66
fair

Monzo - Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 30 Days
Category: Finance
Work at Monzo Bank Limited? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Monzo Bank Limited? Unlock additional insights
Android unitQ Score
Android User Feedback
72%
Android
218 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
85 Reports
User Feedback
28%
iOS
85 Reports
72%
Android
218 Reports
Monzo - Mobile Banking - Latest Quality Issues
Android
Dec 17, 2024
Updated the app now keeps crashing on trying to open
Android
Dec 18, 2024
Monzo didn't open ny account without any circumstances
Android
Dec 18, 2024
My bank is not reopening
Android
Dec 18, 2024
Can monzo tell me why my account was temporarily blocked and I haven't gotten any update on why it is taking too long to inform me. I need to get groceries and all my cash is there. So much inconvenience experienced and no response from customer service after mailing them. Seems
Android
Dec 18, 2024
This update shows as created a week ago on the 10th December yet is only presented in playstore today - 17th Dec - a full week later, meaning my bank details have been left vulnerable to hackers etc if this was a security patc. Unable to leave a review without a rating so left it in the middle for now as no other issues as of yet.
Android
Dec 18, 2024
My app keeps throwing me out is there a problem with the app
Android
Dec 18, 2024
It's not helpful with address change, still I didn't receive my card. There's no address changing option.
Android
Dec 19, 2024
App is broken and inaccessible for over 36 hours. Still no assistance or resolution from monzo despite contacting them 4 times.
Android
Dec 19, 2024
Continuous issues with error messages saying app stopped working. Tried every troubleshooting recommendation emailed support. Nothing works
Monzo - Mobile Banking - Product Description
Join over 7 million customers who trust Monzo to see, save, and spend their money with confidence. 


Monzo is the smart way to take control of your personal finances. Our Mastercard debit card is designed to make your money work for you.

MONZO ACCOUNT BENEFITS

INDIVIDUAL AND JOINT ACCOUNTS: Manage money with a personal account or as a team with Joint Accounts. Get paid up to two days early when you add your Direct Deposit. 


AWARD-WINNING SUPPORT: Get real support from real people, fast. Our award-winning team is here to help you get the most out of Monzo 24x7!


SEE YOUR FINANCES IN A NEW LIGHT: Manage all your money, no matter where it lives.  Link all your checking, savings, certificates of deposit, and credit cards from other providers, to see your full financial life with Trends. See the big picture in Monzo so you’re never left in the dark. 


SAVE EFFORTLESSLY: Save for what matters most with Pots.  Create Pots for monthly essential spending or to achieve your specific goals.  We’ll ensure you have enough money set aside automatically with each paycheck with Salary Sorter. Need to save even faster, you can turn on Round up payments and put spare change in a Pot instantly.


SPEND CONFIDENTLY: Focus on having fun, not maintaining a budget.  Spend confidently on the Monzo card knowing exactly what is left-to-spend and hit your spending Target.  Stay in total control with instant notifications every time you pay for something, with a balance that updates immediately, not days later. Monzo even does the math to help you add a tip. 


SAY GOODBYE TO FEES: We don’t charge fees for spending on your card, we don’t charge overdraft fees and we don’t mark up the exchange rate when you go abroad.


SEND AND RECEIVE MONEY WITH NO TRANSFER FEES: Pay and get paid in seconds for free, and start spending your money instantly.


STAY IN CONTROL: If you lose your card, freeze it in the app and get a new one quickly. (Or defrost it if you find it again.)


DESIGNED TO TRAVEL WORRY-FREE: Use your card anywhere. Pay anywhere, in any currency, fee-free. Whether it's with your hot coral debit card, or Apple Pay, Monzo works all around the world, and you don’t need to tell us when you're going.

SERIOUSLY SECURE: Money in your Monzo account is protected by FDIC, so you’re insured up to $250,000, and our anti-fraud systems make sure your money is safe, without adding friction for you.
Protect your account with Touch ID, Face ID, fingerprint, or PIN.
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