67
fair
Monzo - Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
73%
Android
239 Reports
239 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
88 Reports
88 Reports
User Feedback
27%
iOS
88 Reports
88 Reports
73%
Android
239 Reports
239 Reports
Monzo - Mobile Banking - Latest Quality Issues
iOS
Mar 30, 2025
Closed my account without explanation
They refused to tell me why they closed my account. I now used Revolut and Kroo.
Android
Mar 30, 2025
switching Monzo for revolut as they are making my allowances worse for no reason. suddenly my account privileges are worse because they want me to prove I "depend on them more". even though I meet all new requirements I still am not supporting this kind of behaviour
Android
Mar 30, 2025
Amex access has now been broken for over a month, making this a lot less useful than it used to be. Can you please actually maintain your app Monzo?
Android
Mar 30, 2025
won't let me request money
Android
Mar 30, 2025
I used this bank for the new job wages and they blocked my account after first paycheck demanding a ton of questions where's the money from. I had to waste a lot of time just to get my account unblocked and extract my money after this i do not recommend using this bank especially for work or payments.
iOS
Mar 31, 2025
DO NOT GET THIS APP OR BUY ANYTHING
I am appalled with how careless this business is I bought a card for my daughter and I am not exaggerating when I say it has been almost a year and it has not arrived I have contacted so many times and no progress
iOS
Mar 31, 2025
Monzo
When I got sent a referral from my brother it said that we were gonna get a free 10 pound in our bank but it has been over 4 weeks since I signed up to Monzo and still haven't got my free 10 pound
Android
Apr 1, 2025
this is generally not a good bank anymore. was good around 4 years ago when they didn't treat you like your an actual slave. I payed some money through contactless and was given no prior info on that this payment would take 2 weeks . infact it purposely told me after. nothing on setup. I complained about this, I was referred to mental health and charity support? I pushed back and they did it again , ignored all complaint, passed round 4 ppl in which started asking weird questions my borrowing🤨
Android
Apr 2, 2025
app ok but can't find how to add to wallet. Services-how can they justify 1% charge for foreign deposits? just means to money goes to revoult
Monzo - Mobile Banking - Product Description
Join over 7 million customers who trust Monzo to see, save, and spend their money with confidence. Monzo is the smart way to take control of your personal finances. Our Mastercard debit card is designed to make your money work for you. MONZO ACCOUNT BENEFITS INDIVIDUAL AND JOINT ACCOUNTS: Manage money with a personal account or as a team with Joint Accounts. Get paid up to two days early when you add your Direct Deposit. AWARD-WINNING SUPPORT: Get real support from real people, fast. Our award-winning team is here to help you get the most out of Monzo 24x7! SEE YOUR FINANCES IN A NEW LIGHT: Manage all your money, no matter where it lives. Link all your checking, savings, certificates of deposit, and credit cards from other providers, to see your full financial life with Trends. See the big picture in Monzo so you’re never left in the dark. SAVE EFFORTLESSLY: Save for what matters most with Pots. Create Pots for monthly essential spending or to achieve your specific goals. We’ll ensure you have enough money set aside automatically with each paycheck with Salary Sorter. Need to save even faster, you can turn on Round up payments and put spare change in a Pot instantly. SPEND CONFIDENTLY: Focus on having fun, not maintaining a budget. Spend confidently on the Monzo card knowing exactly what is left-to-spend and hit your spending Target. Stay in total control with instant notifications every time you pay for something, with a balance that updates immediately, not days later. Monzo even does the math to help you add a tip. SAY GOODBYE TO FEES: We don’t charge fees for spending on your card, we don’t charge overdraft fees and we don’t mark up the exchange rate when you go abroad. SEND AND RECEIVE MONEY WITH NO TRANSFER FEES: Pay and get paid in seconds for free, and start spending your money instantly. STAY IN CONTROL: If you lose your card, freeze it in the app and get a new one quickly. (Or defrost it if you find it again.) DESIGNED TO TRAVEL WORRY-FREE: Use your card anywhere. Pay anywhere, in any currency, fee-free. Whether it's with your hot coral debit card, or Apple Pay, Monzo works all around the world, and you don’t need to tell us when you're going. SERIOUSLY SECURE: Money in your Monzo account is protected by FDIC, so you’re insured up to $250,000, and our anti-fraud systems make sure your money is safe, without adding friction for you. Protect your account with Touch ID, Face ID, fingerprint, or PIN.
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