75
good
MBNA Mobile App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
86%
Android
59 Reports
59 Reports
iOS unitQ Score
iOS User Feedback
14%
iOS
10 Reports
10 Reports
User Feedback
14%
iOS
10 Reports
10 Reports
86%
Android
59 Reports
59 Reports
MBNA Mobile App - Latest Quality Issues
Android
Nov 2, 2024
Absolutely useless, couldn't reenter my memorable information to even sign in for the first time. Updated the app and it won't go past the automated call verification.
Android
Nov 5, 2024
Keeps asking for marketing preferences when I log in but won't accept my answers. Can not get in to app.
Android
Nov 8, 2024
This was a fantastic app but after the last update it incorrectly reports my device as rooted when it is not. This has affected Lloyds app too
Android
Nov 11, 2024
After upgrading to this latest version, I am now caught in a loop while trying to make repayment using bank account. You are directed to your bank account which requires authentication, when the bank app authentication is done, you are then redirected to MBNA's website instead of the app to log in. After logging in, you are presented with your dashboard with no money having been taken... Totally useless...tried it 3 times. Back to paying with my debit card.
Android
Nov 12, 2024
The MBNA Mobile App is very good for most things that I need to do, but the thing that was very handy but was removed in one of the updates was the ability to change the direct debit payments from the app which was very handy if I needed to tweak the monthly repayments you can do this when setting up a balance transfer but after that you have to go to the MBNA website and try and remember your login details which can be a pain because you usually have to reset your password that you forgot etc.
Android
Nov 14, 2024
Awful app, whatever they have done has made it unusable. All I see is "review how we contact you". I fill it out and it just refreshed. I can't access any of my details.
Android
Nov 15, 2024
Terrible app, trying to make payments off my credit card is a nightmare. It transfers you to the banking app you want to make the payment from then you have to log back into MBNA and start again. Often takes around 10 attempts.
iOS
Nov 18, 2024
Unable to view transactions
After the lates update have been unable to view latest transactions. Previously with effort was able to scroll the screen upwards by trying to scroll right at the bottom of the screen but now that also not possible
Android
Nov 19, 2024
Unable to register
MBNA Mobile App - Product Description
New to our app? At MBNA, we’re boringly good at credit card stuff, which doesn’t make us ideal dinner party guests, but does make people want our credit cards in their wallets. Check out our Mobile Banking app. Account management stuff • Log on quickly and securely with Touch ID, Face ID or three characters from your memorable information • Manage your account – check balances and pending payments • View your PIN or request a new one • Easily request a new card, report lost or stolen cards, freeze them and order replacements • Quickly find and view transactions and statements • Update your contact details You can find plenty of other information in the app by using our ‘Search’ tool, as well as our handy ‘Help hub’. Getting started It’s quick and easy. You’ll need: • The phone number that you’ve registered with us • An MBNA credit card Keeping you safe online We do all we can to protect you online. This includes preventing connections from the app on devices that we think have been tampered with. How we’ll contact you Using our app won’t affect how we contact you. Our emails will address you by your title and surname, and include the last four digits of your account number, or the last three digits of your postcode. Any texts we send you will come from Halifax. Be wary of any message that differs from this – it could be a scam. Important information Your phone’s signal and functionality may affect your service. Terms and conditions apply. When you use this app we collect anonymous location data to help combat fraud, fix bugs and improve future services. Touch ID requires at least iPhone 5s running iOS 10.0 or above or iPad (5th generation), iPad Pro, iPad Air 2, or iPad mini 3 (or later models). Face ID requires either iPhone X or later models, or iPad Pro with Face ID capability (2018 onwards). Everyday Offers is available to Lloyds Bank UK personal current account customers, excluding Basic Account holders, aged 18+ with a debit/credit card who bank online. Terms and conditions apply. Apple, the Apple logo, iPad, iPad Air, iPad mini, iPad Pro, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. Credit cards issued by MBNA Limited. Registered Office: Cawley House, Chester Business Park, Chester CH4 9FB. Registered in England and Wales under company number 02783251. Authorised and regulated by the Financial Conduct Authority. MBNA is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, Register Number: 204487 for the provision of payment services. Credit is available, subject to status, to UK residents aged 18 or over. Calls and online sessions (e.g. completing an application) may be monitored and/or recorded for quality evaluation, training purposes and to ensure compliance with laws and regulations.
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