73
good
La Redoute Fashion & Homeware | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
66%
Android
126 Reports
126 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
66 Reports
66 Reports
User Feedback
34%
iOS
66 Reports
66 Reports
66%
Android
126 Reports
126 Reports
La Redoute Fashion & Homeware - Latest Quality Issues
iOS
Feb 21, 2025
E card invalid
Extremely poorly made site, I have a 10€ e-card which is in my account, impossible to use it, and without the e-card the payment goes through without a problem. After calling customer service, no one was able to help me. "La Redoute" is really obsolete!!!
Android
Feb 23, 2025
I recently ordered several items, and I'm still waiting for the overall invoice. The message I received specifies that the 9 items are from "different" suppliers and that the invoices will be sent to me individually; nothing for 3 weeks,
iOS
Feb 25, 2025
Twint payment
Twint payment not possible via the app
iOS
Feb 25, 2025
Does not work!!!!
It has been impossible for a week to order an item by paying part of it by illicado card and the rest by credit card. Still not resolved for a week. Customer service is very difficult to reach.
iOS
Feb 25, 2025
Lost order?
Order placed on February 5th.. delivery expected on 02/26..then text for delivery on 02/20….after multiple calls to the parcel relay..delivery postponed on 02/25 between 9am and 11am I ask for confirmation the day before, I take another day off..no delivery person! They tell me that the package is nowhere to be found! What a shame! Almost 1 month of waiting and nothing yet I paid and still have to fight. Shameful and unacceptable!
iOS
Feb 26, 2025
Inability to receive the promised gift!
An email arrived: your gift is 2000₽. I open the email: a picture of a gift, the inscription: receive. I click on "receive", the application opens. Where is the gift?!
Android
Feb 26, 2025
I received an order, from which an item was missing. Since then it has been a real struggle to get a refund. Customer service told me for weeks that my request was being processed. As luck would have it, it was when I filed a dispute with PayPal that they started telling me something other than to wait. After assuring me that a refund had been issued, I am finally still waiting. Save yourself the hassle and do not buy anything from this company!
iOS
Feb 27, 2025
Apparently not looking for clients
No way to combine gift cards and bank cards... 2 weeks of waiting with customer service who has no solution. As the sales are ending, I opt to buy a gift card to pay for everything with a single means of payment... And 2 days later I still don't have my card. Back to customer service who tells me "we can't do anything". In short, I missed the discount, I didn't buy my product and I have on my hands a potential (if La Redoute ever ends up sending it to me) gift card that I don't need. In short, move on
iOS
Feb 28, 2025
Too many notifications
There is no filtering by notifications. Either 2-4 pieces a day or nothing. I need to know the status of orders, I do not need annoying mailings about every little thing. It is the same with mail. I want to receive only the information I need (no, special offers and discounts are not important to me). Add filtering by types of notifications!
La Redoute Fashion & Homeware - Product Description
Hello Fashion & Home! The La Redoute app offers you a more personal shopping experience to discover the best of fashion & home Easy to use, inspiring and 100% secure. Download the app and enjoy a shopping experience tailored to you and your favourite brands Want inspiration, latest brands and on-trend looks? Discover your style from our selection of women's, men's, children’s, and babies clothing! Want to spruce up your living space? Fill up on ideas with our interior style edit and fill your home with quality pieces and stylish looks. Want sustainable and responsibly sourced products? Make conscious choices across fashion and home Is your Autumn/Winter shopping list ready? Have you spotted the coat of your dreams? Buy for yourself and for the whole family while saving on your budget thanks to our spread-the-cost and cash-back options. Little Extras? Offers exclusive to the app! Such as Appy hours, Free Delivery Events, Bonus Discounts. The app that thinks of everything (especially you) Easy-to-use ‘My Account’ space to track your orders in a few clicks Easy and free returns Ultra-secure payment options Be the first to know about our promotions and new launches with our in-app notifications! Have you downloaded the app? Let's go for a little tour of our Fashion, Home & Electricals offering Fashion & Footwear Girls, boys, teens & babies: dress your Kids in Nike, Adidas Originals, La Redoute Collections, Levi’s, Converse & many more… Whatever you’re looking for - dresses, skirts, jeans, knitwear, jackets, shirts, sweaters, coats, lingerie, sportswear, or footwear: choose the looks that work for you…. Home & Home Decor From fitting out small spaces to kitting out your whole house: shop designer furniture, comfy sofas, stand-out artwork, luxurious bedding and eye-catching accessories across all our interior brands. La Redoute Interiors, AP.PM & So’Home to name a few. Stay connected always. Follow us! Facebook: https://www.facebook.com/LaRedouteUK Pinterest: https://www.pinterest.com/laredouteuk/ Twitter: https://twitter.com/LaRedouteUK Instagram: http://instagram.com/laredoute_uk
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