61
fair
Liberty Mutual Mobile | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
68 Reports
68 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
16 Reports
16 Reports
User Feedback
19%
iOS
16 Reports
16 Reports
81%
Android
68 Reports
68 Reports
Liberty Mutual Mobile - Latest Quality Issues
iOS
Mar 4, 2025
Terrible app support
The app would otherwise be good if there was any possible way to get support for when things don't work, like getting stuck on the button for Apple Pay, or even finding someplace in the app where you can ask for app support. The Chatbot is stupid: you ask for app support and it sends you to the help center, but the help center only has a button for something else and will send you back to the chatbot that says you need help and have to go to the help center… Frustrating, circular insanity! The website isn't much better, as there was nothing that you can directly click on to get support for this app. Having an Apple Pay function is great – if it worked. But if the app gets stuck there every single time you want to press on the button, then it's worthless… quitting the app and restarting it doesn't work; deleting the app and reinstalling it doesn't work. So Apple Pay does not work on this app. Which decreases its usability by a factor of 100… which makes it pointless if you're trying to pay your bill online in the app.
Android
Mar 6, 2025
they dinged me for braking. I was in stop and go traffic!
Android
Mar 7, 2025
This is not a user friendly app. It's very glitchy and difficult to navigate, especially if you're trying to make adjustments to your payment settings. It's also very difficult to get assistance if you're not someone looking to purchase a new policy. Needs allot of work.
Android
Mar 7, 2025
I have been double billed for over 6 month canceled my policy and went to your sister company and their billing me for a canceled policy I want my money back with intrest
Android
Mar 8, 2025
I didn't like it was cold and impersonal Impersonal
iOS
Mar 8, 2025
The Worst Insurence app,my insurance was cancelled and they still charged me.They send me to collect
This is the worst experience, I cancelled my insurence I spoke with a representative and she told me that everything was cancelled and they still charged me $400, and now the sent me to collection.
Android
Mar 8, 2025
It keep repeating over and over
Android
Mar 11, 2025
I drove around ATL for 10mos without Insurance cause LibertyMutual, put in wrong VIN number! I had auto payments coming out every month then I was Stop by police almost jailed! The day I call to correct it they went up broke my policy for the following months to come. UNBELIEVABLE, UNPROFESSIONAL I'm looking for another insurance now! Oh The Customer service guy was very sarcastic.
Android
Mar 11, 2025
Not too good download slow
Liberty Mutual Mobile - Product Description
Get the Liberty Mutual mobile app, your one-stop insurance resource. Log in fast and securely with Touch ID or Face ID. Access ID cards with one touch. Manage your policy or claim from anywhere, at any time. You can even get rewarded for safe driving. WE’RE HERE FOR WHAT YOU NEED Take care of what’s important, quickly and easily. - Access ID cards and save them to your Apple Wallet - Get to know your coverages and receive customized recommendations - Save money with our safe driving program (in most states) - Sign up for paperless billing, Autopay, and push notifications - Add drivers, update mortgage lenders, and make other policy changes - Access and electronically sign important documents - Get the help you need with chat - Save money with our safe driving program (in most states) WE’RE HERE WHEN YOU NEED IT MOST Find on-the-go help in the moments that matter. - Tap to call for Roadside Assistance - File a claim and get real-time status updates - Upload pictures of damage and get a repair estimate quickly - Schedule a damage review or request a rental vehicle - View estimates, track repairs, and review claims payments
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