Quality degradation at MitID  
Users report higher volume of Quality Issues than usual
24
poor

MitID | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Utilities
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
78%
Android
47 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
13 Reports
User Feedback
22%
iOS
13 Reports
78%
Android
47 Reports
MitID - Latest Quality Issues
iOS
Nov 12, 2024
Timeouts and other errors
Super frustrating that about every 2nd time you use the app, you experience timeout errors, or that you can't slide the approval button all the way to the right. Always great with a 50/50 chance of being able to log on to your online bank or to be able to buy a train ticket in the DOT app because mitid does not cooperate.
Android
Nov 12, 2024
I simply can't get it to work! The whole process goes well, but after that it won't show the page I'm going to? deeply frustrating.. 🙄 Would have preferred to give 0 stars as it is useless 👎
iOS
Nov 14, 2024
Formula lawsuit
The worst employees ever, this application should be given the lowest rating of half a star if possible. One of the employees treats me as if I were his enemy after he learned my name, Muhammad, how long will this racism last more than most modern people.
Android
Nov 14, 2024
Absolutely shoal... What is the QR code supposed to do good for, if you use an app to log in, you can't use a QR when you need to log on to a page from your mobile... If you then choose one-time codes, then you have to wait at least 24 hours before it works... It's not ok...
Android
Nov 14, 2024
not possible, even the support could not help. Scrap
Android
Nov 17, 2024
Unbelievably bad can you guys not fix this garbage? Any function in Danish society relies on this app and you can't even get through the steps without it crashing
Android
Nov 18, 2024
I kept making mistakes after brushing my face
Android
Nov 18, 2024
Why does a chrome browser open after you have approved something in MitID? Chrome is not my default. It seems very unprofessional
Android
Nov 19, 2024
Has been thrown out and has both scanned passport and chip but it reports errors by face miserable round golden 🤬
MitID - Product Description
You can use the MitID app to log on, sign documents digitally, and approve actions on various self-service sites. MitID conforms to the newest security standards, so you can use it to safely verify your indentity online. If you need to approve on your mobile or tablet, you can do it with a single swipe in the app. If you need to approve on your computer, you need to scan a QR code.

TAKE CARE OF YOUR MitID
- Do not share your user ID or codes with others.
- Always read what you are about to approve with MitID. Press 'Reject' in the top left corner of the app, if you see an action, you don't want to approve, or an action you haven’t initiated.
- Never approve anything using MitID based on a call, an e-mail, or a visit from someone pretending to be from your bank, a support organisation or a public authority.

KEEP A MITID IN RESERVE
It is a good idea to keep a MitID in reserve. By keeping an extra MitID in reserve, you will still be able to use MitID, if, for example, you lose your phone with the app installed, or simply forget to activate the app on a new phone after you deleted the old one. For more information: MitID.dk/reserve

MORE INFORMATION
You can get a MitID from the age of 13.

MitID has been developed by the Danish Agency for Digital Government and Finance Denmark - on behalf of the public and financial sectors.

Read more at MitID.dk.
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