35
poor

MANGO - Online fashion | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Mango? Unlock additional insights
Android unitQ Score
Android User Feedback
32%
Android
55 Reports
iOS unitQ Score
iOS User Feedback
68%
iOS
118 Reports
User Feedback
68%
iOS
118 Reports
32%
Android
55 Reports
MANGO - Online fashion - Latest Quality Issues
iOS
Feb 25, 2025
Inventory problem
The products I actually want to buy are always cancelled during the order preparation process, I experience this problem repeatedly with orders. If there is a stock problem, why are you selling?
iOS
Feb 26, 2025
Landscape Orientation
Please introduce landscape orientation as the app becomes useless for iPad users.
Android
Feb 26, 2025
Terrible app, crashes, won't even take me to checkout
iOS
Feb 27, 2025
Dont order ONLINE - NO REFUND
Worst Customer service EVER award. I been chasing for a refund for past 2 months and that too due to Mango teams Out Of Stock. No contact number to reach No Branch will help you. Email is only 1 option and will never solve your problem. 24 emails back and forth and no solution. I doubt its a SCAM.
Android
Feb 27, 2025
The app was working fine but for over a week it hasn't let me complete the purchase. I've already updated it, uninstalled it and reinstalled it, I've already changed the payment method, and I've even tried to purchase as a guest and it still won't let me make the purchase. I've reported it to customer service and the service is terrible. I've sent images to technical support and they responded that the country was incorrect and that's not true. The image clearly says Mexico. The error continues.
iOS
Feb 27, 2025
Don’t care about loyal clients
I have bought hundreds of things from Mango and most of them through the app. Weeks ago I had a problem with my card while buying and since then I have not been able to buy using the app or website. I can use normally my card everywhere and the bank checks and there are no issues. I reached out to customer service and they basically say they will do nothing and don't care. No options, alternatives, nothing. It's frustrating to have been such a loyal customer to a company that really don't care about their customers
iOS
Feb 27, 2025
Delivery, cargo, stock control are beyond terrible
Don't order from Mango if you are smart, it arrives after 1 month. Read on Mango-sikayetcar and then order.
iOS
Feb 27, 2025
Unable to make purchase
I cannot select the credit card installment cash option on the purchase page because I cannot scroll down, so I cannot shop. The app does not work despite all the updates.
Android
Mar 1, 2025
Unable to place an order. Cannot check availability in stores. Store phones are not active.
MANGO - Online fashion - Product Description
Description. 

Get the latest trends and discover them from any location. If you love wearing fashion and using any occasion to buy clothes via the internet, download our MANGO app. Simple, easy and intuitive! 

Our most digital version features all the garments in the collection: women’s, men’s and children’s clothing. What’s more, through notifications you can discover the latest products, enjoy exclusive offers and stay up to date with the latest trends in online fashion. 

Choose your favourites with the app! Download it free and enjoy a unique experience in mobile format. 

Fashion on your mobile. 

Wherever you are, log on quickly to get your must-haves. Browse through the different collections featured, be inspired by the proposed outfits in each editorial and find what you are looking for by using the size, colour and price filters. Be inspired by all the proposals for the perfect shopping experience.  

Your online shopping bag can be accessed from any device. 

Whenever you log on to our online clothing app with your user ID and password, your items will be saved so that you can access them from any device. So, if you start filling your shopping bag from your Smartphone and later decide to continue shopping via your Tablet, the items will be synchronised, allowing you to finalise your order whenever and however you want. Enjoy your online fashion app whenever you want! 

Barcode scanner. 

You can also use the app when you are shopping in our physical stores. If you see an item you want to buy but there are none left in your size or preferred colour, you can get it via our app. Scan the barcode of the item, or enter it manually, to see where you can find one or to buy it online. Once you have placed the order, you can receive it at home or at your preferred location. 

Exclusive information

You can also use our app to stay up to date with our promotions and exclusive offers in online fashion. Enable the instant notifications feature and you’ll be among the first to discover the new collection garments arriving each week, the lookbooks to inspire your stylings of the season and the discounts and promotions you can enjoy. 

Find your nearest store. 

If you need to have the garment you want right now, use the geolocation feature of our app and find your nearest store and the quickest way to get there. 

Create your Wishlist. 

Now, your Wishlist, in a single click: include all the garments you like most in your Wishlist. Also, if you didn't manage to buy a garment in time, you can enable an availability notification. Simply enter your e-mail and you’ll receive a message as soon as it’s back in stock. 

Manage your account. 

Log on to your profile and edit your personal data whenever you like, for example the delivery address. You can also log on to the My orders section to keep all your till receipts, for both online orders and your purchases in physical stores.  You can also track all your orders and manage any returns. 

The MANGO app is much more than an online store. Shop in a simple and secure way. 

We invite you to send us your comments and suggestions on this update at the following e-mail address: online@mango.com
Want to improve your unitQ Score by 20% within 30 days?
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