63
fair
Monzo - Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
61%
Android
133 Reports
133 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
86 Reports
86 Reports
User Feedback
39%
iOS
86 Reports
86 Reports
61%
Android
133 Reports
133 Reports
Monzo - Mobile Banking - Latest Quality Issues
iOS
Jan 23, 2025
Poor customer service
Poor customer service, inflexible, and slow.
iOS
Jan 23, 2025
Bad customer service and unreliable app
The app some very strange quirks and access issues, and the bank itself has some serious tech problems with receiving payments and refunds and disappearing transactions. It's very difficult to solve in the app and the customer service team are very bad and unhelpful.
iOS
Jan 24, 2025
Don’t lose your money! Use chime or other apps
This app closed my account after a few weeks without reasoning even though all my funds were legitimate. It took them two months after restriction to finally close the account and I am yet to receive my remaining balance from them. They have no customer service number, just a chat where they take hours or days to respond. AI generated responses and bad customer service overall. Honestly, I've never had a worst experience with a bank in my life.
iOS
Jan 25, 2025
Constant ID checks
I've made about 10 transfers using my monzo account and so far I've had an ID check before I could make my first one then an ID check on my 5th and and today another ID check on my 10th. It also says check back in a few minutes while we check your video and so far it's been nearly an hour
iOS
Jan 25, 2025
Closed my account without reason
I have used Monzo for several years as a second account for spending money and use my other bank for bills and outgoings and I just randomly got a message on the app saying ‘we have decided to close your account with us it says we can do so in our terms and conditions' no reason at all
Android
Jan 25, 2025
I couldn't open the account
Android
Jan 26, 2025
Bad app I'm trying to register and it won't let me
iOS
Jan 27, 2025
Target spending fails
I like the app, love the target spending but most often that not it does not work. It keeps reloading the same page if I try to change it or it does not update my target spending as I set
iOS
Jan 27, 2025
Scam
They allowed someone in a different country to take the whole of our wedding fund, it has been 4 years this year and we still haven't got a penny back, they even closed the complaint as they couldn't be bothered dealing with it.
Monzo - Mobile Banking - Product Description
Join over 7 million customers who trust Monzo to see, save, and spend their money with confidence. Monzo is the smart way to take control of your personal finances. Our Mastercard debit card is designed to make your money work for you. MONZO ACCOUNT BENEFITS INDIVIDUAL AND JOINT ACCOUNTS: Manage money with a personal account or as a team with Joint Accounts. Get paid up to two days early when you add your Direct Deposit. AWARD-WINNING SUPPORT: Get real support from real people, fast. Our award-winning team is here to help you get the most out of Monzo 24x7! SEE YOUR FINANCES IN A NEW LIGHT: Manage all your money, no matter where it lives. Link all your checking, savings, certificates of deposit, and credit cards from other providers, to see your full financial life with Trends. See the big picture in Monzo so you’re never left in the dark. SAVE EFFORTLESSLY: Save for what matters most with Pots. Create Pots for monthly essential spending or to achieve your specific goals. We’ll ensure you have enough money set aside automatically with each paycheck with Salary Sorter. Need to save even faster, you can turn on Round up payments and put spare change in a Pot instantly. SPEND CONFIDENTLY: Focus on having fun, not maintaining a budget. Spend confidently on the Monzo card knowing exactly what is left-to-spend and hit your spending Target. Stay in total control with instant notifications every time you pay for something, with a balance that updates immediately, not days later. Monzo even does the math to help you add a tip. SAY GOODBYE TO FEES: We don’t charge fees for spending on your card, we don’t charge overdraft fees and we don’t mark up the exchange rate when you go abroad. SEND AND RECEIVE MONEY WITH NO TRANSFER FEES: Pay and get paid in seconds for free, and start spending your money instantly. STAY IN CONTROL: If you lose your card, freeze it in the app and get a new one quickly. (Or defrost it if you find it again.) DESIGNED TO TRAVEL WORRY-FREE: Use your card anywhere. Pay anywhere, in any currency, fee-free. Whether it's with your hot coral debit card, or Apple Pay, Monzo works all around the world, and you don’t need to tell us when you're going. SERIOUSLY SECURE: Money in your Monzo account is protected by FDIC, so you’re insured up to $250,000, and our anti-fraud systems make sure your money is safe, without adding friction for you. Protect your account with Touch ID, Face ID, fingerprint, or PIN.
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