86
good
Metro Bank | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
76%
Android
107 Reports
107 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
34 Reports
34 Reports
User Feedback
24%
iOS
34 Reports
34 Reports
76%
Android
107 Reports
107 Reports
Metro Bank - Latest Quality Issues
iOS
Nov 1, 2024
Mr White
One star from me, would have given 5 stars in the past. I have just found out metro is now charging for overseas transactions since the end of August 2024. Currently on holiday in Spain and after reviewing the payments I could not believe I was being charged. Goodby metro bank :( you jokers
Android
Nov 1, 2024
The app itself is great, but it has a problem with scaling. On Google pixel 8 pro the navigation bar is hiddet under the bottom navigation bar of the phone.
Android
Nov 2, 2024
Lots of errors all the time. Poor interface
Android
Nov 3, 2024
Really getting fed up with the repeated alerts of transactions.... Sometimes 3 hours after and up to 6 notifications spaced about 15 minutes after each other at random times. Lastnight, I got money out from Ana ATM, 3 hours layer I got a notification, then every 20 minutes or so after that for 2 hours... I have alerts om to know if fraud is occurring, but multiple alerts? Nah mate... makes me want to leave Metro. Sort it out!!! FFS!!!
Android
Nov 4, 2024
App suddenly stopped working on my phone "Sorry the app can't be used on this device" I have clearwd cache, cleared data, deleted and reinstalled metrobank app. AFAICS nothing changed on phone between yesterday when it worked and today
Android
Nov 4, 2024
Can't even talk to support on the app it just prompts you to logout every time you press anything after clicking the contact support button
Android
Nov 5, 2024
No sound signal for transactions and impossible see incoming and outgoing payments upfront
Android
Nov 6, 2024
Avoid to work with this bank. I was having an account with them from 5 years ago and now they want to close my account for a reason that they can't tell me. I was with my dother to open her an account on my account because she is a minor and after a week they they send me a letter that they will close my account.
iOS
Nov 11, 2024
There were problems
Ahsan was very helpful but he was the third person I spoke to. I was made to hang up and call back because we kept getting logged out as I was entering my password wrong. The reason I was entering my password wrong is because Lester who I saw in Brighton branch incorrectly allowed me to create a password that was way too long. I now know that passwords need to be 15 characters maximum, but he did not tell me that and he let me type it into his computer with about 20 characters. I have been on the phone for ages and ages and it was super stressful, but it has finally been resolved. Anyway, I now successfully have a password and a banking app I can use so big thank you to Ahsan.
Metro Bank - Product Description
We’ve built a different kind of high street bank. A bank with stores that are open when it suits you, 7 days a week. A bank where you can walk in without an appointment and walk out with a working account, debit card and all. A bank that tells you exactly what you’re getting, in language that actually makes sense. A bank that puts you first. Now, wherever you are and whatever you’re doing you can manage your Personal and Business accounts with our mobile app. Features - Insights on your accounts and transactions - Send International Payments - A handy spending summary shows you where you’re spending your cash - View transactions which are still being processed - Temporarily block and permanently cancel your debit and credit cards - Make payments to new and existing payees and transfer money in between your accounts - Login with Apple TouchID - View and cancel your Direct Debits and standing orders. - Share your account details through WhatsApp, email and messages to easily receive payments from friends and family - Create and edit Standing Orders - Open Instant Access Savings Accounts Registration - Getting Started Whether you’re an existing or new Metro Bank customer it’s simple to get started. - If you’re registered for online and telephone banking, you’ll need your 12 digit customer number, 8 digit security number and your password - If you’re not registered for either, you’ll need your 12 digit customer number and the details of the card you used most recently or your Magic Word. Metro Bank’s mobile app is available for Personal customers and also Business customers if they’re using Business Internet Banking only. Standard data charges from your mobile service provider may apply. Getting help If you experience any issues downloading or registering the Metro Bank mobile app, please visit us in store or call us on 0345 08 08 500 or email us on ios-feedback@metrobank.plc.uk. Metro Bank PLC. Registered in England and Wales. Company number: 6419578. Registered office: One Southampton Row, London, WC1B 5HA. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Metro Bank PLC is an independent UK Bank - it is not affiliated with any other bank or organisation (including the METRO newspaper or its publishers) anywhere in the world. "Metrobank" is the registered trademark of Metro Bank PLC.
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