63
fair
Back Market - Buy & Sell | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
51%
Android
260 Reports
260 Reports
iOS unitQ Score
iOS User Feedback
49%
iOS
246 Reports
246 Reports
User Feedback
49%
iOS
246 Reports
246 Reports
51%
Android
260 Reports
260 Reports
Back Market - Buy & Sell - Latest Quality Issues
iOS
Dec 17, 2024
Bad on purpose
I ordered an iPhone 11 Pro on this site about 2 months ago and it didn't go well. Quite quickly the phone started to have sound problems during video calls, which for me is very annoying because I am hard of hearing and I need to read lips in order to understand better on the phone. So I contact the customer service who tells me to send them the phone, which I quickly execute. About 2 weeks later I receive a message from the service provider who tells me that the repair of the phone cannot be done in after-sales service because (and then I never knew where they got this from) I supposedly told them that I tried to have it repaired by someone else, and on the other hand the phone has a tiny crack of about 5mm on the back. She must have been present at the reception because this phone never fell out and anyway I immediately put a case. So I find myself with a phone that I paid 340€ for that doesn't work and the after-sales service sends me a fallacious excuse so as not to take their responsibility. I strongly advise against it.
iOS
Dec 18, 2024
Bad Shipping and Battery Scam
I had a lot of problems with shipping my Iphone 15 pro max. They sent the wrong address and then the carrier did not send it. After the package did not arrive I had to call the carrier to go and pick it up, thus wasting many days. Then on top of that, I dig my phone and see that the health of the battery (WHICH I HAD PAID EXPRESSLY FOR IT TO BE NEW) is not at 100% and it had already been charged more than 140 times. When I contacted support they told me that they couldn't refund my battery money, that I had to return the phone and start over. THEY HAVE NO SHAME...
iOS
Dec 18, 2024
Service to review
I am extremely disappointed and angry with the site. A purchase made 3-4 months after the phone screen all black but the sound and vibration are there... I have it diagnosed urgently because it is a work tool. Defective screen and burnt out. Because of this and request from your technicians, they refuse to take it out of my way. Buy in new condition with new battery. So 100% battery capacity, 1 year later it is at 89% Not reliable, not satisfied at all I don't recommend it and it's a shame.
Android
Dec 18, 2024
Well delivered, on the other hand the promo codes are unusable. Is 18 characters necessary? Or no promotion, it would be simpler!!
iOS
Dec 18, 2024
C
Black Market I strongly advise against it, I am very disappointed on their part
iOS
Dec 18, 2024
DO NOT GET THIS I REPEAT DO NOT GET THIS
YOU WILL GET SCAMMED THEY LIE ABT SHIPPING TIME AND DONT SHIP AT ALL GAVE THEM 250$ AND DIDNT GET ANY ELECTRONIC ITEM
Android
Dec 19, 2024
It is impossible for me to connect the wifi box with the corresponding application. Maybe a failure of the wifi box?
Android
Dec 19, 2024
Block product reviews
Android
Dec 19, 2024
well my site too slow a lot of products leave while out of stock
Back Market - Buy & Sell - Product Description
Back Market is the best marketplace to snag premium quality refurbished tech like smartphones, laptops, game consoles, and tablets at up to 70% less than brand new. Better for your wallet, better for the planet. With our app, you can: - Shop for refurbished tech - Keep tabs on all your orders - Save your fave devices - Track price drops - Assess your tech for trade-in Buy refurbished devices from certified refurbishers with the Back Market app. - Every device comes with a free 1-year warranty - Free shipping on every order - 30 days to change your mind - Track your order in app - Pay for your device in installments - 5% discount for college students Devices sold on Back Market are up to 70% less than new year-round. Plus, our quality charter means our refurbished tech is a grade above other marketplaces like Amazon. For anything else, our in-house customer service team is ready to chat, 6 days a week. Whatever you’re looking for, we’ve got the (refurbished) goods. - Apple products (iPhone, AirPods, MacBook, iPad, Apple Watch, iMac) - Smartphones (iPhone, Samsung Galaxy, Huawei, Xiaomi, Pixel, Sony Xperia, OnePlus, Honor) - Tablets (iPad, Surface Pro, Galaxy Tab, Huawei MediaPad) - Office laptops & PC gaming (MacBook, ultra-portable Surface Book, Lenovo, Dell, HP, Asus, Acer) - Video game consoles (Xbox, PlayStation, Nintendo Switch) - Headphones & Speakers (Bose, Sony, Beats, JBL) - Cameras & camcorders (Canon, Nikon, Pentax, Sony, Polaroid, GoPro) - 4K TV, video projectors, home cinema (Samsung, LG, Sony, Panasonic, Apple TV) - Drones, scooters, smartwatch, household appliances, beauty, health, do-it-yourself Trade in your unwanted tech for cash with Back Market Trade-In. It’s easy! - Sell your smartphone, tablet, gaming console, speaker, or headphones - Receive an offer in minutes - Shipping covered by Back Market - Get cash money in your bank account within 6 business days from receipt of your device. Make sure your tech is giving 100 Use Back Market’s in-app assessment to test your phone's functionality. You’ll get a rundown of these key metrics in seconds. - Network and connections (3G, 4G, GPS, Bluetooth, and Wifi) - Audio and video performance (microphone, speakers, camera) - The screen (touch, multitouch, brightness, color, 3D Touch) - Sensors (Touch ID, Face ID, Gyroscope, Accelerometer) Choosing refurbished helps out your wallet — and the planet. Refurbished tech has up to 95% less of an impact on the environment compared to brand new. More questions? We’re just an app away.
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