77
good

Monzo - Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
12 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Monzo Bank Limited? Unlock additional insights
Android unitQ Score
Android User Feedback
71%
Android
251 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
102 Reports
User Feedback
29%
iOS
102 Reports
71%
Android
251 Reports
Monzo - Mobile Banking - Latest Quality Issues
iOS
Nov 14, 2024
No help available
It's almost impossible to speak with anyone at Monzo to get issues resolved. App is great but the disregard for customer service is inexcusable.
iOS
Nov 15, 2024
Extremely Upset
Today, November 14, 2024, I received an email from Monzo, abruptly announcing the closure of my account without any prior warning or explanation. Despite my calls and emails, I'm met with silence—no response, no assistance. It's appalling for a bank to behave this way, disregarding the trust of its customers. Let me be clear: my account information is entirely legitimate. I use this account as a safe place for my savings, only transferring money when necessary. To have it closed with no valid reason speaks to nothing but ignorance and poor handling on Monzo's part. The fact that others have reported similar issues makes this even more alarming—had I known this was typical of Monzo, I would have closed my account myself long ago. The impact of this closure is distressing. I have essential expenses, including medications, bills, and my daughter's birthday tomorrow, all of which rely on these savings. Monzo's abrupt and baseless actions have caused a deeply hurtful inconvenience. I'm now prepared to take this further, and I'll be working with others who have faced similar treatment to pursue a class-action lawsuit. This experience has been unacceptable and a betrayal of customer trust.
Android
Nov 15, 2024
Totally fraudulent business. Anvanced scam do not apply. Won't let you close account please investigate!
Android
Nov 15, 2024
Hey Why i cant go to my account and you dont identify yet
iOS
Nov 15, 2024
Online cheque paying in!!
Happy so far with Monzo but please increase the amount a cheque can be to pay in via the app. Nat west are £1500!!
iOS
Nov 16, 2024
Terrible
Don't use Monzo I've been waiting 3 days for them to change the email used to log into my account and with more than 10 emails and 7 phone calls they have not done so. Terrible bank, terrible service and they do not give a dam.
iOS
Nov 17, 2024
Great bank, but app hard to navigate
Honestly cant fault Monzo, apart from the app!!! OG app from a few years ago was so much better and easier to navigate, this update of the past few years is quite difficult to navigate/use. I have 2 accounts with monzo (normal and joint) and it gets a bit confusing when navigating pots/accounts and other features of the app.
Android
Nov 18, 2024
They won't help you if you get scammed!!!! Also BAD CUSTOMER SERVICE!
Android
Nov 19, 2024
Very poor response and time frame for delays trying to get my money but they took over 24 hours plus since they locked my account and asked them why but they delayed for time being
Monzo - Mobile Banking - Product Description
Join over 7 million customers who trust Monzo to see, save, and spend their money with confidence. 


Monzo is the smart way to take control of your personal finances. Our Mastercard debit card is designed to make your money work for you.

MONZO ACCOUNT BENEFITS

INDIVIDUAL AND JOINT ACCOUNTS: Manage money with a personal account or as a team with Joint Accounts. Get paid up to two days early when you add your Direct Deposit. 


AWARD-WINNING SUPPORT: Get real support from real people, fast. Our award-winning team is here to help you get the most out of Monzo 24x7!


SEE YOUR FINANCES IN A NEW LIGHT: Manage all your money, no matter where it lives.  Link all your checking, savings, certificates of deposit, and credit cards from other providers, to see your full financial life with Trends. See the big picture in Monzo so you’re never left in the dark. 


SAVE EFFORTLESSLY: Save for what matters most with Pots.  Create Pots for monthly essential spending or to achieve your specific goals.  We’ll ensure you have enough money set aside automatically with each paycheck with Salary Sorter. Need to save even faster, you can turn on Round up payments and put spare change in a Pot instantly.


SPEND CONFIDENTLY: Focus on having fun, not maintaining a budget.  Spend confidently on the Monzo card knowing exactly what is left-to-spend and hit your spending Target.  Stay in total control with instant notifications every time you pay for something, with a balance that updates immediately, not days later. Monzo even does the math to help you add a tip. 


SAY GOODBYE TO FEES: We don’t charge fees for spending on your card, we don’t charge overdraft fees and we don’t mark up the exchange rate when you go abroad.


SEND AND RECEIVE MONEY WITH NO TRANSFER FEES: Pay and get paid in seconds for free, and start spending your money instantly.


STAY IN CONTROL: If you lose your card, freeze it in the app and get a new one quickly. (Or defrost it if you find it again.)


DESIGNED TO TRAVEL WORRY-FREE: Use your card anywhere. Pay anywhere, in any currency, fee-free. Whether it's with your hot coral debit card, or Apple Pay, Monzo works all around the world, and you don’t need to tell us when you're going.

SERIOUSLY SECURE: Money in your Monzo account is protected by FDIC, so you’re insured up to $250,000, and our anti-fraud systems make sure your money is safe, without adding friction for you.
Protect your account with Touch ID, Face ID, fingerprint, or PIN.
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