73
good

Maple – Online Doctors 24/7 | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
65%
Android
86 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
46 Reports
User Feedback
35%
iOS
46 Reports
65%
Android
86 Reports
Maple – Online Doctors 24/7 - Latest Quality Issues
iOS
Jan 15, 2025
It’s fake not worth it
It's fake app. It's not working. It's wasting our taxpayer money.
Android
Jan 17, 2025
Not very professional. Hard to get attended to.
Android
Jan 17, 2025
I used to be able to pay for a one time consultation. Now every time I try to get an appointment, I cannot book anything because it tries to force me into a subscription that costs way more than the previous appointments. Used to be good. Now I am never using Maple again.
Android
Jan 17, 2025
Do not get this app. Used to be pay per visit, which would be fantastic, but now they are forcing their customers to pay an aggregious 80$ a month to even use any of the services. They say its to allow greater health care coverage, but if it was, they would allow the option. The Customer service is extremely buggy and unreliable. I have put in 4 requests for an appointment and they rejected all 4 without giving me any reason why. Horrible, horrible app.
Android
Jan 18, 2025
Costs 80$ a month to do anything app is useless without a subscription
Android
Jan 22, 2025
Works ok in general but slow, glitchy, frequent connection errors. The app's login timeout in particular is ridiculously short (1min?)...blink and the app is constantly "signing out", requiring you to re-login. That along with silly glitches (like with username field) means rather sloppy programming unfortunately. But grateful for what it does do and especially that it still supports older Androids. Also the practitioners on it have been generally great.
Android
Jan 23, 2025
Terrible! $70 up front. No specialist. Now fighting for a refund. No phone number for support. Live chat is pointless. Save the grief and avoid maple!
iOS
Jan 23, 2025
Very bad
Every time that I tried to talk with a doctor in the “Get care” and it bugs and won't let me talk to a doctor
iOS
Jan 24, 2025
Just as bad as regular Canadian healthcare
Honestly, may as well wait all day at the walk in. The doctor was rude, not listening to my concerns, and left me feeling hopeless.
Maple – Online Doctors 24/7 - Product Description
See Canadian-licensed doctors online in minutes any time, 24/7, for virtual healthcare appointments, prescriptions, sick notes, and more. Skip the wait—it’s easy. 

See a doctor, nurse practitioner or specialist online with Maple, Canada’s top-rated virtual care app with over 1 million five-star reviews. Receive a diagnosis, prescriptions, sick notes, medical advice, lab requisitions, and more at the medical provider’s discretion following a chat via secure text, audio, or video. 

Skip the waiting room and save hours in travel time—join millions of Canadians connected to Maple and get on-demand healthcare that revolves around your needs and schedule. 

HOW DOES MAPLE WORK?
Download the app and request a consultation from a Canadian-licensed doctor online at the tap of a button. No matter where you’re located in Canada, Maple connects you to a provider in minutes, 24/7. Get prescriptions or a refill delivered to your home or have your prescription sent to your local pharmacy for pickup. 

You can also use Maple to book consultations with healthcare specialists, including dermatologists, mental health therapists, endocrinologists, sleep therapists, naturopathic doctors, allergists, and many more depending on your province. Maple is your one-stop solution for all your health needs. 

Fees apply for services that aren’t covered by provincial governments, though they can often be reimbursed if you have coverage from an insurer. 

WHAT ARE MAPLE’S CORE FEATURES?
 • Skip the waiting room-see doctors online, on-demand or by appointment
 • Trusted healthcare—get a diagnosis, lab test requisitions, sick notes, and more at the discretion of a Canadian-licensed healthcare provider
 • Prescription delivery-get your prescriptions delivered or have your prescription sent to your local pharmacy for pickup
 • Secure medical record-keeping-complete medical records that you control
 • 15+ specialties-see a dermatologist, mental health therapist, endocrinologist, naturopath, and more
 • Family features-add dependents to your account and get care for family member
 • Largest network-Canada’s largest network of  • Canadian-licensed doctors, nurse practitioners, and specialists
 • Bilingual services- get care from a provider in English or French

WHAT KIND OF ISSUES CAN DOCTORS ON MAPLE TREAT?
Doctors on Maple can support you with a wide range of medical issues and symptoms, including:
 • Cough/cold/flu
 • Urinary tract infections
 • Sexual health-e.g. STD advice/treatment
 • Erectile dysfunction
 • Prescription renewals 
 • Eye infections/strep throat/sinus infections
 • Stomach flu
 • Mental health-depress/anxiety
 • Birth control prescriptions
 • Sick notes
 • And much more

WHO ARE THE DOCTORS ON MAPLE? 
All the doctors, nurse practitioners and specialists on our platform are hand-selected, qualified providers licensed to practice in Canada. They practice family or emergency medicine in Canada and are the same professionals you might see at a family doctor’s office or hospital. 

Each helpful provider is passionate about delivering outstanding healthcare, answering questions, and serving Canadians in new and innovative ways so that they can get the care they need, faster. 

IS MAPLE PRIVATE AND SECURE?
Our safety and security are our top priorities. We protect your data through robust encryption, frequent testing, account security features, and other policies and processes that meet the industry’s highest standards. Only you and your doctor have access to your Maple consultation records. 

For more information, you can find our complete Privacy Policy online at getmaple.ca/privacy/
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