Quality degradation at Moonpig: Birthday Cards  
Users report higher volume of Quality Issues than usual
68
fair

Moonpig: Birthday Cards | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-20 Points Past 30 Days
Category: Shopping
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
52%
Android
69 Reports
iOS unitQ Score
iOS User Feedback
48%
iOS
63 Reports
User Feedback
48%
iOS
63 Reports
52%
Android
69 Reports
Moonpig: Birthday Cards - Latest Quality Issues
iOS
Dec 13, 2024
Good app, cards now too expensive
£7.99 for a standard card, really! There are other apps out there, just as good, with much cheaper cards. Won't be using Moonpig again
iOS
Dec 13, 2024
Not easy to navigate
Can't change cards from paper to electronic
iOS
Dec 13, 2024
What a let down!
Ok I know it's partially down to the postal service being absolutely rubbish lately(can't blame Christmas) this is the umpteenth time I've been let down and not received a birthday card in time even when I ordered early! I'm disappointed as I have used you guys for years and years. I keep returning thinking maybe things have improved but it's the same old story! I will not be using again. You charge me for a first class service and I don't even get a 2nd class service! It's a joke!
iOS
Dec 14, 2024
No Discount
The company promises a discount but so far I've never received one on cards I've purchased. When enquiries were made the company response was to talk to a BOT …..thus getting nowhere!
iOS
Dec 16, 2024
Quality of cards and not received on time
I have always used moonpig card but recently the last few cards I have bought they have been terrible quality and not only do they charge for the postage per card. They will put them all in one envelope which I think Its a little bit cheeky when you're paying for separate cards! And cards not come on time.
iOS
Dec 16, 2024
Missing birthday card
Still waiting on delivery
iOS
Dec 16, 2024
Poor delivery
I'd previously bought a card which was late and I was refunded,with that I bought an Xmas card for my wife,it's now 3 days late,as long as you keep using Royal Mail I won't be using Moonpig
Android
Dec 16, 2024
Good app but I have managed to lose part made cards with clumsy finger presses.
iOS
Dec 17, 2024
Not everything delivered
Order a card with Prosecco and chocolate as a Christmas gift for a friend but the chocolates were missing. Not very impressed!!
Moonpig: Birthday Cards - Product Description
Send joy at the tap of a button with the Moonpig greeting cards app. We're living in uncertain times but one thing's for certain: it's never been easier to send personalised cards, custom birthday cards for next-day delivery. Browse thousands of personalised cards, upload your favourite photos, and send to your nearest and dearest in The United States or abroad when choosing our international postage. We deliver your cards worldwide, so you're never more than a few taps away from the people you love.
 
The Moonpig app is so much more than an online shopping app; we take pride in helping people turn something as simple as a piece of paper into a message of care. Whether you're creating birthday cards or Valentine’s Day cards, we're here to make their moment the most personal and heartfelt it can be.
  
What makes Moonpig unique?
 
· Stay connected, wherever you are: No stamp? No problem. With Moonpig you can make someone's day without even leaving the sofa.
· Find the perfect card for any occasion: Personalised birthday cards, Valentine’s Day cards Mother’s Day cards, anniversary cards, thank you cards and get-well cards – we've got all of these and many more.
· Make it personal: Choose from thousands of cards where you can upload your own photos and customise your text.
· Choose your card's size: We have standard, large and giant cards, and even postcards too.
· Send your card on the go: You can send it straight to their letterbox or back to you to sign (if you choose this option we'll pop in an extra envelope).
· Send personalised cards anywhere in the world: We've got delivery options to suit you, whether you need it to arrive ASAP or on a specific date.
· Never miss an occasion: Set up handy reminders for important dates and we'll make sure you send something in plenty of time.
· Cards from the brands you love: We've got hundreds of cards for men, women and children. Find everything from Disney cards to DC Comics and Harry Potter.

 
What special features does the app have?
 
· Use our virtual augmented reality (AR) tool to see and compare the sizes of cards in real life.
· Add your own handwritten message by taking a picture from your phone or using an Apple Pencil on iPad.
· Upload images to online cards and photo gifts straight from your iPhone or iPad. Zoom, rotate and crop them to size.
· Import special occasions like birthdays and anniversaries from your phone's calendar to the app.
· Set reminders – use it as a birthday countdown and never miss someone's special day again. Make sure you enable notifications!
· Upgraded to iOS 14? Discover our exclusive (and pretty clever) new reminder widget.
· Always get stuck on what to write? We have plenty of pre-written greeting card messages on the app to get you started.
· Use the in-app live chat to discuss any queries you have with Customer Services.
· Access exclusive offers only available to app customers.
· Checkout safely and securely using Apple Pay, PayPal, or debit/credit cards.
 
Download the Moonpig app and send love straight to their door.
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