48
poor
Mercari: Your Marketplace | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
58%
Android
349 Reports
349 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
256 Reports
256 Reports
User Feedback
42%
iOS
256 Reports
256 Reports
58%
Android
349 Reports
349 Reports
Mercari: Your Marketplace - Latest Quality Issues
iOS
Mar 30, 2025
Sellers don’t respond at all
Tried to by the same exact thing from 4 different people. None of them responded to my messages and none of the stuff that I ordered ever had anything done with them (weren't even shipped to their respective carriers). If you want a package to come to your door, do NOT use Mercari.
iOS
Mar 30, 2025
Stolen
These application was developed through stealing intellectual property in the form of merchandise display photographs taken from my iPhone. The day it happened replicas of my merchandise I was putting up for sale on eBay appeared on this app with a play on the astrological conception of mercury amd communication. They also pompously made fun of my ongoing work with astrological imagery and the associated name Cari and the speed to which they were gathering funds while leaving my work in the dark to let themselves shine. I would never buy from this app. They are the epitome of fraudulent companies with fictitious names. They will hack your computer phone or tablet I wouldn't trust anything to be bought as a consumer to be a positive purchase. Most likely the things bought from this application have a curse on them.
iOS
Mar 30, 2025
No protection for sellers
I was a seller on Mercari for 10 years with over 200 five star reviews. I got scammed and they did nothing for me. I lost $60 and they did nothing. DO NOT USE THIS COMPANY. IF YOU GET SCAMMED THEY DONT HELP YOU. I recommend using Poshmark instead.
iOS
Mar 30, 2025
Terrible
So I had Mercari for a while, right? One day I log in, to see that my account has been terminated due to ‘inactivity'. I tried to re-log in, but Mercari said all of my emails are invalid. I even deleted the app and redownloaded it, but it still doesn't allow me to buy or sell anything due to having no account, which it won't allow me to make.
iOS
Mar 31, 2025
Got my account closed for no reason
I didn't do anything except buy a DS Lite a while back for nostalgia, left for a while. Attempted to delete my account because I didn't think I'd use it again, wanted to come back recently to sell some things I've found. Had trouble and confusion on why it kept saying errors and stuff. When I tried to contact support it wouldn't let me "Error Sorry, there was an error submitting your inquiry. Please try again in a few minutes." Thats all it says, am I not allowed to submit because I'm apparently doing something against the rules somehow? Man, this is so stupid. Fix your site. Never going on again either way now. Thanks for the Ds though, its still great.
iOS
Mar 31, 2025
Don’t shop or sell with Mercari
Mercari has lost all trust from me. I had a package delivered and the buyer said they did not receive it. They refunded the buyer 9 days after the delivery of the item and said that USPS told them the package was marked as delivered but it was actually lost. When I reached out to USPS they confirmed that the item was delivered to the correct address and have no reports of Mercaris contact with them or even of the package being lost. Mercari is refusing to provide any evidence of their claim of USPS stating that the package is lost leaving me to take their word despite me speaking with USPS and being told that not only was the package delivered to the correct address but also that a package is only considered as lost 14 days after delivery and that time span has not passed yet.
iOS
Apr 1, 2025
Stole my money
I sold my item on this app. Then a couple weeks later I go to transfer my balance out to only find out they closed my account. So I can no longer access my money. This is an awful app defiantly don't recommend.
iOS
Apr 1, 2025
No support
I was selling a pair of sunglasses on Mercari and when someone bought them I sent them out, and a couple days later I got a notification saying that the buyer had not received the item in the condition they were told, so they sent back a different pair of sunglasses in terrible condition, and stole mine for free. I tried to get a return review but instead Mercari approved their return and haven't said anything to me, I have tried to contact their customer service but have been ignored. This company does not support their sellers!
iOS
Apr 1, 2025
App ok, customer service bad
Went around in three circles with a different customer service rep with every response, not looking at previous messages and conversations. Couldn't troubleshoot the issues on their end and kept instructing me to do the same thing over and over. Very frustrating and was almost at the point to delete the app because it wasn't usable! App is ok, work on customer service process.
Mercari: Your Marketplace - Product Description
Whether you're searching for that unique find or clearing out space for some extra cash, you can do it all in the app, all from home. SHOP Discover that perfect find from brands like Nike, Funko, Nintendo, Squishmallows, Apple, Lululemon (and thousands more). From collectables, to unique handmade items, to one-of-a-kind treasures, it's all on Mercari. AUTHENTICATED LUXURY Shop luxury and designer clothing, shoes, and accessories with confidence. Items with a diamond badge are authenticated and all purchases are protected. SHOP SECURELY Get your item as described or your money back. When you've found that perfect thing, we ask the seller to ship within 3 business days. LOCAL FINDS Shop your neighborhood without leaving the house! Your items will be delivered right to your door, no awkward meetups required. BUY NOW, PAY LATER Get it now, pay in four installments with Zip or PayPal. SELL Lighten your life by listing once-loved items on Mercari. Listing your unused items on Mercari is free and simple. Just snap a few photos, input item details, and tap List. Use selling features including smart pricing, offer to likers, promote, and more to ensure your item is seen and sold as quickly as possible. EASY DELIVERY OPTIONS Mercari knows that affordable and convenient shipping options are important. That's why Mercari prepaid labels have competitive rates, offer print-free options and Shipping Protection up to $200. With Mercari Local, have your bulky, heavy items picked up for fast, doorstep delivery. GET PAID QUICKLY To complete your sales transaction, rate the buyer. Then funds will be added to your balance. Choose how you want to get paid with Direct Deposit, Instant Pay, or use your balance for a purchase–it's up to you. AUTHENTICATE Got designer items? With Mercari Authenticate, your shoppers know they're getting the real deal. Mercari Authenticate makes it simple to buy and sell pre-loved, genuine luxury goods. List and authenticate luxury items from anywhere, on any device. Authenticated items are automatically boosted and seen by more buyers, meaning they're more likely to sell. Give yourself some preloved love with Mercari. We'd love to hear from you. DM us on our Instagram @mercari, tweet @mercari_app, or find us on Facebook @MercariApp. And, get quick-reads on everything from decluttering to collecting, tips on selling, upcycling ideas and shopping inspo on our Full Circle blog at blog.mercari.com. Mercari is available in the US for anyone 18+.
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