58
fair
Maple – Online Doctors 24/7 | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 30 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
60%
Android
64 Reports
64 Reports
iOS unitQ Score
iOS User Feedback
40%
iOS
42 Reports
42 Reports
User Feedback
40%
iOS
42 Reports
42 Reports
60%
Android
64 Reports
64 Reports
Maple – Online Doctors 24/7 - Latest Quality Issues
iOS
Mar 23, 2025
Terrible Service – Useless for Simple Issues
Maple is completely useless for basic medical concerns. Instead of providing helpful guidance, they always default to telling you to see a doctor in person, even when the issue is straightforward and doesn't require a hospital visit. If the app can't handle simple diagnoses, what's the point of using it? As a key decision-maker in my company, which happens to be Maple's biggest client, I will actively push to remove this service from our benefits. Their lack of support and poor service make them unworthy of our business. I strongly advise anyone considering this platform to look elsewhere. Worst app, worst service, completely disappointing
iOS
Mar 25, 2025
Doctors don’t listen
Used my one free consult to ask for a 200mcg enhaler and he gave me a 100mcg and ended before I could decline prescription. Now I have nothing and will probably have an asthma attack tonight.
iOS
Mar 26, 2025
rude and unhelpful
after paying $90! all the "doctor" did was give me a phone number and said "ask them" I get it if there are some things you can not help with, but could've tried at least. Just marked it complete after that like what? I emailed customer service multiple times and also no use. wasted time and money on this app.
iOS
Mar 27, 2025
Limited functionality
Works well. Can give prescriptions quickly but only offers messaging. Also, when creating requisitions for testing, it takes weeks longer to get results than a normal physician. Do NOT recommend if you need a test done.
iOS
Mar 29, 2025
Did not give me the requested prescription
Had a very painful / dry sore through and was not given a prescription
Android
Mar 30, 2025
they do not care about getting you help. this is a glorified way to get your medication renewed. if you need an X-Ray they can get you a requisition, however it will take two weeks before your X-rays are looked at by a doctor. it's $100 after tax and you have to go to the hospital and wait 6 hours for everything anyways. absolute scam praying on those without doctors or insurance...
Android
Mar 31, 2025
I wrote and wrote in the symptom box and when I go to submit it will not go. I have typed more than enough characters.
iOS
Mar 31, 2025
Annoying to use and not helpful
Each appointment asks you the same onerous intake questions. They have limited things that they'll do. The doctors are terse. You'll be charged whether they can help you or not (they'll lead you to believe they can…)
Android
Apr 1, 2025
While I initially had high hopes for this platform, I am incredibly disappointed and upset by the outcome. The "doctor" I was matched with kept trying to end the consultation less than 5 minutes in and rudely told me to go see a doctor multiple times before even attempting to speak with me through a call. I left this platform with more problems, stress, and $80 wasted for nothing. Absolutely horrible. I hope no one else has to go through what I experienced. The app is also super glitchy.
Maple – Online Doctors 24/7 - Product Description
See Canadian-licensed doctors online in minutes any time, 24/7, for virtual healthcare appointments, prescriptions, sick notes, and more. Skip the wait—it’s easy. See a doctor, nurse practitioner or specialist online with Maple, Canada’s top-rated virtual care app with over 1 million five-star reviews. Receive a diagnosis, prescriptions, sick notes, medical advice, lab requisitions, and more at the medical provider’s discretion following a chat via secure text, audio, or video. Skip the waiting room and save hours in travel time—join millions of Canadians connected to Maple and get on-demand healthcare that revolves around your needs and schedule. HOW DOES MAPLE WORK? Download the app and request a consultation from a Canadian-licensed doctor online at the tap of a button. No matter where you’re located in Canada, Maple connects you to a provider in minutes, 24/7. Get prescriptions or a refill delivered to your home or have your prescription sent to your local pharmacy for pickup. You can also use Maple to book consultations with healthcare specialists, including dermatologists, mental health therapists, endocrinologists, sleep therapists, naturopathic doctors, allergists, and many more depending on your province. Maple is your one-stop solution for all your health needs. Fees apply for services that aren’t covered by provincial governments, though they can often be reimbursed if you have coverage from an insurer. WHAT ARE MAPLE’S CORE FEATURES? • Skip the waiting room-see doctors online, on-demand or by appointment • Trusted healthcare—get a diagnosis, lab test requisitions, sick notes, and more at the discretion of a Canadian-licensed healthcare provider • Prescription delivery-get your prescriptions delivered or have your prescription sent to your local pharmacy for pickup • Secure medical record-keeping-complete medical records that you control • 15+ specialties-see a dermatologist, mental health therapist, endocrinologist, naturopath, and more • Family features-add dependents to your account and get care for family member • Largest network-Canada’s largest network of • Canadian-licensed doctors, nurse practitioners, and specialists • Bilingual services- get care from a provider in English or French WHAT KIND OF ISSUES CAN DOCTORS ON MAPLE TREAT? Doctors on Maple can support you with a wide range of medical issues and symptoms, including: • Cough/cold/flu • Urinary tract infections • Sexual health-e.g. STD advice/treatment • Erectile dysfunction • Prescription renewals • Eye infections/strep throat/sinus infections • Stomach flu • Mental health-depress/anxiety • Birth control prescriptions • Sick notes • And much more WHO ARE THE DOCTORS ON MAPLE? All the doctors, nurse practitioners and specialists on our platform are hand-selected, qualified providers licensed to practice in Canada. They practice family or emergency medicine in Canada and are the same professionals you might see at a family doctor’s office or hospital. Each helpful provider is passionate about delivering outstanding healthcare, answering questions, and serving Canadians in new and innovative ways so that they can get the care they need, faster. IS MAPLE PRIVATE AND SECURE? Our safety and security are our top priorities. We protect your data through robust encryption, frequent testing, account security features, and other policies and processes that meet the industry’s highest standards. Only you and your doctor have access to your Maple consultation records. For more information, you can find our complete Privacy Policy online at getmaple.ca/privacy/
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