76
good

LifeLock Identity | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
83%
Android
215 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
43 Reports
User Feedback
17%
iOS
43 Reports
83%
Android
215 Reports
LifeLock Identity - Latest Quality Issues
iOS
Jan 25, 2025
Doesn’t keep settings
The app seems to do what it's supposed to, but I HATE trying to sign into it. I think it's every time the app updates, maybe? I always have to type in my user I'd even after I check the box that says to remember it. I have a password app, but I have to access it twice because it doesn't keep it the first time. I check the box to trust my device and it still makes me jump through hoops to get in and use my authenticator. And I select the option to use Face ID and it still forces me to do all the sign in stuff. And I guess maybe the question is: if it can't even do this basic stuff without bugging, how confident can I really be that it's doing all the other stuff it says it's doing?
Android
Jan 25, 2025
selected fingerprint to sign in. Always returns to password. Makes me sign in 2× waste my time
Android
Jan 26, 2025
When I tried logging in for the first time in a while, I entered my username (address) and password but there was no response at all and I was kicked out. I also sent a password change to the registered address but there was no response at all. I'm having trouble. My mobile security is fine though.
iOS
Jan 27, 2025
Great service, garbage app
Title says it - the app needs some love to remove persistent bugs and provide more usability, it feels like a wrapper on a poorly optimized web app.
Android
Jan 28, 2025
Can't sign in, stuck in a loop. I sign in and it redirects me back to the sign in
Android
Jan 28, 2025
How do I get a refund!!!!! I wish I could get my money back. I regret this purchase already, I keep getting calls about a new account that I opened &I cleared but for some reason it keeps popping back up. Also I was needing help with another situation of pretty big proportions just to have the person I was chatting with Colleen drop the chat. I also needed some info on a fraudulent case, just to get I don't know or have that information, go to gov for assistance.
Android
Jan 28, 2025
Can't login to access my account. I've been sent in a loop 10 times. Log in, verify, trust device. Login, verify, trust device.
Android
Jan 28, 2025
I cant even use it cause it isn't the real app. it's missing most of the security features it's pricing is all wrong doesn't have the chat option
Android
Jan 29, 2025
Having to sign in too many times
LifeLock Identity - Product Description
With so much of your personal information online, it’s dangerously easy for someone to steal your identity. Download LifeLock now and enroll right from the app. We’re here to help 24/7.

LifeLock makes it easy to help protect yourself against identity theft, financial fraud, and more.

We detect and alert you to possible threats, and if you think your identity may have been stolen, we work to fix it. All plans have our Million Dollar Protection Package††† that includes up to $3 million coverage in our most comprehensive plan†††. Why LifeLock Identity?

•	Over a third of identity theft victims suffered multiple types of identity theft.* 
•	Over 29 billion dollars were stolen from identity theft victims in 2022.** 

LifeLock helps you manage your personal information securely on-the-go. 

Receive customized alerts for bank account activity, credit card opens, new account applications, and more. Help protect against identity theft and take action to protect your info right from the palm of your hand. Millions of customers trust us to help protect their identities. Here's what features you’ll find on iOS:

• ONE IDENTITY APP:
Access multiple identity protections quickly in one place. See identity reports and freeze your most sensitive information with the tap of a finger.

• CREDIT FRAUD PROTECTION
Access your credit report(s) and score(s)1 monthly or daily in LifeLock Ultimate Plus

• ALERTS†
Alerts to threats like banking, loan, and credit card applications in your name.

• IDENTITY LOCK
Proactively lock out thieves from your TransUnion account or taking out Payday loans in your name‡

• SOCIAL MEDIA MONITORING
Your Facebook, Instagram, Snapchat, TikTok, Twitter, Linkedin and YouTube channels, are monitored for takeovers and inappropriate content‡‡.

• IDENTITY RESTORATION
If you become a victim of identity theft, a dedicated, U.S.-based Identity Restoration Specialist will work to fix it.‡

• REIMBURSEMENT
If you become a victim of ID theft, you have up to $1M reimbursement for stolen funds up to your plan limits.

No one can prevent all identity theft or cybercrime.

1 The credit scores provided are VantageScore 3.0 credit scores based on data from Equifax, Experian and TransUnion, respectively. Any One-Bureau VantageScore mentioned is based on Equifax data only. Third parties use many different types of credit scores and are likely to use a different type of credit score to assess your creditworthiness.

2 Credit features require setup, identity verification and sufficient credit history by TransUnion and/or Equifax. Credit monitoring features may take several days to activate after enrollment. 

† We do not monitor all transactions at all businesses.

††† Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal.

‡ Locking or unlocking your credit file does not affect your credit score and does not stop all companies and agencies from pulling your credit file. The credit lock on your TransUnion file will be unlocked if your subscription is downgraded or cancelled.

‡‡ Our service may not identify all cyberbullying, explicit content, or hate speech.

* Based on an online survey of 5,004 U.S. adults (including 1,171 U.S. adults who have ever experienced ID theft) conducted by The Harris Poll on behalf of Norton™ LifeLock™, January 2023.

** Based on an online survey of 505 U.S. adults who experienced ID theft in 2022, conducted for Norton™ LifeLock™ by The Harris Poll, January 2023.
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