Quality degradation at LifeLock Identity  
Users report higher volume of Quality Issues than usual
68
fair

LifeLock Identity | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
78%
Android
231 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
64 Reports
User Feedback
22%
iOS
64 Reports
78%
Android
231 Reports
LifeLock Identity - Latest Quality Issues
Android
Dec 16, 2024
I got lifelock awhile ago. I had all my info. stolen through a massive breach. I didn't learn about from lifelock or the company the breach came from. I finally got a letter from the co. that had the breach. I kept calling lifelock to help me. One rep. who was supposed to help me clear up one account. She said she couldn't help me because she didn't agree it was identity theft. Had to change ph# & get new email. They're still charging my acct. I can't get a hold of cust. service. I can't login.
Android
Dec 17, 2024
2 factor authentication is a must for this app. Everything I've made a new pin for this application it has appeared on the dark web. If norton/lifelock can't figure out how they are getting my information what am I paying for.
iOS
Dec 17, 2024
Why the keep asking login username
I don't think the app has been test well
Android
Dec 18, 2024
I'm very very upset to the point I should have just went with my attorney in Oct I was in Walmart shopping and hired them for everything I'm hacked by Microsoft,Windows, Facebook,TikTok Walmart,my bank, my car been tampered with,USPS,mail rerouted, department children family my Dr I received data breach supposedisn'/taken,even showed a montmy post office and still not receivin' mail mail coming I never gave address change to? My license is on verge of suspension can't even finish my driving cv
iOS
Dec 18, 2024
Optional Title for Review…
Yall went through great effort to make iOS password integration and autofill act poorly.. between that and the 15 minute notification about “being logged out” idk what's up with these useless “features”
iOS
Dec 18, 2024
Sign in again and again
The product works fine but the app for my iPhone always asks me to sign in every time I use the app despite having set the app up to use face recognition. Very annoying.
iOS
Dec 18, 2024
WTH is up with this app?
I've been a LifeLock subscriber for more than a decade, and use the app on my iPhone for daily account maintenance. For the last few months I have had to re-login to the app almost every time I want to use it, forcing me to re-enter my login information every time, even though I have the option selected to allow me to login with FaceID. I was forced to re-enter my credentials yesterday to use the app; subsequently, although I have configured the app to use FaceID, I was again greeted with the login screen when trying to use the app this morning, just 1 day after logging in previously. THIS IS GETTING VERY TIRESOME.
Android
Dec 18, 2024
User friendly. The only problem I have is if you are buying a house or car, it takes a little longer to get alerts.
Android
Dec 18, 2024
Very difficult to open email for pin and then get back to page to enter the pin only to be told invalid pin. I had to go through the whole verification and sign in process only to be unable to get access to the app. Unsubsidized me
LifeLock Identity - Product Description
With so much of your personal information online, it’s dangerously easy for someone to steal your identity. Download LifeLock now and enroll right from the app. We’re here to help 24/7.

LifeLock makes it easy to help protect yourself against identity theft, financial fraud, and more.

We detect and alert you to possible threats, and if you think your identity may have been stolen, we work to fix it. All plans have our Million Dollar Protection Package††† that includes up to $3 million coverage in our most comprehensive plan†††. Why LifeLock Identity?

•	Over a third of identity theft victims suffered multiple types of identity theft.* 
•	Over 29 billion dollars were stolen from identity theft victims in 2022.** 

LifeLock helps you manage your personal information securely on-the-go. 

Receive customized alerts for bank account activity, credit card opens, new account applications, and more. Help protect against identity theft and take action to protect your info right from the palm of your hand. Millions of customers trust us to help protect their identities. Here's what features you’ll find on iOS:

• ONE IDENTITY APP:
Access multiple identity protections quickly in one place. See identity reports and freeze your most sensitive information with the tap of a finger.

• CREDIT FRAUD PROTECTION
Access your credit report(s) and score(s)1 monthly or daily in LifeLock Ultimate Plus

• ALERTS†
Alerts to threats like banking, loan, and credit card applications in your name.

• IDENTITY LOCK
Proactively lock out thieves from your TransUnion account or taking out Payday loans in your name‡

• SOCIAL MEDIA MONITORING
Your Facebook, Instagram, Snapchat, TikTok, Twitter, Linkedin and YouTube channels, are monitored for takeovers and inappropriate content‡‡.

• IDENTITY RESTORATION
If you become a victim of identity theft, a dedicated, U.S.-based Identity Restoration Specialist will work to fix it.‡

• REIMBURSEMENT
If you become a victim of ID theft, you have up to $1M reimbursement for stolen funds up to your plan limits.

No one can prevent all identity theft or cybercrime.

1 The credit scores provided are VantageScore 3.0 credit scores based on data from Equifax, Experian and TransUnion, respectively. Any One-Bureau VantageScore mentioned is based on Equifax data only. Third parties use many different types of credit scores and are likely to use a different type of credit score to assess your creditworthiness.

2 Credit features require setup, identity verification and sufficient credit history by TransUnion and/or Equifax. Credit monitoring features may take several days to activate after enrollment. 

† We do not monitor all transactions at all businesses.

††† Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal.

‡ Locking or unlocking your credit file does not affect your credit score and does not stop all companies and agencies from pulling your credit file. The credit lock on your TransUnion file will be unlocked if your subscription is downgraded or cancelled.

‡‡ Our service may not identify all cyberbullying, explicit content, or hate speech.

* Based on an online survey of 5,004 U.S. adults (including 1,171 U.S. adults who have ever experienced ID theft) conducted by The Harris Poll on behalf of Norton™ LifeLock™, January 2023.

** Based on an online survey of 505 U.S. adults who experienced ID theft in 2022, conducted for Norton™ LifeLock™ by The Harris Poll, January 2023.
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