78
good
Metro Bank | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
109 Reports
109 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
30 Reports
30 Reports
User Feedback
22%
iOS
30 Reports
30 Reports
78%
Android
109 Reports
109 Reports
Metro Bank - Latest Quality Issues
iOS
Mar 19, 2025
Slow app
The app is slow and takes ages to load
Android
Mar 19, 2025
An absolute scam of a "bank" they are not regulated as they claim to be and harvest too much personal data from you that even other banks aren't this intrusive. Don't share your data with them there are much better alternatives! Stay away stay safe!
iOS
Mar 20, 2025
On hold for 37 mins with customer service
Bye bye
Android
Mar 22, 2025
app works well but improve pin facilities other banks give you access to pin for card banking experience with metro bank stores has been sl0
Android
Mar 23, 2025
App was great but since the last update it's made everything lower which means typing in numbers to log in everything is too low down which interferes with my phones screen buttons (triangle, square and 3 lines) making logging in and navigation very awkward and not how it should be, why change things so much? If it's not fixed I'll change banks, loyalty doesn't pay anyway 🙄
Android
Mar 24, 2025
For some reason all the options at the bottom on the screen are now behind the navigation buttons, meaning every time I want to do anything in app I have to change my phone settings from the three buttons into the swipe option. Please fix this???
Android
Mar 25, 2025
On its face the app works but then the cracks start to show, when you want support. I wanted to order a new debit card and I tried several times with manage card option as they instruct you. didn't send it. tried the chat function, bot answers (horrible) and then I reached a person finally and the chat feature is so terrifyingly unoptimised. it won't register keystrokes (I use pixel 7) unless I type 1 word per minute. And the screen doesn't adjust to account for keyboard pop up.
iOS
Mar 27, 2025
Poor banking
It's unfortunate metro bank target to close account of foreigners without reason and target blacks to get their account closed with any reason disclosed. It unfortunate people will lose money and as long time customer this shouldn't be happening it so frustrating and disheartening from a bank with standard…
iOS
Mar 27, 2025
app faulty.
hasn't been letting me log in for the past week. had to change my whole weeks schedule because of this. because of an app fault. unacceptable, this has just been my last straw. changing banks as soon as i can log in.
Metro Bank - Product Description
We’ve built a different kind of high street bank. A bank with stores that are open when it suits you, 7 days a week. A bank where you can walk in without an appointment and walk out with a working account, debit card and all. A bank that tells you exactly what you’re getting, in language that actually makes sense. A bank that puts you first. Now, wherever you are and whatever you’re doing you can manage your Personal and Business accounts with our mobile app. Features - Insights on your accounts and transactions - Send International Payments - A handy spending summary shows you where you’re spending your cash - View transactions which are still being processed - Temporarily block and permanently cancel your debit and credit cards - Make payments to new and existing payees and transfer money in between your accounts - Login with Apple TouchID - View and cancel your Direct Debits and standing orders. - Share your account details through WhatsApp, email and messages to easily receive payments from friends and family - Create and edit Standing Orders - Open Instant Access Savings Accounts Registration - Getting Started Whether you’re an existing or new Metro Bank customer it’s simple to get started. - If you’re registered for online and telephone banking, you’ll need your 12 digit customer number, 8 digit security number and your password - If you’re not registered for either, you’ll need your 12 digit customer number and the details of the card you used most recently or your Magic Word. Metro Bank’s mobile app is available for Personal customers and also Business customers if they’re using Business Internet Banking only. Standard data charges from your mobile service provider may apply. Getting help If you experience any issues downloading or registering the Metro Bank mobile app, please visit us in store or call us on 0345 08 08 500 or email us on ios-feedback@metrobank.plc.uk. Metro Bank PLC. Registered in England and Wales. Company number: 6419578. Registered office: One Southampton Row, London, WC1B 5HA. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Metro Bank PLC is an independent UK Bank - it is not affiliated with any other bank or organisation (including the METRO newspaper or its publishers) anywhere in the world. "Metrobank" is the registered trademark of Metro Bank PLC.
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