46
poor
Mein o2 | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Productivity
30-Day Trend
Android unitQ Score
Android User Feedback
76%
Android
227 Reports
227 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
72 Reports
72 Reports
User Feedback
24%
iOS
72 Reports
72 Reports
76%
Android
227 Reports
227 Reports
Mein o2 - Latest Quality Issues
Android
Jan 25, 2025
It was a very good app at first. Unfortunately, it has gotten worse and worse. It's confusing and slow. After topping up your credit, it takes too long until the correct amount is displayed.
iOS
Jan 25, 2025
Good App to Track Usage, Sadly Not In English
It is a fine app, with a lot of good features like tracking usages of call minutes and data. This is something I look to. Unfortunately the app is not in English, it makes it not easy to understand many parts of the app which could be handy for user who has recently moved to Germany and is still trying to learn the language.
Android
Jan 26, 2025
I have filled out a form several times to have my credit transferred to my account and nothing has happened, I still get the credit invoice sent to me
iOS
Jan 26, 2025
App not working
The app doesn't work for me at all, it keeps saying errors. You can't log in via the internet browser either. Absolute garbage
Android
Jan 26, 2025
Great for an overview of the contract and usage. After the last updates, however, the rest only works sporadically. I suspect that links were changed, but then unfortunately the new ones were forgotten to be stored. At least in the Offers and Priority area, almost every second click leads to nothing. (Error 404 Page not found). That's really annoying in the long run.
Android
Jan 26, 2025
Because of the security query, I can't get in anymore... luckily the contract only runs until May.
iOS
Jan 26, 2025
Why not support English
I need use English but that is not have
Android
Jan 27, 2025
Many pages don't work, I often get a 404 error or "bad request", data cannot be edited/changed when you click on "change xy". I am very dissatisfied with the app. Deleting, reinstalling, and clearing the cache doesn't help, the problems remain.
iOS
Jan 27, 2025
unusable
Unfortunately you can't log in because you get a code sent to you, and with the code sent you get an error message EVERY TIME and the vicious circle starts all over again 👍🏻👏🏻 in other words: enter your email, enter your password, go to your emails and look for the one-time password, copy and paste it, and then you can't log in because of the error 8S3ZNNO4MS because the app doesn't work. Bravo! I had the technician here today and I'm going to cancel, that's another way to scare off customers!
Mein o2 - Product Description
Die wichtigsten Services & Vorteile in der Mein o2 App. Mit der mehrfach ausgezeichneten Mein o2 App können Sie immer und überall die wichtigsten Services und Vorteile nutzen. Ganz egal, ob Prepaid- oder Laufzeitvertag, hier finden Sie alles auf einem Blick. Für Geschäftskund:innen steht die o2 Business App zur Verfügung. Die Mein o2 App bietet folgende Funktionen: FÜR VERTRAGSKUND:INNEN ——— • Verbrauch checken: Datenvolumen In- & Ausland, Telefonie und SMS außerhalb von Flats - auch als Home-Widget • Tarifdetails einsehen und Tarifoptionen buchen • Kundendaten ändern – bequem von unterwegs • Rechnungen und Einzelverbindungsnachweise (EVN) einsehen • SIM- & Vertrags-Services wie z.B. Rufnummernmitnahme, eSIM bestellen und aktivieren, Drittanbieterdienste verwalten u.v.m. • LiveCheck des o2 Netzes und Störungsmeldung senden • Jeden Monat neue Kundenvorteile mit unserem Treueprogramm von Priority FÜR PREPAID-KUND:INNEN ——— • Verbrauchtes Datenvolumen & Einheiten (Minuten & SMS) checken • Aktuelles Guthaben einsehen und Guthaben ganz einfach aufladen • Tarif wechseln oder zusätzliche Optionen buchen • Kundendaten ändern – bequem von unterwegs • LiveCheck des o2 Netzes FÜR MY HANDY KUND:INNEN ——— • Informationen zum My Handy Vertrag • Digitale Version der Rechnung • Einsicht in den Ratenplan • Vorzeitige Abzahlung BITTE BEACHTEN ——— Die Mein o2 ist die App für o2 Privatkunden. Für Geschäftskunden steht die »o2 Business App« zur Verfügung. Alice Mobile Anschlüsse und Drittanbieter werden nicht unterstützt. HAFTUNG/VORAUSSETZUNGEN ——— Bitte beachten: Diese App basiert auf den Online-Diensten von Telefónica Germany. Eine ständige Verfügbarkeit des Services kann nicht garantiert werden. Um die Mein o2 App zu nutzen, ist ein Account bei o2online.de erforderlich
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