44
poor
Lowe's Home Improvement | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
69%
Android
260 Reports
260 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
119 Reports
119 Reports
User Feedback
31%
iOS
119 Reports
119 Reports
69%
Android
260 Reports
260 Reports
Lowe's Home Improvement - Latest Quality Issues
iOS
Feb 25, 2025
Store said they had the product in stock and didn’t
Store said they had the ring chime, try to pickup and they didn't have it, and I pay for it and it wouldn't let me cancel the order
iOS
Feb 25, 2025
Fire trap to older people
Only one way out of store. Shopping areas blocked with stocking items and everything a mess. No people in area just carts and stuff blocking the area. Not just one area but whole store Plus having to do the work for yourself of checking out ! Will not go in store again !! Thank you .
iOS
Feb 26, 2025
Worst Curbside Service Ever
Ordered 10 bags of mulch via curbside service so I could quickly get in and out. I've done this with HD many times with no issues. I've been here for over 15 min with Lowe's, parked at curbside, checked in, waited…nothing. 10 min later went inside the store and they send me down to Garden Center. Waited here for a while and nothing. Finally, loading the mulch ourselves
iOS
Feb 27, 2025
Apple Pay does not work
When you try to use Apple Pay the app just says it's missing a phone number even after a phone number has been provided…
iOS
Feb 27, 2025
App use
When attempting to make adjustments to information such as address and adding a card the application freezes and glitches constantly and takes way too much time to do the simplest tasks. Otherwise it's great
iOS
Feb 27, 2025
No rewards
We signed up for the rewards at Lowe's and it wouldn't send me any code (tried 4 times) and it says that I am locked out. I tried changing my password but it wouldn't let me do that either. So once again no rewards for the hundred dollars we bought!!!! And no one at the CUSTOMER SERVICE DESK DIDNOt know how to fix it!!! So much for Lowe's!!
iOS
Feb 28, 2025
App needs help
This review is strictly about the app. The big issue is changing from one store to another. There's got to be an easier way to do it.
iOS
Feb 28, 2025
Works well except delivery
I find the app easy to use and the Lowe's delivery service good. However with the app each item has delivery method selected individually. I would like to be able to select one type of delivery for all items. After completing the order I had to go back through the order and select delivery method individually. I had to repeat this several times for some items. I think all items are now selected for delivery but I am a little worried I have missed one or two.
iOS
Feb 28, 2025
Can’t change store locations?
I've had to ask for support to help me change store locations. It used to be a real simple process, but now that has changed.
Lowe's Home Improvement - Product Description
Home to any possibility Whether you’re a Pro or have a DIY project on your mind, our app lets you search and shop thousands of products— anytime, on the go. NEW! EXCLUSIVE PRO EXPERIENCE A new experience just for Pros is here. Simply sign in with your Pro account and get access to all the Lowe’s for Pros features that make running your business easier. AISLE & SHELF INFO See aisle and shelf information right on the list page—so you know where to go in store. Plus, toggle with a switch to shop only at your preferred Lowe’s store. MOBILE CHECK-IN FOR STORE PICKUP Track your pickup order in real time on the home screen. When it’s ready, check in to let the store know you’re on the way so they can have your order waiting. VIEW IN YOUR SPACE See a product in your space before you buy, with augmented reality. Using your phone’s camera, scan the room and drop the product in your space to see it to scale. STORE FINDER Find the store that’s nearest to you along with the phone number, address, directions and drive time estimates. Plus, set your preferred store to get inventory, product locations and pricing*. *Remember to allow location services to get the most accurate information available. INBOX Get messages with special coupons, deals and exclusive promotions sent right to you. WEEKLY DEALS Check the weekly ad for deals at your preferred store. View page by page or by department. CUSTOMER RATINGS & REVIEWS Read what other users are saying about appliances, tools, home décor and beyond! Plus, write your own reviews and easily upload images. COMMUNITY Q & A Ask questions and get answers directly from manufacturers or other customers. QUICK LIST & LISTS Create a Quick List to keep projects organized. Tap the heart on any product page, scan a barcode, or type notes to add to your list—no sign in required. ORDER & PURCHASE HISTORY Keep track of pending and completed orders all in one place. LOWE’S ON APPLE WATCH Add your virtual mylowes card to your digital wallet, access your Quick List and find your closest Lowe’s store.
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