64
fair
Klook: Travel, Hotels, Leisure | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
51%
Android
122 Reports
122 Reports
iOS unitQ Score
iOS User Feedback
49%
iOS
117 Reports
117 Reports
User Feedback
49%
iOS
117 Reports
117 Reports
51%
Android
122 Reports
122 Reports
Klook: Travel, Hotels, Leisure - Latest Quality Issues
iOS
Jan 26, 2025
Do not use they have no morals
We use this organisation for many trips and transportation options when travelling around Southeast Asia. When things run smoothly everything is fine which is why you pay a premium to them However, when things do not go well such as we had a trip booked which the supplier cancelled and we then had to wait 14 days for a refund. We were offered the same trip a day before which we booked and they then cancelled 12 hours before we were due to go on the trip. Customer service are about as much help as a chocolate fireguard and literally having exchanged 80 messages with them they just told me there's nothing they can do because the supplier has not cancelled the trip on their systems You also have to provide them with absolutely everything apart from your inside leg measurement and your passport number and they keep sending silly messages saying we're here to help when they absolutely do nothing. There are much better options out there and we are moving our future bookings away from this organisation. They simply don't care and just want to take the money Update It was left to me to contact the travel agent they used and the supplier that the travel agent subtracted the work to which I did and finally convinced them to process a refund through Klook Klook then told me it would take up to 30 days to be refunded to my card They have no idea about how refunds work and all of their customer service processes are designed to make customers give up. Do not use this company please please please do not. There are plenty of alternatives out there.
iOS
Jan 26, 2025
Does not work
Trying to order train tickets in Japan, the instant I book them it says the trip is cancelled and they are working on a refund.
Android
Jan 26, 2025
There was an error where the reservation details did not appear. In order to cancel or make an inquiry, you need to have a reservation details, but since there were no reservation details, you couldn't do anything. It was inconvenient and a waste of money because the reservation details did not appear.
iOS
Jan 27, 2025
Very poor service
Most of the services are very bad! Like cheating customers, the staff have very bad attitude and no respect for customers at all.
Android
Jan 27, 2025
I booked a Paris Saint-Germain match, but on the Klook app, it was set for 9 PM on January 26th, so I made the schedule, but two days ago, they suddenly contacted me saying that the match had been changed to January 25th, and I couldn't get a refund and lost all my money. On the app, it's still showing January 26th, and there's no notification, and they didn't even send an email in advance, and it came two days ago. It's the worst. I deleted the app right away, and anyone who sees this, if you're going to use Klook, use it thinking that you can't get a refund! It's a waste of even one star.
iOS
Jan 27, 2025
Awful in Bangkok
Total disaster at arrivals. We folllowed directions and found our name. The Klook represtative was completely drunk. He connected us to wrong driver who had us unload our luggage and walk back to arrivals. After 1 hour our poor original driver found us at the curb. The drunk Klook representative was with us and not able to stand or communicate.
Android
Jan 27, 2025
Definitely do not choose this, ticket prices are very expensive and they do not give the right to cancel or change. I bought the wrong ticket and they didn't help me, they didn't cancel or change it, even though I explained my situation.
iOS
Jan 28, 2025
Tour content not guaranteed
I don't know if you signed a contract with a local travel agency, but I came to the historic site by plane, relying on the ticket, but they said there was no ticket... Why are you selling a product that isn't even guaranteed? Don't you even inspect it?
iOS
Jan 28, 2025
inconvenience
It is very inconvenient to not be able to select seats when reserving trains. Any seat will be assigned, but there is a high chance that it will be an unpreferred seat, so just use Trailline or Rail Europa to make reservations, and you can pay for Spain with Iriyo without a fee, and you can also pay for Eurostar on the website. For rental cars, you should also pay for the insurance used by the rental car company, so that there is no inconvenience when returning it later, so please use it carefully.
Klook: Travel, Hotels, Leisure - Product Description
***Get money off your first booking with this promo code: BetterOnApp*** Download Klook to find deals for the best things to do for anytime, anywhere. A World of Possibilities There are nearly half a million travel activities across the world waiting for you on Klook. From sightseeing trips and hotel bookings to immersive cultural experiences, we’re here to guide you to your world of joy. Trusted & Top-rated Activities Explore handpicked experiences and get local insights for hundreds of destinations. Museums in Singapore? Tour packages in South Korea? Or some family attractions nearby? When you’re on Klook, you’re seeing the best of every place in your hands. Experiences Made Easy We make e-booking fast with instant confirmation and skip-the-line tickets on selected attractions. Whether it’s chasing waves on a Phuket vacation package, tasting wine in Melbourne or finding out what’s fun for the weekend in your area, you’re just a few taps away from booking whatever makes you happy. And a Whole Lot More - Stream live videos with exclusive deals on Klook Live! (selected countries/regions only) - Budgeting when travelling? Use Klook-exclusive promo codes to save on the best deals - Redeem your tickets and e-vouchers or download them for easy offline access - Save your bucket-list holiday ideas to your wishlist and book later - Choose from trains, buses, cars and even ferries to get around - Get movie and event ticket discounts and bundles Find us and say hello! - Official website: www.klook.com - Facebook: @klookglobal - Twitter: @klooktravel - Instagram: @klooktravel Got ideas for us? Let us know at appfeedback@klook.com. Thanks bestie.
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