52
fair
KLM - Book a flight | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
74%
Android
181 Reports
181 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
64 Reports
64 Reports
User Feedback
26%
iOS
64 Reports
64 Reports
74%
Android
181 Reports
181 Reports
KLM - Book a flight - Latest Quality Issues
iOS
Dec 20, 2024
Appalling Customer Service
KLM cancelled I flight I booked 1hr before departure and I had to pay for another one since it was a business trip and is just impossible to get any kind of customer support to get a refund. Terrible customer service
iOS
Dec 21, 2024
Charging for seats fail
Every time I fly it's the same. A day or two before the flights, you open more seats to choose between. I change the first seat and despite that I already paid to sit in the front, you will now charge me 0,10 € or so. I pay, you confirm and I then move on to change the second seat. You ask me to pay another amount, usually not the one you indicated on the seat plan (the sum of the two seat changes?). I pay and you confirm it's done. On my card only the latter payment is really charged. The seat selection for the first flight is now disabled (meaning I can't upgrade to business etc.) and when I get to the airport the agent will tell tell me I owe money for the seat change. This is so annoying!
iOS
Dec 21, 2024
Password manager
Login doesn't work with password manager for autofill.
Android
Dec 21, 2024
Why can't you choose the seat?
Android
Dec 21, 2024
Login no longer works after update.
Android
Dec 21, 2024
It doesn't work perpetually in search
Android
Dec 22, 2024
Unfortunately not tested before releasing this app, there are a lot of bugs in it, you cannot select your gender when you register first time, it says update but there is no update available etc. Completely disappointed.
Android
Dec 22, 2024
Cant even log in
Android
Dec 23, 2024
Great app, very useful for when you're travelling. However, I can no longer log into my account since the latest patch. Every time I try to log in, it says to update the app (it's the latest version), once I put my login details in, it just says error and won't let me continue. The funny thing is I can log in on my laptop and iPad with no problem, so it's just an issue with the app. For this reason, it's a 1 star. Please fix!
KLM - Book a flight - Product Description
Your journey with us starts when you open the KLM app. With this pocket-sized travel assistant, you can book a ticket, customise your booking, check in and get real-time flight updates. Everything required for a smooth trip is at your fingertips! BOOK A FLIGHT Select one of our many destinations and book your ticket. To save time on future bookings, add your contact information to your profile. Next time, we’ll pre-fill your details. MANAGE YOUR TRIP View the pre-travel checklist and adjust your booking at any time until check-in. Lounge access or extra legroom? Enhance your travel experience yourself with just a few taps. GET YOUR BOARDING PASS Travel with peace of mind – no need to print out your travel documents or wait in line at a check-in desk. Get your boarding pass directly in the app or add it to your Wallet. It’s so easy! YOUR FLYING BLUE ACCOUNT Check your Miles balance, book a reward ticket, modify your profile, or access your digital Flying Blue card in your personal dashboard. STAY UP TO DATE Turn on your notifications for real-time updates like gate changes and check-in times, and receive exclusive offers. Share your flight status to stay in touch with those on the ground. They’ll be happy to know you landed safely and sound.
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