66
fair

Monese: A Banking Alternative | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
13 Points Past 30 Days
Category: Finance
Work at Monese LTD? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Monese LTD? Unlock additional insights
Android unitQ Score
Android User Feedback
88%
Android
140 Reports
iOS unitQ Score
iOS User Feedback
13%
iOS
20 Reports
User Feedback
13%
iOS
20 Reports
88%
Android
140 Reports
Monese: A Banking Alternative - Latest Quality Issues
iOS
Jan 24, 2025
Shocking bank!
I opened an account and stated it was for receiving Student Finance, I received student finance early hours today but then woke up to my account blocked. They said they needed further information, I've tried several times to fill out the form and each time it says ‘something went wrong'. Tried to contact customer service on the live chat, been waiting since 7.30am, it is now 08.31am. Currently on the phone to them aswell, been waiting since 08.30am also. Sent an email and got an automated reply, absolute shambles… wouldn't even bother.
Android
Jan 25, 2025
charging you to send money! terrible and cheap app!
iOS
Jan 26, 2025
Do not open a bank account at this scammer . Blocking your money and is not answer to you
Very poor bank
Android
Jan 26, 2025
Worsr customer service. Its non existent
iOS
Jan 26, 2025
Closed accounts without reason
After 5 years using Monese as my main account bank in London, I have received a email said they closed my account without any reason. Blocked my account with all my money which it from payslip, benefits, i used to pay by card so any illegal or suspicious. Not reason & not sense while I am in the middle of a trial with my landlord and now not option to proof my payment though this 5 years. Not recommended to take this bank seriously .
Android
Jan 28, 2025
I can't verify the phone number
Android
Jan 28, 2025
there should not have fee to send money , to an account in the UK. That's bad.
Android
Jan 29, 2025
fees when you sending money to your another account, money transfers last long
Android
Jan 29, 2025
Been waiting on my verifacation for soo long time
Monese: A Banking Alternative - Product Description
Open your mobile money account in minutes, with Monese. We’re the banking alternative that offers you fast and free accounts in 31 countries.

Join over 2 million people and enjoy a full range of features. We’re giving you the financial freedom to live, work, travel, study and thrive wherever life takes you. We even provide business accounts.

Simple, fuss-free and easy - so how does it work?

• Open a GBP or EUR account, straight from your phone
• Get a contactless Mastercard debit card you can use globally - online, in-store or at ATMs
• Enjoy fee-free foreign currency card spending and ATM withdrawals
• Quickly send and receive money locally and internationally in 19 currencies
• Create a virtual card and pay online or in-store for an extra layer of security
• Open a joint account to easily spend, share and save with a loved one, roommate or friend


Moving from London to Paris, or from Bucharest to Berlin? Then Monese is the account for you. It’s already available in 31 countries – just have your passport or national ID card to hand.

Our feature-rich smartphone app also provides you with:

• Real-time notifications - instant updates whenever you use your account
• A detailed spending overview - for full transparency around your transactions
• Savings Pots - to put money aside for something special
• A fast, easy and secure way to pay, with Apple Pay
• An easy way to manage your Direct Debits and Recurring Payments to automatically pay for things like mobile phone contracts, rent, or gym memberships
• Instant balance - check your account balance by one swipe from your phone’s home screen

Plus, you can also:

• Link your PayPal account – to manage your PayPal balance and transactions from the app, and also to seamlessly add your Monese card to your PayPal wallet (in selected countries)
• Connect your British Airways Executive Club account, to track and manage your Avios whenever you need
• Open a savings account and earn interest on your savings with Raisin
• Get instant account statements in PDF or XLS
• Enjoy state-of-the art security features such as 3D Secure, locking or unlocking your card on the go, as well as strong encryption and biometric login

Enjoy the convenience of being able to send and receive money straight from your phone, get your salary paid in, set up Direct Debits and Recurring Payments - all while maintaining a complete overview of your earning, spending and saving. Withdraw cash from ATMs worldwide for free, within generous allowances, and add money to your account by bank transfer, using another debit card, or with cash at over 84,000 locations in the UK, Austria, Belgium, Bulgaria, France, Luxembourg, the Netherlands, Poland, Portugal or Spain.

You can open an account with us regardless of your citizenship or financial history, as long as you’re at least 18 years old and live in the European Economic Area (EEA).
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