app. With this pocket-sized travel assistant, you can book a ticket, customise your booking, check in and get real-time flight updates. Everything required for a smooth trip is at your fingertips! BOOK A FLIGHT Select one of our many destinations and book your ticket. To save time on future bookings, add your contact information to your profile. Next time, we’ll pre-fill your details. MANAGE YOUR TRIP View the pre-travel checklist and adjust your booking at any time until check-in. Lounge access or extra legroom? Enhance your travel experience yourself with just a few taps. GET YOUR BOARDING PASS Travel with peace of mind – no need to print out your travel documents or wait in line at a check-in desk. Get your boarding pass directly in the app or add it to your Wallet. It’s so easy! YOUR FLYING BLUE ACCOUNT Check your Miles balance, book a reward ticket, modify your profile, or access your digital Flying Blue card in your personal dashboard. STAY UP TO DATE Turn on your notifications for real-time updates like gate changes and check-in times, and receive exclusive offers. Share your flight status to stay in touch with those on the ground. They’ll be happy to know you landed safely and sound.
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