78
good
LifeLock Identity | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
82%
Android
238 Reports
238 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
51 Reports
51 Reports
User Feedback
18%
iOS
51 Reports
51 Reports
82%
Android
238 Reports
238 Reports
LifeLock Identity - Latest Quality Issues
Android
Feb 26, 2025
too hard to navigate
iOS
Feb 26, 2025
Waste of money!
Genie scan doesn't work. I try to set it up and, after a short spinning wheel, it just goes to white screen and I have to restart the app.
iOS
Feb 26, 2025
App keeps showing red dot with a 1 in it
Even after I clear through alerts, the app still shows that red dot with a 1 in it on the upper right corner. It won't clear! Very annoying
iOS
Feb 26, 2025
At the price for this service it AUTO-remove your info for you when u give it permission
Like other Norton services, you get nickle-and dimmed for every feature that should be baked into their basic services. At least they now provide a link to take you to the data brokers' request-to-remove web pages.
iOS
Feb 26, 2025
Useless
Provided no value in the years I've had the service. I get the same information from my credit card company for free.
Android
Feb 27, 2025
Can't find payment
Android
Feb 27, 2025
I need to delete this application they keep taking my money and I'm proud to keep going to work and giving this world food but they have hacked me again
Android
Feb 27, 2025
This App as well as many others are spoofed, the real developers must be getting fake replies or something, cause the app looks so cheap and it redirects to a browser? , offers no contact info other than this? The developers?? Norton is good and should Check the quality of their product time time. It's like all Android developers forget this is open source. Hackers start in on it before it's even released. They offer this space tiny hidden space for feedback. Well see if they defend this produ
iOS
Feb 28, 2025
What a joke
Tried to upgrade my account Got on run around both online and customer support by phone
LifeLock Identity - Product Description
With so much of your personal information online, it’s dangerously easy for someone to steal your identity. Download LifeLock now and enroll right from the app. We’re here to help 24/7. LifeLock makes it easy to help protect yourself against identity theft, financial fraud, and more. We detect and alert you to possible threats, and if you think your identity may have been stolen, we work to fix it. All plans have our Million Dollar Protection Package††† that includes up to $3 million coverage in our most comprehensive plan†††. Why LifeLock Identity? • Over a third of identity theft victims suffered multiple types of identity theft.* • Over 29 billion dollars were stolen from identity theft victims in 2022.** LifeLock helps you manage your personal information securely on-the-go. Receive customized alerts for bank account activity, credit card opens, new account applications, and more. Help protect against identity theft and take action to protect your info right from the palm of your hand. Millions of customers trust us to help protect their identities. Here's what features you’ll find on iOS: • ONE IDENTITY APP: Access multiple identity protections quickly in one place. See identity reports and freeze your most sensitive information with the tap of a finger. • CREDIT FRAUD PROTECTION Access your credit report(s) and score(s)1 monthly or daily in LifeLock Ultimate Plus • ALERTS† Alerts to threats like banking, loan, and credit card applications in your name. • IDENTITY LOCK Proactively lock out thieves from your TransUnion account or taking out Payday loans in your name‡ • SOCIAL MEDIA MONITORING Your Facebook, Instagram, Snapchat, TikTok, Twitter, Linkedin and YouTube channels, are monitored for takeovers and inappropriate content‡‡. • IDENTITY RESTORATION If you become a victim of identity theft, a dedicated, U.S.-based Identity Restoration Specialist will work to fix it.‡ • REIMBURSEMENT If you become a victim of ID theft, you have up to $1M reimbursement for stolen funds up to your plan limits. No one can prevent all identity theft or cybercrime. 1 The credit scores provided are VantageScore 3.0 credit scores based on data from Equifax, Experian and TransUnion, respectively. Any One-Bureau VantageScore mentioned is based on Equifax data only. Third parties use many different types of credit scores and are likely to use a different type of credit score to assess your creditworthiness. 2 Credit features require setup, identity verification and sufficient credit history by TransUnion and/or Equifax. Credit monitoring features may take several days to activate after enrollment. † We do not monitor all transactions at all businesses. ††† Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal. ‡ Locking or unlocking your credit file does not affect your credit score and does not stop all companies and agencies from pulling your credit file. The credit lock on your TransUnion file will be unlocked if your subscription is downgraded or cancelled. ‡‡ Our service may not identify all cyberbullying, explicit content, or hate speech. * Based on an online survey of 5,004 U.S. adults (including 1,171 U.S. adults who have ever experienced ID theft) conducted by The Harris Poll on behalf of Norton™ LifeLock™, January 2023. ** Based on an online survey of 505 U.S. adults who experienced ID theft in 2022, conducted for Norton™ LifeLock™ by The Harris Poll, January 2023.
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