87
good
Lloyds Bank Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
86%
Android
1695 Reports
1695 Reports
iOS unitQ Score
iOS User Feedback
14%
iOS
276 Reports
276 Reports
User Feedback
14%
iOS
276 Reports
276 Reports
86%
Android
1695 Reports
1695 Reports
Lloyds Bank Mobile Banking - Latest Quality Issues
Android
Nov 18, 2024
Even though you can rename an account, when you press "view card details" both of the accounts pop up under the same 'club lloyds' name. This is quite frustrating as it's easy to get the accounts mixed up when sharing details with people etc.
iOS
Nov 18, 2024
The forced use of BOTs to deal with customers is damned rude
The forced use of BOTs to deal with customers is damned rude. If I send a HUMAN question to my bank, I expect a HUMAN response, not a damned BOT, the forced use of which is displaying a level of contempt for the customer that I find highly offensive, and adds to the increasing reasons for me to find another bank! I asked the bank two questions in the app, and the idiot BOT tried to force me to select an area that I was asking A question about, which was impertinent and not relevant. I should not have to fight challenged automated programming to ask simple questions of my bank!
Android
Nov 18, 2024
Account sign-up process generally good but the account switching process has mandatory fields for debit card info so cannot complete as my old current account doesn't have an active debit card. Will have to call the switching department to complete instead as it's the same on the website too. Disappointing.
Android
Nov 18, 2024
Not had a problem since 2019, now the recent update is terrible. Over complicated something that didn't need it. I can't even find out where to set up a so. The app is now terrible.
Android
Nov 18, 2024
The new font is difficult to read. Please use the default Android system font. Don't overthink it. Other than that, I like the overhauled interface. The font is a major issue though that affects everything else.
Android
Nov 18, 2024
Awful new layout. Navigation is quite confusing, readability is bad, and it's very hard to search for old transactions. You need to remember the exact month and year. Also, getting a proof of a specific transaction on mobile is impossible.
Android
Nov 19, 2024
Tried paying credit card on line, timed out whilst verifying bank account, then tried app and found it difficult to get to point of payment. Not as straightforward as other bank apps. It's also going in circles so doubt this will go anywhere.
Android
Nov 19, 2024
Very frustrating setting up a new person to pay
Android
Nov 19, 2024
The app does not open, Everytime I click on the app on my phone it simply disappears. Please fix
Lloyds Bank Mobile Banking - Product Description
New to our app? Join millions of customers who use this app for simple and safe everyday banking. Our app is fast, convenient and secure – keeping your bank details private at all times. What you can do • Log on quickly and securely with Touch ID, Face ID or three characters from your memorable information • Manage your account – check balances and pending payments • You can now block or cancel subscriptions in the app, just search for “subscriptions” in the app to find out more • Set up Direct Debits and standing orders • Pay in cheques • Easily transfer money and make payments to UK and international accounts • Get your Travel Money delivered for free to your home or local branch • Send money securely outside the UK or in a foreign currency • Receive notifications about payments and spending insights on your current account • View your PIN or request a new one • Easily request a new card, report lost or stolen cards, freeze them and order replacements • Quickly find and view transactions and statements • Update your contact details You can find plenty of other information in the app by using our ‘Search’ tool, as well as our handy ‘Help hub’. Getting started All you need is: • The phone number that you’ve registered with us • A Lloyds Bank personal, Lloyds Bank Islands personal, or Sterling international account Keeping you safe online We use the latest online security measures to protect your money, your personal information and your privacy. How we’ll contact you Using our app won’t affect how we contact you. Our emails will address you by your title and surname, and include the last four digits of your account number, or the last three digits of your postcode. Any texts we send will come from LLOYDSBANK. Be wary of any message that differs from this – it could be a scam. Important information Your phone’s signal and functionality may affect your service. Terms and conditions apply. When you use this app we collect anonymous location data to help combat fraud, fix bugs and improve future services. Touch ID requires at least iPhone 5s running iOS 10.0 or above or iPad (5th generation), iPad Pro, iPad Air 2, or iPad mini 3 (or later models). Face ID requires either iPhone X or later models, or iPad Pro with Face ID capability (2018 onwards). Everyday Offers is available to Lloyds Bank UK personal current account customers, excluding Basic Account holders, aged 18+ with a debit/credit card who bank online. Terms and conditions apply. Apple, the Apple logo, iPad, iPad Air, iPad mini, iPad Pro, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. Save the Change® is a registered trademark of Lloyds Bank plc. Lloyds Bank plc (registered in England and Wales (no. 2065), registered office: 25 Gresham Street, London EC2V 7HN). Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
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