58
fair
Lufthansa | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
69%
Android
147 Reports
147 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
67 Reports
67 Reports
User Feedback
31%
iOS
67 Reports
67 Reports
69%
Android
147 Reports
147 Reports
Lufthansa - Latest Quality Issues
Android
Jan 25, 2025
After installing the app, I tried to open it, but unfortunately it only showed a crane on a blue field, and it stopped after 5 minutes. A new attempt was successful until I logged in with the Miles&More number and PIN, but there was no response for 10 minutes, so it stopped again. Now I have the boarding passes on my phone with the booking code, but the crane login is a white spot on the screen. There is room for improvement here - even for the "world's best" app.
Android
Jan 26, 2025
Can't log in. It asks to enter some authentication code from some application. No idea what it's about. Too bad, because I'm planning a flight and wanted to have everything at hand, but I'll have to print tickets etc.
Android
Jan 27, 2025
I can't login, it wants to check certificates in Chrome. But never finishes...
Android
Jan 27, 2025
Doesn't work. Just crashes when attempting to open.
Android
Jan 27, 2025
The app's collaboration with the Miles&More system regularly doesn't work. The problem hasn't been fixed for years. The bureaucracy is a bit cumbersome.
Android
Jan 27, 2025
Can't log in
Android
Jan 28, 2025
Too complicated. Not very helpful when there are flight problems. No storage of past flights.
Android
Jan 28, 2025
One of my worst experiences in terms of use: forces the activation of double authentication but impossible to configure from the app. And once activated on the site, it is impossible to connect to the app with an abstruse error message.
Android
Jan 28, 2025
What is this crap with Miles and More? I just want to log in to the app and not necessarily register with Miles and More. I fly far too rarely for this password-memorizing to become even more complicated with pointless app passwords. Unfortunately, you can't give less than one star.
Lufthansa - Product Description
Your personal assistant Keep all your flights stored in the app and benefit from a complete overview of your trips. Your personal trip assistant offers real-time relevant information and you can stay up to date with flight related notifications. Check in, change or reserve your seat and receive your boarding pass – all this can be done quickly and conveniently in the trip assistant during your journey. Book your trip All services at your fingertips. Customise your trip to fit your needs: - Offers by country of departure - Book flights and rental cars - Overview of booked flights - Choose your seat and purchase additional baggage - Present your mobile boarding pass directly out of the app – even offline Personal profile Use your Travel ID or Miles & More login and benefit from personalised services. In your profile you can edit your personal details and use our mobile services even more conveniently and quickly. More services The Lufthansa App offers many more services and useful information such as flight status, contact details, and more.
All intellectual property rights, including trademarks and word marks, are the property of respective owners