Quality degradation at LastPass Password Manager  
Users report higher volume of Quality Issues than usual
39
poor

LastPass Password Manager | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-23 Points Past 30 Days
Category: Productivity
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
57%
Android
143 Reports
iOS unitQ Score
iOS User Feedback
43%
iOS
109 Reports
User Feedback
43%
iOS
109 Reports
57%
Android
143 Reports
LastPass Password Manager - Latest Quality Issues
Android
Feb 27, 2025
Second time they locked me out, lost all my passwords! I know the correct login details, but been locked out. This is ridiculous and very poor app.
iOS
Feb 28, 2025
Very hard to recover
I do not trust it
Android
Feb 28, 2025
I'm not sure where my previous comment went to, but I lost faith in this company. When they had that data breach 3 years ago, they downplayed the event for a few months. I am still dealing with many issues related to phishing attempts that stemmed from this breach because they don't follow basic cybersecurity principles.
iOS
Feb 28, 2025
What is the point?
Been happily using LP for a few years now however recently EVERYtime I want to use it I'm being asked for the MasterPassword with the app no longer using Face ID. This makes for a terrible user experience and reduces security as I'm constantly typing in my password..
Android
Feb 28, 2025
I forgot master password, tried to recover it on my new S 25 thru the application but recover does not work even tho I have my email listed and biometric checked. I contacted customer support which is a challenge in itself. After several emails back and forth with "David" and pictures showing my phone settings on my old phone they would still use biometric I started receiving cut and paste replies in which he didn't reference the pictures at all and was the exact same paragraph from before
Android
Feb 28, 2025
In many ways it's excellent, but even though I have my own phone number attached to my account, it sends the codes to my husband's phone which is very annoying when we are in different places and I need to sign in.
Android
Feb 28, 2025
There was a time when this was a good app, but now it's a complete mess, let me explain... The first thing is that I have been paying for several years until 2023 that I could no longer renew 😲 Now I use it for free, but it no longer saves the password, no auto-fill, a disaster. I do not recommend it.
Android
Mar 1, 2025
Is not clear and needs to be more customers friendly
Android
Mar 2, 2025
So when I try to login the account it kept saying I didn't get the recovery account and now it kept saying it all over time it's wasting my time
LastPass Password Manager - Product Description
LastPass is a password manager that secures your passwords and personal information in an encrypted vault. As you visit apps and sites, LastPass autofills your login credentials. From your LastPass vault, you can store passwords and logins, create online shopping profiles, generate strong passwords, track personal information securely in notes, and more. All you have to do is remember your LastPass master password, and LastPass will autofill web browser and app logins for you.

Stop getting locked out of your online accounts or struggling with frustrating password resets. Let LastPass remember your passwords for you and keep you safe online.

NEW TO LASTPASS?
Download LastPass now and get the protection you need for your online information.

- Store usernames and passwords for all your online accounts securely in your LastPass encrypted vault.
- Autofill your usernames and passwords in apps and websites. Simply launch your apps or navigate to a sign-in page and LastPass will fill in your credentials.
- Automatically save usernames and passwords to your vault in Safari and other mobile browsers.
- New! LastPass now offers a mobile Safari extension that simplifies filling, generating, and saving of credentials directly from your Safari browser.
- Never forget a password again. Only remember your LastPass master password and LastPass secures the rest.
- With automatic device sync, anything you save on one device is instantly available on other devices.
- Securely store information like credit card numbers, health insurance cards, and notes in the encrypted vault.
- Safely and conveniently share passwords with others, such as the cable login or Wi-Fi password. 
- Create secure passwords in one click with the built-in password generator.
- Multi-factor authentication (MFA) secures your password vault to add a second layer of protection to your account.

LastPass never has the key to your encrypted data, so your information is available to you, and only you. Your vault is encrypted with bank-level, AES 256-bit encryption.

Trusted by Millions
- Trusted by 33+ million users and 100,000+ businesses
- LastPass has been highlighted in PCWorld, Inc., PCMag, ITProPortal, LaptopMag, TechRadar, U.S. News & World Report, NPR, TODAY, TechCrunch, CIO, and more!

Get more with LastPass Premium:
LastPass offers a free 30-day trial of our Premium solution. With our LastPass Premium and Families, you will benefit from:
- Unlimited device type access from any operating system
- Unlimited sharing of passwords, items, and notes
- 1GB encrypted file storage
- Premium multi-factor authentication (MFA), like YubiKey
- Emergency access
- Personal support

Your subscription will automatically renew every year and payment will be charged to your iTunes account within 24 hours prior to the end of the current period. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. Any unused portion of a free trial will be forfeited when you purchase a subscription. You can turn off auto-renewal by going to your Account Settings after purchase. No cancellation of your subscription is allowed during the active subscription period.

Terms of service: https://www.logmeininc.com/legal/terms-and-conditions

Download LastPass today for simple, secure access to your passwords!

Give us feedback
Keep the feedback coming! Join the conversation by providing feedback, giving product suggestions, or asking questions in our online community: https://bit.ly/3NP56M0
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