35
poor
Mercari: Your Marketplace | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
39%
Android
263 Reports
263 Reports
iOS unitQ Score
iOS User Feedback
61%
iOS
411 Reports
411 Reports
User Feedback
61%
iOS
411 Reports
411 Reports
39%
Android
263 Reports
263 Reports
Mercari: Your Marketplace - Latest Quality Issues
iOS
Dec 17, 2024
App
I like the app. Just writing this review in hopes to reach customer service. Spent quite a while on the phone with no answer.
iOS
Dec 17, 2024
FEES EVERYWHERE
Why would anyone every use this terrible selling platform? Fee after fee even for buyers. What a joke
iOS
Dec 17, 2024
Unresponsive and Contradictory Company
Made a purchase on this app using a legitimate PayPal payment method and subsequently had my account banned because of it. No fraudulent payment details, full shipping address provided, MFA-enabled account, no abusive language or suspicious account activity: still banned. Customer support is unresponsive, contradictory, and outsourced to overseas contractors who don't speak English. Avoid Mercari! You won't be assisted with any account issues.
iOS
Dec 17, 2024
Total scam
They will randomly change their commission stats as well as randomly delete your listings, waste of time, they're here to steal your money, stay away!
iOS
Dec 17, 2024
Crooks!
Everyone I have encountered on Mercari has been a pleasure to do business with.. Mercari on the other hand, Are charging the wildest fees for nothing.. Find a better site to buy. The his isn't the place for you or anyone..
iOS
Dec 18, 2024
Expensive service fee and bad policy
Got scam by a seller, and even contact customer service for help just to change the rate (auto rate by system) they not able to do anything but on the scam seller side. Ebay is much better for buying and selling.
iOS
Dec 18, 2024
Horrible customer service
I recently made a sale and all of a sudden my account gets limited for no reason. So now I can't even get my money. I told customer service about this and haven't gotten a response in 10 days. Never using this app again after I receive my money.
iOS
Dec 18, 2024
“State name is not correct or the state is not supported by Mercari.”
It's sad that for some reason I write Puerto Rico and it tell me that, how can I order if I can't even have my state? Add PR add Puerto Rico!!
iOS
Dec 18, 2024
Not great
I was trying to use this app to sell some things I had lying around. The app waits until you make your first sale to ask you to send photos of your government issued ID, which I'm not comfortable doing, and then states it will take up to 48 hours to confirm it. Why would they wait until you have a buyer, who already paid, to do this? I refunded the customer and closed my account. Not a good way to do business, Mercari. The pros of the platform are no seller fees, and it is easy enough to list items. Just be aware they make you jump through hoops to make a sale.
Mercari: Your Marketplace - Product Description
Whether you're searching for that unique find or clearing out space for some extra cash, you can do it all in the app, all from home. SHOP Discover that perfect find from brands like Nike, Funko, Nintendo, Squishmallows, Apple, Lululemon (and thousands more). From collectables, to unique handmade items, to one-of-a-kind treasures, it's all on Mercari. AUTHENTICATED LUXURY Shop luxury and designer clothing, shoes, and accessories with confidence. Items with a diamond badge are authenticated and all purchases are protected. SHOP SECURELY Get your item as described or your money back. When you've found that perfect thing, we ask the seller to ship within 3 business days. LOCAL FINDS Shop your neighborhood without leaving the house! Your items will be delivered right to your door, no awkward meetups required. BUY NOW, PAY LATER Get it now, pay in four installments with Zip or PayPal. SELL Lighten your life by listing once-loved items on Mercari. Listing your unused items on Mercari is free and simple. Just snap a few photos, input item details, and tap List. Use selling features including smart pricing, offer to likers, promote, and more to ensure your item is seen and sold as quickly as possible. EASY DELIVERY OPTIONS Mercari knows that affordable and convenient shipping options are important. That's why Mercari prepaid labels have competitive rates, offer print-free options and Shipping Protection up to $200. With Mercari Local, have your bulky, heavy items picked up for fast, doorstep delivery. GET PAID QUICKLY To complete your sales transaction, rate the buyer. Then funds will be added to your balance. Choose how you want to get paid with Direct Deposit, Instant Pay, or use your balance for a purchase–it's up to you. AUTHENTICATE Got designer items? With Mercari Authenticate, your shoppers know they're getting the real deal. Mercari Authenticate makes it simple to buy and sell pre-loved, genuine luxury goods. List and authenticate luxury items from anywhere, on any device. Authenticated items are automatically boosted and seen by more buyers, meaning they're more likely to sell. Give yourself some preloved love with Mercari. We'd love to hear from you. DM us on our Instagram @mercari, tweet @mercari_app, or find us on Facebook @MercariApp. And, get quick-reads on everything from decluttering to collecting, tips on selling, upcycling ideas and shopping inspo on our Full Circle blog at blog.mercari.com. Mercari is available in the US for anyone 18+.
All intellectual property rights, including trademarks and word marks, are the property of respective owners