68
fair
Lemonade Insurance | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
73%
Android
66 Reports
66 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
24 Reports
24 Reports
User Feedback
27%
iOS
24 Reports
24 Reports
73%
Android
66 Reports
66 Reports
Lemonade Insurance - Latest Quality Issues
iOS
Nov 9, 2024
Scam insurance
They will not pay your claim. The app stopped working as soon as I started filing a claim after two years of paying them. I tried to file over the phone and they ran me around with different people saying I needed to send documents. I emailed them to the appropriate advisor and no reply, no action, no changes on the app. It has been some time now. Do not use them.
iOS
Nov 11, 2024
Animal insurance
If you have an animal and are looking for insurance do not use lemonade. My cat had no pre- existing conditions. My cat got really sick this month and they denied my claim because they claimed she had pre-diarrhea. My cat never had diarrhea before prior to this month which is why I had to take her to the hospital to begin with. She was perfectly fine until this month
iOS
Nov 12, 2024
Extremely Poor Customer Experience
If you're looking to get an insurance claim resolved timely and efficiently then Lemonade is not for you. I've been trying to submit a claim and get assistance from Lemonade's team and it has been an extremely poor experience. I've been put in contact with several different team members and every single one tells me a different thing. I've been trying to do what I've been instructed to do, yet nothing is moving my claim along. I finally got back in touch with the first team member I was working with and they had no memory of my claim and said they passed it off to “someone else” but no one else was ever in touch. This has been the most confusing and tedious process and now I'm being told I can't submit a claim for my stolen items and i'm basically on my own. DO NOT USE THEM!
iOS
Nov 13, 2024
don’t be fooled
I don't usually write reviews but in this case I do. My young cat has recently been in and out of the hospital and once I started realizing he may need recurring care or a possible invasive (and expensive) surgey, I got lemonade pet insurance. I was not initially informed when getting this insurance that he had a 14/30 day waiting period for parts of his policy. His insurance said active the day after I signed up. When I made a claim for a hospital visit my cat was at for days (2 days being after the 7th), they wouldn't help me partially due to his waiting period (which is fine) but also began to tell me because his SYMPTOMS started before I got his insurance, they will not cover ANYTHING that is relevant that condition. My cat almost died, and he still is not out of the water yet. If you have an animal, you know vet bills are not cheap and thus why people get insurance. I am so disappointed in this and I told him I will be cancelling as clearly there is not reason for this insurance because he is healthy other than this issue we've unfortunately had to deal with recently. I will be looking into other insurance companies, and I hope nobody with a sick animal is fooled by this company.
iOS
Nov 13, 2024
Poor customer service poor communication
I have been with lemonade for almost 4 years now and never had to file a claim for anything serious or substantial. Recently my dog needed to undergo spinal surgery. I sent in my claims over a month ago and I've been trying to get clear communication and information from them on the processing of my claims. After a month of back and forth and empty promises that they will call me back or that the claim should be processed the next day, I am still sitting here today with my claim still under review having to foot this entire credit card bill. I wrote into the BBB about 10 days ago and still haven't heard back. Every time I ask to speak with a manager they won't let me. This business is very very shade - please don't trust it.
iOS
Nov 14, 2024
Some shady practices
I liked Lemonade, used them for years for apartment then home insurance, but earlier this year they asked us to take some photos of our home for a new “ai inspection” process and dropped us based on some small and fixable technicalities. Clearly they just wanted to get out of insuring California residences and were looking for any excuse. Now we're forced to pay 2x the price to insure our home, while all my friends who stuck with a traditional insurer never had to deal with this kind of thing.
iOS
Nov 14, 2024
Good and bad
Lemonade is a good priced insurance but they don't give you a way to pay your bills early on the app. I like to make my payments the day I get paid and they don't have a “make a payment” option. It's all automated. I don't mind it most times but the times I need to make my payments early I can't. It's not a huge problem but it is something that annoys me. And they try to take the money and if the money isn't in the account you have to add another card to the account. It won't let you use that card again.
iOS
Nov 15, 2024
Tons of tech issues
I wanted to like this insurance company, but everything happens on the app, and unfortunately I have spent months battling constant tech issues using their service. Every single time I try to upload a document, the system freezes, and I have to spend days talking to customer service to continue moving forward. A total drag, has cost me so much time and is delaying my reimbursement. Wish I'd gone with a different insurance company.
Android
Nov 15, 2024
I just purchased a policy online but can't get through to an agent .where is my policy number and coverage verification Thank you Lesley King
Lemonade Insurance - Product Description
“@Lemonade_Inc was the simplest and easiest insurance I’ve ever purchased, “old” insurance companies need to step into the current century!!!” SOME QUICK LEMONADE STATS • Starts as low as $30/mo for car insurance, $5/mo for renters, $25/mo for homeowners, $12/mo for pet, and $9/mo for term life. • Financial rating of “A” exceptional • 90 secs to get a policy through our app • Super fast and easy to use • Reinsured by the most trusted names on the planet WHY LEMONADE FOR INSURANCE • No Hassle: There’s no need to wait around for snail mail or talk on the phone w/ agents - get a policy with the Lemonade app whenever and wherever you are • Bundle and save! We’ll automatically apply your bundle discount to any combination of our products • Socially Driven: As a B-Corp, social good is baked into our business model: we take a flat fee, use the rest to pay claims (super fast!), and give back what’s left to charities you care about with our renters, homeowners, car, and pet products. Lemonade also plants trees based on our drivers’ mileage to help clean up carbon emissions. • Devoted Team: Our powerful tech and automation free up our dedicated customer experience team and claims specialists to help you when you need it most. HOW LEMONADE IS DIFFERENT • Live Policy: Want to personalize your coverage? Add your sig other? Cancel your policy and get a new one at a different address? Do it all with a couple of taps on your phone. • Instant Claims: Seamlessly file claims from your phone - anytime, anywhere. Our AI runs 18 anti-fraud algorithms, and if your claim is instantly approved, you’ll get paid in 3 secs. • Adjustable coverage: For your home, car, pets, personal property, liability, and more. Get your stuff covered whether it's at your home, or on the go. LET’S MAKE LEMONADE! Renters insurance is currently available in AZ, AK, CA, CO, CT, DC, FL, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ NM, NY, OH, OK, OR, PA, RI, TN, TX, VA, DC, and WI. Homeowners insurance is available in AZ, CA, CO, CT, DC, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ, NY, OH, OK, OR, PA, TN, TX, VA, DC, and WI. Car insurance is available in IL, OH, TN, and TX with more states coming soon! Pet health insurance is available in AL, AR, AZ, CA, DC, FL, GA, IA, IL, IN, MD, MI, MS, MT, ND, NE, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, and WI. Term life insurance is available in AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, FL, GA, HI, ID, IL, IM, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI, and WY. WANNA BE FRIENDS? • facebook.com/lemonade • twitter/lemonade_inc • instagram.com/lemonade_inc • instagram.com/lemonade_pet • youtube.com/lemonade_Inc YOU'RE INSURED BY LEMONADE: • Get questions answered by our team online or over the phone • Download and share proof of property and home insurance on your mobile phone • Adjust and update your policy for your home insurance coverage whenever and wherever • Protect your favorite items, at home and away THE LEGAL STUFF Terms of Service: lemonade.com/terms-of-service Privacy Policy: lemonade.com/privacy-policy Legal Stuff on Lemonade: lemonade.com/legal-stuff Cheers for reading all 3,402 characters! Give yourself a pat on the back ;) If you want more Lemonade, visit us at lemonade.com/blog
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