59
fair
Lemonade Insurance | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
76%
Android
81 Reports
81 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
26 Reports
26 Reports
User Feedback
24%
iOS
26 Reports
26 Reports
76%
Android
81 Reports
81 Reports
Lemonade Insurance - Latest Quality Issues
iOS
Jan 21, 2025
What’s up with the app?
I've been a customer for years. I needed to make a change to my coverage for renters insurance and now the Edit button is missing.
iOS
Jan 22, 2025
Poor return rates
I got the pet insurance on here and made sure to include dental work. I'm a broke college student and expected it to help me save money so I can take care of my dog. Returns are so low after having an emergency pet visit that cost me thousands of dollars and I only get less than $100 bucks back every visit. Be so for real. I'll be getting different insurance this next year because I purchased a whole years worth of insurance.
iOS
Jan 22, 2025
Terrible app but good insurance
The app is so terrible. It makes you login constantly and never keeps you signed on. There's constantly new updates and every time that happens it turns off your location services and if you don't fix it immediately, they discontinue your discounts or threaten to remove your insurance. The app is not user-friendly and it's so annoying that it's constantly being updated and signing you out and turning off location services. I wish that you could use Lemonade without the app.
iOS
Jan 23, 2025
Don’t bother
Find a way to increase your premium each year and say they can decrease it if you decrease your coverage. Emailed with complaint and Jeff/ Jess where of no assistance. My pet luckily has no health issues to factor into my premium increasing and they claim it's inflation. Shouldn't my policy coverage also increase then to handle inflation? Don't both just a money hungry company. Also for claim submission on the app it's all robot auto replies not a human. It's funny how their website has all these great reviews by “customers” but I can't find a spot to leave one myself. I have to leave one on a strange site or Apple app.
Android
Jan 25, 2025
Freqently can't connect to server
Android
Jan 25, 2025
There is no way to really adjust policies thru the app nor to contact anyone for assistance. I found a phone number via Google. My policy lapsed because there was no way to get it canceled. Instead of contacting me for the final balance, the company plays games. They waited NEARLY A FULL YEAR for me to need an auto insurance policy to randomly debit my account for the old pet policy. This sucks when you live check-to-check! Now, I have no car insurance and nothing but a prayer until next payday!
Android
Jan 27, 2025
Won't even open! grrrrr Is this company a total fraud or?
iOS
Jan 27, 2025
Car insurance PITA
Our policy with Lemonade requires us to connect tracking devices in our car so we did that. This wouldn't be such a headache if these devices actually worked better than they do. Weekly, we receive a message: “looks like the device in your car lost connection on (date). Your monthly price is based on how many miles you drive, so if your device isn't always connected, we'll need to apply a flat charge of 150 miles per day to insure your car.” What this means is that on a weekly basis, I am warned by them that I am going to be penalized. I've never once intentionally disconnected the device. Another frustration is that in order to reconnect and avoid the penalty, I must get in my car and drive somewhere in order for it to reconnect. I live remote and don't drive very much, but now I am finding that lots of my driving is in order to reconnect. This makes little sense to me. I have asked for a device that works better, or for them to consider a different, more efficient way to track mileage, or even a friendlier notification that doesn't imply the customer is intentionally doing something nefarious. The only thing that is going to change anytime soon is probably the company who insures our car… I will actually pay a little more not to be constantly responding to these notifications. Looks like the device in your 20 Ridgeline lost connection on January 24. Your monthly price is based on how many miles you actually drive, so if your device isn't always connected, we'll need to apply a flat charge of 150 miles per day to insure your car. You can avoid these charges by fixing your connection now:
Android
Jan 29, 2025
very difficult to use
Lemonade Insurance - Product Description
“@Lemonade_Inc was the simplest and easiest insurance I’ve ever purchased, “old” insurance companies need to step into the current century!!!” SOME QUICK LEMONADE STATS • Starts as low as $30/mo for car insurance, $5/mo for renters, $25/mo for homeowners, $12/mo for pet, and $9/mo for term life. • Financial rating of “A” exceptional • 90 secs to get a policy through our app • Super fast and easy to use • Reinsured by the most trusted names on the planet WHY LEMONADE FOR INSURANCE • No Hassle: There’s no need to wait around for snail mail or talk on the phone w/ agents - get a policy with the Lemonade app whenever and wherever you are • Bundle and save! We’ll automatically apply your bundle discount to any combination of our products • Socially Driven: As a B-Corp, social good is baked into our business model: we take a flat fee, use the rest to pay claims (super fast!), and give back what’s left to charities you care about with our renters, homeowners, car, and pet products. Lemonade also plants trees based on our drivers’ mileage to help clean up carbon emissions. • Devoted Team: Our powerful tech and automation free up our dedicated customer experience team and claims specialists to help you when you need it most. HOW LEMONADE IS DIFFERENT • Live Policy: Want to personalize your coverage? Add your sig other? Cancel your policy and get a new one at a different address? Do it all with a couple of taps on your phone. • Instant Claims: Seamlessly file claims from your phone - anytime, anywhere. Our AI runs 18 anti-fraud algorithms, and if your claim is instantly approved, you’ll get paid in 3 secs. • Adjustable coverage: For your home, car, pets, personal property, liability, and more. Get your stuff covered whether it's at your home, or on the go. LET’S MAKE LEMONADE! Renters insurance is currently available in AZ, AK, CA, CO, CT, DC, FL, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ NM, NY, OH, OK, OR, PA, RI, TN, TX, VA, DC, and WI. Homeowners insurance is available in AZ, CA, CO, CT, DC, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ, NY, OH, OK, OR, PA, TN, TX, VA, DC, and WI. Car insurance is available in IL, OH, TN, and TX with more states coming soon! Pet health insurance is available in AL, AR, AZ, CA, DC, FL, GA, IA, IL, IN, MD, MI, MS, MT, ND, NE, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, and WI. Term life insurance is available in AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, FL, GA, HI, ID, IL, IM, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI, and WY. WANNA BE FRIENDS? • facebook.com/lemonade • twitter/lemonade_inc • instagram.com/lemonade_inc • instagram.com/lemonade_pet • youtube.com/lemonade_Inc YOU'RE INSURED BY LEMONADE: • Get questions answered by our team online or over the phone • Download and share proof of property and home insurance on your mobile phone • Adjust and update your policy for your home insurance coverage whenever and wherever • Protect your favorite items, at home and away THE LEGAL STUFF Terms of Service: lemonade.com/terms-of-service Privacy Policy: lemonade.com/privacy-policy Legal Stuff on Lemonade: lemonade.com/legal-stuff Cheers for reading all 3,402 characters! Give yourself a pat on the back ;) If you want more Lemonade, visit us at lemonade.com/blog
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