30
poor
Lexus | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-31 Points Past 30 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
21%
Android
21 Reports
21 Reports
iOS unitQ Score
iOS User Feedback
79%
iOS
80 Reports
80 Reports
User Feedback
79%
iOS
80 Reports
80 Reports
21%
Android
21 Reports
21 Reports
Lexus - Latest Quality Issues
iOS
Dec 20, 2024
Random updates and connection issues
This app is the only way to the car (fobs are not working). Each time after app update there is an entire reset: need to login again, reconnect CarPlay, etc. takes so much time. If you prefer to just drive car in the morning to work or school, this car and app are not for you. My morning routine after app update is to spend 15 min to reset (if I'm lucky) or to drive to the dealership for help.
iOS
Dec 20, 2024
CA car in US
My RX was CA made, i live in US. All app info tied to CA database which limits functionality on my end. For example no specs, manuals, warranty info shows in my app. Also the mileage UOM cannot be changed from KM to Miles. I called both US and CA customer support and this is just how the systems are setup/divided. Minor things but annoying being unable to use half the features. Fortunately the important things work like lock/unlock doors, remote start, and tire pressure status.
iOS
Dec 20, 2024
Pretty good app
Pretty good app but if the app needs to be updated you are locked out of the app h til you update it. Doesn't help when you need to get into it.
iOS
Dec 20, 2024
New RX Owner
The newest update still does not address the long standing issue of not being able to search for locations to send to your Lexus, or the ability to add home or work address defaults.
iOS
Dec 20, 2024
Connecting issues
Dealership can't fix it. Can't auto start my 2024 premium plus RX 350 from the app. I can't get the apple carplay to work like it's supposed to. Too many issues to list.
iOS
Dec 20, 2024
Inconsistent offering
The app shows a bunch of features including climate that are not available on my vehicle. In addition there is only one pricing tier which feels unfair given the lack of features available to me.
iOS
Dec 20, 2024
Need push action buttons
The app is nice and the UI is cool but I wish it had push action buttons where I could start by car by or at least lock it using push action buttons instead of having to open the app constantly.
iOS
Dec 21, 2024
Terrible…
location services not working, previous version was great.
iOS
Dec 21, 2024
It needs innovation
It is antiquated to match the feature of the car and the setting tutorial built into the App
Lexus - Product Description
Manage your Lexus vehicle on the go and enjoy a Lexus experience that is more personal, more convenient and more exceptional.
The Lexus app supports 2010 or newer Lexus vehicles and for Hawaii customers, 2018 or newer Lexus vehicles.
• Owner’s Manual & Warranty Guides
You now have access to your owner’s manual and warranty guides at your fingertips.
• Dealer Locator
Looking for the closest dealer? Login to the app and locate your nearest Lexus Dealer. Also, set your preferred dealer to enjoy the comfort of working with the trusted professionals you know, and who know your Lexus through and through.
• Service Scheduling
To help your Lexus vehicle perform to its full potential, trust its care to those who know it best. Schedule your next service appointment with a Lexus certified technician.
• Road Side Assistance
Access to Lexus Roadside Services on your phone.
On select 2015 or newer Lexus and for Hawaii customers, 2018 or newer vehicles - sign up, activate, or manage your Enform Services if your vehicle is equipped. Get vehicle health information, enjoy remote services, and more!
• Lexus Enform Remote1,2
Lexus Enform Remote lets you lock and unlock doors, start the engine, locate your parked car, check vehicle status, monitor guest drivers and more all through your smartphone.
• Lexus Enform Service Connect
Your Vehicle Health Report provides important information as well as timely reports to you and your dealer such as maintenance reminders for the ultimate in service convenience.
(1) Available features vary by vehicle and subscription type.
(2) Remote services: Be aware of vehicle surroundings. Operate when legal and safe (e.g., do not start engine in enclosed space or if occupied by a child). See Owner’s Manual for limitations.All intellectual property rights, including trademarks and word marks, are the property of respective owners