83
good
Metro Bank | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
82%
Android
166 Reports
166 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
36 Reports
36 Reports
User Feedback
18%
iOS
36 Reports
36 Reports
82%
Android
166 Reports
166 Reports
Metro Bank - Latest Quality Issues
Android
Jan 19, 2025
Locked me out permanently even though I put my password this app is the worse thanks for letting me lose my money
Android
Jan 20, 2025
This company is getting worse by the day. I can't request a new card through the damaged card function as it comes up with an error day on day of trying. They're no longer open 7 days a week making it harder for one to visit the store itself and even then it takes about 2-3 hours to be seen for something. Gone from one of the best banks to one of the worst.
Android
Jan 20, 2025
Thse "chat to us" section automatically tell me that I'm about to log out when I click on any area of the screen. The downtime today (19/1/2025) has caused distress with transactions that were declined being charged to the account when the card system came back up. The shop keeper said he doesn't want me to use my card because it will lock his system up. So because of the downtime, I have now been barred from using my card and charged for the pleasure. Ridiculous!
Android
Jan 20, 2025
app seems to have got worse. when making a transfer the screen doesn't scroll so the keyboard is over where you are typing
iOS
Jan 20, 2025
Asad
Metro app needs an hugeeeee upgrade it's soo backdated and needs better accessibility
Android
Jan 21, 2025
My husband and I have both been using this app for a few years. Recently we have both had the same problem - the pages of the app( sorry don't know the technical name) don't fit the screen of our phones. For example on the opening screen where you put in your password the 0 and the delete symbol are below the bottom of our phone screen. We have sent photos to Metro but no reply. Help!!
iOS
Jan 22, 2025
Mr
Terrible as you can't close an account and when you phone can't get hold of them. Always says try later
Android
Jan 23, 2025
Super easy to use, but the transactions section for day to day spending is not easily accessible.
Android
Jan 28, 2025
Good quick easy. Annoying that when navigating between tabs the app closes. Not good when copying a reference number for a payment or remembering an 8 digit account number.
Metro Bank - Product Description
We’ve built a different kind of high street bank. A bank with stores that are open when it suits you, 7 days a week. A bank where you can walk in without an appointment and walk out with a working account, debit card and all. A bank that tells you exactly what you’re getting, in language that actually makes sense. A bank that puts you first. Now, wherever you are and whatever you’re doing you can manage your Personal and Business accounts with our mobile app. Features - Insights on your accounts and transactions - Send International Payments - A handy spending summary shows you where you’re spending your cash - View transactions which are still being processed - Temporarily block and permanently cancel your debit and credit cards - Make payments to new and existing payees and transfer money in between your accounts - Login with Apple TouchID - View and cancel your Direct Debits and standing orders. - Share your account details through WhatsApp, email and messages to easily receive payments from friends and family - Create and edit Standing Orders - Open Instant Access Savings Accounts Registration - Getting Started Whether you’re an existing or new Metro Bank customer it’s simple to get started. - If you’re registered for online and telephone banking, you’ll need your 12 digit customer number, 8 digit security number and your password - If you’re not registered for either, you’ll need your 12 digit customer number and the details of the card you used most recently or your Magic Word. Metro Bank’s mobile app is available for Personal customers and also Business customers if they’re using Business Internet Banking only. Standard data charges from your mobile service provider may apply. Getting help If you experience any issues downloading or registering the Metro Bank mobile app, please visit us in store or call us on 0345 08 08 500 or email us on ios-feedback@metrobank.plc.uk. Metro Bank PLC. Registered in England and Wales. Company number: 6419578. Registered office: One Southampton Row, London, WC1B 5HA. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Metro Bank PLC is an independent UK Bank - it is not affiliated with any other bank or organisation (including the METRO newspaper or its publishers) anywhere in the world. "Metrobank" is the registered trademark of Metro Bank PLC.
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