63
fair
KrakenPro | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
72%
Android
126 Reports
126 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
50 Reports
50 Reports
User Feedback
28%
iOS
50 Reports
50 Reports
72%
Android
126 Reports
126 Reports
KrakenPro - Latest Quality Issues
iOS
Mar 29, 2025
System so very unresponsive lately
When I press portfolio nothing happens, it's like stuck have to wait like a minute for it to open. What's more, when I want to place or edit future orders, again super unresponsive. I press confirm, stuck. I press and check my current order, stuck. I want to urgently edit or cancel my order, stuck. How am I gonna ever rely on Kraken to trade anymore if it's always unresponsive when my money could be at risk?
Android
Mar 29, 2025
allocation doesnt work anymore
Android
Mar 29, 2025
The app bugs during KYC. More or less the same problem on the website, I can't continue the KYC validation. I wasn't happy with the fees on SEPA transfers regarding Binance, Kraken won't be the alternative. It's 2025, can you explain to me how you manage to mess up filling out a form?
iOS
Mar 29, 2025
Horrible customer support & care
Absolutely avoid, use Coinbase or another exchange. Absolutely terrible customer support & they lied. I have screenshots, will post to Reddit
Android
Mar 30, 2025
i can not open my kraken app on my new phone becouse the passkey was on my old and the kraken support center is not replying back too my mail if i open my kraken app again i wil remove everithing from there
Android
Mar 30, 2025
This app has one of the worst, most buggy, slowest GUIs i have ever seen in an app with this many users. And i didnt get my bonus for signing up
Android
Mar 30, 2025
Absolute garbage. They charge 4.5 cents over the market price of XRP (2%+) and then try to charge $99 per $10,000 on top of the spread. Then even when I signed up for the monthly subscription, they tell me it's another $150 on the next $10k. Which is more than the original fee without the subscription. Scam artists.
iOS
Apr 1, 2025
Scam
Lied about earning while holding your XRP. And it won't return or credit my crypto because I didn't send the minimum amount. Keep in mind it did not warn me or make an attempt to let me know. Horrible experience. Coinbase is better and not full of lies, really disappointed and cracking.
Android
Apr 2, 2025
everytime there's an update, some things change for the better, some things get worse. my new problem, I CANT SUBMIT ORDERS. I've tried deleting existing orders, I've tried getting rid of conditional orders, I know it's not because my order count is over a threshold, but when I swipe to submit, it goes back to the order screen, with no error message or anything, and no explanation.
KrakenPro - Product Description
Kraken Pro delivers all the security and features you love about the Kraken Exchange, now in a beautiful, mobile-first design for advanced crypto trading on the go. WHY CHOOSE KRAKEN? Fees as low as 0% Consistently rated the most secure exchange by 3rd parties 30+ cryptocurrencies to choose from 24/7/365 global customer support Advanced trading tools with an easy-to-use interface Deep liquidity across all markets 100+ LIVE CRYPTO MARKETS Blazing fast websockets, real-time price updates Multiple charting and order book display options Intuitive depth chart and recent trade history Colorized sparklines and change% over time for each currency ADVANCED TRADING FEATURES Go long or short on 8 different cryptocurrencies up to 5x with margin trading Open and close your positions in bulk with just a few taps Advanced order types and conditional close parameters to automatically set a stop loss or take profit on any position Set start and expiry times to customize when your orders are placed or cancelled Custom fee payment options allow you to pay in fiat or crypto for each order ORDER, TRADE AND FUNDING HISTORY Complete history of all orders, trades, positions, deposits and withdrawals Visualize your past trades or current open orders directly on the chart View current balances for each asset, in your preferred quote currency USABILITY AND DESIGN Built by traders, for traders -- with a mobile-first design aesthetic Elegant market selection via interactive base currency modules Extensive testing to achieve highly intuitive navigation and info architecture Sets a new standard in simplicity of design for such advanced trading functionality CRYPTOCURRENCY SELECTION With 100+ cryptocurrency markets to choose from, we have one of the largest selections of assets to buy, sell and trade, including: Bitcoin (BTC/XBT), Ethereum (ETH), Ripple (XRP), Litecoin (LTC), Dogecoin (DOGE/XDG), Tether (USDT), Bitcoin Cash (BCH), Monero (XMR), Dash (DASH), Siacoin (SC), Chainlink (LINK), Cosmos (ATOM), EOS (EOS), Tezos (XTZ), Zcash (ZEC), Stellar (XLM), Ethereum Classic (ETC), QTUM (QTUM), Basic Attention Token (BAT), Cardano (ADA), Waves (WAVES), ICON (ICX), Gnosis (GNO), Dai (DAI), WaterMelon (MLN), Nano (NANO), Augur (REP), Lisk (LSK), PAX Gold (PAXG), OmiseGo (OMG)
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