Quality degradation at Lemonade Insurance  
Users report higher volume of Quality Issues than usual
48
poor

Lemonade Insurance | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
59%
Android
44 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
31 Reports
User Feedback
41%
iOS
31 Reports
59%
Android
44 Reports
Lemonade Insurance - Latest Quality Issues
iOS
Mar 22, 2025
Horrible Experience
I thought buying a policy for my apartment was a great idea but when I moved from one apartment to another, same complex, I called thinking they would transfer the policy to my new apartment. They refused to transfer payment for eight months. They kept asking for different documents and finally said they would not refund. They stole my money!!! $164 Stop stealing from your clients!!!!
iOS
Mar 22, 2025
Do not use
They all of a sudden added my old property onto my bill. Been charging me double and won't fix it or refund me
iOS
Mar 24, 2025
why
app & website are virtually unusable. this is what happens when you use bots & ai to run everything
iOS
Mar 25, 2025
Horrible
If I could give this a 0 star I would! Never trust this company or their policies! After being on the phone with them for 2 hours I was informed they don't cover preexisting or preventative issues. When I signed up I spoke with a customer service person about the plans I explained the issues that my cat was going through they told me the plan to get. After getting the procedure done and getting billed 1600 from my vet. Lemonade would only cover $150 for “the cleaning” outright SCAMMERS. I suggest you take your money and go somewhere else. This company is outright liars and scammers. I never post reviews but I feel as if if this can even help one person save money. It would be worth it!
iOS
Mar 27, 2025
Accessible customer service
Took a lot of calls, but their customer service guys were there to assist each time about my claim. The customer service team deserves 5 stars.The claim adjuster, maybe 4. But great team all in all.
iOS
Mar 30, 2025
Unable to be able to someone
I moved into my new apartment on 3/29, I needed the coverage to start that day. Every time I attempted to change the date it wouldn't allow me to & scroll back to 3/31. I'm not happy at all.
iOS
Mar 30, 2025
Clumsy app, good product
Unfortunately, they have a clumsy app. The underlying insurance product is good. For example, you have to watch several screens of stupid advertisements before you are able to login. As a next hurdle, they do not support the usage of password managers including in this case iOS built in password app. Of course, they also do not support passkeys and require a clumsy 2nd factor authentication. Please fire your UX design lead and hire a skilled iOS developer. Those are really basics. Embarrassingly bad! Disappointed, Matthias Ps happy to explain this to your US lead in simple, short sentences. Or maybe, I send a code snippet created by a chatbot in 2 minutes?!
iOS
Mar 31, 2025
DO NOT BUY, LOOK ELSEWHERE
They deny claims, the ones they do cover they eat up for their deductible. Worst pet insurance. Don't waste your money with them, just put that fee away in your bank for emergencies. Waste of my time and attention.
iOS
Mar 31, 2025
Refused renewal after first claim- Home Insurance
They refused to renew our home insurance policy after our first claim. Storm took the roof off of our house- made a claim and got the roof replacement- then they stated that the type of roof that they replaced it with doesn't meet their standards for an insurable house and sent us a notice of nonrenewal. As soon as they had to actually do what insurance companies are there for a single time they dropped us. Just be careful with these guys!
Lemonade Insurance - Product Description
“@Lemonade_Inc was the simplest and easiest insurance I’ve ever purchased, “old” insurance companies need to step into the current century!!!”

SOME QUICK LEMONADE STATS

• Starts as low as $30/mo for car insurance, $5/mo for renters, $25/mo for homeowners, $12/mo for pet, and $9/mo for term life.

• Financial rating of “A” exceptional

• 90 secs to get a policy through our app

• Super fast and easy to use

• Reinsured by the most trusted names on the planet




WHY LEMONADE FOR INSURANCE

• No Hassle: There’s no need to wait around for snail mail or talk on the phone w/ agents - get a policy with the Lemonade app whenever and wherever you are

• Bundle and save! We’ll automatically apply your bundle discount to any combination of our products

• Socially Driven: As a B-Corp, social good is baked into our business model: we take a flat fee, use the rest to pay claims (super fast!), and give back what’s left to charities you care about with our renters, homeowners, car, and pet products. Lemonade also plants trees based on our drivers’ mileage to help clean up carbon emissions.

• Devoted Team: Our powerful tech and automation free up our dedicated customer experience team and claims specialists to help you when you need it most.


HOW LEMONADE IS DIFFERENT
• Live Policy: Want to personalize your coverage? Add your sig other? Cancel your policy and get a new one at a different address? Do it all with a couple of taps on your phone.
• Instant Claims: Seamlessly file claims from your phone - anytime, anywhere. Our AI runs 18 anti-fraud algorithms, and if your claim is instantly approved, you’ll get paid in 3 secs.
• Adjustable coverage: For your home, car, pets, personal property, liability, and more. Get your stuff covered whether it's at your home, or on the go.

LET’S MAKE LEMONADE!
Renters insurance is currently available in AZ, AK, CA, CO, CT, DC, FL, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ NM, NY, OH, OK, OR, PA, RI, TN, TX, VA, DC, and WI.

Homeowners insurance is available in AZ, CA, CO, CT, DC, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ, NY, OH, OK, OR, PA, TN, TX, VA, DC, and WI.

Car insurance is available in IL, OH, TN, and TX with more states coming soon!

Pet health insurance is available in AL, AR, AZ, CA, DC, FL, GA, IA, IL, IN, MD, MI, MS, MT, ND, NE, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, and WI.

Term life insurance is available in AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, FL, GA, HI, ID, IL, IM, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI, and WY.



WANNA BE FRIENDS?
• facebook.com/lemonade
• twitter/lemonade_inc
• instagram.com/lemonade_inc
• instagram.com/lemonade_pet
• youtube.com/lemonade_Inc



YOU'RE INSURED BY LEMONADE:
• Get questions answered by our team online or over the phone
• Download and share proof of property and home insurance on your mobile phone
• Adjust and update your policy for your home insurance coverage whenever and wherever
• Protect your favorite items, at home and away



THE LEGAL STUFF
Terms of Service: lemonade.com/terms-of-service
Privacy Policy: lemonade.com/privacy-policy
Legal Stuff on Lemonade: lemonade.com/legal-stuff

Cheers for reading all 3,402 characters! Give yourself a pat on the back ;) If you want more Lemonade, visit us at lemonade.com/blog
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