61
fair
Lufthansa | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
67%
Android
183 Reports
183 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
89 Reports
89 Reports
User Feedback
33%
iOS
89 Reports
89 Reports
67%
Android
183 Reports
183 Reports
Lufthansa - Latest Quality Issues
iOS
Dec 16, 2024
Worst treatment possible
I cant even count anymore how many conexions these guys have made me miss. Their solution for 10 extra hours of your time its to give you some peanuts to buy a sandwich. They refused me to join every lounge even trying to pay for it. The reason? No reason was given to me, just rejection.
Android
Dec 17, 2024
The app is simply no longer compatible with my Samsung Galaxy S8, I am speechless.
iOS
Dec 17, 2024
My bookings are not visible.
For some time now, my bookings have not been displayed in the app. Neither the future nor the past are visible. Can't add a booking manually. All of this worked until recently. Please repair.
iOS
Dec 18, 2024
Used to be really good
This app used to be really good, now for no reason it is no longer showing flights booked with M&M airlines outside of LH group. It was very useful, not sure why it's been disabled!
Android
Dec 18, 2024
The app is terrible. Identification via Mes & More in two steps is simply pointless and annoying. Please stop that! This is not protection, it is a waste of time for the travelers.
iOS
Dec 18, 2024
Been waiting for months to get compensations for flights that were delayed
Customer service is absolutely rubbish. At the airport, they told me to send a request via their website to get compensation for the hotel and food that we had to pay because Lufthansa had delayed flights. It's been 5 months, multiple emails sent, and still nothing has been done. I'm very disappointed…
Android
Dec 18, 2024
Terrible application performance and app UX Non usable
Android
Dec 19, 2024
Easy and intuitive. It's just a shame to be translated into a very mediocre Portuguese.
Android
Dec 19, 2024
Crashes, stops. Check in is not possible. Hotline can't help
Lufthansa - Product Description
Your personal assistant Keep all your flights stored in the app and benefit from a complete overview of your trips. Your personal trip assistant offers real-time relevant information and you can stay up to date with flight related notifications. Check in, change or reserve your seat and receive your boarding pass – all this can be done quickly and conveniently in the trip assistant during your journey. Book your trip All services at your fingertips. Customise your trip to fit your needs: - Offers by country of departure - Book flights and rental cars - Overview of booked flights - Choose your seat and purchase additional baggage - Present your mobile boarding pass directly out of the app – even offline Personal profile Use your Travel ID or Miles & More login and benefit from personalised services. In your profile you can edit your personal details and use our mobile services even more conveniently and quickly. More services The Lufthansa App offers many more services and useful information such as flight status, contact details, and more.
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