Quality degradation at Lemonade Insurance  
Users report higher volume of Quality Issues than usual
56
fair

Lemonade Insurance | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
73%
Android
90 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
34 Reports
User Feedback
27%
iOS
34 Reports
73%
Android
90 Reports
Lemonade Insurance - Latest Quality Issues
iOS
Dec 15, 2024
App and website not working
Website doesn't load, app doesn't work… there's no way for me to get the help I need
Android
Dec 15, 2024
Deductible too high. But may re-enroll with better deal.
iOS
Dec 16, 2024
Need Document proof of my Car Insurance
Why has it taken so long to get document proof of my 2011 KIA Soul if I get stopped I have nothing to show???
iOS
Dec 16, 2024
Pet Insurance Deceitfulness
They refuse to update my pet's information based on the vet's examination. They think the vet is wrong. The outdated information was put in originally by me. I am not a doctor, vet, or biologist of any sort. Because I am not a doctor, vet, or biologist of any sort, the information I put in did not match the proper medical tests. Yet Lemonade holds me as having more expertise then an actual vet who did actual medical tests. The vet is an expert. I am not. The vet knows more than me. Lemonade is very deceitful and hurtful.
Android
Dec 17, 2024
App not working
iOS
Dec 17, 2024
Useless
It's cheap and easy. That's what's good. But I made a policy for my cat. I had to take him to the emergency vet recently. Tried to file a claim several times; it kept freezing up and wouldn't let me file it. Tried calling but the first 3 time(on separate days, mind you), they couldn't do anything because their “system is updating.” So after a week of trying to contact them over and over, I finally got through, only one o be told they couldn't file the claim since my policy wouldn't allow it. So now I'm out 500.
iOS
Dec 17, 2024
Gaslighting Angelica Cuenca
The aforementioned lady in my review title as a customer service agent that reached out to me, gaslighting me after my one star review. She stated she misunderstood why I was upset for paying for a policy that doesn't cover accidental damage to the things inside of my home. I didn't know that I need to live in a high crime area to get things covered because when I added it flood damage when I added it on the policy part, it says ensure your electronics and choose them out. I didn't say the accident will be covered. I didn't know I had to be a poor black person like you want me to be Angelica to get paid. Sorry I live in a decent area and accidents happen. Found a company that's covers accidentally damage to the things in your home.
Android
Dec 18, 2024
Trully terrible, most of your interactions are through a chatbot and you'll have to really scan their policies to find what they actually cover. I used it for my pets and they ended up denying coverage for some "pre existing conditions" on my pet behavior. Not only that but they took weeks to deny our claim. Mostly annoyed by the general uselessness of this service. I'm getting rid of this waste of time and money app
Android
Dec 20, 2024
This app is grossly inferior to the metromile app, especially the mapping feature.
Lemonade Insurance - Product Description
“@Lemonade_Inc was the simplest and easiest insurance I’ve ever purchased, “old” insurance companies need to step into the current century!!!”

SOME QUICK LEMONADE STATS

• Starts as low as $30/mo for car insurance, $5/mo for renters, $25/mo for homeowners, $12/mo for pet, and $9/mo for term life.

• Financial rating of “A” exceptional

• 90 secs to get a policy through our app

• Super fast and easy to use

• Reinsured by the most trusted names on the planet




WHY LEMONADE FOR INSURANCE

• No Hassle: There’s no need to wait around for snail mail or talk on the phone w/ agents - get a policy with the Lemonade app whenever and wherever you are

• Bundle and save! We’ll automatically apply your bundle discount to any combination of our products

• Socially Driven: As a B-Corp, social good is baked into our business model: we take a flat fee, use the rest to pay claims (super fast!), and give back what’s left to charities you care about with our renters, homeowners, car, and pet products. Lemonade also plants trees based on our drivers’ mileage to help clean up carbon emissions.

• Devoted Team: Our powerful tech and automation free up our dedicated customer experience team and claims specialists to help you when you need it most.


HOW LEMONADE IS DIFFERENT
• Live Policy: Want to personalize your coverage? Add your sig other? Cancel your policy and get a new one at a different address? Do it all with a couple of taps on your phone.
• Instant Claims: Seamlessly file claims from your phone - anytime, anywhere. Our AI runs 18 anti-fraud algorithms, and if your claim is instantly approved, you’ll get paid in 3 secs.
• Adjustable coverage: For your home, car, pets, personal property, liability, and more. Get your stuff covered whether it's at your home, or on the go.

LET’S MAKE LEMONADE!
Renters insurance is currently available in AZ, AK, CA, CO, CT, DC, FL, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ NM, NY, OH, OK, OR, PA, RI, TN, TX, VA, DC, and WI.

Homeowners insurance is available in AZ, CA, CO, CT, DC, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ, NY, OH, OK, OR, PA, TN, TX, VA, DC, and WI.

Car insurance is available in IL, OH, TN, and TX with more states coming soon!

Pet health insurance is available in AL, AR, AZ, CA, DC, FL, GA, IA, IL, IN, MD, MI, MS, MT, ND, NE, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, and WI.

Term life insurance is available in AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, FL, GA, HI, ID, IL, IM, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI, and WY.



WANNA BE FRIENDS?
• facebook.com/lemonade
• twitter/lemonade_inc
• instagram.com/lemonade_inc
• instagram.com/lemonade_pet
• youtube.com/lemonade_Inc



YOU'RE INSURED BY LEMONADE:
• Get questions answered by our team online or over the phone
• Download and share proof of property and home insurance on your mobile phone
• Adjust and update your policy for your home insurance coverage whenever and wherever
• Protect your favorite items, at home and away



THE LEGAL STUFF
Terms of Service: lemonade.com/terms-of-service
Privacy Policy: lemonade.com/privacy-policy
Legal Stuff on Lemonade: lemonade.com/legal-stuff

Cheers for reading all 3,402 characters! Give yourself a pat on the back ;) If you want more Lemonade, visit us at lemonade.com/blog
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