81
good

MDLIVE | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 30 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
61%
Android
69 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
44 Reports
User Feedback
39%
iOS
44 Reports
61%
Android
69 Reports
MDLIVE - Latest Quality Issues
Android
Feb 15, 2025
Why would this app allow me to create 2 accounts if you can only have one? When one account didn't look like it created I started the process again and ended up with 2 accounts. The lady I spoke to about verifying my insurance kept saying you can't have 2 accounts. Ok so I can hear..she didn't need to keep reading the same script. She finally fixed it but not without causing me undo frustration. This seems to be a software flaw.
Android
Feb 19, 2025
A bad app and a bad company. Unable to change insurance information, so you better hope you never change insurance. Unable to make appointments for my children as I am not primary account holder. Really simple stuff they should easily be able to do, but they don't. Doctor on demand is such a superior app and service.
Android
Feb 20, 2025
Doesn't work on my tablet anymore
Android
Feb 20, 2025
I like the app but I have had provider Laura Wade no call, no show on me twice now and I keep being charged. Also, the app is glitchy with some things like when it asks you for medications you take. Its just a black box but you have to pick something in the blacked out box.
iOS
Feb 22, 2025
Unsupported URL at login
App was great but now I also get the error “unsupported URL” when trying to log in. This is obviously a widespread problem that should be fixed. Website works great but I always prefer an installed app. Please make the app usable again or just drop it.
iOS
Feb 23, 2025
One of the worst apps ever
This app is terrible. It always crashes and locks out patients. Utter trash.
iOS
Feb 24, 2025
Appointments gets cancelled ALL the time.
Not even one successful e visit.
Android
Feb 25, 2025
Terrible app that's constantly buggy. It will randomly decide to reject my insurance coverage and try to make me pay 100+ for my appointments when it should never be more than a small co pay. I will call customer service and I'll get connected to someone who hardly speaks English and doesn't know how to help me. I have to wait days, sometimes upwards of 2 weeks to be able to schedule an appointment. Terrible app. Needs to be fixed!
iOS
Feb 27, 2025
Worst Care I Have Received
The doctors are rude and always say within a couple of minutes that you need to go in person.
MDLIVE - Product Description
Have an MDLIVE virtual doctor visit with board-certified physicians from the comfort and convenience of your own home or from wherever you are, whenever you want – nights, after hours, weekends, and holidays.

MDLIVE also offers behavioral health appointments with licensed therapists and board-certified psychiatrists as well as dermatology services.

You can schedule an appointment at a time and day that's convenient for you or have an on-demand visit in around 15 minutes.

All MDLIVE doctors are board-certified and state-licensed, with an average of 15+ years of experience. MDLIVE has two National Committee for Quality Assurance certifications and is accredited by the American Telemedicine Association. MDLIVE doctors are also friendly, caring, compassionate, and experts in conducting virtual medical consultations. And best of all, 9 out of 10 people would recommend us to their friends and family members in need of a doctor's visit.

Great reasons to use MDLIVE virtual doctors:
1. You're not feeling up to leaving home
2. You want to avoid the high cost of Urgent Care or the ER
3. Your doctor isn't available
4. It's after hours, the weekend or a holiday
5. You need a short-term refill on a prescription
6. It's hard to get to the doctor's office
7. You don't want to take time off work or be away from home

MDLIVE doctors treat more than 80 non-emergency medical conditions like these:
•	Allergies
•	Back Pain
•	Bronchitis
•	Common Cold
•	Constipation
•	Cough
•	COVID-19 Assessment 
•	Diarrhea
•	Ear Infections
•	Flu
•	Headache
•	Nausea
•	Pink Eye
•	Rashes
•	Respiratory Problems
•	Sinus Infections
•	Sore Throat
•	Strep Throat
•	Urinary Tract Infections (Females 18+)
•	…and more


We also offer treatment and support for a wide variety of behavioral health issues:
•	Addictions
•	Anxiety
•	Bipolar Disorder 
•	Depression
•	Grief and Loss 
•	LGBTQ+ Support
•	Life Changes
•	Men's Issues 
•	Panic Disorders
•	Parenting Issues
•	Postpartum Depression
•	Relationship Issues
•	Stress Management
•	Trauma and PTSD
•	Women's Issues 
•	And more

MDLIVE provides the ability for Virtual Primary Care patients to connect with FDA-cleared medical devices and securely share their data with their MDLIVE Care Team and Primary Care Provider. Although the data is not actively monitored, it is carefully reviewed during subsequent follow-up visits. At these visits, healthcare providers utilize their clinical judgment to effectively manage the patient's condition and treatment plan in accordance with established clinical guidelines. It is important to note that MDLIVE does not support individual usage without the consent and support of a healthcare provider. Therefore, users must always consult with their healthcare provider before making any changes to their care plan, ensuring that their treatment aligns with the appropriate clinical guidance.

We treat thousands of people a day with many different conditions, but you should not use MDLIVE if you are experiencing a medical emergency. In addition, we don't treat sexually transmitted diseases, urinary tract infections in males, or urinary tract infections in females under 18 years of age. MDLIVE also cannot treat children under 3 with a fever and children under 12 with ear pain.



Copyright © 2023 MDLIVE, Inc. All Rights Reserved.

MDLIVE may not be available in certain states and is subject to state regulations. MDLIVE does not replace the primary care physician, is not an insurance product, and may not be able to substitute for traditional in-person care in every case or for every condition.
MDLIVE does not guarantee patients will receive a prescription, does not prescribe DEA controlled substances and may not prescribe non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse.
MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use, visit www.mdlive.com/terms-of-use
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