72
good

Maple – Online Doctors 24/7 | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 30 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
66%
Android
75 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
38 Reports
User Feedback
34%
iOS
38 Reports
66%
Android
75 Reports
Maple – Online Doctors 24/7 - Latest Quality Issues
Android
Dec 15, 2024
I need to see a doctor while traveling in a foreign country. I don't have access to my mobile phone number. It doesn't let me bypass this or contact support for help, so for me, the app is completely useless in the time I need it most
iOS
Dec 15, 2024
Scammers
Why did I get a 38.97$ charge before even opening the app ? Sneaky purchases I'm disputing the charge don't download this
iOS
Dec 16, 2024
Won’t give me an appointment
Tried to get my son looked at to see if he needs a prescription for an earache and they won't even accept my appointment and tell me to see someone in person, I assume he won't have symptoms anymore in a month when the doctor will see us. Care in the province is atrocious.
Android
Dec 16, 2024
Signed up, registered a request for a doctor's visit. It kept giving timeouts, saw other glitches like not being able to read button labels but the request was acknowledged. Then after about 30 minutes, it said my request had been cancelled, without any reason. This is not a responsible offering for healthcare.
Android
Dec 17, 2024
Charged $80,but do nothing
Android
Dec 18, 2024
My province forced this terrible app on us. It doesn't work at all
iOS
Dec 19, 2024
Upset
The doctor immediately end the consultation when I am seeking help for doctor note and medicine(although not in Ontario area) after waiting 1 hour for the doctor. I can understand the rules but the service attitude is very arrogant.!Wasting 90/month money. No refunds. Is he a racist? Even though I am international student, but I pay for the service, The doctor changed his tune when he heard I wasn't a native. Believe me, when I return to Canada, I will visit your clinic in person.
iOS
Dec 19, 2024
Waste of money!!
I signed up for a monthly membership in order to get advice on how to treat a rash on my face. They charged me 90$ and then sent me a message saying my request can't be addressed online. To top it off, they refuse to refund anything.
Android
Dec 22, 2024
This is a terrible experience. Waited all day and declined and cannot log into account to find out why! Emailed support previously and they were helpful. But very discouraged over all.
Maple – Online Doctors 24/7 - Product Description
See Canadian-licensed doctors online in minutes any time, 24/7, for virtual healthcare appointments, prescriptions, sick notes, and more. Skip the wait—it’s easy. 

See a doctor, nurse practitioner or specialist online with Maple, Canada’s top-rated virtual care app with over 1 million five-star reviews. Receive a diagnosis, prescriptions, sick notes, medical advice, lab requisitions, and more at the medical provider’s discretion following a chat via secure text, audio, or video. 

Skip the waiting room and save hours in travel time—join millions of Canadians connected to Maple and get on-demand healthcare that revolves around your needs and schedule. 

HOW DOES MAPLE WORK?
Download the app and request a consultation from a Canadian-licensed doctor online at the tap of a button. No matter where you’re located in Canada, Maple connects you to a provider in minutes, 24/7. Get prescriptions or a refill delivered to your home or have your prescription sent to your local pharmacy for pickup. 

You can also use Maple to book consultations with healthcare specialists, including dermatologists, mental health therapists, endocrinologists, sleep therapists, naturopathic doctors, allergists, and many more depending on your province. Maple is your one-stop solution for all your health needs. 

Fees apply for services that aren’t covered by provincial governments, though they can often be reimbursed if you have coverage from an insurer. 

WHAT ARE MAPLE’S CORE FEATURES?
 • Skip the waiting room-see doctors online, on-demand or by appointment
 • Trusted healthcare—get a diagnosis, lab test requisitions, sick notes, and more at the discretion of a Canadian-licensed healthcare provider
 • Prescription delivery-get your prescriptions delivered or have your prescription sent to your local pharmacy for pickup
 • Secure medical record-keeping-complete medical records that you control
 • 15+ specialties-see a dermatologist, mental health therapist, endocrinologist, naturopath, and more
 • Family features-add dependents to your account and get care for family member
 • Largest network-Canada’s largest network of  • Canadian-licensed doctors, nurse practitioners, and specialists
 • Bilingual services- get care from a provider in English or French

WHAT KIND OF ISSUES CAN DOCTORS ON MAPLE TREAT?
Doctors on Maple can support you with a wide range of medical issues and symptoms, including:
 • Cough/cold/flu
 • Urinary tract infections
 • Sexual health-e.g. STD advice/treatment
 • Erectile dysfunction
 • Prescription renewals 
 • Eye infections/strep throat/sinus infections
 • Stomach flu
 • Mental health-depress/anxiety
 • Birth control prescriptions
 • Sick notes
 • And much more

WHO ARE THE DOCTORS ON MAPLE? 
All the doctors, nurse practitioners and specialists on our platform are hand-selected, qualified providers licensed to practice in Canada. They practice family or emergency medicine in Canada and are the same professionals you might see at a family doctor’s office or hospital. 

Each helpful provider is passionate about delivering outstanding healthcare, answering questions, and serving Canadians in new and innovative ways so that they can get the care they need, faster. 

IS MAPLE PRIVATE AND SECURE?
Our safety and security are our top priorities. We protect your data through robust encryption, frequent testing, account security features, and other policies and processes that meet the industry’s highest standards. Only you and your doctor have access to your Maple consultation records. 

For more information, you can find our complete Privacy Policy online at getmaple.ca/privacy/
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