59
fair
Lemonade Insurance | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
69%
Android
85 Reports
85 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
38 Reports
38 Reports
User Feedback
31%
iOS
38 Reports
38 Reports
69%
Android
85 Reports
85 Reports
Lemonade Insurance - Latest Quality Issues
iOS
Feb 24, 2025
Renters insurance
Steer clear of this insurance company. My house burnt down two months ago and it's been a joke. I've been trying to get my claim settled for two months now and for the first two weeks nobody would even respond to me despite having loss of use coverage myself and my children were left homeless for two weeks before they picked up and at least started doing the bare minimum. Please avoid the headache and just go somewhere else for Insurance.
Android
Feb 25, 2025
CROOKS, after being misled and reading the small print they want a thousand dollar dectuctable, I wrote n email and the would not refund my money in full even though nothing I had was covered... Thief's and bad business ethics. WATCH OUT FOR THESE GUYS THEY WONT EVEN REFUND YOUR MONEY KNOWING ITS RIGHT ANAGINE THEM PAYING OUT ON A CLAIM. WHAT THAT MUST BE LIKE. 1 STAR. BOOOOOIOOO
Android
Feb 26, 2025
Lemonade asserted an ear infection is a pre-existing condition and denied my claim. Ear infections are not chronic and this is a ridiculous way to justify taking my money but not paying on a claim.
Android
Feb 26, 2025
Having trouble getting the app
Android
Feb 27, 2025
Had the policy for a month and was never able to view it or do anything with it. Horrible Customer service as they said they would keep me updated but I'm pretty sure I was forgotten about.
iOS
Feb 27, 2025
AI operated disaster
The app is not designed to facilitate access to the fine print of your policy. When I had a question about whether my policy covered a specific circumstance, I had to email customer service to clarify. They emailed me back to say that yes, my policy covered it. When I filed a claim for the damages, it took two weeks to reach the claims officer! He would not make an appointment with me for a call, did not email me back with questions, he was unavailable when I tried 3x each day for days on end. Finally he picked up the phone and clearly had not looked at my carefully prepared materials smt the humiliating video testimony they make you record, because he immediately denied my claim on the spot. It didn't match one of the 16 known perils. Turns out, the "customer service" email I received from his colleague "Maya" was an AI-operated answering service that misinterpreted my question. I said that was deceptive and Lemonade had given me false information. He tried to defend the company by saying that it was merely AI and not a human being--though this was not made known in the email sent to me. The company is choosing to use a malfunctioning and deceptive mode of communication for important, detailed, and life-impacting questions. Take responsibility for yourselves Lemonade! Will be looking for a different insurance now.
iOS
Feb 27, 2025
What good is an app when the customer service is non existent?
We tried it for a year. Worthless as anything. Horrible, non existent customer service. Cancelled with 3 open claims that sat there for over 4 months. All Lemonade needed to do was call the vet. After doing that FOR them the 3rd time, we're done.
Android
Mar 2, 2025
May change in the future, however I find this almost a waste of money if you have to pay up front and have all the money then why use this? I'm down nearly $700 had I down it takes DAYS to even get your claim reviewed I would've canceled the policy. I have no idea when or if I'll get my money back but that's a major issue and should be disclosed before hand. What if something bigger happens do I have to come up with the thousands and wait? Or let my dog suffer while a claim gets approved?
Android
Mar 2, 2025
Can never speak to a live person
Lemonade Insurance - Product Description
“@Lemonade_Inc was the simplest and easiest insurance I’ve ever purchased, “old” insurance companies need to step into the current century!!!” SOME QUICK LEMONADE STATS • Starts as low as $30/mo for car insurance, $5/mo for renters, $25/mo for homeowners, $12/mo for pet, and $9/mo for term life. • Financial rating of “A” exceptional • 90 secs to get a policy through our app • Super fast and easy to use • Reinsured by the most trusted names on the planet WHY LEMONADE FOR INSURANCE • No Hassle: There’s no need to wait around for snail mail or talk on the phone w/ agents - get a policy with the Lemonade app whenever and wherever you are • Bundle and save! We’ll automatically apply your bundle discount to any combination of our products • Socially Driven: As a B-Corp, social good is baked into our business model: we take a flat fee, use the rest to pay claims (super fast!), and give back what’s left to charities you care about with our renters, homeowners, car, and pet products. Lemonade also plants trees based on our drivers’ mileage to help clean up carbon emissions. • Devoted Team: Our powerful tech and automation free up our dedicated customer experience team and claims specialists to help you when you need it most. HOW LEMONADE IS DIFFERENT • Live Policy: Want to personalize your coverage? Add your sig other? Cancel your policy and get a new one at a different address? Do it all with a couple of taps on your phone. • Instant Claims: Seamlessly file claims from your phone - anytime, anywhere. Our AI runs 18 anti-fraud algorithms, and if your claim is instantly approved, you’ll get paid in 3 secs. • Adjustable coverage: For your home, car, pets, personal property, liability, and more. Get your stuff covered whether it's at your home, or on the go. LET’S MAKE LEMONADE! Renters insurance is currently available in AZ, AK, CA, CO, CT, DC, FL, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ NM, NY, OH, OK, OR, PA, RI, TN, TX, VA, DC, and WI. Homeowners insurance is available in AZ, CA, CO, CT, DC, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ, NY, OH, OK, OR, PA, TN, TX, VA, DC, and WI. Car insurance is available in IL, OH, TN, and TX with more states coming soon! Pet health insurance is available in AL, AR, AZ, CA, DC, FL, GA, IA, IL, IN, MD, MI, MS, MT, ND, NE, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, and WI. Term life insurance is available in AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, FL, GA, HI, ID, IL, IM, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI, and WY. WANNA BE FRIENDS? • facebook.com/lemonade • twitter/lemonade_inc • instagram.com/lemonade_inc • instagram.com/lemonade_pet • youtube.com/lemonade_Inc YOU'RE INSURED BY LEMONADE: • Get questions answered by our team online or over the phone • Download and share proof of property and home insurance on your mobile phone • Adjust and update your policy for your home insurance coverage whenever and wherever • Protect your favorite items, at home and away THE LEGAL STUFF Terms of Service: lemonade.com/terms-of-service Privacy Policy: lemonade.com/privacy-policy Legal Stuff on Lemonade: lemonade.com/legal-stuff Cheers for reading all 3,402 characters! Give yourself a pat on the back ;) If you want more Lemonade, visit us at lemonade.com/blog
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