53
fair
Monese: A Banking Alternative | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
83%
Android
151 Reports
151 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
30 Reports
30 Reports
User Feedback
17%
iOS
30 Reports
30 Reports
83%
Android
151 Reports
151 Reports
Monese: A Banking Alternative - Latest Quality Issues
Android
Dec 17, 2024
Invitation code, I don't know how to put it, I try but it doesn't work
iOS
Dec 17, 2024
Very poor services!!
Charged me one quid for each UK domestic bank transfer plus one quid inactive account fee!! Never use this bank again, the worse online bank I've come across in my life!!
Android
Dec 17, 2024
lousy customer service
iOS
Dec 17, 2024
Suddenly very slow
Transactions to another bank take an extremely long time. And now you have to pay 1£ per transaction to another bank
Android
Dec 17, 2024
I can't access my account from multiple devices😡
iOS
Dec 17, 2024
Poor customer service
I contacted the customer service through direct call,mail and AI chat for a fraud transaction,even after 24 hrs they are not responding .
Android
Dec 17, 2024
They blocked my account because I didn't provide data through the application, at the same time they don't want to reset my account password, so I can't enter the application because they keep telling me to reset my PIN xD *** logic. The staff does not respond to emails or any other messages.
Android
Dec 18, 2024
Late transfers (especially from Revolut, with which you are probably in conflict, which is your problem), increasing fees, fewer and fewer coins on the exchange (why is the Swiss franc missing?), almost non-existent technical support, etc.
Android
Dec 19, 2024
The worst thing I have seen in my life they blocked my customer area without giving explanations and now they have blocked my account, they tell me that I have changed the email when I have not changed anything, it may be that maybe that email does not work but come on that the customer service is terrible they do not solve anything they tell you to fill out a form that cannot be sent to any horrible site.
Monese: A Banking Alternative - Product Description
Open your mobile money account in minutes, with Monese. We’re the banking alternative that offers you fast and free accounts in 31 countries. Join over 2 million people and enjoy a full range of features. We’re giving you the financial freedom to live, work, travel, study and thrive wherever life takes you. We even provide business accounts. Simple, fuss-free and easy - so how does it work? • Open a GBP or EUR account, straight from your phone • Get a contactless Mastercard debit card you can use globally - online, in-store or at ATMs • Enjoy fee-free foreign currency card spending and ATM withdrawals • Quickly send and receive money locally and internationally in 19 currencies • Create a virtual card and pay online or in-store for an extra layer of security • Open a joint account to easily spend, share and save with a loved one, roommate or friend Moving from London to Paris, or from Bucharest to Berlin? Then Monese is the account for you. It’s already available in 31 countries – just have your passport or national ID card to hand. Our feature-rich smartphone app also provides you with: • Real-time notifications - instant updates whenever you use your account • A detailed spending overview - for full transparency around your transactions • Savings Pots - to put money aside for something special • A fast, easy and secure way to pay, with Apple Pay • An easy way to manage your Direct Debits and Recurring Payments to automatically pay for things like mobile phone contracts, rent, or gym memberships • Instant balance - check your account balance by one swipe from your phone’s home screen Plus, you can also: • Link your PayPal account – to manage your PayPal balance and transactions from the app, and also to seamlessly add your Monese card to your PayPal wallet (in selected countries) • Connect your British Airways Executive Club account, to track and manage your Avios whenever you need • Open a savings account and earn interest on your savings with Raisin • Get instant account statements in PDF or XLS • Enjoy state-of-the art security features such as 3D Secure, locking or unlocking your card on the go, as well as strong encryption and biometric login Enjoy the convenience of being able to send and receive money straight from your phone, get your salary paid in, set up Direct Debits and Recurring Payments - all while maintaining a complete overview of your earning, spending and saving. Withdraw cash from ATMs worldwide for free, within generous allowances, and add money to your account by bank transfer, using another debit card, or with cash at over 84,000 locations in the UK, Austria, Belgium, Bulgaria, France, Luxembourg, the Netherlands, Poland, Portugal or Spain. You can open an account with us regardless of your citizenship or financial history, as long as you’re at least 18 years old and live in the European Economic Area (EEA).
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