poor

Kroger | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-6 Points Past 30 Days

Category: Shopping

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30-Day Trend

Poor

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Android unitQ Score

Android User Feedback

86%

Android
922 Reports

iOS unitQ Score

iOS User Feedback

14%

iOS
146 Reports

User Feedback

14%

iOS
146 Reports

86%

Android
922 Reports

Kroger - Latest Quality Issues

Android

Dec 20, 2024

Super slow and glitchy over the past several months. It takes a very long time to load, search feature works okay at best, [name] .

Android

Dec 20, 2024

Probably the most frustrating app I've ever used. The glitches and messed up coupons is ridiculous. 5 min load screens.

Android

Dec 20, 2024

Used to be better. Need to fix bugs. No longer getting a price totals on my list. As well as the useless OptUp pop up that covers half my list, making it difficult to view my list. (And serves little purpose, since you can't adjust it or view individual scores on your list to improve your score.) Also took away the option to report an item is out of stock when shopping (which helps other shoppers)

Android

Dec 20, 2024

This application takes so long to load.Once totaled out and the order placed, it does not clear the items but rather leaves items in the queue where it is impossible to remove.I have tried countless times to no avail and still I receive duplicate orders! For Pete's sake, fix this problem now!!!

Android

Dec 20, 2024

I cant get in the kroger app any more it says access not allowed

Android

Dec 20, 2024

Your coupons won't load. There is literally a qr code on the shelf and it doesn't load to anything. It says coupon is not available, and when I search the item up the coupon is there and it won't load on to my account.

Android

Dec 20, 2024

App not working properly, have been using it for a long time. All of a sudden it is slow, glitches constantly. Not adding items to my cart that I know I already added, etc. Definitely needs some work because I have been using this app to order clicklist for many years. Have never seen it glitch this badly before.

Android

Dec 20, 2024

For 3 months, I've had to reinstall app to get it to show weekly digital coupons. I've had to reinstall to get get coupons to clip. I've had a terrible experience with coupons clipped not going through when I purchase. Here I am reinstalling the app yet again.

Android

Dec 20, 2024

app doesnt work half the time lol

Kroger - Product Description

Looking for a faster, easier, more rewarding shopping experience? Save time and money with the Kroger app. It puts convenience, savings and rewards at your fingertips. Simply download the app, create an account and link your Plus Card to access all these great benefits:

 · Create and track Pickup, Delivery and Ship orders right from the app
 · Shop an extended aisle of 1,000s of products from our trusted third-party sellers
 · Use Kroger Pay at in-store checkout – one scan applies your Plus Card and payment
 · Easily build your online shopping list, and use it to shop in-store or to place your online order
 · View your weekly ads and quickly add sale items or specials to your shopping list
 · Clip digital coupons and use them to save in-store and online
 · Get Cash Back deals to earn money on items you already buy
 · Discover even more savings with exclusive promotions, personalized offers and bonus rewards
 · Refill and track the status of your Kroger Pharmacy prescriptions directly from your phone or tablet
 · Check your fuel points
 · Use our locator to find the closest store or Fuel Center
 · View your purchase history and use it to easily reorder your favorite products
 · Add your Plus Card to Wallet for iPhone.

To use the Kroger app, you'll need a Kroger digital account. You can create one and link your Plus Card through the app. Don't have a Plus Card? You can add a new one when you create your digital account.

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