83
good
LightInTheBox | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
72%
Android
411 Reports
411 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
163 Reports
163 Reports
User Feedback
28%
iOS
163 Reports
163 Reports
72%
Android
411 Reports
411 Reports
LightInTheBox - Latest Quality Issues
iOS
Mar 30, 2025
Do not order anything there - no returns
Here is my experience: - The measurements are often in Asian sizes, so it is difficult to order the right size. - The quality of the corduroy trousers ordered in my case is subterranean, it is only an impression of corduroy, 100% plastic and - see above - stops for me just below the knee. But the worst thing is: LightInTheBox tries to circumvent German law and does not offer free returns. Instead, you have to exchange messages endlessly with a bot and long waiting times, get offers for a partial refund to keep the goods, etc. This is a clear breach of applicable German law. As an entrepreneur, I can't go to China and make my own rules there, they would cough up something for me. Here in Germany, the fraud with poor quality and circumvention of the return option is unfortunately not sufficiently noticeable, so the courts do not take action against it. However, this should happen as soon as possible with LightInTheBox. I am very surprised about the two good reviews of the app. In view of the brevity, one must assume that these are not real reviews.
iOS
Mar 30, 2025
Hard to find customer support
I made a purchase but the discount did not get applied. I tried to find customer support via the email and website, both directed me to the app. Still couldn't find it. Eventually I used Facebook messenger and got a response that helped. Customer support should be on the Home Screen.
Android
Mar 30, 2025
I ordered the G96 TV stick, and when it arrived it was missing the essential part of the order, the actual stick that goes behind the TV. I wrote them a message, and to-date have not received a response. DO NOT purchase from LightInTheBox.
iOS
Mar 31, 2025
Shipping
I have been looking at the same items all season, and I talk myself out of purchasing because of shipping costs. I'm guessing you don't have much control over this, but I worry about something not fitting and having to pay shipping on that.
Android
Mar 31, 2025
can't get to checkout app just freezes up because of the stupid prize box that pops up on screen and won't go away
iOS
Mar 31, 2025
Impossible communication, no customer support or service
Impossible to communicate with them. Unable to return because it did not fit (well constructed and quality material but does not fit). They offered 10% store credit for me to get altered locally (more expensive than the dress) but never showed up on my account and unable to get any customer service to get this credit
Android
Mar 31, 2025
terrible company. listed the item wing (it was pants, not a skirt as advertised) and they wouldn't pay for the return nor would they give a full refund.
Android
Apr 1, 2025
items often of poor quality and impossible to return
Android
Apr 2, 2025
It's too dificult to return almost imposible I would not buy again
LightInTheBox - Product Description
LIGHTINTHEBOX, MY WORLD STORE Shop everything you love & grab exclusive offers on the go! Lightinthebox is a global one-stop shopping platform, offering a rich selection of top-quality fashion and lifestyles at super-affordable prices. From trendy appareals to home essentials, sports, tools, tech, DIY and much more, Lightinthebox is dedicated to satisfy your everyday needs in life and bring you the best, easy, fast and secure shopping experience. Now start shopping smarter with LIGHTINTHEBOX! More Savings: -Register: enjoy exclusive prices down to $0.99! -Daily Flash Sales: 90% off on all-category top picks -Check-in: claim free shipping & unlimited coupons -Gold Member: unlock shipping fees under $4.99 all the time (now in 15 countries, more coming soon!) Extensive Selection: -Find anything you want here, from trendy fashion to home living, tech & much more -Browse & shop easily by Category, New In, Best Sellers, Ship in 24 Hours, etc. Better Shopping Experience: -Push updates for sale alerts, price drops, real-time tracking & delivery reminders -Browse items & deals tailored to your preferences -Feel free to customize appareals & decorations -Get inspired by customer reviews in community -100% Secure & Easy: accept major cards, PayPal, Klarna and bank transfers. Shop now, pay later Contact us: URL: https://www.lightinthebox.com Facebook: https://www.facebook.com/lightinthebox Instagram: https://www.instagram.com/lightinthebox YouTube: https://www.youtube.com/c/lightinthebox TikTok: https://www.tiktok.com/@lightintheboxofficial
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