66
fair
Maple – Online Doctors 24/7 | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 30 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
39%
Android
27 Reports
27 Reports
iOS unitQ Score
iOS User Feedback
61%
iOS
43 Reports
43 Reports
User Feedback
61%
iOS
43 Reports
43 Reports
39%
Android
27 Reports
27 Reports
Maple – Online Doctors 24/7 - Latest Quality Issues
iOS
Feb 15, 2025
Worst service ever received
Worst service ever. I was calling regarding an adjustment of medication for anxiety and a work stoppage. My line cut off throughout. The call lasted 6 minutes. In the end, the doctor did not understand, because the line cut off and did not take any steps to understand me or call me back. Result: I had to see another doctor at the emergency room. I paid $210 for absolutely nothing and they refuse to reimburse me. I spent over an hour with customer service who were absolutely not open, despite the refund policy which states that a refund is possible in this context. Being a health care worker myself, I find this deplorable.
iOS
Feb 17, 2025
Horrible experience
Terrible experience. Paid $100 just to receive an automated message telling me to go to the ER—not once, but twice. I couldn't even respond to the doctor. I absolutely did not need to go to the ER. I finally had to enter fake information just to get in touch with a real doctor, only to be told to… go see a doctor? So frustrating. Contacted Maple to request a refund. Said no and I signed up for this and should have known. No money back and no answers.
iOS
Feb 19, 2025
Don’t use this. It’s a gross marking scam.
If you have anything that isn't common, it's a new charge ranging hundreds of dollars. If you have anything mental health related, it's a near $300 price tag just to start(and there is a wait). If you have a prescription for something that isn't common. Goodluck. The doctors on here will just deny you without any conversation “I don't prescribe that on maple be well”. Before closing the conversation. Which also closes you out of the app for the day. So if you want a second opinion without wait. You have to pay, wait or just can't. Absolute scam joke money grabbers with phenomenal marketing. Everything is built to amplify profit. Disgusting practises.
iOS
Feb 21, 2025
Unacceptable
The advertising is “see doctors in minutes” - meanwhile you have to pay $90 to find out that the soonest you can see someone to help is 10 days away and will cost you $350. $90 non-refundable and no support.
iOS
Feb 21, 2025
Scam Alert
Company will charge you $80 to speak to a doctor only for the doctor to tell you to go to a walk in clinic. Had the doctor asked for a picture or sent us for testing it would have been a simple solution but we weren't even given that option. Luckily our family doc could see us the next day, took one look and prescribed antibiotics. They will also refuse a refund as they hide behind their « subscription model » saying too bad we didn't help but you subscribed. So beware, hopefully you don't find yourself out $80 only to be told to go somewhere else.
iOS
Feb 22, 2025
Way better a walk in clinic
No purpose to pay 80$ and then be denied for simple blood work. Waste of money and time
iOS
Feb 24, 2025
What the scam is this?!
Doctor said they can't do bloodwork request for a child “contact customer service for comprehensive service”. This is supposed to be FREE for children in NS not a fee for service setup. Waste of time. Do not reccomend.
Android
Feb 25, 2025
Not only is it eternal to create an account, the application is not instinctive, they reject your requests constantly. Then when you are lucky enough to have a group chat with a doctor, he does not listen and recommends an in-person consultation. The consultation in question? Go pay the high price in a private clinic as you can already do without them (who will have their cut in the appointment). All this, paid for from your public pay, for no service, at a full cost of 100K per year. ⚜
iOS
Feb 27, 2025
Waste of money
Appt times are 6am. Trying to cancel is almost impossible. Trying to cancel the app and not get charged anymore was message after message saying that's not an option at this time. I had to call my credit card company.
Maple – Online Doctors 24/7 - Product Description
See Canadian-licensed doctors online in minutes any time, 24/7, for virtual healthcare appointments, prescriptions, sick notes, and more. Skip the wait—it’s easy. See a doctor, nurse practitioner or specialist online with Maple, Canada’s top-rated virtual care app with over 1 million five-star reviews. Receive a diagnosis, prescriptions, sick notes, medical advice, lab requisitions, and more at the medical provider’s discretion following a chat via secure text, audio, or video. Skip the waiting room and save hours in travel time—join millions of Canadians connected to Maple and get on-demand healthcare that revolves around your needs and schedule. HOW DOES MAPLE WORK? Download the app and request a consultation from a Canadian-licensed doctor online at the tap of a button. No matter where you’re located in Canada, Maple connects you to a provider in minutes, 24/7. Get prescriptions or a refill delivered to your home or have your prescription sent to your local pharmacy for pickup. You can also use Maple to book consultations with healthcare specialists, including dermatologists, mental health therapists, endocrinologists, sleep therapists, naturopathic doctors, allergists, and many more depending on your province. Maple is your one-stop solution for all your health needs. Fees apply for services that aren’t covered by provincial governments, though they can often be reimbursed if you have coverage from an insurer. WHAT ARE MAPLE’S CORE FEATURES? • Skip the waiting room-see doctors online, on-demand or by appointment • Trusted healthcare—get a diagnosis, lab test requisitions, sick notes, and more at the discretion of a Canadian-licensed healthcare provider • Prescription delivery-get your prescriptions delivered or have your prescription sent to your local pharmacy for pickup • Secure medical record-keeping-complete medical records that you control • 15+ specialties-see a dermatologist, mental health therapist, endocrinologist, naturopath, and more • Family features-add dependents to your account and get care for family member • Largest network-Canada’s largest network of • Canadian-licensed doctors, nurse practitioners, and specialists • Bilingual services- get care from a provider in English or French WHAT KIND OF ISSUES CAN DOCTORS ON MAPLE TREAT? Doctors on Maple can support you with a wide range of medical issues and symptoms, including: • Cough/cold/flu • Urinary tract infections • Sexual health-e.g. STD advice/treatment • Erectile dysfunction • Prescription renewals • Eye infections/strep throat/sinus infections • Stomach flu • Mental health-depress/anxiety • Birth control prescriptions • Sick notes • And much more WHO ARE THE DOCTORS ON MAPLE? All the doctors, nurse practitioners and specialists on our platform are hand-selected, qualified providers licensed to practice in Canada. They practice family or emergency medicine in Canada and are the same professionals you might see at a family doctor’s office or hospital. Each helpful provider is passionate about delivering outstanding healthcare, answering questions, and serving Canadians in new and innovative ways so that they can get the care they need, faster. IS MAPLE PRIVATE AND SECURE? Our safety and security are our top priorities. We protect your data through robust encryption, frequent testing, account security features, and other policies and processes that meet the industry’s highest standards. Only you and your doctor have access to your Maple consultation records. For more information, you can find our complete Privacy Policy online at getmaple.ca/privacy/
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