18
poor
McDonald’s UK | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
60%
Android
972 Reports
972 Reports
iOS unitQ Score
iOS User Feedback
40%
iOS
650 Reports
650 Reports
User Feedback
40%
iOS
650 Reports
650 Reports
60%
Android
972 Reports
972 Reports
McDonald’s UK - Latest Quality Issues
Android
Jan 29, 2025
Hardly ever any Drivers available recently
Android
Jan 29, 2025
Easy to order but rating 1 star as food turns up and if anything is missing they are not very helpful my kids food was missing was told by customer service we had to contact uber eats as that's who delivered our order but we didnt order threw them so they couldn't find our order this really needs sorting out
Android
Jan 29, 2025
used to work well, now whenever i try to order through it the checkout fails, or it thinks the restaurant doesn't have the items, even though they do, and the staff have no idea why the app is claiming things aren't available. look at all the recent reviews, they've clearly broken it and refuse to think about the idea of doing a rollback
Android
Jan 29, 2025
Doesnt work?! It just crashes all the time and buffers when you try to pay! I know I sound like a conspiracy theorist but I swear it crashes more when I'm trying to use rewards or offers when I'm in the restaurant; like it wants me to use the kiosk and pay full price?
Android
Jan 29, 2025
Doesn't work most of the time.
Android
Jan 29, 2025
Most of the time completely useless. Decides halfway through ordering you can't add anything to your basket. Places orders, gives you a collection code then randomly deletes the order when you arrive at restaurant. Orders don't close when collected so you have to delete them to start again. Rubbish.
Android
Jan 29, 2025
App is always crashing unable to order anything using the app I need to go in store and use a code on the machines!!
Android
Jan 29, 2025
Doesn't let choose the restaurant and without it doesn't allow to browse the menu. Basically all this App does is collect points. Rest of the functionalities won't work unless you are at the place and don't need them at that point.
Android
Jan 30, 2025
This app is almost useless, the amount of times I get to the drive thru and the app just gives a white screen or a white screen with the golden arches is crazy.
McDonald’s UK - Product Description
Download and place your first McDonald's order in restaurant, drive thru or delivery using the My McDonald's App. Ordering has never been easier with our new McDelivery feature. Or, if you prefer, why not have your order brought to you with Click & Serve? Available any time of day, with many restaurants open 24/7! Exclusive App Offers Fancy a cheeky mid-week treat? Check out our range of food offers available exclusively on the McDonald’s app. McDelivery® Need a night off cooking? You can now order McDonald’s delivery through the McDonald’s app! Order Ahead Want to make your breakfast AND your 9am train? Order ahead with the McDonald’s app to make picking up even easier. Click & Serve Want to park up and get your order brought over to your car? Park in a Click & Serve numbered bay, enter your bay number into the app and we’ll do the rest. Table Service How about a little bit of ‘me time’ with Table Service? Place your order through the McDonald’s app, relax and let us come to you.
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