Quality degradation at MDLIVE  
Users report higher volume of Quality Issues than usual
77
good

MDLIVE | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 30 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
47%
Android
49 Reports
iOS unitQ Score
iOS User Feedback
53%
iOS
55 Reports
User Feedback
53%
iOS
55 Reports
47%
Android
49 Reports
MDLIVE - Latest Quality Issues
iOS
Dec 9, 2024
Wait of money
I've used MDLive 5 different times each time I have been very sick. The first 3 times I used them and was told I have a respiratory infection. I had no cough just severe chest congestion they prescribed cough pearls for a cough I didn't have. I didn't get better a week later I called back this doctor said I have walking pneumonia she prescribed me an antibiotic and within days I was feeling myself again. Here I am feeling the same way I did a few month back when I had walking pneumonia I got a appt and this guy tells me I have upper respiratory and tried to give me the coughing pearls again with a inhaler I already had those and they don't work so he said well then you don't need anything else have a good day by. Either these people do not care or they are highly uneducated and need to go back to school. The last thing I want to be is sick let alone have to take medication and if your going to take money from some one you should actually listen to them and treat them right. I do not recommend using them it will be a waist of your money or copay. I found one doctor that actually listened to me and spent over 30 minutes on the call giving me helpful information to help me naturally with my sickness. I can't even breath right now I know that Dr heard my shortness of breath this last visit.
iOS
Dec 10, 2024
Always issues logging in
Most the time when I need to log in it says the link is wrong and freaks out is always a whole 30 minute process. Almost always have to go to the browser version.
Android
Dec 10, 2024
The app will use my biometrics. It will fail to load services or use my password. It'll fail to load services. I exit the app. It fails to load services trash
Android
Dec 10, 2024
Spent 2 hours trying to get an appointment but it is so buggy it just keeps resetting it freezing
Android
Dec 11, 2024
The app is constantly buggy, regardless of how often you update or reinstall.
iOS
Dec 12, 2024
Works once you can log in
Rarely saves my login info even though I constantly select “remember me”. Sometimes it just gives an error message when I'm trying to log on. Very frustrating experience. Once you can actually get into the app everything worlds pretty decently well though.
iOS
Dec 13, 2024
App is trash
For weeks now I've encountered the error “unsupported URL” when logging in. The only solution is to delete and reinstall. Why hasn't this been fixed?
iOS
Dec 17, 2024
Wait Times Not Helpful
5 mins was stated. 45 mins was reality.
iOS
Dec 17, 2024
Payment loop
Unable to use any cards it keeps removing the info before saving
MDLIVE - Product Description
Have an MDLIVE virtual doctor visit with board-certified physicians from the comfort and convenience of your own home or from wherever you are, whenever you want – nights, after hours, weekends, and holidays.

MDLIVE also offers behavioral health appointments with licensed therapists and board-certified psychiatrists as well as dermatology services.

You can schedule an appointment at a time and day that's convenient for you or have an on-demand visit in around 15 minutes.

All MDLIVE doctors are board-certified and state-licensed, with an average of 15+ years of experience. MDLIVE has two National Committee for Quality Assurance certifications and is accredited by the American Telemedicine Association. MDLIVE doctors are also friendly, caring, compassionate, and experts in conducting virtual medical consultations. And best of all, 9 out of 10 people would recommend us to their friends and family members in need of a doctor's visit.

Great reasons to use MDLIVE virtual doctors:
1. You're not feeling up to leaving home
2. You want to avoid the high cost of Urgent Care or the ER
3. Your doctor isn't available
4. It's after hours, the weekend or a holiday
5. You need a short-term refill on a prescription
6. It's hard to get to the doctor's office
7. You don't want to take time off work or be away from home

MDLIVE doctors treat more than 80 non-emergency medical conditions like these:
•	Allergies
•	Back Pain
•	Bronchitis
•	Common Cold
•	Constipation
•	Cough
•	COVID-19 Assessment 
•	Diarrhea
•	Ear Infections
•	Flu
•	Headache
•	Nausea
•	Pink Eye
•	Rashes
•	Respiratory Problems
•	Sinus Infections
•	Sore Throat
•	Strep Throat
•	Urinary Tract Infections (Females 18+)
•	…and more


We also offer treatment and support for a wide variety of behavioral health issues:
•	Addictions
•	Anxiety
•	Bipolar Disorder 
•	Depression
•	Grief and Loss 
•	LGBTQ+ Support
•	Life Changes
•	Men's Issues 
•	Panic Disorders
•	Parenting Issues
•	Postpartum Depression
•	Relationship Issues
•	Stress Management
•	Trauma and PTSD
•	Women's Issues 
•	And more

MDLIVE provides the ability for Virtual Primary Care patients to connect with FDA-cleared medical devices and securely share their data with their MDLIVE Care Team and Primary Care Provider. Although the data is not actively monitored, it is carefully reviewed during subsequent follow-up visits. At these visits, healthcare providers utilize their clinical judgment to effectively manage the patient's condition and treatment plan in accordance with established clinical guidelines. It is important to note that MDLIVE does not support individual usage without the consent and support of a healthcare provider. Therefore, users must always consult with their healthcare provider before making any changes to their care plan, ensuring that their treatment aligns with the appropriate clinical guidance.

We treat thousands of people a day with many different conditions, but you should not use MDLIVE if you are experiencing a medical emergency. In addition, we don't treat sexually transmitted diseases, urinary tract infections in males, or urinary tract infections in females under 18 years of age. MDLIVE also cannot treat children under 3 with a fever and children under 12 with ear pain.



Copyright © 2023 MDLIVE, Inc. All Rights Reserved.

MDLIVE may not be available in certain states and is subject to state regulations. MDLIVE does not replace the primary care physician, is not an insurance product, and may not be able to substitute for traditional in-person care in every case or for every condition.
MDLIVE does not guarantee patients will receive a prescription, does not prescribe DEA controlled substances and may not prescribe non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse.
MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use, visit www.mdlive.com/terms-of-use
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