80
good
LifeLock Identity | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
83%
Android
215 Reports
215 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
45 Reports
45 Reports
User Feedback
17%
iOS
45 Reports
45 Reports
83%
Android
215 Reports
215 Reports
LifeLock Identity - Latest Quality Issues
Android
Mar 24, 2025
I can't cancel at all.
iOS
Mar 24, 2025
Annoying bug in latest version
3/24 This issue is still happening and is being reported by many users. [handle] - I did contact Support like you suggested to many people but they didn't know what to do. You need to get your developers on this. All the info you need is in the posts: The notification icon never goes away. You check the app and there are no unread alerts. That's it. Not sure what the heck Support can do. Please fix this soon. It is very annoying as you do not know if you have a real notification or not. ———- With the latest release (1.89) an annoying bug was introduced. I got the usual monthly email that I could review my score and credit report. The app also had a notification badge showing. Opened the app (no new alerts), updated my credit score and exited the app. But the notification badge is still showing. No matter what I do, the badge does not go away. This is annoying because now I don't know if I truly have a notification or if it is a “false” notification. This didn't happen with the previous version. Hope this gets fixed soon.
iOS
Mar 24, 2025
Technical issues
Credit card connection constantly being disconnected, and when go to reconnect, comes back as unable to reconnect due to “technical issue.” This is bull$hit!! It's the SAME account EACH TIME!!! For what I pay gor, I expect BETTER.
Android
Mar 25, 2025
difficulty th navigate this app
Android
Mar 25, 2025
wanted to see what cards I have frozen it won't show! 3 different accts are selling my info which is unauthorized by me! why is it so difficult to remove?
iOS
Mar 28, 2025
Waste of money!
Genie scan doesn't work. I try to set it up and, after a short spinning wheel, it just goes to white screen and I have to restart the app.
iOS
Mar 30, 2025
Alerts
Wished they gave more information on alerts
Android
Apr 1, 2025
i would get more stars if the application would stop deleting my login credentials when it updates. I remove 2 stars for such sloppy coding.
Android
Apr 2, 2025
my bank card gets hacked my credit card gets hacked over and over again. I have to get a new card every time and it's almost every month I go through this. what am I paying for 🤨😡🤬😠😤 I mean really.i cought a charge for $220.20 and I was not even notified by no one 🫤😠😤😡🤬I just happened to look at my bank account because it said I was over drawn.
LifeLock Identity - Product Description
With so much of your personal information online, it’s dangerously easy for someone to steal your identity. Download LifeLock now and enroll right from the app. We’re here to help 24/7. LifeLock makes it easy to help protect yourself against identity theft, financial fraud, and more. We detect and alert you to possible threats, and if you think your identity may have been stolen, we work to fix it. All plans have our Million Dollar Protection Package††† that includes up to $3 million coverage in our most comprehensive plan†††. Why LifeLock Identity? • Over a third of identity theft victims suffered multiple types of identity theft.* • Over 29 billion dollars were stolen from identity theft victims in 2022.** LifeLock helps you manage your personal information securely on-the-go. Receive customized alerts for bank account activity, credit card opens, new account applications, and more. Help protect against identity theft and take action to protect your info right from the palm of your hand. Millions of customers trust us to help protect their identities. Here's what features you’ll find on iOS: • ONE IDENTITY APP: Access multiple identity protections quickly in one place. See identity reports and freeze your most sensitive information with the tap of a finger. • CREDIT FRAUD PROTECTION Access your credit report(s) and score(s)1 monthly or daily in LifeLock Ultimate Plus • ALERTS† Alerts to threats like banking, loan, and credit card applications in your name. • IDENTITY LOCK Proactively lock out thieves from your TransUnion account or taking out Payday loans in your name‡ • SOCIAL MEDIA MONITORING Your Facebook, Instagram, Snapchat, TikTok, Twitter, Linkedin and YouTube channels, are monitored for takeovers and inappropriate content‡‡. • IDENTITY RESTORATION If you become a victim of identity theft, a dedicated, U.S.-based Identity Restoration Specialist will work to fix it.‡ • REIMBURSEMENT If you become a victim of ID theft, you have up to $1M reimbursement for stolen funds up to your plan limits. No one can prevent all identity theft or cybercrime. 1 The credit scores provided are VantageScore 3.0 credit scores based on data from Equifax, Experian and TransUnion, respectively. Any One-Bureau VantageScore mentioned is based on Equifax data only. Third parties use many different types of credit scores and are likely to use a different type of credit score to assess your creditworthiness. 2 Credit features require setup, identity verification and sufficient credit history by TransUnion and/or Equifax. Credit monitoring features may take several days to activate after enrollment. † We do not monitor all transactions at all businesses. ††† Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal. ‡ Locking or unlocking your credit file does not affect your credit score and does not stop all companies and agencies from pulling your credit file. The credit lock on your TransUnion file will be unlocked if your subscription is downgraded or cancelled. ‡‡ Our service may not identify all cyberbullying, explicit content, or hate speech. * Based on an online survey of 5,004 U.S. adults (including 1,171 U.S. adults who have ever experienced ID theft) conducted by The Harris Poll on behalf of Norton™ LifeLock™, January 2023. ** Based on an online survey of 505 U.S. adults who experienced ID theft in 2022, conducted for Norton™ LifeLock™ by The Harris Poll, January 2023.
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