69
fair

Monzo - Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Finance
Work at Monzo Bank Limited? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Monzo Bank Limited? Unlock additional insights
Android unitQ Score
Android User Feedback
73%
Android
199 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
73 Reports
User Feedback
27%
iOS
73 Reports
73%
Android
199 Reports
Monzo - Mobile Banking - Latest Quality Issues
iOS
Feb 25, 2025
Lazy company
This company is only getting a lot of customers because it has a referral program where you get paid every time someone signs up using your link, but this is not a good card company at all. They're not doing any work. I've been trying to update my address for what seems like one year now and they never approve the update I also filed some disputes for unauthorized charges that took place in different countries on my card because I did the dispute they closed my account. They didn't do any real investigation to get my money back and they said it was closed. Be careful this company doesn't care about its card holders your money isn't safe
Android
Feb 25, 2025
Being paid early is the only plus side. Very poor complaint handling, fortunately I can now go to the Ombudsman 🤷‍♂️
Android
Feb 25, 2025
Stuck for days on the sign up page
Android
Feb 26, 2025
Too big for their own boots now. Customer support fell off a cliff
Android
Feb 26, 2025
I cannot get into the app on my new phone. It's installed but I cannot get past security. As happened last time I got a new phone. And there's no customer service at all. This is just one of the reasons why I don't use Monzo as my main banking app and why I never will.
Android
Feb 27, 2025
open an account got verified everything went smoothly until 24 hours later we closed my account for no reason no explanation and will not get give! they close my account I feel like they're just taking people's information and then closing their account
iOS
Feb 28, 2025
Limited access to online banking
Not having a nice new mobile phone stopping you from accessing and managing you Monzo bank account after settling it up on this phone and naw what do I do
Android
Feb 28, 2025
Great app with some even greater functionality however limited customer support available. I'd still recommend Monzo.
Android
Mar 1, 2025
Monzo customer service has deteriorated completely. Such a horrible experience trying to get anything flagged with customer support. It's a shame because the reason I got monzo was their customer service. You get such a better experience with other challenger banks now.
Monzo - Mobile Banking - Product Description
Join over 7 million customers who trust Monzo to see, save, and spend their money with confidence. 


Monzo is the smart way to take control of your personal finances. Our Mastercard debit card is designed to make your money work for you.

MONZO ACCOUNT BENEFITS

INDIVIDUAL AND JOINT ACCOUNTS: Manage money with a personal account or as a team with Joint Accounts. Get paid up to two days early when you add your Direct Deposit. 


AWARD-WINNING SUPPORT: Get real support from real people, fast. Our award-winning team is here to help you get the most out of Monzo 24x7!


SEE YOUR FINANCES IN A NEW LIGHT: Manage all your money, no matter where it lives.  Link all your checking, savings, certificates of deposit, and credit cards from other providers, to see your full financial life with Trends. See the big picture in Monzo so you’re never left in the dark. 


SAVE EFFORTLESSLY: Save for what matters most with Pots.  Create Pots for monthly essential spending or to achieve your specific goals.  We’ll ensure you have enough money set aside automatically with each paycheck with Salary Sorter. Need to save even faster, you can turn on Round up payments and put spare change in a Pot instantly.


SPEND CONFIDENTLY: Focus on having fun, not maintaining a budget.  Spend confidently on the Monzo card knowing exactly what is left-to-spend and hit your spending Target.  Stay in total control with instant notifications every time you pay for something, with a balance that updates immediately, not days later. Monzo even does the math to help you add a tip. 


SAY GOODBYE TO FEES: We don’t charge fees for spending on your card, we don’t charge overdraft fees and we don’t mark up the exchange rate when you go abroad.


SEND AND RECEIVE MONEY WITH NO TRANSFER FEES: Pay and get paid in seconds for free, and start spending your money instantly.


STAY IN CONTROL: If you lose your card, freeze it in the app and get a new one quickly. (Or defrost it if you find it again.)


DESIGNED TO TRAVEL WORRY-FREE: Use your card anywhere. Pay anywhere, in any currency, fee-free. Whether it's with your hot coral debit card, or Apple Pay, Monzo works all around the world, and you don’t need to tell us when you're going.

SERIOUSLY SECURE: Money in your Monzo account is protected by FDIC, so you’re insured up to $250,000, and our anti-fraud systems make sure your money is safe, without adding friction for you.
Protect your account with Touch ID, Face ID, fingerprint, or PIN.
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