66
fair
Monese: A Banking Alternative | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
14 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
85%
Android
149 Reports
149 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
27 Reports
27 Reports
User Feedback
15%
iOS
27 Reports
27 Reports
85%
Android
149 Reports
149 Reports
Monese: A Banking Alternative - Latest Quality Issues
Android
Mar 28, 2025
0 because for 2 hours I stayed and called Monesse continuously, I lost the card and I can't even enter the application, although the accounts exist, I can't get in touch with Monese, they don't answer me through support. What happened? Answer for 2 years I always call and nothing, keep me on the phone with the [phones], answer me to take my account and card. Where are you?
iOS
Mar 28, 2025
Did not send the card
Twice they did not send a card, and changed the free plan to a paid one without notice.
Android
Mar 28, 2025
they closed out Acount our of blue without an explanation or a reason. they emailed us to provide them with information from another Acount so.they can sent the remaining balance.its been 4 days now.and.we haven't received the money or hear anything from them.if we don't have any update in the next few days we are seriously thinking to.take legal actions against them. p.s don't download this app stay away. go straight away and get your selfs a revolut account 1000 times better
iOS
Mar 29, 2025
Monese
Absolute joke of a bank full of unnecessary fees
Android
Mar 29, 2025
Hello, Please help me reopen an account that is closed, I have been giving you email for 1 week and I am not getting any response!
Android
Mar 29, 2025
I tried to create an account, and he tells me that I already have an account with this ID, but he doesn't even let me enter the account. he keeps giving me to the account created today.. It doesn't allow me to find and access my account.
Android
Mar 30, 2025
Charging for transactions, payments or withdrawals is illegal in UK! Don't use this app as they are very likely to be shut down once HMRC finds out.
iOS
Apr 1, 2025
⚠️NEVER DOWNLOAD THIS APP ⚠️
It's the worst online bank out there! I was robbed of 300€, unknown payment attempts on my account, impossible to trace the transactions, impossible to get someone on the phone... Impossible to be reimbursed even with supporting evidence I gave everything its done + of a month and no way to get a positive feedback from them. They completely clear their name... in short, it's the worst bank there is! There is not even an instant transfer.
Android
Apr 1, 2025
My card was blocked along with my money! They don't answer the phone or answer emails! I don't recommend it to anyone
Monese: A Banking Alternative - Product Description
Open your mobile money account in minutes, with Monese. We’re the banking alternative that offers you fast and free accounts in 31 countries. Join over 2 million people and enjoy a full range of features. We’re giving you the financial freedom to live, work, travel, study and thrive wherever life takes you. We even provide business accounts. Simple, fuss-free and easy - so how does it work? • Open a GBP or EUR account, straight from your phone • Get a contactless Mastercard debit card you can use globally - online, in-store or at ATMs • Enjoy fee-free foreign currency card spending and ATM withdrawals • Quickly send and receive money locally and internationally in 19 currencies • Create a virtual card and pay online or in-store for an extra layer of security • Open a joint account to easily spend, share and save with a loved one, roommate or friend Moving from London to Paris, or from Bucharest to Berlin? Then Monese is the account for you. It’s already available in 31 countries – just have your passport or national ID card to hand. Our feature-rich smartphone app also provides you with: • Real-time notifications - instant updates whenever you use your account • A detailed spending overview - for full transparency around your transactions • Savings Pots - to put money aside for something special • A fast, easy and secure way to pay, with Apple Pay • An easy way to manage your Direct Debits and Recurring Payments to automatically pay for things like mobile phone contracts, rent, or gym memberships • Instant balance - check your account balance by one swipe from your phone’s home screen Plus, you can also: • Link your PayPal account – to manage your PayPal balance and transactions from the app, and also to seamlessly add your Monese card to your PayPal wallet (in selected countries) • Connect your British Airways Executive Club account, to track and manage your Avios whenever you need • Open a savings account and earn interest on your savings with Raisin • Get instant account statements in PDF or XLS • Enjoy state-of-the art security features such as 3D Secure, locking or unlocking your card on the go, as well as strong encryption and biometric login Enjoy the convenience of being able to send and receive money straight from your phone, get your salary paid in, set up Direct Debits and Recurring Payments - all while maintaining a complete overview of your earning, spending and saving. Withdraw cash from ATMs worldwide for free, within generous allowances, and add money to your account by bank transfer, using another debit card, or with cash at over 84,000 locations in the UK, Austria, Belgium, Bulgaria, France, Luxembourg, the Netherlands, Poland, Portugal or Spain. You can open an account with us regardless of your citizenship or financial history, as long as you’re at least 18 years old and live in the European Economic Area (EEA).
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