65
fair
Marriott Bonvoy: Book Hotels | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
56%
Android
287 Reports
287 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
226 Reports
226 Reports
User Feedback
44%
iOS
226 Reports
226 Reports
56%
Android
287 Reports
287 Reports
Marriott Bonvoy: Book Hotels - Latest Quality Issues
iOS
Mar 30, 2025
Terrible support
Try contacting their toll-free phone number and trying to reach a human being to assist you with any sort of support you require from Marriott regarding your Bonvoy account. It is impossible to reach a human being.
Android
Mar 30, 2025
Keeps saying internal error when I click on my trips menu
iOS
Mar 30, 2025
Horrible App
Go directly to the hotel site and it's always 10-20% cheaper through the hotels site. Horrible app that's B S.
Android
Mar 31, 2025
unable to activate membership most useless app
iOS
Mar 31, 2025
Disingenuous
Incredibly slow to recognize rewards. I recently asked to add a stay that was booked by my company. Was told it wasn't compliant but nights and points turned up a couple of weeks later. Now another booking for 4 nights completed over a week ago hasn't shown up. Yet one I booked same day was credited in 24 hours.
iOS
Mar 31, 2025
Basic functionality failure
Booked a room through the app and it didn't pay for the room. Third parties shouldn't provide a cleaner user experience.
Android
Mar 31, 2025
Zero stars. Thinks a stock Galaxy S22 is rooted and won't run. Marriott needs to step away from the appdev, because they completely suck at it.
iOS
Apr 1, 2025
Beware the rip off
I was looking to book a room for a night, while using a mobile browser at the same time, the same room at the same hotel was four thOUSand points mORe on the app.
iOS
Apr 1, 2025
Mobile key
Had issue with mi Le key not downloading. Please fix
Marriott Bonvoy: Book Hotels - Product Description
Book direct and enjoy exclusive offers with Marriott Bonvoy™ to take the stress out of travel and find the best hotel deals. Search hotels, resorts, and luxury destinations across 7,000+ hotels and 30 brands. Earn rewards when you book with Marriott Bonvoy. Unlock extraordinary hotel deals and travel experiences with the Marriott Bonvoy App! Best Rate Guarantee: There are few guarantees in life. But our Best Rate Guarantee is one of the best. It ensures that you’ll always get the best rate available when you book directly with Marriott. Search Hotels, Book Stays and Earn Rewards: Search hotels and book your travel all within the app. Earn and redeem points for your stays booked directly with Marriott and reward yourself with a vacation. Flexible Cancellations: Things change. That’s why we offer flexible cancellation options to give you reassurance when booking your next stay with us. Use the app to adjust travel plans with ease. Our Commitment to Clean: As we welcome you back to our hotels around the world, we are committed to providing you with a safe environment. Check-In to your Hotel On-The-Go: Check-in to your hotel from anywhere with Mobile Check-in. Just let us know when you're arriving, and you'll receive a notification when your room is ready. Manage your Marriott Bonvoy Account: Check your point balance, view your stay history, folio, and more. Enjoy Exclusive Marriott Bonvoy Hotel Offers: Take advantage of exclusive offers and content for Marriott Bonvoy members that you can take use right away. Marriott Bonvoy also offers free WiFi for Bonvoy members at most hotels. Not a Marriott Bonvoy member? Download and join, all through the app. Order Food and Drinks Ahead of Time: Order ahead while you’re out exploring. Browse and order food and drinks from your hotel’s menu at participating properties, and it will be ready when you return. Contactless Access to Hotel Keys and Amenities: Never worry about losing your key card again. The Marriott Bonvoy Mobile Key can be used to open your hotel room and easily access any hotel amenity. With Mobile Key you can get to your room faster. Use it to open your room, parking garage, fitness center, lounge, and pool. Convenient Ways to Chat During your Stay: Mobile Chat lets you talk directly to your hotel. Available just before, during and even after your stay, ask the front desk for local recommendations, request amenities and more while on-the go. Need something? Mobile Requests gives you a list of amenities to choose from to customize your stay, or even ask for something you forgot, like a comb or toothpaste. Marriott Bonvoy Hotel Brands: Use the Marriott Bonvoy app to book hotel stays with any of our 30 brands, including AC Hotels by Marriott®, Aloft® Hotels, Autograph Collection® Hotels, Bulgari®,Courtyard®, Delta Hotels®, Design HotelsTM, EDITION®, Element®, Fairfield Inn & Suites®, Four Points® by Sheraton, Gaylord Hotels®, JW Marriott®, Le Méridien®, Moxy® Hotels, Marriott Executive Apartments®, Marriott Hotels®, Marriott Vacation Club®, Protea Hotels®, Renaissance® Hotels, Residence Inn®, Sheraton®, SpringHill Suites®, St. Regis®, The Luxury Collection®, The Ritz-Carlton®, TownePlace Suites®, Tribute Portfolio®, W® Hotels and Westin® Hotels & Resorts
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