62
fair

Marriott Bonvoy: Book Hotels | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 30 Days
Category: Travel
Work at Marriott International? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Marriott International? Unlock additional insights
Android unitQ Score
Android User Feedback
55%
Android
284 Reports
iOS unitQ Score
iOS User Feedback
45%
iOS
231 Reports
User Feedback
45%
iOS
231 Reports
55%
Android
284 Reports
Marriott Bonvoy: Book Hotels - Latest Quality Issues
iOS
Feb 27, 2025
Stuck in login
After last update the app goes into a loop trying to send a verification code
Android
Feb 27, 2025
Just ok. I can't really make any request to the hotel...so you just end up going from person to person via email between the booking app and the hotel to get anything done. Also says it would charge my card a prepayment 1wk prior to the trip, which hasn't happened..so im stuck leaving my card unlocked/unsecured just to make sure the payment doesn't get rejected whenever they DO decide to take the money. Doesn't really give peace of mind at all
iOS
Feb 27, 2025
Stuck on “Confirm Your Identity”
The app is stuck trying to send a code to confirm my identity.
iOS
Feb 27, 2025
Updates have hobbled functionality
There used to be a “grid” option in displaying search results that would allow for comparing rates and points prices at all properties on a given day. Please bring that back!
iOS
Feb 28, 2025
So many bugs now!!
This app used to be great and so user friendly. For the past year, it constantly errors out . It's so frustrating to use I'm not sure what Marriott is doing but they should have left it alone!!
iOS
Feb 28, 2025
Can’t verify
Overall, the app, when I can get into it, works very well. But since the last update, the app hangs on requesting verification via email. The email is never sent. And the “requesting” screen just hangs.
Android
Feb 28, 2025
The app is nice for booking, but for other services such as finding missing points, buying or redeeming points, it takes you to the website. So what's the point of an app if it keeps directing you to the website? Also there is no option to find existing reservations and potential points using the confirmation number.
Android
Mar 1, 2025
Doesn't work on Android anymore
Android
Mar 1, 2025
I had difficulty joining the app. Then when I opened the app my booking information was not there.
Marriott Bonvoy: Book Hotels - Product Description
Book direct and enjoy exclusive offers with Marriott Bonvoy™ to take the stress out of travel and find the best hotel deals.

Search hotels, resorts, and luxury destinations across 7,000+ hotels and 30 brands. Earn rewards when you book with Marriott Bonvoy. 

Unlock extraordinary hotel deals and travel experiences with the Marriott Bonvoy App!

Best Rate Guarantee:
There are few guarantees in life. But our Best Rate Guarantee is one of the best. It ensures that you’ll always get the best rate available when you book directly with Marriott. 

Search Hotels, Book Stays and Earn Rewards: 
Search hotels and book your travel all within the app. Earn and redeem points for your stays booked directly with Marriott and reward yourself with a vacation.

Flexible Cancellations:
Things change. That’s why we offer flexible cancellation options to give you reassurance when booking your next stay with us. Use the app to adjust travel plans with ease. 

Our Commitment to Clean:
As we welcome you back to our hotels around the world, we are committed to providing you with a safe environment. 

Check-In to your Hotel On-The-Go:
Check-in to your hotel from anywhere with Mobile Check-in. Just let us know when you're arriving, and you'll receive a notification when your room is ready.

Manage your Marriott Bonvoy Account:
Check your point balance, view your stay history, folio, and more.

Enjoy Exclusive Marriott Bonvoy Hotel Offers:
Take advantage of exclusive offers and content for Marriott Bonvoy members that you can take use right away.

Marriott Bonvoy also offers free WiFi for Bonvoy members at most hotels. 

Not a Marriott Bonvoy member? Download and join, all through the app.

Order Food and Drinks Ahead of Time:
Order ahead while you’re out exploring. Browse and order food and drinks from your hotel’s menu at participating properties, and it will be ready when you return.

Contactless Access to Hotel Keys and Amenities:
Never worry about losing your key card again. The Marriott Bonvoy Mobile Key can be used to open your hotel room and easily access any hotel amenity.

With Mobile Key you can get to your room faster. Use it to open your room, parking garage, fitness center, lounge, and pool.

Convenient Ways to Chat During your Stay:
Mobile Chat lets you talk directly to your hotel. Available just before, during and even after your stay, ask the front desk for local recommendations, request amenities and more while on-the go.

Need something? Mobile Requests gives you a list of amenities to choose from to customize your stay, or even ask for something you forgot, like a comb or toothpaste.

Marriott Bonvoy Hotel Brands: 

Use the Marriott Bonvoy app to book hotel stays with any of our 30 brands, including AC Hotels by Marriott®, Aloft® Hotels, Autograph Collection® Hotels, Bulgari®,Courtyard®, Delta Hotels®, Design HotelsTM, EDITION®, Element®, Fairfield Inn & Suites®, Four Points® by Sheraton, Gaylord Hotels®, JW Marriott®, Le Méridien®, Moxy® Hotels, Marriott Executive Apartments®, Marriott Hotels®, Marriott Vacation Club®, Protea Hotels®, Renaissance® Hotels, Residence Inn®, Sheraton®, SpringHill Suites®, St. Regis®, The Luxury Collection®, The Ritz-Carlton®, TownePlace Suites®, Tribute Portfolio®, W® Hotels and Westin® Hotels & Resorts
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