83
good

MDLIVE | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
57%
Android
60 Reports
iOS unitQ Score
iOS User Feedback
43%
iOS
45 Reports
User Feedback
43%
iOS
45 Reports
57%
Android
60 Reports
MDLIVE - Latest Quality Issues
Android
Mar 20, 2025
It's great if you are looking for a quick doctor's visit on something simple. Don't book a therapist here unless you absolutely need one right now. I booked two therapists and they were both subpar. They didn't get to know you first. You sign on, they verify who you are, and ask what your issue is. The therapists have to know where I'm coming from to help. They ask questions, but shallow ones. Very disappointed.
Android
Mar 22, 2025
Horrible service provided by this company. Doctors don't listen to the patient, bottom of the barrel in health care. If you have an issue with what is prescribed by a doctor on this service, they make you wait 24 hours to talk to a different doctor. If you want to speak to a supervisor in customer care, the wait is 24 to 48 hours. No way to communicate with the doctor if they make a mistake, or prescribe something that doesn't work for you. 100% useless service. Don't use them.
Android
Mar 23, 2025
doesn't work. when I click on sign up, the screen goes blank
iOS
Mar 25, 2025
Service is good, but app needs work
I can't confirm appointments in the app because it says to fill out required fields, which I already did. If I confirm through a browser instead of the app, then it works. Really needs this figured out because I'm not always near a computer, but I am near my phone.
iOS
Mar 27, 2025
Platform needs fixed
Dropped video calls, poor quality video, confirm appt tab/button missing. Not all the time though.
Android
Mar 28, 2025
app was no problem. web site didn't work
Android
Mar 28, 2025
some technical issues almost missed an appt because it wouldn't accept my thumb print.
Android
Mar 28, 2025
App has multiple issues, it's easy to navigate when it works, but there are multiple glitches. Forms will not load, messages screen always has an error message and you cannot message your provider unless they have messaged you.
Android
Mar 31, 2025
Has an option to schedule an appointment to get birth control after paying $48 fee. In actuality they will not give you a prescription for birth control. Refused refund. Absurd.
MDLIVE - Product Description
Have an MDLIVE virtual doctor visit with board-certified physicians from the comfort and convenience of your own home or from wherever you are, whenever you want – nights, after hours, weekends, and holidays.

MDLIVE also offers behavioral health appointments with licensed therapists and board-certified psychiatrists as well as dermatology services.

You can schedule an appointment at a time and day that's convenient for you or have an on-demand visit in around 15 minutes.

All MDLIVE doctors are board-certified and state-licensed, with an average of 15+ years of experience. MDLIVE has two National Committee for Quality Assurance certifications and is accredited by the American Telemedicine Association. MDLIVE doctors are also friendly, caring, compassionate, and experts in conducting virtual medical consultations. And best of all, 9 out of 10 people would recommend us to their friends and family members in need of a doctor's visit.

Great reasons to use MDLIVE virtual doctors:
1. You're not feeling up to leaving home
2. You want to avoid the high cost of Urgent Care or the ER
3. Your doctor isn't available
4. It's after hours, the weekend or a holiday
5. You need a short-term refill on a prescription
6. It's hard to get to the doctor's office
7. You don't want to take time off work or be away from home

MDLIVE doctors treat more than 80 non-emergency medical conditions like these:
•	Allergies
•	Back Pain
•	Bronchitis
•	Common Cold
•	Constipation
•	Cough
•	COVID-19 Assessment 
•	Diarrhea
•	Ear Infections
•	Flu
•	Headache
•	Nausea
•	Pink Eye
•	Rashes
•	Respiratory Problems
•	Sinus Infections
•	Sore Throat
•	Strep Throat
•	Urinary Tract Infections (Females 18+)
•	…and more


We also offer treatment and support for a wide variety of behavioral health issues:
•	Addictions
•	Anxiety
•	Bipolar Disorder 
•	Depression
•	Grief and Loss 
•	LGBTQ+ Support
•	Life Changes
•	Men's Issues 
•	Panic Disorders
•	Parenting Issues
•	Postpartum Depression
•	Relationship Issues
•	Stress Management
•	Trauma and PTSD
•	Women's Issues 
•	And more

MDLIVE provides the ability for Virtual Primary Care patients to connect with FDA-cleared medical devices and securely share their data with their MDLIVE Care Team and Primary Care Provider. Although the data is not actively monitored, it is carefully reviewed during subsequent follow-up visits. At these visits, healthcare providers utilize their clinical judgment to effectively manage the patient's condition and treatment plan in accordance with established clinical guidelines. It is important to note that MDLIVE does not support individual usage without the consent and support of a healthcare provider. Therefore, users must always consult with their healthcare provider before making any changes to their care plan, ensuring that their treatment aligns with the appropriate clinical guidance.

We treat thousands of people a day with many different conditions, but you should not use MDLIVE if you are experiencing a medical emergency. In addition, we don't treat sexually transmitted diseases, urinary tract infections in males, or urinary tract infections in females under 18 years of age. MDLIVE also cannot treat children under 3 with a fever and children under 12 with ear pain.



Copyright © 2023 MDLIVE, Inc. All Rights Reserved.

MDLIVE may not be available in certain states and is subject to state regulations. MDLIVE does not replace the primary care physician, is not an insurance product, and may not be able to substitute for traditional in-person care in every case or for every condition.
MDLIVE does not guarantee patients will receive a prescription, does not prescribe DEA controlled substances and may not prescribe non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse.
MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use, visit www.mdlive.com/terms-of-use
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