58
fair
Liberty Mutual Mobile | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
82%
Android
69 Reports
69 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
15 Reports
15 Reports
User Feedback
18%
iOS
15 Reports
15 Reports
82%
Android
69 Reports
69 Reports
Liberty Mutual Mobile - Latest Quality Issues
iOS
Dec 12, 2024
Not affordable
I wouldn't trust this company I've been with them for years and they do not have good customer service at all and you won't save much more than you do anywhere else
Android
Dec 13, 2024
They do not treat loyal customers the way they would treat a new customer
Android
Dec 13, 2024
I rather have a card. The app is inconvenient
Android
Dec 14, 2024
Very bad car insurance.
Android
Dec 15, 2024
Unable to use app to pay bill, leading being cancelled. App. seldom worked, the time it, it woudn't except pay my bill. My request for paper bills were ignored. Had to Request ID cards for both vehicles. Recieved 1 card, for both vehicles.
Android
Dec 17, 2024
The app was ok, it's the service that's the issue. 30% increase in rates year over year while barely driving 10k miles a year and only using my vehicle for work and necessities doesn't exactly garner customer support. It's almost as I'd you want want clientele to constantly service swap between providers to create a false pretense of growth in 1 quarter and pretend the company is suffering in the next to make deeper cuts while reporting record profits smfh.
Android
Dec 18, 2024
I was watching TV at a normal volume, a liberty mutual commercial came on BLARINGLY loud! I couldn't find the remote, yay super loud commericals!
Android
Dec 19, 2024
Just says something went wrong. Can't do anything
Android
Dec 19, 2024
the app udated and now won't load a single damn thing.
Liberty Mutual Mobile - Product Description
Get the Liberty Mutual mobile app, your one-stop insurance resource. Log in fast and securely with Touch ID or Face ID. Access ID cards with one touch. Manage your policy or claim from anywhere, at any time. You can even get rewarded for safe driving. WE’RE HERE FOR WHAT YOU NEED Take care of what’s important, quickly and easily. - Access ID cards and save them to your Apple Wallet - Get to know your coverages and receive customized recommendations - Save money with our safe driving program (in most states) - Sign up for paperless billing, Autopay, and push notifications - Add drivers, update mortgage lenders, and make other policy changes - Access and electronically sign important documents - Get the help you need with chat - Save money with our safe driving program (in most states) WE’RE HERE WHEN YOU NEED IT MOST Find on-the-go help in the moments that matter. - Tap to call for Roadside Assistance - File a claim and get real-time status updates - Upload pictures of damage and get a repair estimate quickly - Schedule a damage review or request a rental vehicle - View estimates, track repairs, and review claims payments
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