52
fair
Lyft | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
36%
Android
620 Reports
620 Reports
iOS unitQ Score
iOS User Feedback
64%
iOS
1089 Reports
1089 Reports
User Feedback
64%
iOS
1089 Reports
1089 Reports
36%
Android
620 Reports
620 Reports
Lyft - Latest Quality Issues
iOS
Dec 17, 2024
Rejects payment card
Since my card expired I have been unable to update it and Lyft has been unable to help. I use the same card on uber, max, Netflix, prime, Apple, paramount… world everywhere except Lyft and they tell me to call my bank. Some nerve. Terrible app, no wonder they have barely any international presence ! They're useless
iOS
Dec 17, 2024
Hidden fees
I was charged for 2 consecutive months a fee that I didn't agree to
iOS
Dec 17, 2024
$3 charge
The app has been mostly great. Easy to use, plenty of good drivers. One driver, however, recently accepted a ride and didn't leave his location for almost 10 minutes. I messaged and told him to cancel it. He didn't, so I canceled it. I put the reason into the app for cancellation as driver not moving. The app charged me $3 for the ride, and the driver caused me to be late to work. Lyft should recognize when a driver doesn't move after 5 minutes from their starting location, the app should reschedule the trip with another driver, and should penalize the driver for frustrating a customer. He basically stole $3 from me.
iOS
Dec 17, 2024
Do not trust wait times
Wait times are consistently off. If it says driver is 5 minutes away, it is more likely that they are 12-13 minutes away. Very frustrating. Not the drivers' fault, Lyft's fault.
iOS
Dec 17, 2024
Today Dec 17th
My ride did not arrive at the location I input and when I called him ?? He cancelled as he was a older man and did not want to come to the correct location!
iOS
Dec 18, 2024
Unaware drivers
Lyft please educate your drivers on the city they are driving in. Have them take a test. More and more the drivers waste time following incorrect directions on their navigation. The are completely unaware of their surroundings and city. They don't understand their cities freeway system. The driver continuously cancel even when you are chasing after them.
iOS
Dec 18, 2024
Map needs updating!!
They don't allow me to put my exact address and their GPS is weird.
iOS
Dec 18, 2024
NOPE
Every time I cancel a ride due to the driver not showing up (which happens often) I still get charged. EVERY TIME!! Very UNRELIABLE!!!
iOS
Dec 18, 2024
everything is subpar
yall charge extra to schedule a ride 2+ hours in advance but then half the time the drivers are late. then you guys nag me to give a tip IN ADVANCE?! the purpose of a tip is good service. idk who i'm getting into the car with, why would i give them a tip if idk if they're a good driver? speaking of not knowing who i'm getting in the car with, what's the point of the womens plus option? you'll match me with women and “nonbinary” people? if you believe nonbinary is a thing, what's to say i'm not going to get into the car with a man in a dress? i had to turn it off because i feel safer with normal non mentally ill men than mentally ill men dressed in woman face. the only reason i still use lyft is out of necessity. but at this point i might as well pay extra to uber
Lyft - Product Description
Get where you’re going with Lyft. Whether you’re catching a flight, going out for the night, commuting to the office, or running errands in a rush, the Lyft app offers you multiple ways to get there. EASY TO USE Enter your destination. See your route and ride cost up front. Choose Priority Pickup to get going quick. Boom. Done. Simple CHOOSE YOUR WHEELS Choose from Wait & Save, Priority Pickup, Bikes & Scooters, Lyft XL, Lyft Lux, Transit, or even Rentals. AFFORDABLE RIDES Our Wait & Save option helps you get around for less. And you can find the fastest public transit routes, too. * Lyft ride types may vary by region. Check the app to see what is available in your city. — Prices vary based on market condition. By downloading the app, you agree to allow Lyft to collect your device's language settings.
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