44
poor
Mercari: Your Marketplace | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
60%
Android
518 Reports
518 Reports
iOS unitQ Score
iOS User Feedback
40%
iOS
344 Reports
344 Reports
User Feedback
40%
iOS
344 Reports
344 Reports
60%
Android
518 Reports
518 Reports
Mercari: Your Marketplace - Latest Quality Issues
Android
Jan 29, 2025
mecari is not helpful when product is stuck in transit.
Android
Jan 29, 2025
Terrible platform to sell on, you are not protected as a seller at all.
Android
Jan 29, 2025
I used to have a five-star review that said way easier to sell than eBay, super friendly to sellers, fees are low. That's not true anymore. None of that's true anymore. The fees are super high. I stopped using this app as soon as they raised the seller fees. You want to know why everything on this app is more expensive? That's why, because anyone with a brain is just going to add the seller fee to the price of the item. I'm just going to put it in the listings from now on. There's a $10 seller.
Android
Jan 29, 2025
Scammed on there, seller send package on purpose to wrong address in same city as me and to different name so I can't even call FedEx n get physical address. Horrible experience. No response from seller or app
Android
Jan 29, 2025
The seller marked the wrong address on my package and sent it to the wrong person. They never gave me a refund or my package back.
Android
Jan 29, 2025
Mercari cancelled a legitimate order I made that was confirmed by the seller. They also suspended my account because of "suspicious activity". I have not yet been able to contact a real person, and I doubt I will get my item. Mercari cancelled my order and initiated a refund on my behalf *without prompting*. The item is not listed for sale anymore, but even if it was, I couldn't order it because of my "Limited Account". Trash service and treatment to a buyer with only 5 star reviews.
Android
Jan 30, 2025
This selling app used to be good but now it's full of over priced trash that doesn't ship and sellers that don't communicate. Refunds are credited so you have to keep using them but never get anything. Endless loop of annoyance.
Android
Jan 30, 2025
I feel the same.if I pay money to a seller,my money that has bought an item.it should be shipped same day.i have ran into some where there is same day.id rather have the same day.i value my time and effort to wanna get an item off here.
Android
Jan 30, 2025
The last three items I ordered never shipped or were cancelled. I used to live this app but can't successfully purchase anything anymore. Terrible user experience and lack of accountability for sellers. Beware, you probably won't actually get what you order.
Mercari: Your Marketplace - Product Description
Whether you're searching for that unique find or clearing out space for some extra cash, you can do it all in the app, all from home. SHOP Discover that perfect find from brands like Nike, Funko, Nintendo, Squishmallows, Apple, Lululemon (and thousands more). From collectables, to unique handmade items, to one-of-a-kind treasures, it's all on Mercari. AUTHENTICATED LUXURY Shop luxury and designer clothing, shoes, and accessories with confidence. Items with a diamond badge are authenticated and all purchases are protected. SHOP SECURELY Get your item as described or your money back. When you've found that perfect thing, we ask the seller to ship within 3 business days. LOCAL FINDS Shop your neighborhood without leaving the house! Your items will be delivered right to your door, no awkward meetups required. BUY NOW, PAY LATER Get it now, pay in four installments with Zip or PayPal. SELL Lighten your life by listing once-loved items on Mercari. Listing your unused items on Mercari is free and simple. Just snap a few photos, input item details, and tap List. Use selling features including smart pricing, offer to likers, promote, and more to ensure your item is seen and sold as quickly as possible. EASY DELIVERY OPTIONS Mercari knows that affordable and convenient shipping options are important. That's why Mercari prepaid labels have competitive rates, offer print-free options and Shipping Protection up to $200. With Mercari Local, have your bulky, heavy items picked up for fast, doorstep delivery. GET PAID QUICKLY To complete your sales transaction, rate the buyer. Then funds will be added to your balance. Choose how you want to get paid with Direct Deposit, Instant Pay, or use your balance for a purchase–it's up to you. AUTHENTICATE Got designer items? With Mercari Authenticate, your shoppers know they're getting the real deal. Mercari Authenticate makes it simple to buy and sell pre-loved, genuine luxury goods. List and authenticate luxury items from anywhere, on any device. Authenticated items are automatically boosted and seen by more buyers, meaning they're more likely to sell. Give yourself some preloved love with Mercari. We'd love to hear from you. DM us on our Instagram @mercari, tweet @mercari_app, or find us on Facebook @MercariApp. And, get quick-reads on everything from decluttering to collecting, tips on selling, upcycling ideas and shopping inspo on our Full Circle blog at blog.mercari.com. Mercari is available in the US for anyone 18+.
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