Quality degradation at Maple – Online Doctors 24/7  
Users report higher volume of Quality Issues than usual
59
fair

Maple – Online Doctors 24/7 | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Medical
Work at Maple Corporation? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Maple Corporation? Unlock additional insights
Android unitQ Score
Android User Feedback
67%
Android
78 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
39 Reports
User Feedback
33%
iOS
39 Reports
67%
Android
78 Reports
Maple – Online Doctors 24/7 - Latest Quality Issues
Android
Nov 13, 2024
Great but lost the connection on a second issue and looks like I need to add everything in again.
Android
Nov 14, 2024
Used to work fine. Now it doesn't open.
iOS
Nov 14, 2024
Disappointed in Change of Service Model
Very disappointed to learn that you can only access prescription refills, etc when you pay for the maple membership and can no longer pay per visit. I have used the app since 2020 and will no longer be using it because of this change.
Android
Nov 16, 2024
Waited for an appointment and when everytime I clicked on consultation it said consultation not found. Then they closed it and said I didn't respond. Technical issue maybe?
Android
Nov 16, 2024
I have a significant issue with my health and they cannot give a referral to a specialist. Still have to go see a doctor. Update: tried Maple again. "Go visit a doctor in person." No other options given or discussed. What a waste of money.
Android
Nov 17, 2024
Hard to manage and sign in
Android
Nov 18, 2024
Tried to book appt using BC MEDICAL. The App said this option was available however there was NO field unless you wanted to wait a week or two. You had to use a credit card to complete otherwise. If you are willing to pay and not use your medical, seems that's all this App was good for
Android
Nov 19, 2024
So hard to get into
Android
Nov 19, 2024
I had a consult and the doctor recommended that I get a consultation with a doctor licenses in Nova Scotia. I set up a consult and after waiting almost 3 hours it just canceled and everything was deleted.
Maple – Online Doctors 24/7 - Product Description
See Canadian-licensed doctors online in minutes any time, 24/7, for virtual healthcare appointments, prescriptions, sick notes, and more. Skip the wait—it’s easy. 

See a doctor, nurse practitioner or specialist online with Maple, Canada’s top-rated virtual care app with over 1 million five-star reviews. Receive a diagnosis, prescriptions, sick notes, medical advice, lab requisitions, and more at the medical provider’s discretion following a chat via secure text, audio, or video. 

Skip the waiting room and save hours in travel time—join millions of Canadians connected to Maple and get on-demand healthcare that revolves around your needs and schedule. 

HOW DOES MAPLE WORK?
Download the app and request a consultation from a Canadian-licensed doctor online at the tap of a button. No matter where you’re located in Canada, Maple connects you to a provider in minutes, 24/7. Get prescriptions or a refill delivered to your home or have your prescription sent to your local pharmacy for pickup. 

You can also use Maple to book consultations with healthcare specialists, including dermatologists, mental health therapists, endocrinologists, sleep therapists, naturopathic doctors, allergists, and many more depending on your province. Maple is your one-stop solution for all your health needs. 

Fees apply for services that aren’t covered by provincial governments, though they can often be reimbursed if you have coverage from an insurer. 

WHAT ARE MAPLE’S CORE FEATURES?
 • Skip the waiting room-see doctors online, on-demand or by appointment
 • Trusted healthcare—get a diagnosis, lab test requisitions, sick notes, and more at the discretion of a Canadian-licensed healthcare provider
 • Prescription delivery-get your prescriptions delivered or have your prescription sent to your local pharmacy for pickup
 • Secure medical record-keeping-complete medical records that you control
 • 15+ specialties-see a dermatologist, mental health therapist, endocrinologist, naturopath, and more
 • Family features-add dependents to your account and get care for family member
 • Largest network-Canada’s largest network of  • Canadian-licensed doctors, nurse practitioners, and specialists
 • Bilingual services- get care from a provider in English or French

WHAT KIND OF ISSUES CAN DOCTORS ON MAPLE TREAT?
Doctors on Maple can support you with a wide range of medical issues and symptoms, including:
 • Cough/cold/flu
 • Urinary tract infections
 • Sexual health-e.g. STD advice/treatment
 • Erectile dysfunction
 • Prescription renewals 
 • Eye infections/strep throat/sinus infections
 • Stomach flu
 • Mental health-depress/anxiety
 • Birth control prescriptions
 • Sick notes
 • And much more

WHO ARE THE DOCTORS ON MAPLE? 
All the doctors, nurse practitioners and specialists on our platform are hand-selected, qualified providers licensed to practice in Canada. They practice family or emergency medicine in Canada and are the same professionals you might see at a family doctor’s office or hospital. 

Each helpful provider is passionate about delivering outstanding healthcare, answering questions, and serving Canadians in new and innovative ways so that they can get the care they need, faster. 

IS MAPLE PRIVATE AND SECURE?
Our safety and security are our top priorities. We protect your data through robust encryption, frequent testing, account security features, and other policies and processes that meet the industry’s highest standards. Only you and your doctor have access to your Maple consultation records. 

For more information, you can find our complete Privacy Policy online at getmaple.ca/privacy/
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners