70
good
Metro Bank | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
61%
Android
59 Reports
59 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
37 Reports
37 Reports
User Feedback
39%
iOS
37 Reports
37 Reports
61%
Android
59 Reports
59 Reports
Metro Bank - Latest Quality Issues
iOS
Dec 10, 2024
An ok app
Pretty good, still can't scan cheques in, unlike many other banking app's, the log in does not show what numbers you are pressing on iPhone 7, so can lock out your account far too easily.
Android
Dec 10, 2024
Doesn't seem to work to open an account, and their website as well as customers service is useless
iOS
Dec 11, 2024
Not great for big spenders
Can't send more than £21k at a time
iOS
Dec 11, 2024
Naming convention
When trying to setup a payee which is another bank, it does not accept the Bank name, and following this it does not accept the name of the person as printed on the Bank debit card. What should have taken 20 seconds took 30 minutes having first gone through the automated bot Ada, and eventually getting through to a person, I had the issue of the naming convention issue. When asked for the payee which was a bank it would not accept the bank name
iOS
Dec 12, 2024
Card renewal by post
U take too long to deliver a new card after cancellation. Been 3 weeks now and I was told to wait. But how do u expect me to purchase certain items like topping up my oyster, getting out cash. I just have to borrow cash and now I got debt to pay. If we could pick up the card from the bank that would've been better. Metro needs to improve on this area of delay.
iOS
Dec 12, 2024
International payment
Quite easy to make payment to euro account but the exchange rate very low compared to other exchange options .
iOS
Dec 13, 2024
Well at least it works….
Blimey what a palaver. So we chose Metrobank for our community group because they are one of the few free banks who will provide a free account, and because they have good ethics. So far, several things have just completely not worked, for example: on-line purchases, changing my card pin, setting up payees on the website, and very limited cash withdrawals if you don't want to use a cash machine (I needed a specific amount). I don't really want the app - would rather use the website, and as I use it on my Ipad portrait format not that helpful - but at least it works! Hurray! And it's clear and easy to find your way around. I guess it's a keeper!
iOS
Dec 16, 2024
App
Slow, laborious app. (No app at all for the commercial account we hold) web interface clunky for both. Bulk payments flakey. Automated assistant on phone deeply irritating and useless.
iOS
Dec 18, 2024
Can’t add new payees
Why can't I add new payees via internet banking. App can do it. Website can't. It's been like this for months
Metro Bank - Product Description
We’ve built a different kind of high street bank. A bank with stores that are open when it suits you, 7 days a week. A bank where you can walk in without an appointment and walk out with a working account, debit card and all. A bank that tells you exactly what you’re getting, in language that actually makes sense. A bank that puts you first. Now, wherever you are and whatever you’re doing you can manage your Personal and Business accounts with our mobile app. Features - Insights on your accounts and transactions - Send International Payments - A handy spending summary shows you where you’re spending your cash - View transactions which are still being processed - Temporarily block and permanently cancel your debit and credit cards - Make payments to new and existing payees and transfer money in between your accounts - Login with Apple TouchID - View and cancel your Direct Debits and standing orders. - Share your account details through WhatsApp, email and messages to easily receive payments from friends and family - Create and edit Standing Orders - Open Instant Access Savings Accounts Registration - Getting Started Whether you’re an existing or new Metro Bank customer it’s simple to get started. - If you’re registered for online and telephone banking, you’ll need your 12 digit customer number, 8 digit security number and your password - If you’re not registered for either, you’ll need your 12 digit customer number and the details of the card you used most recently or your Magic Word. Metro Bank’s mobile app is available for Personal customers and also Business customers if they’re using Business Internet Banking only. Standard data charges from your mobile service provider may apply. Getting help If you experience any issues downloading or registering the Metro Bank mobile app, please visit us in store or call us on 0345 08 08 500 or email us on ios-feedback@metrobank.plc.uk. Metro Bank PLC. Registered in England and Wales. Company number: 6419578. Registered office: One Southampton Row, London, WC1B 5HA. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Metro Bank PLC is an independent UK Bank - it is not affiliated with any other bank or organisation (including the METRO newspaper or its publishers) anywhere in the world. "Metrobank" is the registered trademark of Metro Bank PLC.
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