56
fair
Back Market - Buy & Sell | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
29%
Android
89 Reports
89 Reports
iOS unitQ Score
iOS User Feedback
71%
iOS
218 Reports
218 Reports
User Feedback
71%
iOS
218 Reports
218 Reports
29%
Android
89 Reports
89 Reports
Back Market - Buy & Sell - Latest Quality Issues
iOS
Mar 30, 2025
disappointing
I bought two iPhones and in a couple of months the screen was no longer visible and the after-sales service leaves a lot to be desired
iOS
Mar 30, 2025
Worst side
I bought an iphone 12 a year ago for 600€ at this site, it had a fake screen, I wanted to sell it there again a few days ago, Backmarket offered me 206€ so I sent it there then I waited 2 weeks and suddenly they only wanted to give me 60€ because they scratched it now I got my phone back completely scratched again and didn't get any money Never buys or sells anything there
iOS
Mar 30, 2025
return
I have been trying to return a product for days, and it does not let me enter to print the proof of purchase. I am contacting them and they do not answer.
iOS
Mar 31, 2025
disappointing.
I buy a computer in excellent condition and I get the screws on the back badly hooked. The computer that was supposedly excellent and on Spanish keyboard I get an international computer that cannot be configured in Spanish language and the keyboard full of stickers to simulate the Spanish language. I proceed to return the item and Back Market does not answer, they respond to a daily message when they supposedly have customer service from Monday to Saturday and are not able to maintain a fluid conversation, they change you every day from one operator to another. They send me a link in which I can supposedly schedule the pickup from the computer and that link does not take me anywhere, it takes me to the DHL page but it does not allow me to schedule a pickup, it asks me for a tracking number and even if I enter the order number, it does not let me make the return, I continue to try to get a response from Back Market and they do not solve anything. I've been trying to return the computer for two weeks and I can't do my work for which I need it. Terrible customer service.
iOS
Mar 31, 2025
telephone
I paid €5 for the phone I ordered on March 29, 2025 to arrive faster and I feel like either he didn't have it in stock or he makes it. 12th phone ordered on your site! 😤
iOS
Mar 31, 2025
High price
Price at the same price as new, what's the point? Or even more expensive!!
iOS
Mar 31, 2025
Super
Fast processing and delivery. Good product. But why is there no "premium" on the application as can be found on the website???
iOS
Apr 1, 2025
HORRIBLE
I bought a 13 from them years back and it lasted great. But eventually gave out. which is fine it was years old. So i went through them again to get a new phone on a payment plan. Each time the phone was poor quality in one way or the other. So i decided to eventually go through someone else. I was promised by one agent my Payment plan would be dispelled once i traded in the phone i was using. Come time for me to use the better quality new phone i got else where and i go back and forth with them and affirm. Then passive aggressive condescending response from an agent I had an open chat with.
Android
Apr 1, 2025
If you have a problem with a product, they refer you to their supplier and if they don't respond you stay as you were and their page gives you nothing but error
Back Market - Buy & Sell - Product Description
Back Market is the best marketplace to snag premium quality refurbished tech like smartphones, laptops, game consoles, and tablets at up to 70% less than brand new. Better for your wallet, better for the planet. With our app, you can: - Shop for refurbished tech - Keep tabs on all your orders - Save your fave devices - Track price drops - Assess your tech for trade-in Buy refurbished devices from certified refurbishers with the Back Market app. - Every device comes with a free 1-year warranty - Free shipping on every order - 30 days to change your mind - Track your order in app - Pay for your device in installments - 5% discount for college students Devices sold on Back Market are up to 70% less than new year-round. Plus, our quality charter means our refurbished tech is a grade above other marketplaces like Amazon. For anything else, our in-house customer service team is ready to chat, 6 days a week. Whatever you’re looking for, we’ve got the (refurbished) goods. - Apple products (iPhone, AirPods, MacBook, iPad, Apple Watch, iMac) - Smartphones (iPhone, Samsung Galaxy, Huawei, Xiaomi, Pixel, Sony Xperia, OnePlus, Honor) - Tablets (iPad, Surface Pro, Galaxy Tab, Huawei MediaPad) - Office laptops & PC gaming (MacBook, ultra-portable Surface Book, Lenovo, Dell, HP, Asus, Acer) - Video game consoles (Xbox, PlayStation, Nintendo Switch) - Headphones & Speakers (Bose, Sony, Beats, JBL) - Cameras & camcorders (Canon, Nikon, Pentax, Sony, Polaroid, GoPro) - 4K TV, video projectors, home cinema (Samsung, LG, Sony, Panasonic, Apple TV) - Drones, scooters, smartwatch, household appliances, beauty, health, do-it-yourself Trade in your unwanted tech for cash with Back Market Trade-In. It’s easy! - Sell your smartphone, tablet, gaming console, speaker, or headphones - Receive an offer in minutes - Shipping covered by Back Market - Get cash money in your bank account within 6 business days from receipt of your device. Make sure your tech is giving 100 Use Back Market’s in-app assessment to test your phone's functionality. You’ll get a rundown of these key metrics in seconds. - Network and connections (3G, 4G, GPS, Bluetooth, and Wifi) - Audio and video performance (microphone, speakers, camera) - The screen (touch, multitouch, brightness, color, 3D Touch) - Sensors (Touch ID, Face ID, Gyroscope, Accelerometer) Choosing refurbished helps out your wallet — and the planet. Refurbished tech has up to 95% less of an impact on the environment compared to brand new. More questions? We’re just an app away.
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