53
fair
Lyft | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
45%
Android
766 Reports
766 Reports
iOS unitQ Score
iOS User Feedback
55%
iOS
946 Reports
946 Reports
User Feedback
55%
iOS
946 Reports
946 Reports
45%
Android
766 Reports
766 Reports
Lyft - Latest Quality Issues
Android
Jan 29, 2025
I had always had good service with lyft, but on my last ride to the airport, I paid for a standard ride, which showed a wait time of 7 minutes instead of the cheaper wait and save ride which had a wait time of 15 minutes. My wait time ended up being 22 minutes, yet I was still charged for the 7-minute standard ride. Lyft offers no customer support to talk to anyone about this issue, so they get a 1☆ rating instead of a five☆ rating. I guess I will be using Uber from now on.
Android
Jan 29, 2025
Charged me more then what I was quoted and automatically took a tip
Android
Jan 29, 2025
Why in the hell would yhe app ask me.to confirm my drivers license as a passenger? After 30 days out of the country i open the app to call for a ride and Lyft requires to confirm a document that is sitting at my apartment. Make that makes sense. Seriosuly this company should go bankrupt.
Android
Jan 29, 2025
Always picks up wrong location and won't let you edit even before the ride then charges a fee
Android
Jan 30, 2025
I've never been lied to by anyone more than this app. How far will your car be when you make an order? How far away is it now, as measured by minutes? I don't know but I know the numbers they give you are lies
Android
Jan 30, 2025
honestly one of the worst companies I've ever been FORCED to deal with. yes there is Uber also. wow all the choices. you cannot dispute charges, there is no phone number to call Lyft. they just screw people out of money and laugh all the way to the bank. absolutely useless company that forced the taxi companies to go extinct in my area, and then they don't care
Android
Jan 30, 2025
I used it twice 1st time was awesome but 2nd time was unexpectedly no show, I ordered it the nite before to the airport. NEVERSHOWED UP I CALLED AN CALLED MISSED MY ✈️
Android
Jan 30, 2025
They'll tell you 8 min and not even assign a driver for another 20..no contact for support on active ride only finished.. lousy app..nice drivers when you finally get one tho
Android
Jan 30, 2025
the prices jump up 10$ 15$ after you select to pay for certain rides
Lyft - Product Description
Get where you’re going with Lyft. Whether you’re catching a flight, going out for the night, commuting to the office, or running errands in a rush, the Lyft app offers you multiple ways to get there. EASY TO USE Enter your destination. See your route and ride cost up front. Choose Priority Pickup to get going quick. Boom. Done. Simple CHOOSE YOUR WHEELS Choose from Wait & Save, Priority Pickup, Bikes & Scooters, Lyft XL, Lyft Lux, Transit, or even Rentals. AFFORDABLE RIDES Our Wait & Save option helps you get around for less. And you can find the fastest public transit routes, too. * Lyft ride types may vary by region. Check the app to see what is available in your city. — Prices vary based on market condition. By downloading the app, you agree to allow Lyft to collect your device's language settings.
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