MitID | unitQ Score

Lousy app when using the phone. Useless half of the time because it wants a PIN code that does not show up on that website but tries to access (e.g. citizen).

Often freezes on "swipe"

It works flawlessly with the computer, but sometimes mistakes happen, BUT there is MORE critical and universal BUT. On the phone, go to Digital Post, E-boks, or other offers that require this offer - this rarely happens. It constantly crashes, constantly gives an error, constantly requires you to enter your login and password again. Given that this is a state program, it works criminally badly. I can just imagine that everyone working with this program is just sitting there and banging into a headscarf...

Hello I am writing to share my experience with the activation of the MitID app, which unfortunately did not go as expected, and at the same time make suggestions for improvements. During the activation process, I was able to complete the first stages without any problems, but the face authentication failed repeatedly without further explanation. I contacted your support and was greeted by a very friendly and helpful staff member who explained that the error was possibly due to changes in my appearance since my passport photo was taken. While the support experience was positive, I find it a shame that the app's technology or backend code can't handle such natural variations. This creates an unnecessary barrier for users who already expect a flexible and secure solution. My suggestion is that you evaluate and update the app's facial recognition technology so that it can handle variations in appearance better. Such an improvement will not only help users like me, but also increase confidence in the product in general. The solution I was offered was to use the MitID token as a replacement. While it's a temporary fix, it feels like a detour that undermines the user experience. My hope is that future versions of the app can offer a more robust and fault-tolerant facial authentication to avoid such challenges. Thank you for your work, and I look forward to hearing how you plan to address this issue. Sincerely, Naveed

Have changed mobile and despite several attempts to re-set up the app - both via the app on another device and with a passport - it is completely impossible. The app claims that the versions are not updated, which is not correct and the solution with passport is rejected, as the app wants me to scan my face without my glasses on, with my passport photo is with glasses and then the app will not accept it. So facial recognition on iPhone is better than on an expensively paid forced public IT solution

Constantly fails, has updated and the phone has restarted which is about the only truck to get it to work. Iphone 15 and works 50/50, unreasonably unstable

The app uses SafetyNet / Play Integrity API and will refuse running on operating systems not infected by Google spyware. It is absurd that a government issued identity which is practically mandatory for everybody to use also helps an advertisement company (Google) to cement its monopoly. Also, while the app works with Firefox Focus (after a bit of tweaking), the integration is poor and not well-tested so you have to frequently change your browser back to Chrome (again, forced Google) to log in.

This system is a joke . MitID is so poorly designed that you can't login on mit.dk which is part of the same app suite

I tried to migrate to a new phone, but it just gives an error message no matter what method I try for signing up. After going thru the whole process of scanning my passport, it just gives an error message and a broken link in the end. Same problem when I try to use the QR code method, and for that you have to wait an hour between each try. I hate this app. It is the only reason I cannot get rid of my old phone.