fair

Marco Polo - Video Messenger | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

1 Point Past 30 Days

Category: Social Networking

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

54%

Android
53 Reports

iOS unitQ Score

iOS User Feedback

46%

iOS
46 Reports

User Feedback

46%

iOS
46 Reports

54%

Android
53 Reports

Marco Polo - Video Messenger - Latest Quality Issues

iOS

Mar 21, 2025

My Complaints

Dear Marco pollo I LOVE UR APP it is so much fun. I love connecting with my friends on it! However sometimes it is hard to connect with them because they send a long video. And I don't have time to watch the whole video. However it costs A LOT of money to buy plus to speed it up or get a full transcript. I was wondering if you could make those parts free as many of my friends and I have considered deleting your app due to this. Which is sad bc I love how safe and good the community is on this app. ALSO ADD PLS ADD MORE FILTERS JUST FOR FUN

iOS

Mar 21, 2025

Connection is bad

I enjoy the app bits it's annoying when I get a notification and the video is updating so I have to wait for it to show up.

iOS

Mar 22, 2025

Pay

Would love it if the app was available with more of the features without having to pay

iOS

Mar 23, 2025

Bluetooth microphone

You likely use Marco Polo with your Bluetooth headphones, like I am sure most people do. Little discovery, the app isnt using your headphones but your device microphone. Hence the road noise, making the person speaking the background noise and what ever your phone is near, that's the main sound coming through.

Android

Mar 25, 2025

I can't even get the app to stay open. I have tried reinstalling. no go. please assist

iOS

Mar 26, 2025

Newly Mandated Paid Subscription upon Download?

This app is great for asynchronous video chats with people living in different time zones or with different work schedules. However, a close friend recently suffered a TBI and I recommended we talk over this platform because it allows for asynchronous communication without the confusion of receiving a response to a Snapchat you sent days ago and not even remembering what you sent. But for people downloading this app for the first time, it forces them to agree to connect a payment method for a 7-day free trial of premium? I would gladly accept more adds as a free user than risk the harm of my friend downloading your app and being charged $60 because her brain injury is causing short-term memory deficits…which is the entire reason why I recommended we talk through Marco Polo. This is predatory behavior on your part.

Android

Mar 29, 2025

it won't process my number even when I connected to internet it says I'm not so I can't make a account

Android

Mar 30, 2025

it's just a little sad I can't use everything unless I pay for it but overall it's a great app for what I get for free

Android

Mar 31, 2025

I'm not able to see the videos. My screen is black.

Marco Polo - Video Messenger - Product Description

Marco Polo is the video chat app that brings you closer to the people who matter most without asking you to compromise on trust.

ONE VIDEO IS WORTH A THOUSAND TEXTS
Communicate face-to-face in a private, ad-free space with no interruptions or intrusions. This award-winning video chat app isn’t social media. There are no “likes” or comparisons, and there are no tricks to keep you on the app for longer than you wish.

SIMPLE, CONVENIENT, ANYTIME CONNECTION
Send a video. Get one back. Talk one-on-one or in groups. Continue the conversation on your own schedule.

YOU DON’T HAVE TO COMPROMISE ON TRUST
Our purpose? To help people feel close. To fulfill it, Marco Polo does things differently.

We monetize responsibly. The Marco Polo Plus subscription plan allows us to make money in a way that’s true to our purpose – no ads, no selling your data – while maintaining a free service for the majority of our community.

We hold ourselves accountable. Earning your trust is vital to our team, from the technology we create to the business decisions we make.

We measure our impact. Does our product deliver on our promise and our purpose? Does it make people happier? Research indicates yes, and we commit to conducting this research regularly to ensure we stay on track.

CHOOSE THE VERSION THAT FITS YOUR LIFE
Marco Polo is FREE, with:
Unlimited chats and groups
Emoji reactions and fun special effects
Sharecast, our newest feature. Send one video to everyone in your circle, and only you see reactions and replies. It’s the convenience of groups with no cross-conversations.

Marco Polo Plus offers premium features including:
1.5-3x speed control
Background listening
Custom and animated emojis
6 Plus Passes so you can share 2 months free with friends and family

PLUS SUBSCRIPTION PRICING PLANS
Marco Polo Plus Individual
Annual: $5/month billed annually at $59.99
Monthly: $9.99/month billed monthly

Marco Polo Plus Family
Save with up to six memberships with one plan. Plus Family is not limited to members within one household.
Annual: Less than $2/month per membership billed annually at $119.99
Monthly: $19.99/month billed monthly

- Payments are charged to the user's Apple ID account at confirmation of purchase.
- Subscriptions automatically renew unless the user cancels at least 24 hours before the end of the current period.
- The account is charged for renewal within 24-hours before the end of the current period.
- Users can manage and cancel subscriptions in their account settings on the App Store.

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