poor

Marco Polo - Video Messenger | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-20 Points Past 7 Days

Category: Social Networking

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

42%

Android
44 Reports

iOS unitQ Score

iOS User Feedback

58%

iOS
61 Reports

User Feedback

58%

iOS
61 Reports

42%

Android
44 Reports

Marco Polo - Video Messenger - Latest Quality Issues

iOS

Nov 14, 2024

Update needed

The latest update I've struggled with tremendously. It doesn't show if the other person is there or not which I rely on to know answers quickly if needed. The rest of the app is awesome and has been a great addition to my phone!

Android

Nov 15, 2024

I really don't like that the alerts don't go away until you watch the videos until the very last second.

iOS

Nov 15, 2024

So laggy

This is so painfully slow and lags and glitches often

iOS

Nov 15, 2024

One Issue

I have a newer iPad and the camera is now on the side. It's really difficulty to make a polo now in this format. Can you please add compatibility for a landscape mode or at the very least with capability for center stage/eye tracking?

Android

Nov 15, 2024

It keeps crashing, saying update after the developers provide a fix.

iOS

Nov 16, 2024

iOS version maddening

I used this app a ton on my android phone and I generally love the app. But when I switched to iOS if I'm listening to a Marco Polo, calls do not break through. I first thought there was an issue with the phone and spent a long time with advanced support. Turns out it is just this app. I reached out to them for a fix and they said yes that's how it works on iOS. I don't really get many phone calls so those that I do get are usually important, like my kids school calling or a family member needing help. It is unbelievable that they can do it on android but not iOS.

iOS

Nov 16, 2024

Only audio right now?

Not sure what happened, but I have no video. I know iOS well and this is not an issue on my end. I love this app and just upgraded to premium. Hope this bug gets fixed soon so I can rate 5 stars again!

iOS

Nov 17, 2024

App keeps crashing

I have loved this app for many years but lately every time I try to record the app crashes. Yes I've unloaded and reloaded the app. Nothing seems to be help my videos. It flashes when trying to record too. No updates for app are showing.

iOS

Nov 18, 2024

Update won’t clear read messages

Newest update won't mark read messages leaving the notification on all day

Marco Polo - Video Messenger - Product Description

Marco Polo is the video chat app that brings you closer to the people who matter most without asking you to compromise on trust.

ONE VIDEO IS WORTH A THOUSAND TEXTS
Communicate face-to-face in a private, ad-free space with no interruptions or intrusions. This award-winning video chat app isn’t social media. There are no “likes” or comparisons, and there are no tricks to keep you on the app for longer than you wish.

SIMPLE, CONVENIENT, ANYTIME CONNECTION
Send a video. Get one back. Talk one-on-one or in groups. Continue the conversation on your own schedule.

YOU DON’T HAVE TO COMPROMISE ON TRUST
Our purpose? To help people feel close. To fulfill it, Marco Polo does things differently.

We monetize responsibly. The Marco Polo Plus subscription plan allows us to make money in a way that’s true to our purpose – no ads, no selling your data – while maintaining a free service for the majority of our community.

We hold ourselves accountable. Earning your trust is vital to our team, from the technology we create to the business decisions we make.

We measure our impact. Does our product deliver on our promise and our purpose? Does it make people happier? Research indicates yes, and we commit to conducting this research regularly to ensure we stay on track.

CHOOSE THE VERSION THAT FITS YOUR LIFE
Marco Polo is FREE, with:
Unlimited chats and groups
Emoji reactions and fun special effects
Sharecast, our newest feature. Send one video to everyone in your circle, and only you see reactions and replies. It’s the convenience of groups with no cross-conversations.

Marco Polo Plus offers premium features including:
1.5-3x speed control
Background listening
Custom and animated emojis
6 Plus Passes so you can share 2 months free with friends and family

PLUS SUBSCRIPTION PRICING PLANS
Marco Polo Plus Individual
Annual: $5/month billed annually at $59.99
Monthly: $9.99/month billed monthly

Marco Polo Plus Family
Save with up to six memberships with one plan. Plus Family is not limited to members within one household.
Annual: Less than $2/month per membership billed annually at $119.99
Monthly: $19.99/month billed monthly

- Payments are charged to the user's Apple ID account at confirmation of purchase.
- Subscriptions automatically renew unless the user cancels at least 24 hours before the end of the current period.
- The account is charged for renewal within 24-hours before the end of the current period.
- Users can manage and cancel subscriptions in their account settings on the App Store.

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