64
fair
Marco Polo - Video Messenger | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Social Networking
30-Day Trend
Android unitQ Score
Android User Feedback
64%
Android
57 Reports
57 Reports
iOS unitQ Score
iOS User Feedback
36%
iOS
32 Reports
32 Reports
User Feedback
36%
iOS
32 Reports
32 Reports
64%
Android
57 Reports
57 Reports
Marco Polo - Video Messenger - Latest Quality Issues
Android
Feb 21, 2025
Unimpressed. Lackluster features. For a year it's reminded me over and over that someone I don't know is "back on Marco". I have never shared my contacts; never will. Yet it insists I know her. And every time she signs in, it tries to dupe me into sending her a message, EVERY SINGLE TIME I open the app. This last time I finally blocked her. Now it auto initiates a message every time I swipe back to Marco, that it can't even send because she's blocked!!! UNINSTALL! Bye Felicia!!!
iOS
Feb 21, 2025
Used to be worth it
Edit: you see how their response is all about being a “sustainable business” and not answering my issue of if the skip forward and backwards 5sec was a glitch or another free feature put behind a paywall. This leads me to believe it's is again another free feature that has been paywalled. At this point just charge people to use the stupid app since it's clear that's what you are heading towards I used Marco Polo back when it was all free. And then they put all the best parts that were initially free behind a paywall. First scummy move, then slowly but surely they have started locking everything else behind a paywall. I use to be able to use the 5sec skip forward and backward button, and now I can't, don't know if this a glitch or if they paywalled that too, but I'm waiting for the day that even using this app will be put behind a paywall. And don't worry I'm sure they will respond with “we need to make money so it's sustainable” because ultimately they don't care about the user base and their experience, they just care about their bottom dollar.
iOS
Feb 22, 2025
Ends abruptly
If offend ends my polo videos randomly
Android
Feb 22, 2025
I really love this app to connect with family and friends. I've used it for about 4 years on and off, as some of us lives time zones apart. I don't know if this is a new feature, but the video resets anytime I do something. Someone calls, I read a text from the top screen, or it gets swiped out by baby hands, I have to watch the video from the begining. Honestly not cool, love the app, but my phone is completely unusable if I want to listen to a video.
iOS
Feb 23, 2025
Not very user friendly
I loved the idea of the app because Snapchat has a lot of garbage content now. But with Marco Polo I have a handful of issues, where you think buttons should be, they aren't. The app isn't a “grab and go” kind of app. You definitely have to watch tutorials over and over on how to use it and its functions. If you forget where something is at you find yourself having to google a lot on how to work things. This app also finds many many ways to entice you to use their paid “Plus” version. You don't have a lot of freedom in the app without the In-App purchases and subscribing to their plus subscription.
Android
Feb 23, 2025
I love this app so much and have been paying for it since you implemented that. But the app absolutely will not run in the background regardless of which mobile device I'm using. As soon as it starts playing in the background again this will be a five star review. I use this app more than any other. Both Samsung Galaxy 24 and Google Pixel 8 this app won't run in the background. So I'm not able to listen to messages unless the app is open
Android
Feb 26, 2025
it was good till you gotta pay for things that I have already been using for yrs. Instead being innovative and coming up with new features for us to pay for. They took away features we have already been using and wanna charge $60 a yr and launched the idea during a pandemic. Then to make matters worst are the updates. Like why does Marco Polo needs to control my system settings? Now 60% of the time, I can't hear anything out of my headphones. Uninstalling this app & rather use ig fb or whatsapp
Android
Feb 27, 2025
My husband and I have loved using this app to send videos back and forth of our baby while he's at work. Recently, we both received notifications from Marco Polo that all of our previous videos will be deleted unless we sign up for a monthly subscription. We tried to download them before they were deleted, but I couldn't find them in my storage later on. I admit that part was user error, but this policy of holding videos as a ransom for a monthly subscription is ridiculous. So many memories lost
Android
Feb 28, 2025
It's like Snapchat but worse, unless you pay to upgrade (which I will not). I enjoy the ability to pause videos, but all other features feel like Dollar Tree Snapchat.
Marco Polo - Video Messenger - Product Description
Marco Polo is the video chat app that brings you closer to the people who matter most without asking you to compromise on trust. ONE VIDEO IS WORTH A THOUSAND TEXTS Communicate face-to-face in a private, ad-free space with no interruptions or intrusions. This award-winning video chat app isn’t social media. There are no “likes” or comparisons, and there are no tricks to keep you on the app for longer than you wish. SIMPLE, CONVENIENT, ANYTIME CONNECTION Send a video. Get one back. Talk one-on-one or in groups. Continue the conversation on your own schedule. YOU DON’T HAVE TO COMPROMISE ON TRUST Our purpose? To help people feel close. To fulfill it, Marco Polo does things differently. We monetize responsibly. The Marco Polo Plus subscription plan allows us to make money in a way that’s true to our purpose – no ads, no selling your data – while maintaining a free service for the majority of our community. We hold ourselves accountable. Earning your trust is vital to our team, from the technology we create to the business decisions we make. We measure our impact. Does our product deliver on our promise and our purpose? Does it make people happier? Research indicates yes, and we commit to conducting this research regularly to ensure we stay on track. CHOOSE THE VERSION THAT FITS YOUR LIFE Marco Polo is FREE, with: Unlimited chats and groups Emoji reactions and fun special effects Sharecast, our newest feature. Send one video to everyone in your circle, and only you see reactions and replies. It’s the convenience of groups with no cross-conversations. Marco Polo Plus offers premium features including: 1.5-3x speed control Background listening Custom and animated emojis 6 Plus Passes so you can share 2 months free with friends and family PLUS SUBSCRIPTION PRICING PLANS Marco Polo Plus Individual Annual: $5/month billed annually at $59.99 Monthly: $9.99/month billed monthly Marco Polo Plus Family Save with up to six memberships with one plan. Plus Family is not limited to members within one household. Annual: Less than $2/month per membership billed annually at $119.99 Monthly: $19.99/month billed monthly - Payments are charged to the user's Apple ID account at confirmation of purchase. - Subscriptions automatically renew unless the user cancels at least 24 hours before the end of the current period. - The account is charged for renewal within 24-hours before the end of the current period. - Users can manage and cancel subscriptions in their account settings on the App Store. Terms of Use: http://www.getjoya.com/terms.html
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