Quality degradation at MDLIVE  
Users report higher volume of Quality Issues than usual
68
fair

MDLIVE | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-15 Points Past 30 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
42%
Android
36 Reports
iOS unitQ Score
iOS User Feedback
58%
iOS
49 Reports
User Feedback
58%
iOS
49 Reports
42%
Android
36 Reports
MDLIVE - Latest Quality Issues
iOS
Jan 18, 2025
Don’t Use
They gave a list of meds they wouldn't refill and mine wasn't on there so I proceeded then they claim it's a medication they cannot fill even though it wasn't on the list they took my money told me to call a 800 to either get it refilled or a refund neither happened worst telahealth app ever
iOS
Jan 18, 2025
Do not recommend
I had an appointment with a doctor early in the morning to get a prescription refilled. Easy 5 minute call…I thought. Hours later I went to the pharmacy, no prescription there. Called Web MD customer service and wrote messages. They just say they will call back, Still no resolution. They don't have a way to communicate with the original doctor I had. Now I have to go all weekend without medication I need. Definitely do not recommend
iOS
Jan 19, 2025
Chatbot broken no response or able to schedule appt
Used to work great a few years ago. Chatbot doesn't even reply now on IOS to be able to make an appointment
iOS
Jan 22, 2025
Waste of time Dr. Vincent A Marino
Scheduled an appointment and doctor Vincent A Marino just ended the appointed right when I entered the video chat and never got to meet with him. Waited an entire week for the appointment. Called the help center a few mins after and they told me he marked me as no show but I was already in the meeting. What a horrible experience.
iOS
Jan 22, 2025
Too many errors, not efficient
The purpose of this app is too make healthcare efficient, yet, I keep getting errors when I try to login and errors when I confirm Doctor's appointments.
iOS
Jan 23, 2025
Can’t download billing information
I had an MDLive visit via my insurance company's app. Didn't see the claim filed with my insurance company to help me reach my deductible, so I called MDLive customer service. After about 10 min of trying to login to MDLIVE, then downloading the app, I finally got to a page to “download statement”, but instead of downloading, it shows the invoice, bit it does not enable me to share it, save it, etc. so the rep says to take a picture of the invoice and use that to file my claim. I felt so frustrated that so many of the steps the rep had me try didn't work, but when we finally got to the invoice I couldn't actually “download “ it.
iOS
Jan 24, 2025
False advertising, misleading.
You advertise that you can treat pain but that's not true or your doctor is skirting his responsibilities. I wrote a very lengthy review a while ago, but it seems that it was deleted or removed. I plan on suing you, people for false advertising, misleading, and deceptive practices. Your blatantly committing fraud and it's harming patients.
iOS
Jan 24, 2025
Don’t use this App
I set the appointment. They refused to refill my BP meds. So I went to a Walk In. I got my BP Meds from them. When seen by a walk jn Doctor he checked everything and my BP was 205/113 . I told him that MD Live refused to refill them. He told me that I could have a stroke or a Heart attack. BCBS should drop them. It cost BCBS more money for me to goto a Walk-in. Goto Doctor on Demand.. MDlive doesn't care about anyone. Just a Lazy Doctor or Nurse Practitioner. Goto Doctor on Demand. Or a Walk In. If you have insurance Walk In or Doctor on Demand.
iOS
Jan 26, 2025
Crash
The app doesn't open. Connect issue with server error constantly appears. Says incorrect URL ??? Why does the app have an incorrect URL???
MDLIVE - Product Description
Have an MDLIVE virtual doctor visit with board-certified physicians from the comfort and convenience of your own home or from wherever you are, whenever you want – nights, after hours, weekends, and holidays.

MDLIVE also offers behavioral health appointments with licensed therapists and board-certified psychiatrists as well as dermatology services.

You can schedule an appointment at a time and day that's convenient for you or have an on-demand visit in around 15 minutes.

All MDLIVE doctors are board-certified and state-licensed, with an average of 15+ years of experience. MDLIVE has two National Committee for Quality Assurance certifications and is accredited by the American Telemedicine Association. MDLIVE doctors are also friendly, caring, compassionate, and experts in conducting virtual medical consultations. And best of all, 9 out of 10 people would recommend us to their friends and family members in need of a doctor's visit.

Great reasons to use MDLIVE virtual doctors:
1. You're not feeling up to leaving home
2. You want to avoid the high cost of Urgent Care or the ER
3. Your doctor isn't available
4. It's after hours, the weekend or a holiday
5. You need a short-term refill on a prescription
6. It's hard to get to the doctor's office
7. You don't want to take time off work or be away from home

MDLIVE doctors treat more than 80 non-emergency medical conditions like these:
•	Allergies
•	Back Pain
•	Bronchitis
•	Common Cold
•	Constipation
•	Cough
•	COVID-19 Assessment 
•	Diarrhea
•	Ear Infections
•	Flu
•	Headache
•	Nausea
•	Pink Eye
•	Rashes
•	Respiratory Problems
•	Sinus Infections
•	Sore Throat
•	Strep Throat
•	Urinary Tract Infections (Females 18+)
•	…and more


We also offer treatment and support for a wide variety of behavioral health issues:
•	Addictions
•	Anxiety
•	Bipolar Disorder 
•	Depression
•	Grief and Loss 
•	LGBTQ+ Support
•	Life Changes
•	Men's Issues 
•	Panic Disorders
•	Parenting Issues
•	Postpartum Depression
•	Relationship Issues
•	Stress Management
•	Trauma and PTSD
•	Women's Issues 
•	And more

MDLIVE provides the ability for Virtual Primary Care patients to connect with FDA-cleared medical devices and securely share their data with their MDLIVE Care Team and Primary Care Provider. Although the data is not actively monitored, it is carefully reviewed during subsequent follow-up visits. At these visits, healthcare providers utilize their clinical judgment to effectively manage the patient's condition and treatment plan in accordance with established clinical guidelines. It is important to note that MDLIVE does not support individual usage without the consent and support of a healthcare provider. Therefore, users must always consult with their healthcare provider before making any changes to their care plan, ensuring that their treatment aligns with the appropriate clinical guidance.

We treat thousands of people a day with many different conditions, but you should not use MDLIVE if you are experiencing a medical emergency. In addition, we don't treat sexually transmitted diseases, urinary tract infections in males, or urinary tract infections in females under 18 years of age. MDLIVE also cannot treat children under 3 with a fever and children under 12 with ear pain.



Copyright © 2023 MDLIVE, Inc. All Rights Reserved.

MDLIVE may not be available in certain states and is subject to state regulations. MDLIVE does not replace the primary care physician, is not an insurance product, and may not be able to substitute for traditional in-person care in every case or for every condition.
MDLIVE does not guarantee patients will receive a prescription, does not prescribe DEA controlled substances and may not prescribe non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse.
MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use, visit www.mdlive.com/terms-of-use
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