43
poor

LastPass Password Manager | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Productivity
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
61%
Android
128 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
81 Reports
User Feedback
39%
iOS
81 Reports
61%
Android
128 Reports
LastPass Password Manager - Latest Quality Issues
iOS
Mar 26, 2025
DO NOT USE. Refused refund for their own mistake.
I cancelled my annual membership and was still charged for it. When I contacted their support team, they told me that it didn't matter because they have a “no refunds” policy. $40 I didn't have (really needed that for bills) down the drain because they refuse to acknowledge their own mistakes.
iOS
Mar 26, 2025
Useless
MFA is a joke and never works
iOS
Mar 27, 2025
Used to be good
Used to use this app for everything. Over the past two years, however, the experience is just getting worse and worse. Even logging in is no longer possible - despite face recognition working and entering the authentication code, the same login screen keeps popping up. Similar issues with multiple other functionalities. There is absolutely no way to get my account back, since there is also absolutely no customer service except the useless chat bot.
Android
Mar 29, 2025
very bad app, you can't retrieve your password again
iOS
Mar 29, 2025
Used to be great
LastPass has been getting worse ever since the founder sold the company. The only reason I'm still using LastPass is I bought 10 years of premium. Now I need to migrate from this mess. The 2FA yubikey support on mobile doesn't work with a classic key.
Android
Mar 29, 2025
Xiaomi 15 ultra - even entering the 2FA code from the Autenticator app does not allow me to access passwords. Offline access, on the other hand, works. After uninstalling, nothing works anymore. very bad.
iOS
Mar 30, 2025
MFA doesn’t work
Lost my phone. Tried using “call me” to authenticate. Received the call and it said “you have authenticated successfully”, but the app didn't recognize it and allow me to log in.
iOS
Mar 31, 2025
Not same across devices
This app does not behave the same across my devises. It auto populates the pw sections on a lap top but not on mobile devises. It's laziness why I have not left this app as yet because their support does not respond to my queries. You have to keep launching pw each time I open the app on a mobile device. So if you need an easy to use app rethink🧐
iOS
Apr 1, 2025
Needs some kind of tutorial
Downloaded due to SSA changes. Absolutely no idea how to make this work. Even setting up a first password, the first thing it asks for is a name. A name? What name? Whose name? My name? The site name? A nickname? WHAT NAME??? And even if I ever figured that out, now what? How do you use it? No instructions at all. I'll probably just delete the stupid thing and take my chances.
LastPass Password Manager - Product Description
LastPass is a password manager that secures your passwords and personal information in an encrypted vault. As you visit apps and sites, LastPass autofills your login credentials. From your LastPass vault, you can store passwords and logins, create online shopping profiles, generate strong passwords, track personal information securely in notes, and more. All you have to do is remember your LastPass master password, and LastPass will autofill web browser and app logins for you.

Stop getting locked out of your online accounts or struggling with frustrating password resets. Let LastPass remember your passwords for you and keep you safe online.

NEW TO LASTPASS?
Download LastPass now and get the protection you need for your online information.

- Store usernames and passwords for all your online accounts securely in your LastPass encrypted vault.
- Autofill your usernames and passwords in apps and websites. Simply launch your apps or navigate to a sign-in page and LastPass will fill in your credentials.
- Automatically save usernames and passwords to your vault in Safari and other mobile browsers.
- New! LastPass now offers a mobile Safari extension that simplifies filling, generating, and saving of credentials directly from your Safari browser.
- Never forget a password again. Only remember your LastPass master password and LastPass secures the rest.
- With automatic device sync, anything you save on one device is instantly available on other devices.
- Securely store information like credit card numbers, health insurance cards, and notes in the encrypted vault.
- Safely and conveniently share passwords with others, such as the cable login or Wi-Fi password. 
- Create secure passwords in one click with the built-in password generator.
- Multi-factor authentication (MFA) secures your password vault to add a second layer of protection to your account.

LastPass never has the key to your encrypted data, so your information is available to you, and only you. Your vault is encrypted with bank-level, AES 256-bit encryption.

Trusted by Millions
- Trusted by 33+ million users and 100,000+ businesses
- LastPass has been highlighted in PCWorld, Inc., PCMag, ITProPortal, LaptopMag, TechRadar, U.S. News & World Report, NPR, TODAY, TechCrunch, CIO, and more!

Get more with LastPass Premium:
LastPass offers a free 30-day trial of our Premium solution. With our LastPass Premium and Families, you will benefit from:
- Unlimited device type access from any operating system
- Unlimited sharing of passwords, items, and notes
- 1GB encrypted file storage
- Premium multi-factor authentication (MFA), like YubiKey
- Emergency access
- Personal support

Your subscription will automatically renew every year and payment will be charged to your iTunes account within 24 hours prior to the end of the current period. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. Any unused portion of a free trial will be forfeited when you purchase a subscription. You can turn off auto-renewal by going to your Account Settings after purchase. No cancellation of your subscription is allowed during the active subscription period.

Terms of service: https://www.logmeininc.com/legal/terms-and-conditions

Download LastPass today for simple, secure access to your passwords!

Give us feedback
Keep the feedback coming! Join the conversation by providing feedback, giving product suggestions, or asking questions in our online community: https://bit.ly/3NP56M0
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