20
poor
Kroger | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
91%
Android
1090 Reports
1090 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
104 Reports
104 Reports
User Feedback
9%
iOS
104 Reports
104 Reports
91%
Android
1090 Reports
1090 Reports
Kroger - Latest Quality Issues
iOS
Jan 26, 2025
Freezing and non-responsive.
The app randomly freezes. Sometimes it's immediate, sometimes it's after I've started making my list, but I constantly have to close the app and my phone to continue using the app.
iOS
Jan 26, 2025
Terrible app
This app is so bad. Clunky, glitchy, crashes, large parts don't even load, and is designed to intentionally not allow you to find the best deals.
iOS
Jan 26, 2025
Hate new update
HATE new update. Why can't I just click to add to cart??? Change it back please!
iOS
Jan 27, 2025
Get your act together
This app is so slow! No other app on my phone moves at glacial speed like this one. The app experience is so bulky, counter-intuitive, cumbersome, and hard to navigate. I use Kroger pickup all the time and the app updated. I can't see my shopping cart or check in to pick up my groceries. Get a new app time and start from scratch. You're Kroger this app experience should be 100x better than it is
iOS
Jan 27, 2025
App never works
This app never works for me. It never loads any screen, when I try to view my fuel points I'm unable to see them. Honestly this app is a waste of time.
iOS
Jan 27, 2025
Search feature leaves something to be desired
Search feature is not great. It used to require exact words to pull a product. For example if I search curly fries it will only return products that have those words in it. Since Kroger brand curly fires are called spiral fries, it would not show up. Now, when I search this issue is still there, but now there is so much suggested product that sometimes I can't find what I typed in without excessive scrolling. For example, if I type in laughing cow cheese I get about 20 other cheese products before laughing cow cheese appears. I feel that Kroger is more interested in pleasing the product producers than the customer.
iOS
Jan 27, 2025
2 Problems please fix.
Some of the nutritional info on the app is incorrect. I use this feature in shopping especially to check sugar and sodium contents. Specifically was looking at Cheerios and app has about 4 times the sugar grams for Cheerios than the label on the box. Secondly with last update the “cart” is not working. I cannot look at the “cart”while I am in the store. Please fix!!!!!
iOS
Jan 27, 2025
Getting better but…
UI testing needs to go through the app from a customer POV. Definitely not WYSIWYG. Example: viewing receipt visually looks ok. When you print, it uses a tank of black ink. Who prints receipts in 2025 with a black background? Should have print options like invert and multiple columns size by side to be eco friendly since they stopped providing receipts at the store. Multiple letter size pages for a 3 inch wide receipt isn't very green. Many accounting requirements still need paper receipts. More than happy to discuss with dev/UAT. Saving feedback regarding inventory for another time. HTH
iOS
Jan 27, 2025
Aggravating
I have had this app for years and use it constantly. It has become more and more aggravating. Everytime I try to search for a product it freezes. And I have to close the app . I have just started using the Walmart grocery app more.
Kroger - Product Description
Looking for a faster, easier, more rewarding shopping experience? Save time and money with the Kroger app. It puts convenience, savings and rewards at your fingertips. Simply download the app, create an account and link your Plus Card to access all these great benefits: · Create and track Pickup, Delivery and Ship orders right from the app · Shop an extended aisle of 1,000s of products from our trusted third-party sellers · Use Kroger Pay at in-store checkout – one scan applies your Plus Card and payment · Easily build your online shopping list, and use it to shop in-store or to place your online order · View your weekly ads and quickly add sale items or specials to your shopping list · Clip digital coupons and use them to save in-store and online · Get Cash Back deals to earn money on items you already buy · Discover even more savings with exclusive promotions, personalized offers and bonus rewards · Refill and track the status of your Kroger Pharmacy prescriptions directly from your phone or tablet · Check your fuel points · Use our locator to find the closest store or Fuel Center · View your purchase history and use it to easily reorder your favorite products · Add your Plus Card to Wallet for iPhone. To use the Kroger app, you'll need a Kroger digital account. You can create one and link your Plus Card through the app. Don't have a Plus Card? You can add a new one when you create your digital account.
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