56
fair
Lufthansa | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
70%
Android
181 Reports
181 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
77 Reports
77 Reports
User Feedback
30%
iOS
77 Reports
77 Reports
70%
Android
181 Reports
181 Reports
Lufthansa - Latest Quality Issues
Android
Nov 15, 2024
Poor workflow to check in, problems loading when in-airport, somehow lags Google flights for flight status updates, inconsistent saving of user profile data
Android
Nov 15, 2024
The app works OK, only one thing phone country seems to dictate what countrys passport you may enter, the two are not necessarily the same nowadays!
iOS
Nov 16, 2024
Can’t change language
For some reason the app is in Spanish instead of English and I can't find out how to change it. I only understand a little Spanish.
iOS
Nov 16, 2024
Since the last update, background apps are set to mute when the LH app is opened
If you listen to podcasts, music, Spotifiy, etc., the previously used app is set to mute when you open the LH app. So music, podcasts, etc. are stopped. Is NOT changeable in the settings of the LH app or iPhone/iPad settings > notifications. Bugs. Please go back to the way you did before.
iOS
Nov 17, 2024
Luggage
The airline employees are excellent! The comfort of the plane is good. I started my travel without checked baggage for ease of travel. In the end the airline picked me out to check my bag. Two previous experiences with Luftansa my bags were checked and both delayed at my inconvenience by hours. This is not the service I paid for, extremely disappointed again. Thank you for asking for feedback. Wendy
Android
Nov 17, 2024
To use the app, I would have to download a second app for authentication. No thank you.
iOS
Nov 17, 2024
4 years in a row again and again trouble with bookings of 10 or more people
For the past four years, I've been flying with Lufthansa at least once a year. On none of these flights did anything go completely smoothly. But well, this is supposed to be about the app. Try booking a tour group of ten people or more. Catastrophe. Even worse is the check-in.
iOS
Nov 17, 2024
Does not work on iPhone
This app works perfectly on my iPad, but cannot login on my iPhone… Very, very frustrating
Android
Nov 19, 2024
It's just not possible to log into the app. I enter the 2-factor authentication code and it gives an error.
Lufthansa - Product Description
Your personal assistant Keep all your flights stored in the app and benefit from a complete overview of your trips. Your personal trip assistant offers real-time relevant information and you can stay up to date with flight related notifications. Check in, change or reserve your seat and receive your boarding pass – all this can be done quickly and conveniently in the trip assistant during your journey. Book your trip All services at your fingertips. Customise your trip to fit your needs: - Offers by country of departure - Book flights and rental cars - Overview of booked flights - Choose your seat and purchase additional baggage - Present your mobile boarding pass directly out of the app – even offline Personal profile Use your Travel ID or Miles & More login and benefit from personalised services. In your profile you can edit your personal details and use our mobile services even more conveniently and quickly. More services The Lufthansa App offers many more services and useful information such as flight status, contact details, and more.
All intellectual property rights, including trademarks and word marks, are the property of respective owners